Careers & Employment Information


Feedback: Take It or Leave It ... But Get It


The expense was substantial. An immersion workshop with twelve participants sharing a common goal to hone their skills. With nervous eagerness like kindergarteners embracing school, we received input, critique, and suggestions about our work. Some of the feedback I used. Some of it I didn't. But all of it was helpful.

I haven't always viewed feedback that way. At times in my career, I've taken it more like a personal indictment than a helpful gauge; an intruder I needed to defend against, rather than input I needed to evaluate. I've even found myself akin to a workshop colleague who said he wanted input, but when he got responses different from what he expected, he argued and debated and explained. What he wanted was praise or input he agreed with, not honest reactions.

You see it's not enough to ask for feedback. You have to be open to receive it. After three days of our colleague's defensiveness, any willingness to offer anything but cursory input was stomped out. His argumentative actions lost him an opportunity for connection with fresh voices and new input. And we lost an opportunity to practice giving helpful feedback with authentic insights and thoughtful reflection.

I learned a painful lesson about seeking feedback in my first management position. Given a large assignment, I was proud of what I produced, certain it would be received as an outstanding product. Instead I discovered my work was mediocre at best and significantly flawed because I failed to seek feedback and assessment from the end users along the way. Relying only on my own thoughts and perceptions was a big mistake.

Over the years in the corporate world, I learned to view feedback as data. The more data I got, the more information I had to improve what I was working on. Realizing I was in charge of how I used that feedback data, I learned to seek it. Feedback is opinion; not fact. It's something to evaluate; not blindly accept.

But, I find when several people have the same perception, it's good to listen. When I get insights I hadn't thought about, it's good to consider them. When input is mixed, it's good to follow my instincts. But when people provide feedback with a hatchet, finding only fault rather than offering ideas for improvement, it's good to look at it with distant curiosity.

Bottom line: if you want to be winning at working you must learn to seek and offer well-intentioned feedback. I think of it like the Sicilian proverb: "Only your real friends will tell you your face is dirty." Let input, suggestions, and feedback be real friends at work.

(c) 2004 Nan S. Russell. All rights reserved.

Sign up to receive Nan's free biweekly eColumn at http://www.winningatworking.com. Nan Russell has spent over twenty years in management, most recently with QVC as a Vice President. She has held leadership positions in Human Resource Development, Communication, Marketing and line Management. Nan has a B.A. from Stanford University and M.A. from the University of Michigan. Currently working on her first book, Winning at Working: 10 Lessons Shared, Nan is a writer, columnist, small business owner, and on-line instructor. Visit http://www.nanrussell.com or contact Nan at info@nanrussell.com


MORE RESOURCES:
This RSS feed URL is deprecated, please update. New URLs can be found in the footers at https://news.google.com/news


The Coloradoan

Thinking of telecommuting? 5 signs you shouldn't work from home
The Coloradoan
Some people would give anything to work from home -- but that arrangement isn't right for everyone. Loading… Post to Facebook. Thinking of telecommuting? 5 signs you shouldn't work from home Some people would give anything to work from home -- but ...



USA TODAY

Black women have to work an extra 8 months to make the same wages as white men
USA TODAY
The pay gap persists. Women are paid 80 cents to every dollar paid to men, according to an April 2018 report from the National Partnership for Women & Families. But if you break this figure out by race, education level and experience, you'll find that ...
Separate is still unequal: How patterns of occupational segregation impact pay for black women | Economic Policy ...Economic Policy Institute

all 28 news articles »


USA TODAY

Career trends: 20 jobs that have become dominated by women
USA TODAY
One of the most notable trends is the increasing participation of women in the workforce. In 2000, women held approximately 40.5 percent of all jobs in the ...

and more »


The Coloradoan

Employment trends: 20 jobs that have become dominated by women
The Coloradoan
The landscape of the U.S. job market has changed considerably in recent years. One of the most notable trends is the increasing participation of women in the workforce. In 2000, women held approximately 40.5 percent of all jobs in the United States.



A question on ethics
Chemical & Engineering News
Here's a question for C&EN readers: Would you fabricate a job offer so you could negotiate a promotion or pay increase at work? Have you done it yourself or know of someone who has and got away with it? To be clear, I'm not considering doing this myself.



The News

A Level Results 2018: Speak to the experts
The News
Careers, employment and setting up in business. If you've got a question about your application status or how to use Clearing you should contact UCAS. After August 30, support will remain available through the National Careers Service helpline which is ...

and more »


NEWS.com.au

Core competencies every future-proofed employee will need
NEWS.com.au
They are the essential qualities everyone will increasingly need to thrive in their careers, employment experts have said. And if you want to almost guarantee you'll always have a job, healthcare could be the sector to aim for. An event in Perth ...



USA TODAY

Bill Gates says people with these 3 skills will be successful in the future job market
USA TODAY
If you're thinking about what's next for your career, consider taking the advice that Microsoft co-founder and self-described futurist Bill Gates has about the job market. He frequently works with inventors and industry disrupters,reads books about the ...

and more »


Chemical & Engineering News

Changing of the guard at European chemical firms
Chemical & Engineering News
A changing of the guard is under way in Europe as CEOs move on at the big chemical firms BASF, Borealis, Covestro, and Solvay. The changes at the top come at the same time that European companies are announcing varied financial performance for the ...



USA TODAY

5 ways to turn a temp job into a permanent one
USA TODAY
Didn't get that full-time offer? Take a temp job instead. It could become permanent if you do things right. woman-taking-a-binder-off-the-shelf_gettyimages-489951130_large. Professional woman taking a binder off the shelf (Photo: GETTY IMAGES).


Google News

home | site map
© 2007