|Customer Service Information|
Difficult Customers - Theres No Such Thing
A couple of years ago I had a call from a Customer Service Manager working in the paper industry. He wanted me to run a seminar for his team, on "How to Deal with Difficult Customers".
I had several telephone conversations with this manager organising dates, times and getting to understand his business. If I was to describe his style on the telephone I would use words like, businesslike, cold, curt and somewhat impatient. I started to realise that if I was one of his customers then I might have been a bit "difficult". He certainly knew his business and I don't think he was a bad person but warm and friendly - forget it.
There are actually very few genuinely difficult customers in the world. And I hear you say - "we've got all of them". However the majority of customers in the world are reasonable people. They may not think the way, look the way, sound the way that you do. However they are your customers and if you want their business then you've got to deal with them. They may get "difficult" from time to time if they feel they've been let down. It's how you handle them that'll determine if they continue to be a problem or if you can turn them around.
Difficult customers and situations usually occur because some part of our core service has failed or the customer perceives it to have failed. We've not delivered on time, the customer has the wrong product, it doesn't work or it's not what the customer expected. What happens then is, the customer comes to the interaction with us in a negative frame of mind. It's what happens then that'll decide whether they deal with us again or bad mouth us to other people.
The trick is not just to concentrate on fixing the core service issues. Telling the customer that you'll replace the product, deliver it in half an hour or knock something off the price, isn't the answer. Sometimes you may not have an answer and the customer is going to hear "NO". However as you're aware, it's how you say "NO" that matters. Let's consider some of the reasons customer interactions go wrong and why they may become more "difficult".
* We don't care. - We don't sound or look as if we care, are concerned or appreciate the customer's situation. Maybe you do care, however you've really got to say caring words and look and sound as if you care. After all, the customer can't read your mind.
* We don't listen. - Too often we try to jump in with solutions and don't allow the customer to vent their feelings. Again we need to show the customer that we're listening by what we say, how we say it and our body language.
* We let the customer "get to us". We often allow the customers attitude to irritate or annoy us. This becomes obvious to the customer, again through our tone of voice, our body language and only fuels a difficult situation.
* We use the wrong words. - There are certain trigger words that cause a customer to become more difficult. Some of these are "cant, have to, sorry 'bout that". Even your organisation's jargon can have a negative effect on a customer interaction.
* We don't see it from the customer's point of view. - Too often customer service people think the customer is making too much of a fuss. They think - "What's the big deal, we'll fix it right away". The thing is, it is a big deal for the customer and they want us to appreciate that.
Customers will often judge the level of your service based on how well you recover from a difficult situation and they're very likely to forgive you if you do it well.
Discover how you can generate more business without having to cold call! Alan Fairweather is the author of "How to get More Sales without Selling" This book is packed with practical things that you can do to - get customers to come to you . Click here now http://www.howtogetmoresales.com/Without%20Selling.htm
10 Predictions For Customer Service In 2019 Forbes
Customer *service* is undergoing its most dramatic transformation since automatic call distribution prompted the beginning of call centers in the 70s.
Customer Service Specialist CARE.CLUB Charlotte Agenda
Overview: Our growing business is looking for a customer happiness specialist with expertise in serving customers. This role will blend a variety of skills, so the ...
She's chatty and here to help: Luna the customer service robot Gulf Times
Intelligent robots can answer questions, help customers or just chat about the weather. Several companies in Germany are testing human-looking models and.
How two Syrian friends landed a loyal following — and coveted Yelp ranking — with their restaurant in Santa Clara - Silicon Valley Business Journal
How two Syrian friends landed a loyal following — and coveted Yelp ranking — with their restaurant in Santa Clara Silicon Valley Business Journal
When it comes to being named one of Yelp's “must-try” restaurants of 2019, serving good food is only part of the job.
Why customer service is king in the lawn care business Total Landscape Care
When you start a lawn care business, you might expect it to outlast yourself. Feasibility studies for new companies in the landscaping business promise a good ...
Duncan Aviation Names Ted Roethlisberger New Assistant Manager of Customer Service in Battle Creek - AviationPros.com
Duncan Aviation Names Ted Roethlisberger New Assistant Manager of Customer Service in Battle Creek AviationPros.com
LINCOLN, NEB — Duncan Aviation is pleased to announce that Ted Roethlisberger has accepted the position of Assistant Manager of Customer *Service* at its ...
Cape Cod 5 Hires Patrick Savage as Customer Service Center Director Cape Cod Today
Orleans, MA – Cape Cod 5 recently hired Patrick Savage as Customer *Service* Center Director. Savage brings with him over 20 years of experience in customer ...
This Pet Supplies Company Just Wrote The Best Customer Service Email Ever Forbes
Every interaction with a customer is an experience opportunity. What a company does with it can be the difference between a loyal customer and lost business.
Google Fi for the iPhone solid for travelers, but still has same carrier customer service nonsense - AppleInsider
Google Fi for the iPhone solid for travelers, but still has same carrier customer service nonsense AppleInsider
At the tail end of 2018, Google changed the name of their MVNO carrier *service* from Project Fi, to Google Fi and opened up support to the iPhone. AppleInsider ...
Apple’s customer service contractors in Korea under probe for workplace abuse allegation - Pulse News
Apple’s customer service contractors in Korea under probe for workplace abuse allegation Pulse News
The National Human Rights Commission of Korea has launched investigation into Apple Inc's customer *service* contractors Transcosmos Korea and Concentrix ...
Why Specialized Agents Are the Future of Customer Service CMSWire
Many elements need to come together to provide an optimal customer *service* experience. The contact center is a place for optimization, engagement, *service*, ...
The 10 Best Jobs Working From Home Forbes
There are literally hundreds of employers offering jobs from home. The rise of technology and the global economy are making it more necessary and desirable ...
Full Time and Part Time Customer Service Representatives - Austin Daily Herald Austin Herald
Are you looking for a great career opportunity? Do you enjoy providing great customer *service*? Cooperative Response Center is the career for you! CRC in ...
Adapting Service to Varied Generations Customer Think
I was just talking with a representative of a local insurance agency who mentioned that the older clients love her. Why? Because they love the fact that she ...
2019 AI Outlook: Is Customer Service The New Marketing? Forbes
At a time when customer *service* has, in many ways, become the new marketing, AI can help make a real impact on business.
MARTA CEO unveils plans to improve customer service Atlanta Journal Constitution
CEO Jeffrey Parker says better *service* will lure more riders to MARTA *service*.
1 in 10 Consumers Never Had Good Customer Service www.contact-centres.com
1 in 10 British consumers have never had good customer serviceResearch from Zendesk finds 70% of UK Consumers remember poor *service*.
Global award recognises Melbourne Cricket Club's customer service achievements - Australasian Leisure Management
Global award recognises Melbourne Cricket Club's customer service achievements Australasian Leisure Management
The Melbourne Cricket Club (MCC) has achieved global recognition for its customer *service* commitment, winning the prestigious 2018 International *Service* ...
Companies with Great Customer Service Programs and What You Can Learn from Them - Business 2 Community
Companies with Great Customer Service Programs and What You Can Learn from Them Business 2 Community
The delight stage of a customer's journey comes last, but you should never neglect it. Positive customer experiences have a multitude of benefits, including ...
Xtime Unveils New Service Management Features to Maximize Customer Retention and Dealer Profits at NADA 2019 - http://cbtnews.com/
Xtime Unveils New Service Management Features to Maximize Customer Retention and Dealer Profits at NADA 2019 http://cbtnews.com/
Industry leader, Xtime, announces new capabilities for Spectrum platform, releases new book, “Fast Break,” by Jim Roche.
Equity, StanChart ranked best in customer service Daily Nation
Equity Bank, Standard Chartered Kenya and Credit Bank topped the list of the most customer-centric lenders in their respective tiers, according to a survey ...
Customer service works both ways | Street Smarts News-Press Now
Jan. 17 is known nationally as “Get To Know Your Customers Day.” It's a day designed for businesses to reach out to their patrons and get to know them better.
City Hall takes steps to improve customer service KTVI Fox 2 St. Louis
ST LOUIS - The city ofSt. Louis is working to improve its customer *service*. According to our partners at the Post Dispatch, the Citizen's *Service* Bureau fields ...
Customer service rep who took 2 phone calls, then quit can't get unemployment comp, Pa. court says - PennLive
Customer service rep who took 2 phone calls, then quit can't get unemployment comp, Pa. court says PennLive
A customer *service* rep who took two phone calls and then quit because she claimed the job was giving her anxiety attacks isn't eligible for unemployment ...
A Global Consulting Firm's Hospitality, Customer Service Initiative At Scale Forbes
How a global consulting firm is undertaking a new initiative to infuse hospitality and customer *service* excellence into the experience of everyone it touches, ...
Sprint lets you chat with customer service reps through iMessage Engadget
Apple's Business Chat, which lets you chat with companies through iMessage, was announced in 2017, though adoption has been somewhat slow. From today ...
Tesco shopper blasts 'patronising' customer services worker who gave her a Latin lesson after she found a mosquito in her salad - The Sun
Tesco shopper blasts 'patronising' customer services worker who gave her a Latin lesson after she found a mosquito in her salad The Sun
Siobhan Neiles complained online after she discovered an insect in her salad but got a very different response from the one she was expecting.
How To Measure The Cost Benefit Of Social Media Customer Service Forbes
Measuring the ROI (Return on Investment) of social media has long been a challenge for marketers, but customer *service* should be easier to measure.
When overzealous customer service fails the customer Customer Think
My son recently walked out to his car and found the front end damaged from what was likely someone backing into him. Unfortunately, there was no note.
Best and worst energy suppliers based on customer service and value for money Mirror Online
All of the Big Six - British Gas, EDF Energy, Eon, Npower, Scottish Power and SSE - have fallen to the bottom of the pile.
Nestle USA closing customer service center in Breinigsville Allentown Morning Call
Nestle USA is closing its customer *service* center in Breinigsville, a decision that affects 72 employees and comes as the company aims to boost efficiency in a ...
2,019 Ways (Well, Not Quite) To Improve Your Customer Service Experience In 2019 Forbes
There are undoubtedly more than 2,019 ways you could go about improving your customer *service* as we head into 2019. But the easiest way to botch a *fresh* ...
Duncan Aviation appoints new assistant manager of customer service | CAPA - CAPA - Centre for Aviation
Duncan Aviation appoints new assistant manager of customer service | CAPA CAPA - Centre for Aviation
Duncan Aviation appointed (21-Jan-2019) Ted Roethlisberger as assistant manager of customer *service* at its facility in Battle Creek. Mr Roethlisberger ...
Shires Equestrian Products of Leominster wins BETA award thanks to customer service - Hereford Times
Shires Equestrian Products of Leominster wins BETA award thanks to customer service Hereford Times
A Leominster firm has won a top equestrian business award, all thanks to its customer *service*.
3 Ways B2B Companies Can Use Customer Data to Improve Customer Service in 2019 TDWI
Does your company make good use of the data its gathers from customer interactions? Here are three tips to make the most of that data.
Verizon's new AI platform will help businesses improve customer service 24/7 TechRepublic
On Monday, Verizon announced its new artificial intelligence (AI)-based "Digital Customer Experience" offering for businesses to integrate in its existing ...
Wilson Hacker Promoted to Customer Service Representative at Fristam ThomasNet News
Fristam Pumps USA, Middleton, WI, is pleased to announce Wilson Hacker has been promoted to the position of Customer *Service* Representative. Previously ...
Apple Business Chat expands to Sprint customer service, now used by 44 companies 9to5Mac
Apple Business Chat was first introduced in 2018 and allows users to directly communicate with businesses via iMessage. The beta *service* has expanded with ...
Behind the scenes at DFW's customer service command center USA TODAY
Dallas-Fort Worth International Airport has an operations center to monitor the airfield. But it has been beefing up another behind-the-scenes center.
How TUMI Transformed Its Customer Service To Be As Bulletproof As Its Luggage Forbes
How the iconic luggage brand TUMI transformed its customer *service* under the direction of Chief Digital Officer Charlie Cole, with the assistance of the ...
New Orleans Airport recognized for ‘exceptional customer service’ WGNO New Orleans
NEW ORLEANS - Today, workers at Louis Armstrong New Orleans International Airport (MSY) received an award for "exceptional customer *service*." The prized ...
Starbucks isn't as popular as it used to be. So it's trying out... Daily Republic
Coffee delivery to the office? No problem. The soccer field? Sure thing. The whole world is a Starbucks now. As Starbucks grapples with slowing foot traffic and a ...
Artificial Intelligence Could Soon Disrupt Customer Service Barron's
As artificial intelligence has been used to develop a “vast explosion of applications” that can change how business is done, there's been some disagreement ...
Elim Park Health Care Center focus on customer service WTNH.com
Short-term rehabilitation can be an overwhelming experience for a patient and the family but Elim Park in Cheshire can help. Whether its short-term care, rehab ...
Five Reasons Why Chatbots are the Future of Customer Service Entrepreneur
The human ability to understand and recognize the *content* as well as context of communications for ideal reaction is at the heart of every human conversation.
Whatever It Takes: Four Customer Service Goals To Keep Your Customers Happy Forbes
Put your money where your mouth is and live your promise to make customers happy.
Jared Kushner pushes to modernize federal government Washington Examiner
Senior White House adviser Jared Kushner has helped bring home a lot of his father-in-law's agenda wins, from rewriting the Clinton-era North American Free ...
Kohl's closing stores and Dallas customer service center that employs 300 Dallas News
Kohl's plans to close its Dallas customer *service* center that employs 300 people, consolidating those jobs into similar operations in San Antonio and Milwaukee.
Customer Service Expert Nancy Friedman, The Telephone Doctor, Speaking at FASTSIGNS® International Convention - Business Wire
Customer Service Expert Nancy Friedman, The Telephone Doctor, Speaking at FASTSIGNS® International Convention Business Wire
Nancy Friedman, The Telephone Doctor, a nationally known customer *service* keynote speaker, has been selected to speak at the annual FASTSIGNS® Interna.
Flight or fright? Here are the best and worst airlines when it comes to passenger complaints - The Business Journals
Flight or fright? Here are the best and worst airlines when it comes to passenger complaints The Business Journals
U.S. airlines took a beating in early 2018 amid several high-profile clashes with disgruntled passengers, and they appear to have responded accordingly.
Good customer service means making every second count American Banker
The advent of self-*service* apps has reduced the frequency of customer-employee interactions at banks, but that just makes face-to-face time all the more ...
Revolut’s clumsy automated bank compliance results in frozen accounts and lack of customer service - ZDNet
Revolut’s clumsy automated bank compliance results in frozen accounts and lack of customer service ZDNet
The hand off of perceived account irregularities from Revolut's AI driven compliance systems and algorithms to their support and partners is when the account ...
Tips for Special Event Venues to Improve Customer Service Special Events
Tips for Special Event Venues to Improve Customer *Service*.
Turn5 opens new 15000-square-feet customer service hub in MontCo Technical.ly
Paoli-based Turn5, an ecommerce company selling after-market parts to modded car fans, just opened a new customer *service* hub in Pottstown. The new ...
Fortnite Maker Gets 'F' In Customer Service From BBB Kotaku
Epic might be swimming in a pool of money thanks to the success of Fortnite and the debut of its exclusive-gobbling Steam competitor, but it's also—to hear the ...
Post-Dispatch's customer service is nonexistent STLtoday.com
Regarding "Resolving complaints" (Jan. 14): I thought it was quite ironic that the Post-Dispatch would run the article on St. Louis' customer *service* when the ...
Hundreds of IRS employees are skipping work. That could delay tax refunds. The Washington Post
Hundreds of Internal Revenue *Service* employees have received permission to skip work during the partial government shutdown due to financial hardship, and ...
Restoring gas heat in Rhode Island could take a week or more News & Observer
National Grid began the painstaking process Tuesday of going door-to-door to restore natural gas *service* to about 7,000 Rhode Island customers who were ...
Additional Methods To Improve Customer Service This 2019 Customer Think
It's 2019 and the customer *service* industry is just getting stronger and stronger! Having a great customer *service* has become the top priority of many companies.
Planning Your 2019 Customer Service Strategy Business 2 Community
Now is the time to be setting goals for 2019 together with your team. One of the most vital strategies to plan for is your customer *service* strategy in the new year.
CustomerThink Research Finds 75% of Customer Experience (CX) Initiatives Fail to Prove Business Value - Customer Think
CustomerThink Research Finds 75% of Customer Experience (CX) Initiatives Fail to Prove Business Value Customer Think
Groundbreaking research reveals key success factors for the 25% of “Winning” CX initiatives. CORONADO, Calif. Jan. 22, 2019 — The Customer Experience ...
Buckhannon Toyota recognized for excellence in customer service My Buckhannon
Demonstrating its commitment to exceeding customer expectations, Buckhannon Toyota has been certified in the J.D. Power 2018 Dealer of Excellence ...
Late Southwest Airlines and Nordstrom leaders never lost sight of customer service - The News Tribune
Late Southwest Airlines and Nordstrom leaders never lost sight of customer service The News Tribune
Customer *service* matters in business. Herb Kelleher at Southwest Airlines and Blake Nordstrom at Nordstrom understood that.
Letters: This CEO truly gets the idea of customer service The Boston Globe
The quote from 22-year-old Community Phone CEO James Graham was so wonderful I wish it had been printed in boldface italics.”
Is Social Media The Brand New Customer Service Tool? Customer Think
“Please stay online. All our customer *service* representatives are busy at the moment. Your call is important to us.” How many times have you come across this ...
New owner of Eustis 1884 emphasizing customer service Daily Commercial
EUSTIS — The sky's the limit for the new owner of 1884 Restaurant and Bar, Paul Borowsky, who has been making some changes to the fine-dining ...
LUS customer service lobby in North Lafayette closing for remodeling KLFY
The office/lobby will be closed due to renovations, LUS officials announced.
Teleperformance Wins Five 2018 European Contact Centre and Customer Service Awards Business Wire
Regulatory News: Teleperformance (Paris:TEP), the global leader in outsourced omnichannel customer experience management, today announced it has been.
5 Emerging Customer Service Trends in F&B Business Entrepreneur
In today's day and age of cut-throat competition, keeping a customer happy and delighted is the first step towards growing business to greater heights.
Customer service creates the experience | Business Payson Roundup
In the competitive world of vacation resorts, Kohl's Ranch retains its competitive edge with customer *service*, with an emphasis on training, employee support ...
85% of Saudis prefer AI to customer service staff Saudi Gazette
The results of a recent survey by AVAYA, a US company specializing in customer *service* solutions and technologies, was on “How do organizations adapt to ...
Herb Kelleher on Leadership, Customer Service, and Life The Motley Fool
The Motley Fool remembers a visionary leader who reshaped the airline industry for the better.
Report: Kohl's to shutter four stores and a customer-service center Chain Store Age
Kohl's is making several moves to lift its performance. Kohl's Corp. plans to close four “lower performing” stores this year, shutter its customer- *service* center in ...
What You Need to Know to Take Your Customer Service to the Next Level Customer Think
Customer experience should be at the center of any business, regardless of industry. Unfortunately, in my experience this typically is not the case . Frustrations ...
Lori Wilcox, IRS customer service representative | Multimedia Standard-Examiner
Lori Wilcox, IRS customer *service* representative of Hooper, at a rally outside the James V.Hansen Federal Building in downtown Ogden on Thursday, Jan.
Why Did Spotify Tell D.C. Customers That They’d Have to Pay Iowa Taxes? Slate
On Monday afternoon, Spotify subscribers in Washington, D.C., began receiving emails from the company announcing that their fees would be rising due to a ...
Manhattan Associates Elevates In-Store Customer Service with Expanded Customer Engagement Solution - Nasdaq
Manhattan Associates Elevates In-Store Customer Service with Expanded Customer Engagement Solution Nasdaq
NEW YORK, Jan. 13, 2019-- NRF Booth #3239-- Manhattan Associates Inc. today extended the capabilities of its Customer Engagement offering with new.
Shelby Harris, IRS customer service representative | Multimedia Standard-Examiner
"You kind of have to prioritize. We eat a lot of ramen noodles and macaroni and cheese. You do what you have to do because we don't know how long.
PSEG and JCPL recognized for business customer service NJBIZ
Newark-based Public *Service* Electric and Gas has been recognized for outstanding business customer satisfaction by Cogent Reports, a division of nationwide ...
Melbourne customer service worker suspected of creating fake accounts, shopping for $4,000 in designer goods - Florida Today
Melbourne customer service worker suspected of creating fake accounts, shopping for $4,000 in designer goods Florida Today
A customer *service* worker who Melbourne police said created fake accounts on a company computer, was arrested on charges she bilked online fashion ...
Where furloughed, unpaid federal workers can find help Chron
The government's partial shutdown - a record one month and counting - has thousands of government workers in Houston living without a paycheck. President ...
3 Essentials for Building a Loyal Customer Base Entrepreneur
Contrary to popular belief, brand loyalty is alive and well -- but you do have to earn it first.
'Fortnite' Has A Customer Service Problem According To The BBB UPROXX
Epic, which makes 'Fortnite,' got an 'F' rating from the Better Business Bureau and even had trouble contacting the company themselves.
New initiative honors veterinary customer service representatives VeterinaryPracticeNews.com
Veterinary client *service* representatives (CSRs) across the U.S. are being recognized for their role in the animal health industry.
Comparing the Cost of Customer Service Software – Cloud vs On Premise SmarterCX
Many costs associated with customer *service* software aren't immediately apparent. These considerations can help you choose the best implementation.
2019 Customer Service Rep of the Year – Brenda Peralta Advertising Specialty Institute
Gal Gadot has got nothing on Brenda Peralta: Crystal D's (asi/47759) own wonder woman has racked up over 30 years of customer *service* experience while ...
This Dallas startup just hauled in $14.5 million to disrupt Uber, Lyft Dallas News
A Dallas ridesharing startup thinks it has the formula — and now the funding — to disrupt the fast-growing on-demand market controlled by the likes of Uber and ...
We need better customer service in health care industry: your say The News-Press
Hire more receptionists, more health-care personnel and pay them more.
Customer service and the Magic Kingdom Barberton Herald
Jeff Ramnytz. Barberton Schools Superintendent. I went to a customer *service* training in Medina that was sponsored by the Disney Corporation. As you know ...
Customer service number experiencing interruptions. Here's how to reach us. Virginian-Pilot
The Virginian-Pilot's local customer *service* number is experiencing delays and interruptions in *service*. Readers can reach customer *service* representatives by ...
Indy Reads offers new customer service certification program for Hoosiers WRTV Indianapolis
Indy Reads has announced that they're offering a new certification program that can help Hoosiers earn higher wages and move up in the workplace.
Travel Food Services deploys customer service robot at Delhi Airport outlet - CAPA - Centre for Aviation
Travel Food Services deploys customer service robot at Delhi Airport outlet CAPA - Centre for Aviation
Travel Food Services reportedly deployed Mitri, an artificially intelligent customer *service* robot, at its Dilli Streat food and beverage outlet at Delhi Indira Gandhi ...
Kenora and Thunder Bay hydro merger changes city billing and services Daily Miner and News
Hydro customers in Kenora will soon see changes to the way they're billed and how they can access customer *service*, the city says.Thunder Bay Hydro and ...
Bad customer service: who are 2018's worst offenders? The Guardian
Complaints about rip-offs and rotten *service* continue apace. Here's our roundup.
Global Automotive Diagnostic Scan Tools Market By Key Players – Snapon Diagnostics Customer Service, SPX corporation, Continental AG, Siemens AG, MBL Impex Pvt Ltd., Horiba Inc. - Honest Version
Global Automotive Diagnostic Scan Tools Market By Key Players – Snapon Diagnostics Customer Service, SPX corporation, Continental AG, Siemens AG, MBL Impex Pvt Ltd., Horiba Inc. Honest Version
New Research of Global Automotive Diagnostic Scan Tools Market, By Product Type (diagnostic equipment, diagnostic software), Vehicle Type (Passenger ...
Discover Recognized as a 2019 Digital Edge 50 Winner for Customer Service Strategy Business Wire
For the second year in a row, Discover has been named a Digital Edge 50 award winner. The company was recognized this year for creating a strategy tha.
Verizon to Robocallers: Your Days are Numbered; Starting in March, Verizon's spam and robocalling features to be offered free to all Verizon Customers - Verizon Communications
Verizon to Robocallers: Your Days are Numbered; Starting in March, Verizon's spam and robocalling features to be offered free to all Verizon Customers Verizon Communications
Verizon continues its fight against robocallers; will offer free customer tools in March.
This shop is top for customer service, Florence writes Wilts and Gloucestershire Standard
Dear Editor. 2 comments. SOME of you may have seen an article in this Saturday's Telegraph about the effect of the lack of customer *service* on the declining ...
Sentiment Analysis Datasets: Detecting Frauds and Improving Claim Management for Companies in the Insurance Industry - Business Wire
Sentiment Analysis Datasets: Detecting Frauds and Improving Claim Management for Companies in the Insurance Industry Business Wire
Quantzig has announced the completion of their article on the benefits of sentiment analysis datasets for companies in the insurance industry.
JPS to update contacts of 50 per cent of customers Jamaica Gleaner
The Jamaica Public *Service* Company (JPS) is targeting updated contact information for 50 per cent of its more than 650000 customer base this year.
Mastering Challenging Service Situations
During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and ultimately your bottom line.
Basic Levels of Consumer Integrity that Presently Permeates Society
Reality is not always pretty. But here is a tad bit of it for you today.
10 Customer Service Quality Statements to Measure up Against
It might sound quick and simple, to say how well your business does in satisfying it's customers. Hearing such as:-"We're increasing our turnover by 14% year to date""Our customer complaints are now less than 4% or our transactions".
Make Your Customer Your Friend
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is to say it's a yellowish-green fruit about the size of an mid-sized watermelon. It has a thick skin of spikes, and a rich bitterish-sweet fruit.
The death of customer servie
The other day a reporter call to interview me on the "Death of Customer Service". My first reaction was to deny that charge and claim that customer service is very much alive and well.
Whats Love Got To Do With It?
Customer Loyalty, we all want it. Don't we?Some people say it's dead - they say that customers are fickle, that they don't want loyalty, that they just want the lowest price and the fastest way to get it.
Whats The Customer Service Buzz About Your Business?
If you're a regular reader of my column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said product or service become apathetic, obnoxious or just downright rude after the transactional smoke has cleared.
A New Way To Handle Complaints, Or Is It?
What a lot of money we have been wasting on dealing with customer complaints.Instead of dealing with them and attempting to satisfy the customer we should create a process that makes complaining so difficult then when customers complain they get such a huge negative experience and never receive any satisfaction.
Does Your Customer Talk Back To You?
What is your customer saying about you? Do you really know? Does your customer really know who you are?If you don't know what your customer thinks about you, your business, your product and your services, then you might as well close shop!A customer is the lifeblood of every business and you must always strive to be in tune with what your customer thinks and how they feel. Don't leave your customers unattended and in the dark.
Can Three Words In Websters Dictionary Be The Key To Customer Loyalty?
Are you concerned about customer loyalty? Are your customers so loyal that they will stick with you through hell and high water? And if not, you really need to question how you can create a customer relationship that's so gluey, that you never go bluey in the face. Funnily you don't have to go far.
Carpet Cleaning in Surrey
Like any business, carpet and upholstery cleaning requires excellent customer service and great value for money. There are a number of ways in which one can obtain these.
11 Moments of Truth
These moments come when a customer or client?1. Hears someone else praise you or your work.
I Wont Tell My Lawyer but I Will Tell You
A general counsel of a large international consulting firm told us about his experience talking to an interviewer who had called to discuss his satisfaction level with his outside law firm. He had been using the services of a "high end, expensive" law firm out of New York.
Learn to Anticipate Your Customers Needs
This morning I was having breakfast with my good friend Diane at one of my favorite breakfast nooks. I enjoy the atmosphere there although I've been less than pleased with the customer service so far.
Dealing with Difficult People
1. Don't get Hooked !!!When people behave towards you in a manner that makes you feel angry, frustrated or annoyed - this is known as a Hook.
What have you done for your existing customers lately? Probably not much, if you are like most businesses.I know that hunting new business is more of an adrenaline rush than working the business you already have, but it is not as crucial to your long-term success.
Have You Hugged a Customer Today?
It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said.
Clients - What They Want from You
A growing number of individuals are finding themselves called to help others and go on to fulfil this call by training to become a practitioner in one of the healing arts.The range of conventional, traditional, holistic, complementary and alternative therapies is extensive with new thoughts on old themes being introduced almost daily.
Doors by Catering to Your Clients
Clients? they are the most important influence in the success of any business. It is vital to keep them satisfied and happy.
When a Customer Has Done Everything to Get Your Goat
You try to make your customers happy. You sincerely WANT them to be pleased with your products and service.
|home | site map|