|Customer Service Information|
Customer Service Tips for Mail Order Businesses
Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what!
But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money. While this is the "right" way of building a strong, solid business; there are customers that will try to take advantage of you. You have to learn how to notice this possibility coming and "bow out gracefully" without losing the customer.
But because we are honest people who place our product ABOVE money we sometimes let people walk all over us. In fact - a mail order buddy of mine (who distributes shareware computer disks) is normally so happy when she gets an order that she gives the customer almost 10 times more than what they pay for. She is so excited about keeping a customer that she goes overboard to make them happy.
Unfortunately, a lot of people will take advantage of this situation. They think, "Hey, if I can get this much for hardly nothing, I'll see how much more they'll give me. Look at all the "freebies" I could get and all the money I could save." They'll lose respect for you. However, this line of thinking is only short term. Sure, as a customer, you might get some more free stuff with the next order, but pretty soon the business owner will realize what's going on. Then you'll lose that business contact forever! I can still recall the people who ripped me off before and I would NEVER do business with them again! This is a sad situation!
As a dealer, you can learn to give your customers what they pay for.
Another friend of mine was so stunned by landing an on-going, monthly publication that she promised the customer "the moon" without even having to do so. When she lived up to all her promises she ended up paying $215 out of her own pocket to publish each issue. Of course, she had to cancel her contract forever - which is "bad business."
In mail order we all have the ability to make ourselves look "richer" than we really are. We can work co-op deals with other people to barter and trade for things we don't have and could never pay for. Then, when orders are filled professionally, the customer suddenly thinks the mail order dealer has a lot of money to spread around and can afford to lose a few dollars on them.
If a customer does not send the correct amount for you to fill his or her order - simply write them a nice letter explaining that they did not enclose the proper amount. Send them an invoice showing the amount they still owe and bill them before filling the order.
If someone calls you up on the phone and talks a "good" sales pitch (with the intention of getting you to fill their order before they pay you)kindly explain that your company policy is to receive payment first since they are a new customer. No other explanation is necessary.
However, don't go overboard and get crazy. If a new customer forgets to enclose a stamp, go ahead and send them information. It's silly to waste another stamp yourself to tell them to send a stamp. And not filling the order is also crazy. If the customer cared enough to write in the first place, you at least owe them a response. Besides, it might bring a big order. Don't get hung-up over a stamp!
Some dealers refuse to take personal checks because they are afraid they will bounce. Again - this is not good customer service since it's a lot of trouble to buy a money order when most people have checking accounts. This line of thinking will cost you lots of lost orders. However, you can hold the check for clearance before you fill the order if the amount is over $25. Use common sense and you'll make it!
Copyright 2004 by DeAnna Spencer
Customer Service For Beginners: 10 Best Practices Employees Need Training On When New Forbes
When you're tasked with training your newest employees in customer *service*, what are the fundamental customer *service* best practices you need to convey?
About One-third of Smart Speaker Owners Want to Contact Customer Service Departments by Voice - Voicebot.ai
About One-third of Smart Speaker Owners Want to Contact Customer Service Departments by Voice Voicebot.ai
Many businesses are thinking about how to best employ voice assistants now that over 66 million U.S. consumers own smart..
"No Problem:" The Vuvuzela Of Customer Service Forbes
â€śNo problem at all.â€ť That's exactly what the young man on the phone at the bank said to me after I thanked him for not being able to answer my question.
Ask Terrah 2 â€” The Core of Customer Service The Good Men Project
What is the central aspect and purpose of retail?
Holdmeier Recognized For Customer Service | Business The Missourian
Tom Holdmeier, an American Family Insurance agency owner in Washington, has been recognized for providing an outstanding customer experience under the ...
Three Offbeat Customer Service Training Best Practices, Including 'Don't Yuck A Customer's Yum' - Forbes
Three Offbeat Customer Service Training Best Practices, Including 'Don't Yuck A Customer's Yum' Forbes
Customer *service* training in best practices doesn't have to be dull to be effective. Rather, the more colorfully you frame *service* principles and best practices in ...
ASTRA Offers Customer Service Workshop at Marketplace & Academy The Toy Book
Posted by James Zahn | Mar 18, 2019 | Around the Industry, Industry Events, News, Retail | 0. ASTRA Offers Customer *Service* Workshop at Marketplace & ...
Sussex County employees land recognition for customer service Delaware State News
GEORGETOWN â€” Two Sussex County employees who were among several dozen nominated for exceptional customer *service* over the first quarter of 2019 ...
Leverage AI To Remove Friction From The Customer Service Experience Forbes
Customer *service* could pose the biggest threat to companies in today's consumer-centric culture. Here's how innovators can use AI to step in and help.
Tesla's biggest problem is its customer service, according to a new Bernstein survey CNBC
The annual survey of Tesla owners saw a higher percentage of respondents than last year say they "love" their Teslas.
Customer Service Automation: Three Ways To Rethink Your Team's Roles Forbes
In 2018, I wrote about how I believe the contact center is having its â€śModel T Momentâ€ť and how automation in customer *service* is on the cusp of becoming the ...
How Forsyth County wants to improve its customer service Forsyth County News Online
Recently, water *service* went out for residents in a north Forsyth neighborhood due to county work on the waterline. That community's attempts to get answers ...
CDK Gets Serious About Customer Service Ward's Auto
CDK Global, a major retail automotive technology company in the midst of an ambitious customer-*service* improvement initiative, is learning a thing or two from a ...
Customer Service vs Customer Experience: Whatâ€™s the Difference? SmarterCX
Delivering a winning CX starts with understanding the difference between customer *service* vs customer experience. Here's what you need to know.
The Benefits of Creating a Customer Service Mantra at Your Business - Shep Hyken, NYT Best-Selling Author - Atlanta Small Business Network
The Benefits of Creating a Customer Service Mantra at Your Business - Shep Hyken, NYT Best-Selling Author Atlanta Small Business Network
We're pleased to welcome back customer experience expert and New York Times Best-selling author, Shep Hyken. Creating a customer *service* mantra is an ...
StellaService raises $11 million to bring real-time feedback to more customer service agents - VentureBeat
StellaService raises $11 million to bring real-time feedback to more customer service agents VentureBeat
StellaService, a customer *service* feedback platform, has raised $11 million in a round of funding from Zendesk and other big-name investors.
NatGen Recognized for Sales and Customer Service DSNews.com
National General Lender Services was presented with two StevieÂ® Awards in the 13th Annual Stevie Awards for Sales and Customer *Service*. The Stevie ...
Why Is Customer Service So Bad? Because It's Profitable. HBR.org Daily
It's a familiar scenario: A *service* provider fails to live up to your expectations and you feel some restitution may be in order. Yet, when you call customer *service* ...
Getting customer service right Feedstuffs
While the rules are the rules, customers want to feel someone is listening who takes time to understand their situation.
Sun Country admits cost-cutting is hurting customer service Star Tribune
Ray Nayyar flew on Sun Country Airlines back to Las Vegas after competing in the U.S. Open Racquetball tournament in Minneapolis, but three of his racquets ...
Mayor McGill says Fort Smith's customer service must improve, plans to create committee - talkbusiness.net
Mayor McGill says Fort Smith's customer service must improve, plans to create committee talkbusiness.net
Mayor George McGill is disappointed in the state of customer *service* in the city of Fort Smith, and made clear his frustrations during the regular meeting of the ...
Black Box Customer Service Earns Coveted Stevie Award Broadcasting & Cable
Black Box Corporation of Pennsylvania ("Black Box"), an industry-leading provider of signal management and distribution solutions, including high-performance ...
Here are the Detroit car brands that top customer service satisfaction Detroit Free Press
Buick tops mass market brands for the best customer satisfaction with dealer *service*. Cadillac is third highest among luxury brands.
AUDIT Your Customer Service Inside INdiana Business
Imagine waiting in line for *service* for 12 minutes and then just as you reach the window the employee leaves for lunch without explanation. Surprisingly, events ...
Customer serviceâ€“it's just a text away at Lamps Plus Chain Store Age
Specialty lighting retailer Lamps Plus is giving customers shelter from any issues or concerns via direct SMS text message. Lamps Plus is now allowing ...
Luxury Daily Luxury Daily
Luxury brands attract consumers with rare and excellent products, but maintain loyalty and grow their client base through customer *service*.
Nos invests EUR 24 million in customer service Telecompaper
Portuguese operator Nos said it has invested more than EUR 24 million in the last three years in order to improve the customer experience. This was achieved ...
Five Negotiation Strategies When Traditional Customer Service Fails Forbes
Giving your customer new ways of looking at the problem is the first step in solving it. When traditional customer *service* fails, how can leaders respond - before ...
These Travel Companies Have The Best Customer Service Forbes
If you want a great customer *service* experience the next time you travel, look for brands with established *service* reputations. That's the conclusion of a new ...
7 Ways to Motivate Your Customer Service Team Customer Think
Do you want to motivate your customer *service* team but you don't know how? Do you wonder why you have to motivate them? It's dependent on your customer's ...
Dr Reddyâ€™s Lab launches B2B customer service portal BusinessLine
Pharma major Dr Reddy's Laboratories Ltd has launched its B2B customer *service* portal to increase the operational efficiency .The portal, `XCEED,' is focused ...
Six Ways Unlikely Industries And B2B Companies Can Rock The Customer Service Experience Forbes
Companies in unglamorous, yet essential, industries and niches (septic system maintenance, mortuary supplies, car wash operations, trade association ...
Lamps Plus taps SMS texting for customer service Mobile Marketer
Specialty lighting retailer Lamps Plus now lets customers seek help from store employees by sending text messages to any of its 37 locations. The manager or ...
Helpshift Performance Index: What Customer Service High Performers Do Differently MarTech Series
Digital Customer *Service* Company Announces Benchmarking Report Alongside Automation Bots Product Launch. New proprietary internal data has been ...
Beyond the bot: why AI in customer service means more than just chatbots TechRadar
Zendesk's Jason Maynard explains how AI is being used in a variety of ways in customer *service*.
How Automation Can Empower Your Customer Service Teams Customer Think
Think automation will rob your business of the personal touch? Think again. Your customer *service* team relies on delivering personalized services to clients ...
Is Burnout Destroying Your Customer Service Strategy? Customer Think
Companies are facing a customer *service* crisis. In any given year, poor customer *service* costs them $75 billion, as many customers switch brands. Customer ...
CIOs' Top Trends Include Innovation At Scale, Driving Revenue, Customer Centricity Forbes
I hosted a gathering of a dozen leading CIOs in New York, and we discussed trends. Five rose to the top: driving innovation at scale, adapting to a multi-cloud ...
Customer Service Training Essentials That Every Keynote Speech, Training Or Workshop Should Cover - Forbes
Customer Service Training Essentials That Every Keynote Speech, Training Or Workshop Should Cover Forbes
Every customer *service* training session (or keynote speech or workshop or breakout session on the topic) needs to include both the why and the how: ...
What makes a good customer service professional? Training Journal
Innovations and disruptions are commonplace where the digital revolution has become the biggest game changer across industries, including *service* sectors ...
Don Turner is indispensable for his dedication to customer service Richmond.com
The Richmond Group's most recent Indispensable Award goes to Virginia's IT Regional Manager Don Turner for his around-the-clock efforts to rescue our ...
Will Sprint's New AI-Based Customer Service Tool Be the Right Answer for Businesses? Motley Fool
Automating customer *service* has been a goal for businesses for decades. It makes good financial sense -- every employee is a recurring expense on the books, ...
CreateÂ® Wins Bronze StevieÂ® Award for Innovation in Customer Service in the 2019 American Business Awards - GlobeNewswire
CreateÂ® Wins Bronze StevieÂ® Award for Innovation in Customer Service in the 2019 American Business Awards GlobeNewswire
NEW YORK, March 13, 2019 (GLOBE NEWSWIRE) -- CreateÂ®, a breakthrough health plan venture from Brighton Health Plan Solutions, today announced it has ...
Keep the Customer Satisfied: 4 Tried and True Service Guidelines Inc.
When was the last time you felt pleased with a customer *service* experience? As Warren Buffet once said, we can't just "satisfy" the customer; we have to learn to ...
The best advice ever received about luxury customer service Inman.com
As a luxury real estate agent, you play many parts over the course of a day. From the moment you enter this industry, you are negotiating the fluctuating world of ...
To Deliver Great Customer Service, Focus On The Three Things That Really Matter Forbes
Use these principles as the foundational blocks of excellent customer *service*.
SolarWinds Awarded Four Stevie Awards for Industry-Leading Customer Service and Support - Associated Press
SolarWinds Awarded Four Stevie Awards for Industry-Leading Customer Service and Support Associated Press
This *content* is a press release from our partner Globe Newswire. The AP newsroom and editorial departments were not involved in its creation.
If you get into this Indianapolis Uber, you might be handed a microphone Indianapolis Star
Many Uber drivers provide additional customer *service* to passengers by offering them helpful items they didn't know they needed before catching a ride.
Your companyâ€™s secret weapon is its post-sale data VentureBeat
Post-sales data can help you identify new conversion opportunities, spot and resolve inefficiencies, and brainstorm ideas for campaigns or promotions.
Amazon looking to hire 3000 remote customer service workers KHQ Right Now
Looking to make some extra cash in the comfort of your own home? Amazon might have an opportunity for you.
What is happening to customer service these days? | Opinion Clarksville Leaf Chronicle
My orderly smooth functioning world, all of a sudden, seems to be collapsing and becoming chaotic. I wonder if others are noticing the same.
Mr. Marketing: This is great customer service The San Diego Union-Tribune
Until this last weekend I never considered whether great customer *service* really improves your life. A brochure and a pastry changed all that.
A Secret Of Success As A Keynote Speaker? Customer Service Beyond The Speech Forbes
If you want to increase your success as a keynote speaker, trainer, or workshop leader, then customer *service* improvementâ€“the *service* and support you provide ...
Godfrey insurance agent recognized for customer service AdVantageNEWS.com
Gerard Fischer, an American Family Insurance agency owner in Godfrey, has been recognized for providing an outstanding customer experience under the ...
Zingle Wants Hotels to Get the Message on Customer Service NBC 7 San Diego
A long wait for coffee sparked the idea behind Ford Blakely's business messaging company, Zingle.
This Grocery Store Has the Best Customer Service in America Reader's Digest
If you live in the southeast United States, you're in luck. A supermarket chain in your region has been ranked tops in customer *service* among grocery stores.
Where Consumers See Opportunities for Customer Service Automation MarTech Series
The benefits of automating customer *service* experiences via conversational AI platforms are rapidly becoming apparent to enterprise business leaders.
4 Ways a Small Business Can Step Up Customer Service The Motley Fool
As a small business owner or manager, you're likely painfully aware of your weaknesses compared to your larger rivals. You may have to charge more for some ...
â€‹Why product managers need customer service training TechRepublic
Working a short-stint in customer *service* can reap long-term rewards for your business.
Analysis: Best Buy's customer service makes it a destination for many Chain Store Age
On the surface, Best Buy's overall sales figures look disappointing â€“ with both enterprise wide and domestic revenue tumbling over last year. However, all of this ...
35 Customer Service Jobs In Alameda, Across East Bay Alameda, CA Patch
East Bay Employment Opportunities - Alameda, CA - Home Depot; El Monte RV; Peet's are all hiring. Even more jobs at the Patch jobs ...
John Lewis's customer service is really bugging us The Guardian
I know you have discussed whether John Lewis's customer *service* has got worse, so I thought you would be interested in my experience after it sold us an oak ...
3 Lessons From a Customer Service Failure Entrepreneur
One of my best friends recently led an industry event. I couldn't be there to support him in person, so I thought I'd find a way to have a surprise waiting for him in ...
Top Private Companies: Auto dealerships focus on customer service in tight market - New Orleans CityBusiness
Top Private Companies: Auto dealerships focus on customer service in tight market New Orleans CityBusiness
The New Orleans area's top two car dealerships showed gains year over year despite a competitive market.
3 Customer-Service Tips That Will Ensure Repeat Business (60-Second Video) Entrepreneur
You never have a second chance to make a first impression. Be sure the very first training every new employee receives is in customer *service*. Anything less ...
How Better Service Can Reverse the Trend of Declining Customer Satisfaction Customer Think
Companies strive to deliver more efficient customer *service*, and every year their efforts bring better results. The 2019 Customer *Service* Report, based on ...
Contact 2: St. Louis woman scammed out of tax return by phony customer service rep - KPLR 11 St. Louis
Contact 2: St. Louis woman scammed out of tax return by phony customer service rep KPLR 11 St. Louis
ST. LOUIS â€“ Jalessa Gray says a large portion of her more $9000 tax refund was stolen by a scammer. It'd be a big blow to anyone but Jalessa really needs the ...
PSFK Releases Latest Survey of Best in Class Retail and Customer Service Practices in Automotive and Mobility - Benzinga
PSFK Releases Latest Survey of Best in Class Retail and Customer Service Practices in Automotive and Mobility Benzinga
NEW YORK, March 15, 2019 /PRNewswire-PRWeb/ -- Announcing the launch of the Automotive CX Debrief from business intelligence *service* PSFK.
Top Car Brands for Customer Service in 2019 According to J.D. Power The Car Guide
J.D. Power yesterday released its 2019 Customer *Service* Index Study, which is based on the responses received last fall from more than 57,000 owners and ...
Entergy Mississippi announces new customer service leaders Mississippi Business Journal
Several experienced Entergy Mississippi employees will fill roles with the company: Jeanine Brooks, senior manager of distribution operations, southern region.
Detroit Metro Airport ranked among best airports in North America for customer service - WXYZ Detroit
Detroit Metro Airport ranked among best airports in North America for customer service WXYZ Detroit
DETROIT (WXYZ) â€” Detroit Metro Airport has been named one of the best airports in North America for customer *service* by the Airports Council International.
Burgess earns top honor for customer service Columbus Telegram
Madison, Wis. â€“ Chase Burgess, an American Family Insurance agency owner in Columbus, has been recognized for providing an outstanding customer ...
Nationwide Customer Service Skills Training & Certification with a View to Recruitment holds April â€“ May 2 - BellaNaija
Nationwide Customer Service Skills Training & Certification with a View to Recruitment holds April â€“ May 2 BellaNaija
The 1st edition for 2019 of Customer *Service* Skills training and certification of customer *service* persons and professionals comes up between April and May ...
Glia raises $20 million to unify voice, video, and chatbots VentureBeat
Multimodality is fast becoming the norm in the $350 billion customer *service* industry. According to research published last year by Vonage company ...
Kmart plus size shopper furious after receiving a blunt email response from customer service - Daily Mail
Kmart plus size shopper furious after receiving a blunt email response from customer service Daily Mail
An Australian plus-size shopper has been left furious after being told by a Kmart employee that it wasn't their job to 'make you feel good about yourself' after ...
Verizon text outage: Service appears to be fully restored NorthJersey.com
*Service* for Verizon customers on the East Coast appeared to be fully restored by Tuesday morning, after an earlier texting outage blocked messages from going ...
How A Luxury Brand Spends 10 Minutes A Day To Create Five-Star Service Forbes
Award-winning *service* doesn't just happen. It starts with great stories shared each and every day. The Ritz-Carlton Hotel Company, the only hotel brand to win ...
Kevin L. Snyder earns top honor for customer service The Rushville Republican
MADISON, WIS. â€“ Kevin L. Snyder, an American Family Insurance agency owner in Rushville, has been recognized for providing an outstanding customer ...
How to Use Social Media as an Effective Customer Service Tool The Content Standard by Skyword
More and more brands are using social media as a customer *service* toolâ€”and with good reason. Here's how to best utilize this outlet in social strategies.
Customer service survey now online for Waynesville Parks and Recreation Department - The Mountaineer
Customer service survey now online for Waynesville Parks and Recreation Department The Mountaineer
The Waynesville Parks and Recreation Department is seeking opinions for the programs offered to the general public. The survey is online and only takes a few ...
Lighting New York Receives America's Best Customer Service 2019 Award PRNewswire
SELINSGROVE, Pa., March 13, 2019 /PRNewswire/ -- Lighting New York (LNY) announced today it's been named to Newsweek's inaugural 2019 list of ...
What is it like working as a customer service executive in tech? Siliconrepublic.com
We caught up with Workhuman customer *service* executive Yohana Munoz to find out exactly what her role entails.
DFW Airport and Dallas Love Field win accolades for customer service Dallas News
DFW Airport and Dallas Love Field Airport were both named Best Airport in North America for customer *service* quality Wednesday by the Airports...
Focus on customer service fuels TestOil's growth Crain's Cleveland Business
The customer-facing name for holding company Insight Services Inc. recently expanded, adding about 5400 square feet of space to its 10000-square-foot ...
FLN Bank taps new chief administrative officer for customer service Chron
With barely 34 days under his belt at his new post, Mark Hymer is getting an education. The life-long banker is being schooled by his own new employees in the ...
Voo launches customer self-service app Telecompaper
Belgian operator Voo has launched its own customer *service* smartphone app. The My Voo app allows customers to check their consumption, both for mobile ...
Boat Maker Recognized for Customer Service Sarasota
The Manatee County-based boat manufacturer Chris-Craft was recently given the 2018 Marine Industry Customer Satisfaction Index Award for excellence in ...
Where do humans fit in the future of customer service? Augusta Free Press
Growing customer expectations are forcing companies to rethink their current approach to customer *service*.
For Whom the Freezer Alarm Tolls Bloomberg
It tolls for customer *service*. Can't anyone make it easier to stop that infernal racket?
Spectrum rebate deadline: Act now to get free movie channels syracuse.com
Spectrum operates a customer *service* center in this building on Erie Boulevard East in Syracuse. (Rick Moriarty, email@example.com). By Rick Moriarty ...
Follow the Fitness Leaders: Execs Share Their Favorite Customer Service Secrets Club Industry
Find out which customer *service* tactics have helped six fitness leaders build happy member bases within their businesses.
6 Customer Service Skills Every Employee Needs Customer Think
Customer *service* teams may perform different functions for every company, in terms of their day to day activities. Some customer *service* teams primarily work on ...
Best waiter, bartender pour customer service at Salty's at Redondo Federal Way Mirror
Tawna Gogolin voted best bartender; Erin Keeley named best waiter.
Birmingham schools learn how to give Ritz-Carlton customer service AL.com
Ritz-Carlton Leadership Group speaker Valori Borland leads customer *service* training for Birmingham City Schools employees on Feb. 15, 2019, in Birmingham ...
Podcast: Revenge of the Customer Service Rep Kellogg Insight
We'll send you one email a week with *content* you actually want to read, curated by the Insight team. Loading. Waiters get mistreated. Call center operators get ...
Customer Service Representative job with Rosen Publishing | 392757 mediabistro.com
Customer *Service* Representative in New York , Experienced (Non-Manager), Publishing / Books, Sales & Business Development with Rosen Publishing.
Elements MassageÂ® Ranked No. 1 in Newsweek's â€ś2019 America's Best Customer Serviceâ€ť List - Franchising.com
Elements MassageÂ® Ranked No. 1 in Newsweek's â€ś2019 America's Best Customer Serviceâ€ť List Franchising.com
Elements MassageÂ® was recognized by Newsweek as No. 1 in its 2019 America's Best Customer *Service* list in the 'Spa, Wellness and Beauty' category.
Amazon to hire Vermonters for virtual customer service program Vermont Biz
Online-retailer Amazon has announced plans to begin hiring several dozen Vermonters later this year for new part-time positions in Virtual Customer *Service*, ...
Emphasizing Customer Service, Best Buy Fights Back Against Amazon 02/28/2019 - MediaPost Communications
Emphasizing Customer Service, Best Buy Fights Back Against Amazon 02/28/2019 MediaPost Communications
Best Buy startled industry observers with strong results for the fourth quarter of its fiscal year, with sales and profit gains that topped expectations.
Letter | Vet hospital staff, customer service is best Santa Cruz Sentinel
I want to praise Pacific Emergency Vet Hospital for their outstanding care and kindness. Their staff and customer *service* are the best. Thank you for your help ...
Client Appreciation - It Means Everything!
Want to know the secret for keeping your clients forever? And what if you could keep your revenue growing by 25 percent every year, because your clients loved the way you appreciated them? In this article, you will learn how easy it is to develop a powerful client appreciation program. Once in place, an appreciation program will forever change the way you operate and manage your business.
Customer Service Tips - Is Your Business A Leaky Bucket?
Customer service and customer service training are vital for any business.But, is your business a leaky bucket?This is a question I always ask small business owners who attend my marketing seminars.
Customer Service - A Sweet Essence
First let us specifically define customer service. It is the performance of a duty or responsibility due to a customer as a result of selling them a product or service.
Why Passenger Surveys are a Transport Operators Best Friend
Public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Not only are surveys an efficient method of market research that will help identify areas of passenger dissatisfaction, they are also perfect for measuring the effects of improvements and can, at the same time, help promote new initiatives to customers using the service.
First Contact: The Source of Customer Loyalty
With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major focus within many businesses. In Customer Satisfaction is Worthless; Customer Loyalty is Priceless, author Jeffrey Gitomer contends the real solution is shifting the paradigm away from customer service to customer loyalty.
Should I Have My Company Mystery Shopped?
I wish I had a nickel for every time someone said to me, "Oh, you do Mystery Shopping; I always wanted to do that!" I think most people do find the thought of posing as a customer and reporting back on how they were treated, rather intriguing. But there is a lot more to it that skulking around in a trench coat and spy glass!I believe most companies have taken the plunge and decided that it really is important to conduct frequent "mystery or secret shops" of their businesses.
Customer Service: Why Bears Make Bad Customers
Every business owner should have a picture of his or her ideal customer. When I picture my ideal customer, I see a business owner struggling to find time for all that needs to be done, someone passionate about what they do, someone striving to find answers to make their business run better.
Customer No Service - How to Lose a Loyal Customer!
So today was the day where I almost stopped going to my favorite supermarket here in Milwaukee. If you're in Milwaukee, you know the one I'm talking about: the cool one downtown that has 1000 different types of produce, and a whole aisle dedicated to gourmet coffee and teas.
Customer Service and The Human Experience
Historically, customer service was delivered over the phone or in person. Customers didn't have many choices, and switching to competitors was cumbersome.
Dont Forget your Existing Clients
Quest for new clients shouldn't ignore those who pay the billsAcquisition. It's a big word in small business marketing.
Learn to Anticipate Your Customers Needs
This morning I was having breakfast with my good friend Diane at one of my favorite breakfast nooks. I enjoy the atmosphere there although I've been less than pleased with the customer service so far.
CRM = Customers (dont) Really Matter
CRM was supposed to bring companies closer to their clients. The basic idea was to; find out what a client wants and needs, give it to them, and get them to be your client for life.
Dont Be Afraid To Give Problem Customers The Boot
Q: In a recent column you made the point that the customer is always right, which I agree with. However, in the same column you also said that it is sometimes necessary give problem customers the boot.
What Every Employee Should Know About How to Prevent Customer Service Conflicts
There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.
We Sell For Less and Our Stores Are a Mess!
What kind of image do you present when marketing your products? Are you professional and well organized or does your store/site/whatever scream, "sloppy!," to those who matter the most: your customers? Let's see how one leading retailer is winning the sales war, but losing an important battle: store organization.WalMart is dominant in so many categories with the various products that they sell.
Renewing Customer Loyalty
Every business loses customers, but not many do much about getting them back. And that is a big mistake.
Learning from Your Employees and Customers Complaints
Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming.
Mastering Challenging Service Situations
During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and ultimately your bottom line.
Minimize The Pain of Check Recovery
$350 million in bad checks are written each and every week. That fact alone makes bad checks a serious problem for American businesses.
Are You Putting Technology Before Your Customers?
Which is more important the technology or the customer?The one thing about the online world you can be sure of is change. It seems like every day there is a new technology being added which will make the internet more accessible.
|home | site map|