Customer Service Information


Making Your Contacts Work For You


The best way to explain this concept is to tell you a story. While calling for lease purchasing property, I spoke with an older widowed woman. I went through my script and when I asked her why she thought her home hadn't sold, she said to me, I just don't know, I put it in the paper. I then asked her if she had a FSBO sign in her yard, or if she had posted any flyers around the neighborhood or in the nearby markets. She said, why no, I haven't. To make a long story short she said she would ask her granddaughter to help her do just that. She thanked me profusely and I told her to call me if she needed any help!

Now I am sure there are some of you out there saying, why, she isn't doing the deal with you, and I say right back to you, it is not always about the money. What do I mean by this, just this, you are a business owner in your community and sometimes good will is more important than money. Do you know what happened because I helped this woman? You got it, she sold her home and gave my card to her granddaughter and her fianc to call me to see if I had a property they might be able to lease purchase. I did in fact have one, so she gave them the money (from her house sale) to move into a nice lease purchase home. Because she referred them to me, I sent her a referral fee and let me tell you she told all her friends before she moved to Florida and we got several more deals from those calls.

Now, mind you, this is not the first time this has happened to me, and I know it won't be the last. So for those of you who never offer one iota of advise to someone you are speaking with unless they pay you for it, see what you are missing out on. Remember, it is not always about the money, and if you make it so, you are losing out on A LOT of money and more importantly, good will and enhancing your reputation in your community.

Copyright 2005 DeFiore Enterprises

Interested in having your own successful, home based creative real estate investing business? Chuck and Sue have been helping folks start successful home based businesses for over 19 years, and we can help you too! To see how, visit http://www.homebusinesssolutions.com for the latest FREE tips and tricks, educational products and coaching in creative real estate investing and home based businesses. No time to visit the site? Subscribe to our "how to" Home Business Solutions Digest, it's like having your own personal coach. Visit http://www.hbsdigest.com to start today.


MORE RESOURCES:
This RSS feed URL is deprecated, please update. New URLs can be found in the footers at https://news.google.com/news


Forbes

Anticipatory Customer Service: How Purpose-Driven Leadership Can Foster The Highest Level of Service
Forbes
The standard level of customer service at most modern companies is reactive. Reactive service isn't the worst thing in the world (it's a lot better than negative service), but it's not an effective way to create loyal customers. Reactive customer ...



Entrepreneur

How AI Can Make Customer Service More Efficient
Entrepreneur
"When we give our machine-learning algorithm access to historical customer service data, it begins to identify patterns and learn in a human-like way," Mikhail Naumov told me. He's co-founder and president of DigitalGenius (a frontrunner in the AI and ...



Forbes

3M Takes Customer Service To The Extreme
Forbes
Meet customer needs and you are well on your way to business success. Sounds easy, right? Even in the age of social media where you can track what your potential customers are talking about, it can be challenging to pinpoint exactly what they need ...



Bloomberg

The Customer Service Chatbots Are Getting Smarter
Bloomberg
Amelia can handle thousands of requests and complaints at a time. She just needs some human guidance—for now. By. Michael Belfiore. More stories by Michael Belfiore. April 25, 2018, 4:00 AM PDT. Photographer: Getty Images. IPsoft Inc.'s Amelia is a ...



Forbes

5 Predictions On The Future Of Customer Service
Forbes
Growing customer expectations are forcing companies to rethink their approach to customer service. Technology is playing a big role in this shift, with connected devices, automation, and artificial intelligence (AI) enabling organizations to better ...



VentureBeat

Why AI can't fix your broken customer service model
VentureBeat
Knowing what I do for a living, he ended his tale with the question, “If they had artificial intelligence, would this fix their customer service?” The question illustrated how people often see artificial intelligence as a magical answer to all woes ...



How to Make Customer Service Work for Your Marketing Stack
MarTech Advisor
Marketers have invested too much money in acquiring customers and too little in keeping them. JotForm CMO Steve Hartert lays out a blunt case and tested strategies for turning customer service into a martech asset. Once a year, the martech wizard Scott ...



BRIEF-NICE To Acquire Mattersight, Bolstering Its Leadership In Cloud Customer Service Analytics
Reuters
April 26 (Reuters) - Nice Ltd: * NICE TO ACQUIRE MATTERSIGHT, BOLSTERING ITS LEADERSHIP IN CLOUD CUSTOMER SERVICE ANALYTICS. * NICE LTD - OFFER PRICE PER COMMON SHARE WILL BE $2.70. * NICE LTD - ACQUISITION IS EXPECTED TO BE NON-DILUTIVE TO NON-GAAP ...



Business Wire (press release)

NICE To Acquire Mattersight, Bolstering its Leadership in Cloud Customer Service Analytics
Business Wire (press release)
Barak Eilam, CEO, NICE, said: “Analytics is the cornerstone of NICE's strategy of creating a new customer service paradigm with CXone and Adaptive WFO.” “We were very impressed with Mattersight's innovative technology and domain expertise, as well as ...
NICE Systems buys US cloud analytics co Mattersight for $90mגלובס

all 8 news articles »


Char-Koosta News

Join customer service and job readiness workshop on May 3
Char-Koosta News
PABLO — Customer Service And Job Readiness Workshop set for Thursday, May 3 from 1 p.m. to 4 p.m. in the IT Training Room, located in the Lower Level of Old Tribal Complex Building. The Soft Skills & Customer Service workshop will discuss: First Week ...


Google News

home | site map
© 2007