Customer Service Information


Customer Service - A Lost Art?


Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!!

As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority. Remember the saying: "If you don't take care of your customer, somebody else will". I'm sure you have read or heard it somewhere before.....and how true it is.

Here are a few ways to improve customer service at your business:

  • SMILE - Sounds too simple, right? As a customer, would you prefer to be serviced by a smiling face, or a scowl that would befit a guard dog?

  • LISTEN - Always be slow to speak and quick to listen. Let customers express themselves without you trying to do it for them. Nobody likes being interrupted.

  • DON'T BE TOO PUSHY - Yeah, I know - the bottom line is sales, right?
    There is a fine line between suggesting products/services and pushing them down a customer's throat. If you are too pushy, your customer will probably walk away and take their business elsewhere.

  • PHONE ETTIQUETTE - Whether you are answering or initiating a call, always remember who the customer is. Be polite. Try "Yes sir/ma'am" instead of "yeah" and "nope". If you don't have an answer for your customer - offer to do some research to find what they are inquiring about.

  • THANK YOU - ALWAYS thank your customers. Even if you could not help them or they decided not to purchase from you. Leave them with a positive impression of your business before they leave.

  • TRAINING - Train your employees. Don't let an untrained employee ruin your track record of excellent customer service. Train your employees on-the-job for as long as necessary to teach them good customer service.

  • "And as ye would that men should do to you, do ye also to them likewise"
    Luke 6:31

    In conclusion: Customer service may be THE most important aspect of your business plan. I know of many people who are willing to pay a little more for a product or service in order receive excellent customer care. Price, advertising, and location are all vital to a business---- but whatever you do, don't overlook the all-important "Good Customer Service".

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Craig Binkley - husband, father and
    home business owner assisting in the
    restoration of the "traditional" family
    through home business ownership.
    http://www.bornagainbargains.com
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


    MORE RESOURCES:
    Customer Service For Beginners: 10 Best Practices Employees Need Training On When New  Forbes

    When you're tasked with training your newest employees in customer *service*, what are the fundamental customer *service* best practices you need to convey?


    About One-third of Smart Speaker Owners Want to Contact Customer Service Departments by Voice  Voicebot.ai

    Many businesses are thinking about how to best employ voice assistants now that over 66 million U.S. consumers own smart..


    "No Problem:" The Vuvuzela Of Customer Service  Forbes

    “No problem at all.” That's exactly what the young man on the phone at the bank said to me after I thanked him for not being able to answer my question.


    Ask Terrah 2 — The Core of Customer Service  The Good Men Project

    What is the central aspect and purpose of retail?


    Holdmeier Recognized For Customer Service | Business  The Missourian

    Tom Holdmeier, an American Family Insurance agency owner in Washington, has been recognized for providing an outstanding customer experience under the ...


    Three Offbeat Customer Service Training Best Practices, Including 'Don't Yuck A Customer's Yum'  Forbes

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    ASTRA Offers Customer Service Workshop at Marketplace & Academy  The Toy Book

    Posted by James Zahn | Mar 18, 2019 | Around the Industry, Industry Events, News, Retail | 0. ASTRA Offers Customer *Service* Workshop at Marketplace & ...


    Sussex County employees land recognition for customer service  Delaware State News

    GEORGETOWN — Two Sussex County employees who were among several dozen nominated for exceptional customer *service* over the first quarter of 2019 ...


    Leverage AI To Remove Friction From The Customer Service Experience  Forbes

    Customer *service* could pose the biggest threat to companies in today's consumer-centric culture. Here's how innovators can use AI to step in and help.


    Tesla's biggest problem is its customer service, according to a new Bernstein survey  CNBC

    The annual survey of Tesla owners saw a higher percentage of respondents than last year say they "love" their Teslas.


    Customer Service Automation: Three Ways To Rethink Your Team's Roles  Forbes

    In 2018, I wrote about how I believe the contact center is having its “Model T Moment” and how automation in customer *service* is on the cusp of becoming the ...


    How Forsyth County wants to improve its customer service  Forsyth County News Online

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    CDK Gets Serious About Customer Service  Ward's Auto

    CDK Global, a major retail automotive technology company in the midst of an ambitious customer-*service* improvement initiative, is learning a thing or two from a ...


    Customer Service vs Customer Experience: What’s the Difference?  SmarterCX

    Delivering a winning CX starts with understanding the difference between customer *service* vs customer experience. Here's what you need to know.


    The Benefits of Creating a Customer Service Mantra at Your Business - Shep Hyken, NYT Best-Selling Author  Atlanta Small Business Network

    We're pleased to welcome back customer experience expert and New York Times Best-selling author, Shep Hyken. Creating a customer *service* mantra is an ...


    StellaService raises $11 million to bring real-time feedback to more customer service agents  VentureBeat

    StellaService, a customer *service* feedback platform, has raised $11 million in a round of funding from Zendesk and other big-name investors.


    NatGen Recognized for Sales and Customer Service  DSNews.com

    National General Lender Services was presented with two Stevie® Awards in the 13th Annual Stevie Awards for Sales and Customer *Service*. The Stevie ...


    Why Is Customer Service So Bad? Because It's Profitable.  HBR.org Daily

    It's a familiar scenario: A *service* provider fails to live up to your expectations and you feel some restitution may be in order. Yet, when you call customer *service* ...


    Getting customer service right  Feedstuffs

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    Sun Country admits cost-cutting is hurting customer service  Star Tribune

    Ray Nayyar flew on Sun Country Airlines back to Las Vegas after competing in the U.S. Open Racquetball tournament in Minneapolis, but three of his racquets ...


    Mayor McGill says Fort Smith's customer service must improve, plans to create committee  talkbusiness.net

    Mayor George McGill is disappointed in the state of customer *service* in the city of Fort Smith, and made clear his frustrations during the regular meeting of the ...


    Black Box Customer Service Earns Coveted Stevie Award  Broadcasting & Cable

    Black Box Corporation of Pennsylvania ("Black Box"), an industry-leading provider of signal management and distribution solutions, including high-performance ...


    Here are the Detroit car brands that top customer service satisfaction  Detroit Free Press

    Buick tops mass market brands for the best customer satisfaction with dealer *service*. Cadillac is third highest among luxury brands.


    AUDIT Your Customer Service  Inside INdiana Business

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    Customer service–it's just a text away at Lamps Plus  Chain Store Age

    Specialty lighting retailer Lamps Plus is giving customers shelter from any issues or concerns via direct SMS text message. Lamps Plus is now allowing ...


    Luxury Daily  Luxury Daily

    Luxury brands attract consumers with rare and excellent products, but maintain loyalty and grow their client base through customer *service*.


    Nos invests EUR 24 million in customer service  Telecompaper

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    Five Negotiation Strategies When Traditional Customer Service Fails  Forbes

    Giving your customer new ways of looking at the problem is the first step in solving it. When traditional customer *service* fails, how can leaders respond - before ...


    These Travel Companies Have The Best Customer Service  Forbes

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    7 Ways to Motivate Your Customer Service Team  Customer Think

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    Dr Reddy’s Lab launches B2B customer service portal  BusinessLine

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    Six Ways Unlikely Industries And B2B Companies Can Rock The Customer Service Experience  Forbes

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    Beyond the bot: why AI in customer service means more than just chatbots  TechRadar

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    CIOs' Top Trends Include Innovation At Scale, Driving Revenue, Customer Centricity  Forbes

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    Customer Service Training Essentials That Every Keynote Speech, Training Or Workshop Should Cover  Forbes

    Every customer *service* training session (or keynote speech or workshop or breakout session on the topic) needs to include both the why and the how: ...


    What makes a good customer service professional?  Training Journal

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    Don Turner is indispensable for his dedication to customer service  Richmond.com

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    To Deliver Great Customer Service, Focus On The Three Things That Really Matter  Forbes

    Use these principles as the foundational blocks of excellent customer *service*.


    SolarWinds Awarded Four Stevie Awards for Industry-Leading Customer Service and Support  Associated Press

    This *content* is a press release from our partner Globe Newswire. The AP newsroom and editorial departments were not involved in its creation.


    If you get into this Indianapolis Uber, you might be handed a microphone  Indianapolis Star

    Many Uber drivers provide additional customer *service* to passengers by offering them helpful items they didn't know they needed before catching a ride.


    Your company’s secret weapon is its post-sale data  VentureBeat

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    Amazon looking to hire 3000 remote customer service workers  KHQ Right Now

    Looking to make some extra cash in the comfort of your own home? Amazon might have an opportunity for you.


    What is happening to customer service these days? | Opinion  Clarksville Leaf Chronicle

    My orderly smooth functioning world, all of a sudden, seems to be collapsing and becoming chaotic. I wonder if others are noticing the same.


    Mr. Marketing: This is great customer service  The San Diego Union-Tribune

    Until this last weekend I never considered whether great customer *service* really improves your life. A brochure and a pastry changed all that.


    A Secret Of Success As A Keynote Speaker? Customer Service Beyond The Speech  Forbes

    If you want to increase your success as a keynote speaker, trainer, or workshop leader, then customer *service* improvement–the *service* and support you provide ...


    Godfrey insurance agent recognized for customer service  AdVantageNEWS.com

    Gerard Fischer, an American Family Insurance agency owner in Godfrey, has been recognized for providing an outstanding customer experience under the ...


    Zingle Wants Hotels to Get the Message on Customer Service  NBC 7 San Diego

    A long wait for coffee sparked the idea behind Ford Blakely's business messaging company, Zingle.


    This Grocery Store Has the Best Customer Service in America  Reader's Digest

    If you live in the southeast United States, you're in luck. A supermarket chain in your region has been ranked tops in customer *service* among grocery stores.


    Where Consumers See Opportunities for Customer Service Automation  MarTech Series

    The benefits of automating customer *service* experiences via conversational AI platforms are rapidly becoming apparent to enterprise business leaders.


    4 Ways a Small Business Can Step Up Customer Service  The Motley Fool

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    ​Why product managers need customer service training  TechRepublic

    Working a short-stint in customer *service* can reap long-term rewards for your business.


    Analysis: Best Buy's customer service makes it a destination for many  Chain Store Age

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    35 Customer Service Jobs In Alameda, Across East Bay  Alameda, CA Patch

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    3 Customer-Service Tips That Will Ensure Repeat Business (60-Second Video)  Entrepreneur

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    PSFK Releases Latest Survey of Best in Class Retail and Customer Service Practices in Automotive and Mobility  Benzinga

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    Entergy Mississippi announces new customer service leaders  Mississippi Business Journal

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    How A Luxury Brand Spends 10 Minutes A Day To Create Five-Star Service  Forbes

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    Voo launches customer self-service app  Telecompaper

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    Boat Maker Recognized for Customer Service  Sarasota

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    Where do humans fit in the future of customer service?  Augusta Free Press

    Growing customer expectations are forcing companies to rethink their current approach to customer *service*.


    For Whom the Freezer Alarm Tolls  Bloomberg

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    Spectrum rebate deadline: Act now to get free movie channels  syracuse.com

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