|Customer Service Information|
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!!
As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority. Remember the saying: "If you don't take care of your customer, somebody else will". I'm sure you have read or heard it somewhere before.....and how true it is.
Here are a few ways to improve customer service at your business:
There is a fine line between suggesting products/services and pushing them down a customer's throat. If you are too pushy, your customer will probably walk away and take their business elsewhere.
"And as ye would that men should do to you, do ye also to them likewise"
In conclusion: Customer service may be THE most important aspect of your business plan. I know of many people who are willing to pay a little more for a product or service in order receive excellent customer care. Price, advertising, and location are all vital to a business---- but whatever you do, don't overlook the all-important "Good Customer Service".
Customer service rep who took 2 phone calls, then quit can't get unemployment comp, Pa. court says - PennLive
Customer service rep who took 2 phone calls, then quit can't get unemployment comp, Pa. court says PennLive
A customer *service* rep who took two phone calls and then quit because she claimed the job was giving her anxiety attacks isn't eligible for unemployment ...
Full Time and Part Time Customer Service Representatives - Austin Daily Herald Austin Herald
Are you looking for a great career opportunity? Do you enjoy providing great customer *service*? Cooperative Response Center is the career for you! CRC in ...
Identifying New-Age Customer Service Skills That Can Drive the Growth of the Retail Sector | Infiniti Research - Business Wire
Identifying New-Age Customer Service Skills That Can Drive the Growth of the Retail Sector | Infiniti Research Business Wire
Infiniti Research has announced the completion of their latest article on the best customer *service* skills for improving business growth.
Why Specialized Agents Are the Future of Customer Service CMSWire
Many elements need to come together to provide an optimal customer *service* experience. The contact center is a place for optimization, engagement, *service*, ...
This Pet Supplies Company Just Wrote The Best Customer Service Email Ever Forbes
Every interaction with a customer is an experience opportunity. What a company does with it can be the difference between a loyal customer and lost business.
Sitel Group Named As Finalist In Two 2019 Stevie® Awards For Sales & Customer Service Categories - PRNewswire
Sitel Group Named As Finalist In Two 2019 Stevie® Awards For Sales & Customer Service Categories PRNewswire
MIAMI, Jan. 18, 2019 /PRNewswire/ -- Sitel Group, one of the largest customer experience management companies in the world, today announced it has been ...
Elim Park Health Care Center focus on customer service WTNH.com
Short-term rehabilitation can be an overwhelming experience for a patient and the family but Elim Park in Cheshire can help. Whether its short-term care, rehab ...
Sprint lets you chat with customer service reps through iMessage Engadget
Apple's Business Chat, which lets you chat with companies through iMessage, was announced in 2017, though adoption has been somewhat slow. From today ...
A Modern Approach To Customer Service For The Telecom Industry CIO Applications
Telecom industry is at the top of worst customer *service* experience list. According to a report by Verint, an analytics software company, 64 percent of telecom ...
Building Customer Service Virtual Agents in a Data-driven Way Computerworld
Today, deploying an AI-powered customer *service* virtual agent in the contact center is a visionary way to complement human agents (and reduce costs) by ...
Flight or fright? Here are the best and worst airlines when it comes to passenger complaints - The Business Journals
Flight or fright? Here are the best and worst airlines when it comes to passenger complaints The Business Journals
U.S. airlines took a beating in early 2018 amid several high-profile clashes with disgruntled passengers, and they appear to have responded accordingly.
Buckhannon Toyota recognized for excellence in customer service My Buckhannon
Demonstrating its commitment to exceeding customer expectations, Buckhannon Toyota has been certified in the J.D. Power 2018 Dealer of Excellence ...
Apple Business Chat expands to Sprint customer service, now used by 44 companies 9to5Mac
Apple Business Chat was first introduced in 2018 and allows users to directly communicate with businesses via iMessage. The beta *service* has expanded with ...
Post-Dispatch's customer service is nonexistent STLtoday.com
Regarding "Resolving complaints" (Jan. 14): I thought it was quite ironic that the Post-Dispatch would run the article on St. Louis' customer *service* when the ...
Customer service works both ways | Street Smarts News-Press Now
Jan. 17 is known nationally as “Get To Know Your Customers Day.” It's a day designed for businesses to reach out to their patrons and get to know them better.
Teleperformance Wins Five 2018 European Contact Centre and Customer Service Awards Business Wire
Regulatory News: Teleperformance (Paris:TEP), the global leader in outsourced omnichannel customer experience management, today announced it has been.
City Hall takes steps to improve customer service KTVI Fox 2 St. Louis
ST LOUIS - The city ofSt. Louis is working to improve its customer *service*. According to our partners at the Post Dispatch, the Citizen's *Service* Bureau fields ...
JcPenney Worker Gets $5K Reward For Customer Service Efforts Algonquin, IL Patch
JcPenney Worker Gets $5K Reward - Algonquin-Lake In The Hills, IL - The associated at the Algonquin JcPenney recently learned she won the reward package ...
A Global Consulting Firm's Hospitality, Customer Service Initiative At Scale: The Inside Scoop - Forbes
A Global Consulting Firm's Hospitality, Customer Service Initiative At Scale: The Inside Scoop Forbes
How a global consulting firm is undertaking a new initiative to infuse hospitality and customer *service* excellence into the experience of everyone it touches, ...
MARTA CEO unveils plans to improve customer service Atlanta Journal Constitution
CEO Jeffrey Parker says better *service* will lure more riders to MARTA *service*.
Jared Kushner pushes to modernize federal government Washington Examiner
Senior White House adviser Jared Kushner has helped bring home a lot of his father-in-law's agenda wins, from rewriting the Clinton-era North American Free ...
Verizon's new AI platform will help businesses improve customer service 24/7 TechRepublic
On Monday, Verizon announced its new artificial intelligence (AI)-based "Digital Customer Experience" offering for businesses to integrate in its existing ...
When Overzealous Customer Service Fails the Customer Business 2 Community
Photo by John T on Unsplash. My son recently walked out to his car and found the front end damaged from what was likely someone backing into him.
Revolut’s clumsy automated bank compliance results in frozen accounts and lack of customer service - ZDNet
Revolut’s clumsy automated bank compliance results in frozen accounts and lack of customer service ZDNet
The hand off of perceived account irregularities from Revolut's AI driven compliance systems and algorithms to their support and partners is when the account ...
2019 AI Outlook: Is Customer Service The New Marketing? Forbes
At a time when customer *service* has, in many ways, become the new marketing, AI can help make a real impact on business.
Nestle USA closing customer service center in Breinigsville Allentown Morning Call
Nestle USA is closing its customer *service* center in Breinigsville, a decision that affects 72 employees and comes as the company aims to boost efficiency in a ...
New Orleans Airport recognized for ‘exceptional customer service’ WGNO New Orleans
NEW ORLEANS - Today, workers at Louis Armstrong New Orleans International Airport (MSY) received an award for "exceptional customer *service*." The prized ...
Off the market since 1995? CustomerService.com is up for sale TheDomains.com
The owner of CustomerService.com joined Namepros and posted that the name is for sale for the first time since being registered in 1995. That seems to be in ...
How To Measure The Cost Benefit Of Social Media Customer Service Forbes
Measuring the ROI (Return on Investment) of social media has long been a challenge for marketers, but customer *service* should be easier to measure.
2,019 Ways (Well, Not Quite) To Improve Your Customer Service Experience In 2019 Forbes
There are undoubtedly more than 2,019 ways you could go about improving your customer *service* as we head into 2019. But the easiest way to botch a *fresh* ...
6 Reasons To Consider A Full-Service Voice of the Customer Program Customer Think
There is no questioning it; we are living in the age of the customer. Superior Customer Experience Management in 2019 is widely recognized as one of the most ...
Behind the scenes at DFW's customer service command center USA TODAY
Dallas-Fort Worth International Airport has an operations center to monitor the airfield. But it has been beefing up another behind-the-scenes center.
Zipwhip raises $51.5M for businesses to text customers from any kind of phone line TechCrunch
A surge of audio services using AI are giving voice a boost in customer *service*, but when it comes to communications in the age of mobile, messaging continues ...
PSEG Long Island Reminds Customers Facing Financial Difficulty to Call Customer Service - LongIsland.com
PSEG Long Island Reminds Customers Facing Financial Difficulty to Call Customer Service LongIsland.com
Assistance Available for Furloughed Federal Employees.
Kohl's closing stores and Dallas customer service center that employs 300 Dallas News
Kohl's plans to close its Dallas customer *service* center that employs 300 people, consolidating those jobs into similar operations in San Antonio and Milwaukee.
On CRM: Chatbot Maker Ada Raises $14M To Automate Your Customer Service Forbes
I often run across clients who have invested hundreds of thousands of dollars in complex CRM systems and are still not responding fast enough to customer ...
Five Reasons Why Chatbots are the Future of Customer Service Entrepreneur
The human ability to understand and recognize the *content* as well as context of communications for ideal reaction is at the heart of every human conversation.
How TUMI Transformed Its Customer Service To Be As Bulletproof As Its Luggage Forbes
How the iconic luggage brand TUMI transformed its customer *service* under the direction of Chief Digital Officer Charlie Cole, with the assistance of the ...
Best Customer Service (SME Customers) Energy Live News - Energy Made Easy
Sponsored by CNG Ltd. You can't be in business if you don't offer customer *service*. That's not just about being nice, it's about dealing with problems, fixing and ...
P4 launches Google Assistant for customer service Telecompaper
Polish mobile operator P4, trading under the brand Play, has integrated its customer *service* with Google Assistant via the Actions on Google platform. Clients ...
Whatever It Takes: Four Customer Service Goals To Keep Your Customers Happy Forbes
Put your money where your mouth is and live your promise to make customers happy.
Artificial Intelligence Could Soon Disrupt Customer Service Barron's
As artificial intelligence has been used to develop a “vast explosion of applications” that can change how business is done, there's been some disagreement ...
Letters: This CEO truly gets the idea of customer service The Boston Globe
The quote from 22-year-old Community Phone CEO James Graham was so wonderful I wish it had been printed in boldface italics.”
How Safelite Built A Customer Service Culture, Doubled Revenue By Consulting Customers Directly - Forbes
How Safelite Built A Customer Service Culture, Doubled Revenue By Consulting Customers Directly Forbes
For the past five years, Safelite Autoglass has pursued a strategy of striving to transform itself into a customer-centric company, an approach that has led to, or at ...
Turn5 opens new 15000-square-feet customer service hub in MontCo Technical.ly
Paoli-based Turn5, an ecommerce company selling after-market parts to modded car fans, just opened a new customer *service* hub in Pottstown. The new ...
Late Southwest Airlines and Nordstrom leaders never lost sight of customer service - The News Tribune
Late Southwest Airlines and Nordstrom leaders never lost sight of customer service The News Tribune
Customer *service* matters in business. Herb Kelleher at Southwest Airlines and Blake Nordstrom at Nordstrom understood that.
Good customer service means making every second count American Banker
The advent of self-*service* apps has reduced the frequency of customer-employee interactions at banks, but that just makes face-to-face time all the more ...
Fortnite Maker Gets 'F' In Customer Service From BBB Kotaku
Epic might be swimming in a pool of money thanks to the success of Fortnite and the debut of its exclusive-gobbling Steam competitor, but it's also—to hear the ...
We need better customer service in health care industry: your say The News-Press
Hire more receptionists, more health-care personnel and pay them more.
DNA results turn customer-service reps into therapists | CMO Strategy AdAge.com
In the business of consumer DNA testing, customer *service* is sometimes a lot more like emotional support.
Lori Wilcox, IRS customer service representative | Multimedia Standard-Examiner
Lori Wilcox, IRS customer *service* representative of Hooper, at a rally outside the James V.Hansen Federal Building in downtown Ogden on Thursday, Jan.
Verizon to Robocallers: Your Days are Numbered; Starting in March, Verizon's spam and robocalling features to be offered free to all Verizon Customers - Verizon Communications
Verizon to Robocallers: Your Days are Numbered; Starting in March, Verizon's spam and robocalling features to be offered free to all Verizon Customers Verizon Communications
Verizon continues its fight against robocallers; will offer free customer tools in March.
LUS customer service lobby in North Lafayette closing for remodeling KLFY
The office/lobby will be closed due to renovations, LUS officials announced.
Customer service creates the experience | Business Payson Roundup
In the competitive world of vacation resorts, Kohl's Ranch retains its competitive edge with customer *service*, with an emphasis on training, employee support ...
Shelby Harris, IRS customer service representative | Multimedia Standard-Examiner
"You kind of have to prioritize. We eat a lot of ramen noodles and macaroni and cheese. You do what you have to do because we don't know how long.
Manhattan Associates Elevates In-Store Customer Service with Expanded Customer Engagement Solution - Nasdaq
Manhattan Associates Elevates In-Store Customer Service with Expanded Customer Engagement Solution Nasdaq
NEW YORK, Jan. 13, 2019-- NRF Booth #3239-- Manhattan Associates Inc. today extended the capabilities of its Customer Engagement offering with new.
Surprise DNA results turn customer-service reps into counselors Press Herald
It was a one-line chat reply from an Ancestry- DNA customer-*service* rep that ripped Catherine St. Clair's life apart. St. Clair, 57, is her family's resident ...
Ally Expands Assistance Program to Customers Affected by Government Shutdown PRNewswire
DETROIT, Jan. 18, 2019 /PRNewswire/ -- Ally Financial is expanding its assistance program to provide aid and resources for customers affected by the partial ...
How Retailers Can Become 'Smart' in 2019 Forbes
Although online shopping may be convenient at times, it often falls short in creating a superior retail experience. “Smart” retailers operate and thrive in both the ...
Herb Kelleher on Leadership, Customer Service, and Life The Motley Fool
The Motley Fool remembers a visionary leader who reshaped the airline industry for the better.
Boya Quichocho Receives Customer Service Award newsdakota.com
JAMESTOWN, N.D. (NewsDakota.com) – Members of the Jamestown Area Chamber of Commerce Ambassador Committee and the Young Professionals of ...
Is Social Media The Brand New Customer Service Tool? Customer Think
“Please stay online. All our customer *service* representatives are busy at the moment. Your call is important to us.” How many times have you come across this ...
T-Mobile's focuses on customer service and price seem to be working Engadget
No, T-Mobile hasn't stopped bragging about how well it's doing. The magenta network offered a peek at what it called its "best quarter ever" for customer additi...
How to use chatbots as part of your marketing strategy ClickZ
It's 2019, and you're probably wondering if it's about time you use chatbots in your marketing strategy. Here's a ton of examples and tips for how to do it.
How Mattel's Head Of Customer Service Tames The Christmas Rush, Even Playing Elf As Needed Forbes
For Gary Cocchiarella, who oversees customer *service* and customer support at Mattel, December 26 is ten times busier than any other day. Insights from Mattel ...
First look: United unveils new uniforms for 70,000 frontline employees USA TODAY
United Airlines employees will get their first look Wednesday at new uniforms that will soon roll out to all 70,000 of the carrier's frontline workers. The new line ...
New owner of Eustis 1884 emphasizing customer service Daily Commercial
EUSTIS — The sky's the limit for the new owner of 1884 Restaurant and Bar, Paul Borowsky, who has been making some changes to the fine-dining ...
'Fortnite' Has A Customer Service Problem According To The BBB UPROXX
Epic, which makes 'Fortnite,' got an 'F' rating from the Better Business Bureau and even had trouble contacting the company themselves.
Nextech Named as Finalist in 2019 Stevie® Awards for Sales & Customer Service GlobeNewswire
13th annual awards will be presented on February 22 in Las Vegas.
Northlake Family EyeCare focuses on customer service The Cross Timbers Gazette
After a dozen years serving Denton County patients at her office in north Fort Worth, Dr. Anjonette Colvin is bringing quality eye care closer to home with a new ...
AI in the Workplace: We're Measuring the Wrong Things CMSWire
Measuring how employees view artificial intelligence tools should be the first metric for AI success, not an afterthought.
Look Out FedEx and UPS -- Is Amazon Going To Disrupt The Shipping Industry? Forbes
One industry that has been a beneficiary of Amazon's success has been the shipping industry. FedEx, UPS, and the USPS have earned billions of dollars as a ...
Customer Surveys Are No Substitute for Actually Talking to Customers HBR.org Daily
I'll never forget the questionnaire handed to me midway through a flight from Los Angeles to Sydney. It was massive. Page after page of detailed tick-the-box or ...
Comparing the Cost of Customer Service Software – Cloud vs On Premise SmarterCX
Many costs associated with customer *service* software aren't immediately apparent. These considerations can help you choose the best implementation.
Indy Reads offers new customer service certification program for Hoosiers WRTV Indianapolis
Indy Reads has announced that they're offering a new certification program that can help Hoosiers earn higher wages and move up in the workplace.
Opinion: MARTA’s working to be the agency metro Atlanta needs Atlanta Journal Constitution
Speaking at the annual State of MARTA recently, I challenged the business, political, and civic community to strive for an ambitious but achievable goal: securing ...
What’s Next in Retail Trends? A Look from CES 2019 SmarterCX
The way we shop has forever changed. Here's a preview of forthcoming CX retail trends we're excited about from this year's CES.
EV recharging as a customer service – Australia takes up the trend The Driven
With the advent of the EV age comes the potential for totally new, and disruptive, business models in all areas of the EV field. One of these is charging; for where ...
Melbourne customer service worker suspected of creating fake accounts, shopping for $4,000 in designer goods - Florida Today
Melbourne customer service worker suspected of creating fake accounts, shopping for $4,000 in designer goods Florida Today
A customer *service* worker who Melbourne police said created fake accounts on a company computer, was arrested on charges she bilked online fashion ...
New initiative honors veterinary customer service representatives VeterinaryPracticeNews.com
Veterinary client *service* representatives (CSRs) across the U.S. are being recognized for their role in the animal health industry.
IZEA Continues Expansion with Fortune 10 Customer Business Wire
IZEA Worldwide, Inc. (NASDAQ: IZEA), operator of IZEAx®, the premier online marketplace connecting brands and publishers with influential *content* crea.
Blizzard customer service concern as staff accept cash to exit Irish hub Eurogamer.net
Blizzard has moved to reassure its European players that its customer support will not be impacted by the exit of over 100 staff by the end of 2018. The company ...
2019 Customer Service Rep of the Year – Brenda Peralta Advertising Specialty Institute
Gal Gadot has got nothing on Brenda Peralta: Crystal D's (asi/47759) own wonder woman has racked up over 30 years of customer *service* experience while ...
App provider Remind threatens to eliminate a free texting service for K-12 education organizations (which will cost it nothing). - Verizon Communications
App provider Remind threatens to eliminate a free texting service for K-12 education organizations (which will cost it nothing). Verizon Communications
Verizon will not charge Remind fees as long as Remind doesn't begin charging K-12 schools, educators, parents and students using its free text message ...
What will 2019 hold? Here are 6 tips to position your business for success Miami Herald
How can middle-market businesses best prepare for 2019 in economic times so nebulous that even leading economists are at odds? Will we see continued ...
Customer service number experiencing interruptions. Here's how to reach us. Virginian-Pilot
The Virginian-Pilot's local customer *service* number is experiencing delays and interruptions in *service*. Readers can reach customer *service* representatives by ...
Eir and customer service Irish Times
AddThis Sharing Buttons. Share to Facebook Share to Twitter Share to Email App Share to LinkedIn Share to Pinterest Share to Reddit Share to WhatsApp.
Springfield woman wins $3 million Mega Millions prize, the largest to date nbc16.com
SALEM, Ore. – When Ann Mingus saw the billboard with the large jackpots for Powerball and Mega Millions, she did what many people do, started daydreaming ...
Balfour Beatty Communities' Navy Northeast Portfolio Recognized for Exceptional Customer Service in Resident Survey - Associated Press
Balfour Beatty Communities' Navy Northeast Portfolio Recognized for Exceptional Customer Service in Resident Survey Associated Press
MALVERN, Pa.--(BUSINESS WIRE)--Jan 9, 2019--Balfour Beatty Communities, a leading provider of property management, development and related real estate ...
Surprise DNA results are turning customer-service reps into therapists The Spokesman-Review
It was a one-line chat reply from an AncestryDNA customer-*service* rep that ripped Catherine St. Clair's life apart. St. Clair, 57, is her family's resident genealogist ...
Bad customer service: who are 2018's worst offenders? The Guardian
Complaints about rip-offs and rotten *service* continue apace. Here's our roundup.
The Seven Components Of Meaningful Customer Care In Software Development Forbes
"Customer" — one word that conveys the most important part of any business. Everything in the business world revolves around customers. We care about the ...
Social Customer Service Software market report explored in latest research - WhaTech WhaTech
Social Customer *Service* Software Market 2019 Size, Trend, Growth, Revenue and Demand Analysis by Top Key Companies: Zendesk, Salesforce, Freshworks, ...
Bus Éireann and customer service Irish Times
AddThis Sharing Buttons. Share to Facebook Share to Twitter Share to Email App Share to LinkedIn Share to Pinterest Share to Reddit Share to WhatsApp.
Emirates to shut four Australian offices Airline Ratings
Emirates is shutting its Melbourne ticketing office as well as its city offices in Perth, Brisbane and Adelaide as it restructures its customer *service* offering in ...
How to Turn Seasonal Shoppers into Year-round Customers Business 2 Community
As consumers seek out gifts for everyone on their holiday shopping lists, the last few months of each year consistently deliver increased traffic and sales for ...
Customer service and the Magic Kingdom Barberton Herald
Jeff Ramnytz. Barberton Schools Superintendent. I went to a customer *service* training in Medina that was sponsored by the Disney Corporation. As you know ...
Hershey’s is breaking the tips off of kisses on purpose, customer service says WQAD Moline
There's a little something missing from their Hershey Kisses this year: The points of the kisses are broken off.
Trai ticks off Tata Sky for lack of customer support on new regulations Livemint
New Delhi: The Telecom Regulatory Authority of India (Trai) has ticked off direct-to-home *service* operator Tata Sky for not implementing adequate customer ...
Government shutdown: Atlanta airport wait times longest in the country; TSA absences continue - AL.com
Government shutdown: Atlanta airport wait times longest in the country; TSA absences continue AL.com
Customer *Service* representative Magda Lambo, center, directs travelers as security lines at Hartsfield-Jackson International Airport in Atlanta stretch more than ...
Importance of Good Customer Support in Online Computer Peripherals Shops
Looking for hi-fi computer peripherals? Finding it tough to decide on the product you need to purchase? Not sure about the models that are available? Not sure about the configuration that would best suit your need? Worried that your budget might not fetch you your long dreamt hi-fi? Just relax!! There are many great world class online computer peripherals shopping centers. They offer you not only the best computer peripherals but also friendly online help in their world class online computer peripherals shopping sites.
Customer Service Tips for Mail Order Businesses
Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what! But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money.
Marketing as a Spiritual Practice
"Marketing as a spiritual practice." It sounds contradictory - how can sales and promotion possibly be considered spiritual? But the secret is, once you truly understand that marketing isn't all about struggle, jargon, tricks or gimmicks, spiritual practice is the very root of success.
You MUST Sweat the Small Stuff
It's The Little Things That Make or Break a Small BusinessIf you make a poor impression in small things, why should customers trust you with larger ones like buying your product regularly or giving you a big order? In the last two days, I've seen this simple fact proved three times.I ordered software from Company A.
How to Keep Customers
Who was it that said - "The customer is always right"? Well for those of you who can't get through the day without knowing, it was H Gordon Selfridge, the founder of Selfridges's department store in London.The question I want answered is; did he ever work with customers on day-to-day basis and if so, was he some kind of saint?Let's face it; customers can be a real pain in the neck.
Difficult Customers - Theres No Such Thing
A couple of years ago I had a call from a Customer Service Manager working in the paper industry. He wanted me to run a seminar for his team, on "How to Deal with Difficult Customers".
Is Your Food Establishment Clean?
Is your restaurant, bar or hotel clean? I mean really clean. I don't mean "do you stick to all the rules and regulations?".
Courting Customers - From First Date to Marriage
Landing a new client is like courting a potential spouse. The first date is usually a make or break situation and if the door is still open, the work has just begun.
Should I Have My Company Mystery Shopped?
I wish I had a nickel for every time someone said to me, "Oh, you do Mystery Shopping; I always wanted to do that!" I think most people do find the thought of posing as a customer and reporting back on how they were treated, rather intriguing. But there is a lot more to it that skulking around in a trench coat and spy glass!I believe most companies have taken the plunge and decided that it really is important to conduct frequent "mystery or secret shops" of their businesses.
Dealing with Difficult People
1. Don't get Hooked !!!When people behave towards you in a manner that makes you feel angry, frustrated or annoyed - this is known as a Hook.
Write a Business Thank-You Note
Have you seen that thing on TV where the gal tells the nerd she wonders why he never asked her to marry him and he stumbles and says "Thank You" and she turns to butter?The point of the message is that "Thank You" goes a long way to making people feel better.Personally and in business, develop the "Thank You" habit.
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!! As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority.
The Great American Customer Service Unawareness Campaign
Q: I'm so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer's, so I'm the one who's always right.
How To Build a Profitable Business
It's never too soon to start saying thanks to your clients, vendors and referral sources for what they contribute to your business. Everyone loves to be appreciated and acknowledged, so start now and do something every month.
How to Walk the Floor and Talk to Customers
This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in their supervision.
The 7 Principles of Business Integrity
If you have integrity, nothing else matters. If you don't have integrity, nothing else matters.
Five Ways To Wow Your Client
Running a business is about providing goods and services to human beings. Their experience with you can make the difference between a good day, a terrible day, a nothing-special day, and a "WOW" day for them! Wouldn't you like to be the reason a client's day changes from boring to "WOW?"The benefits of this approach are good for everyone involved.
Foolproof Customer Service Strategies (That Only A Fool Would Try!)
Ever notice how customer service varies from store to store? You walk into some stores, and before you can say "Buzz off!" a salesperson asks "May I help you?""No thanks.""May I help you?" asks another.
Clients - What They Want from You
A growing number of individuals are finding themselves called to help others and go on to fulfil this call by training to become a practitioner in one of the healing arts.The range of conventional, traditional, holistic, complementary and alternative therapies is extensive with new thoughts on old themes being introduced almost daily.
Create a Positive, Upbeat, Can-Do Workforce and Dazzle the Customer with Your Caring!
Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? No contest. Customers always want the best experience possible; they want it to be easy and pleasant to do business with your company.
|home | site map|