Customer Service Information

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!!

As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority. Remember the saying: "If you don't take care of your customer, somebody else will". I'm sure you have read or heard it somewhere before.....and how true it is.

Here are a few ways to improve customer service at your business:

  • SMILE - Sounds too simple, right? As a customer, would you prefer to be serviced by a smiling face, or a scowl that would befit a guard dog?

  • LISTEN - Always be slow to speak and quick to listen. Let customers express themselves without you trying to do it for them. Nobody likes being interrupted.

  • DON'T BE TOO PUSHY - Yeah, I know - the bottom line is sales, right?
    There is a fine line between suggesting products/services and pushing them down a customer's throat. If you are too pushy, your customer will probably walk away and take their business elsewhere.

  • PHONE ETTIQUETTE - Whether you are answering or initiating a call, always remember who the customer is. Be polite. Try "Yes sir/ma'am" instead of "yeah" and "nope". If you don't have an answer for your customer - offer to do some research to find what they are inquiring about.

  • THANK YOU - ALWAYS thank your customers. Even if you could not help them or they decided not to purchase from you. Leave them with a positive impression of your business before they leave.

  • TRAINING - Train your employees. Don't let an untrained employee ruin your track record of excellent customer service. Train your employees on-the-job for as long as necessary to teach them good customer service.

  • "And as ye would that men should do to you, do ye also to them likewise"
    Luke 6:31

    In conclusion: Customer service may be THE most important aspect of your business plan. I know of many people who are willing to pay a little more for a product or service in order receive excellent customer care. Price, advertising, and location are all vital to a business---- but whatever you do, don't overlook the all-important "Good Customer Service".

    Craig Binkley - husband, father and
    home business owner assisting in the
    restoration of the "traditional" family
    through home business ownership.

    Customer Service For Beginners: 10 Best Practices Employees Need Training On When New  Forbes

    When you're tasked with training your newest employees in customer *service*, what are the fundamental customer *service* best practices you need to convey?

    About One-third of Smart Speaker Owners Want to Contact Customer Service Departments by Voice

    Many businesses are thinking about how to best employ voice assistants now that over 66 million U.S. consumers own smart..

    "No Problem:" The Vuvuzela Of Customer Service  Forbes

    “No problem at all.” That's exactly what the young man on the phone at the bank said to me after I thanked him for not being able to answer my question.

    Ask Terrah 2 — The Core of Customer Service  The Good Men Project

    What is the central aspect and purpose of retail?

    Holdmeier Recognized For Customer Service | Business  The Missourian

    Tom Holdmeier, an American Family Insurance agency owner in Washington, has been recognized for providing an outstanding customer experience under the ...

    Three Offbeat Customer Service Training Best Practices, Including 'Don't Yuck A Customer's Yum'  Forbes

    Customer *service* training in best practices doesn't have to be dull to be effective. Rather, the more colorfully you frame *service* principles and best practices in ...

    ASTRA Offers Customer Service Workshop at Marketplace & Academy  The Toy Book

    Posted by James Zahn | Mar 18, 2019 | Around the Industry, Industry Events, News, Retail | 0. ASTRA Offers Customer *Service* Workshop at Marketplace & ...

    Sussex County employees land recognition for customer service  Delaware State News

    GEORGETOWN — Two Sussex County employees who were among several dozen nominated for exceptional customer *service* over the first quarter of 2019 ...

    Leverage AI To Remove Friction From The Customer Service Experience  Forbes

    Customer *service* could pose the biggest threat to companies in today's consumer-centric culture. Here's how innovators can use AI to step in and help.

    Tesla's biggest problem is its customer service, according to a new Bernstein survey  CNBC

    The annual survey of Tesla owners saw a higher percentage of respondents than last year say they "love" their Teslas.

    Customer Service Automation: Three Ways To Rethink Your Team's Roles  Forbes

    In 2018, I wrote about how I believe the contact center is having its “Model T Moment” and how automation in customer *service* is on the cusp of becoming the ...

    How Forsyth County wants to improve its customer service  Forsyth County News Online

    Recently, water *service* went out for residents in a north Forsyth neighborhood due to county work on the waterline. That community's attempts to get answers ...

    CDK Gets Serious About Customer Service  Ward's Auto

    CDK Global, a major retail automotive technology company in the midst of an ambitious customer-*service* improvement initiative, is learning a thing or two from a ...

    Customer Service vs Customer Experience: What’s the Difference?  SmarterCX

    Delivering a winning CX starts with understanding the difference between customer *service* vs customer experience. Here's what you need to know.

    The Benefits of Creating a Customer Service Mantra at Your Business - Shep Hyken, NYT Best-Selling Author  Atlanta Small Business Network

    We're pleased to welcome back customer experience expert and New York Times Best-selling author, Shep Hyken. Creating a customer *service* mantra is an ...

    StellaService raises $11 million to bring real-time feedback to more customer service agents  VentureBeat

    StellaService, a customer *service* feedback platform, has raised $11 million in a round of funding from Zendesk and other big-name investors.

    NatGen Recognized for Sales and Customer Service

    National General Lender Services was presented with two Stevie® Awards in the 13th Annual Stevie Awards for Sales and Customer *Service*. The Stevie ...

    Why Is Customer Service So Bad? Because It's Profitable. Daily

    It's a familiar scenario: A *service* provider fails to live up to your expectations and you feel some restitution may be in order. Yet, when you call customer *service* ...

    Getting customer service right  Feedstuffs

    While the rules are the rules, customers want to feel someone is listening who takes time to understand their situation.

    Sun Country admits cost-cutting is hurting customer service  Star Tribune

    Ray Nayyar flew on Sun Country Airlines back to Las Vegas after competing in the U.S. Open Racquetball tournament in Minneapolis, but three of his racquets ...

    Mayor McGill says Fort Smith's customer service must improve, plans to create committee

    Mayor George McGill is disappointed in the state of customer *service* in the city of Fort Smith, and made clear his frustrations during the regular meeting of the ...

    Black Box Customer Service Earns Coveted Stevie Award  Broadcasting & Cable

    Black Box Corporation of Pennsylvania ("Black Box"), an industry-leading provider of signal management and distribution solutions, including high-performance ...

    Here are the Detroit car brands that top customer service satisfaction  Detroit Free Press

    Buick tops mass market brands for the best customer satisfaction with dealer *service*. Cadillac is third highest among luxury brands.

    AUDIT Your Customer Service  Inside INdiana Business

    Imagine waiting in line for *service* for 12 minutes and then just as you reach the window the employee leaves for lunch without explanation. Surprisingly, events ...

    Customer service–it's just a text away at Lamps Plus  Chain Store Age

    Specialty lighting retailer Lamps Plus is giving customers shelter from any issues or concerns via direct SMS text message. Lamps Plus is now allowing ...

    Luxury Daily  Luxury Daily

    Luxury brands attract consumers with rare and excellent products, but maintain loyalty and grow their client base through customer *service*.

    Nos invests EUR 24 million in customer service  Telecompaper

    Portuguese operator Nos said it has invested more than EUR 24 million in the last three years in order to improve the customer experience. This was achieved ...

    Five Negotiation Strategies When Traditional Customer Service Fails  Forbes

    Giving your customer new ways of looking at the problem is the first step in solving it. When traditional customer *service* fails, how can leaders respond - before ...

    These Travel Companies Have The Best Customer Service  Forbes

    If you want a great customer *service* experience the next time you travel, look for brands with established *service* reputations. That's the conclusion of a new ...

    7 Ways to Motivate Your Customer Service Team  Customer Think

    Do you want to motivate your customer *service* team but you don't know how? Do you wonder why you have to motivate them? It's dependent on your customer's ...

    Dr Reddy’s Lab launches B2B customer service portal  BusinessLine

    Pharma major Dr Reddy's Laboratories Ltd has launched its B2B customer *service* portal to increase the operational efficiency .The portal, `XCEED,' is focused ...

    Six Ways Unlikely Industries And B2B Companies Can Rock The Customer Service Experience  Forbes

    Companies in unglamorous, yet essential, industries and niches (septic system maintenance, mortuary supplies, car wash operations, trade association ...

    Lamps Plus taps SMS texting for customer service  Mobile Marketer

    Specialty lighting retailer Lamps Plus now lets customers seek help from store employees by sending text messages to any of its 37 locations. The manager or ...

    Helpshift Performance Index: What Customer Service High Performers Do Differently  MarTech Series

    Digital Customer *Service* Company Announces Benchmarking Report Alongside Automation Bots Product Launch. New proprietary internal data has been ...

    Beyond the bot: why AI in customer service means more than just chatbots  TechRadar

    Zendesk's Jason Maynard explains how AI is being used in a variety of ways in customer *service*.

    How Automation Can Empower Your Customer Service Teams  Customer Think

    Think automation will rob your business of the personal touch? Think again. Your customer *service* team relies on delivering personalized services to clients ...

    Is Burnout Destroying Your Customer Service Strategy?  Customer Think

    Companies are facing a customer *service* crisis. In any given year, poor customer *service* costs them $75 billion, as many customers switch brands. Customer ...

    CIOs' Top Trends Include Innovation At Scale, Driving Revenue, Customer Centricity  Forbes

    I hosted a gathering of a dozen leading CIOs in New York, and we discussed trends. Five rose to the top: driving innovation at scale, adapting to a multi-cloud ...

    Customer Service Training Essentials That Every Keynote Speech, Training Or Workshop Should Cover  Forbes

    Every customer *service* training session (or keynote speech or workshop or breakout session on the topic) needs to include both the why and the how: ...

    What makes a good customer service professional?  Training Journal

    Innovations and disruptions are commonplace where the digital revolution has become the biggest game changer across industries, including *service* sectors ...

    Don Turner is indispensable for his dedication to customer service

    The Richmond Group's most recent Indispensable Award goes to Virginia's IT Regional Manager Don Turner for his around-the-clock efforts to rescue our ...

    Will Sprint's New AI-Based Customer Service Tool Be the Right Answer for Businesses?  Motley Fool

    Automating customer *service* has been a goal for businesses for decades. It makes good financial sense -- every employee is a recurring expense on the books, ...

    Create® Wins Bronze Stevie® Award for Innovation in Customer Service in the 2019 American Business Awards  GlobeNewswire

    NEW YORK, March 13, 2019 (GLOBE NEWSWIRE) -- Create®, a breakthrough health plan venture from Brighton Health Plan Solutions, today announced it has ...

    Keep the Customer Satisfied: 4 Tried and True Service Guidelines  Inc.

    When was the last time you felt pleased with a customer *service* experience? As Warren Buffet once said, we can't just "satisfy" the customer; we have to learn to ...

    The best advice ever received about luxury customer service

    As a luxury real estate agent, you play many parts over the course of a day. From the moment you enter this industry, you are negotiating the fluctuating world of ...

    To Deliver Great Customer Service, Focus On The Three Things That Really Matter  Forbes

    Use these principles as the foundational blocks of excellent customer *service*.

    SolarWinds Awarded Four Stevie Awards for Industry-Leading Customer Service and Support  Associated Press

    This *content* is a press release from our partner Globe Newswire. The AP newsroom and editorial departments were not involved in its creation.

    If you get into this Indianapolis Uber, you might be handed a microphone  Indianapolis Star

    Many Uber drivers provide additional customer *service* to passengers by offering them helpful items they didn't know they needed before catching a ride.

    Your company’s secret weapon is its post-sale data  VentureBeat

    Post-sales data can help you identify new conversion opportunities, spot and resolve inefficiencies, and brainstorm ideas for campaigns or promotions.

    Amazon looking to hire 3000 remote customer service workers  KHQ Right Now

    Looking to make some extra cash in the comfort of your own home? Amazon might have an opportunity for you.

    What is happening to customer service these days? | Opinion  Clarksville Leaf Chronicle

    My orderly smooth functioning world, all of a sudden, seems to be collapsing and becoming chaotic. I wonder if others are noticing the same.

    Mr. Marketing: This is great customer service  The San Diego Union-Tribune

    Until this last weekend I never considered whether great customer *service* really improves your life. A brochure and a pastry changed all that.

    A Secret Of Success As A Keynote Speaker? Customer Service Beyond The Speech  Forbes

    If you want to increase your success as a keynote speaker, trainer, or workshop leader, then customer *service* improvement–the *service* and support you provide ...

    Godfrey insurance agent recognized for customer service

    Gerard Fischer, an American Family Insurance agency owner in Godfrey, has been recognized for providing an outstanding customer experience under the ...

    Zingle Wants Hotels to Get the Message on Customer Service  NBC 7 San Diego

    A long wait for coffee sparked the idea behind Ford Blakely's business messaging company, Zingle.

    This Grocery Store Has the Best Customer Service in America  Reader's Digest

    If you live in the southeast United States, you're in luck. A supermarket chain in your region has been ranked tops in customer *service* among grocery stores.

    Where Consumers See Opportunities for Customer Service Automation  MarTech Series

    The benefits of automating customer *service* experiences via conversational AI platforms are rapidly becoming apparent to enterprise business leaders.

    4 Ways a Small Business Can Step Up Customer Service  The Motley Fool

    As a small business owner or manager, you're likely painfully aware of your weaknesses compared to your larger rivals. You may have to charge more for some ...

    ​Why product managers need customer service training  TechRepublic

    Working a short-stint in customer *service* can reap long-term rewards for your business.

    Analysis: Best Buy's customer service makes it a destination for many  Chain Store Age

    On the surface, Best Buy's overall sales figures look disappointing – with both enterprise wide and domestic revenue tumbling over last year. However, all of this ...

    35 Customer Service Jobs In Alameda, Across East Bay  Alameda, CA Patch

    East Bay Employment Opportunities - Alameda, CA - Home Depot; El Monte RV; Peet's are all hiring. Even more jobs at the Patch jobs ...

    John Lewis's customer service is really bugging us  The Guardian

    I know you have discussed whether John Lewis's customer *service* has got worse, so I thought you would be interested in my experience after it sold us an oak ...

    3 Lessons From a Customer Service Failure  Entrepreneur

    One of my best friends recently led an industry event. I couldn't be there to support him in person, so I thought I'd find a way to have a surprise waiting for him in ...

    Top Private Companies: Auto dealerships focus on customer service in tight market  New Orleans CityBusiness

    The New Orleans area's top two car dealerships showed gains year over year despite a competitive market.

    3 Customer-Service Tips That Will Ensure Repeat Business (60-Second Video)  Entrepreneur

    You never have a second chance to make a first impression. Be sure the very first training every new employee receives is in customer *service*. Anything less ...

    How Better Service Can Reverse the Trend of Declining Customer Satisfaction  Customer Think

    Companies strive to deliver more efficient customer *service*, and every year their efforts bring better results. The 2019 Customer *Service* Report, based on ...

    Contact 2: St. Louis woman scammed out of tax return by phony customer service rep  KPLR 11 St. Louis

    ST. LOUIS – Jalessa Gray says a large portion of her more $9000 tax refund was stolen by a scammer. It'd be a big blow to anyone but Jalessa really needs the ...

    PSFK Releases Latest Survey of Best in Class Retail and Customer Service Practices in Automotive and Mobility  Benzinga

    NEW YORK, March 15, 2019 /PRNewswire-PRWeb/ -- Announcing the launch of the Automotive CX Debrief from business intelligence *service* PSFK.

    Top Car Brands for Customer Service in 2019 According to J.D. Power  The Car Guide

    J.D. Power yesterday released its 2019 Customer *Service* Index Study, which is based on the responses received last fall from more than 57,000 owners and ...

    Nationwide Customer Service Skills Training & Certification with a View to Recruitment holds April – May 2  BellaNaija

    The 1st edition for 2019 of Customer *Service* Skills training and certification of customer *service* persons and professionals comes up between April and May ...

    Entergy Mississippi announces new customer service leaders  Mississippi Business Journal

    Several experienced Entergy Mississippi employees will fill roles with the company: Jeanine Brooks, senior manager of distribution operations, southern region.

    Detroit Metro Airport ranked among best airports in North America for customer service  WXYZ Detroit

    DETROIT (WXYZ) — Detroit Metro Airport has been named one of the best airports in North America for customer *service* by the Airports Council International.

    Burgess earns top honor for customer service  Columbus Telegram

    Madison, Wis. – Chase Burgess, an American Family Insurance agency owner in Columbus, has been recognized for providing an outstanding customer ...

    Glia raises $20 million to unify voice, video, and chatbots  VentureBeat

    Multimodality is fast becoming the norm in the $350 billion customer *service* industry. According to research published last year by Vonage company ...

    Kmart plus size shopper furious after receiving a blunt email response from customer service  Daily Mail

    An Australian plus-size shopper has been left furious after being told by a Kmart employee that it wasn't their job to 'make you feel good about yourself' after ...

    Verizon text outage: Service appears to be fully restored

    *Service* for Verizon customers on the East Coast appeared to be fully restored by Tuesday morning, after an earlier texting outage blocked messages from going ...

    How A Luxury Brand Spends 10 Minutes A Day To Create Five-Star Service  Forbes

    Award-winning *service* doesn't just happen. It starts with great stories shared each and every day. The Ritz-Carlton Hotel Company, the only hotel brand to win ...

    Kevin L. Snyder earns top honor for customer service  The Rushville Republican

    MADISON, WIS. – Kevin L. Snyder, an American Family Insurance agency owner in Rushville, has been recognized for providing an outstanding customer ...

    How to Use Social Media as an Effective Customer Service Tool  The Content Standard by Skyword

    More and more brands are using social media as a customer *service* tool—and with good reason. Here's how to best utilize this outlet in social strategies.

    Customer service survey now online for Waynesville Parks and Recreation Department  The Mountaineer

    The Waynesville Parks and Recreation Department is seeking opinions for the programs offered to the general public. The survey is online and only takes a few ...

    Lighting New York Receives America's Best Customer Service 2019 Award  PRNewswire

    SELINSGROVE, Pa., March 13, 2019 /PRNewswire/ -- Lighting New York (LNY) announced today it's been named to Newsweek's inaugural 2019 list of ...

    What is it like working as a customer service executive in tech?

    We caught up with Workhuman customer *service* executive Yohana Munoz to find out exactly what her role entails.

    DFW Airport and Dallas Love Field win accolades for customer service  Dallas News

    DFW Airport and Dallas Love Field Airport were both named Best Airport in North America for customer *service* quality Wednesday by the Airports...

    Focus on customer service fuels TestOil's growth  Crain's Cleveland Business

    The customer-facing name for holding company Insight Services Inc. recently expanded, adding about 5400 square feet of space to its 10000-square-foot ...

    FLN Bank taps new chief administrative officer for customer service  Chron

    With barely 34 days under his belt at his new post, Mark Hymer is getting an education. The life-long banker is being schooled by his own new employees in the ...

    Voo launches customer self-service app  Telecompaper

    Belgian operator Voo has launched its own customer *service* smartphone app. The My Voo app allows customers to check their consumption, both for mobile ...

    Boat Maker Recognized for Customer Service  Sarasota

    The Manatee County-based boat manufacturer Chris-Craft was recently given the 2018 Marine Industry Customer Satisfaction Index Award for excellence in ...

    Where do humans fit in the future of customer service?  Augusta Free Press

    Growing customer expectations are forcing companies to rethink their current approach to customer *service*.

    For Whom the Freezer Alarm Tolls  Bloomberg

    It tolls for customer *service*. Can't anyone make it easier to stop that infernal racket?

    Spectrum rebate deadline: Act now to get free movie channels

    Spectrum operates a customer *service* center in this building on Erie Boulevard East in Syracuse. (Rick Moriarty, By Rick Moriarty ...

    Follow the Fitness Leaders: Execs Share Their Favorite Customer Service Secrets  Club Industry

    Find out which customer *service* tactics have helped six fitness leaders build happy member bases within their businesses.

    6 Customer Service Skills Every Employee Needs  Customer Think

    Customer *service* teams may perform different functions for every company, in terms of their day to day activities. Some customer *service* teams primarily work on ...

    Best waiter, bartender pour customer service at Salty's at Redondo  Federal Way Mirror

    Tawna Gogolin voted best bartender; Erin Keeley named best waiter.

    Penn Cycle, after 61 years in business, sells operations to Freewheel Bike  Star Tribune

    After 61 years in business, Penn Cycle will shut its doors Monday night and reopen Friday under new ownership by Freewheel Bike. The first of six locations ...

    Birmingham schools learn how to give Ritz-Carlton customer service

    Ritz-Carlton Leadership Group speaker Valori Borland leads customer *service* training for Birmingham City Schools employees on Feb. 15, 2019, in Birmingham ...

    Podcast: Revenge of the Customer Service Rep  Kellogg Insight

    We'll send you one email a week with *content* you actually want to read, curated by the Insight team. Loading. Waiters get mistreated. Call center operators get ...

    Customer Service Representative job with Rosen Publishing | 392757

    Customer *Service* Representative in New York , Experienced (Non-Manager), Publishing / Books, Sales & Business Development with Rosen Publishing.

    Elements Massage® Ranked No. 1 in Newsweek's “2019 America's Best Customer Service” List

    Elements Massage® was recognized by Newsweek as No. 1 in its 2019 America's Best Customer *Service* list in the 'Spa, Wellness and Beauty' category.

    Amazon to hire Vermonters for virtual customer service program  Vermont Biz

    Online-retailer Amazon has announced plans to begin hiring several dozen Vermonters later this year for new part-time positions in Virtual Customer *Service*, ...

    Emphasizing Customer Service, Best Buy Fights Back Against Amazon 02/28/2019  MediaPost Communications

    Best Buy startled industry observers with strong results for the fourth quarter of its fiscal year, with sales and profit gains that topped expectations.

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