Customer Service Information


Customer Service Information

Carpet Cleaning in Surrey


Like any business, carpet and upholstery cleaning requires excellent customer service and great value for money. There are a number of ways in which one can obtain these.

Whats Love Got To Do With It?


Customer Loyalty, we all want it. Don't we?Some people say it's dead - they say that customers are fickle, that they don't want loyalty, that they just want the lowest price and the fastest way to get it.

Dont Work with Jerks: How to Recognize a Difficult Client Early


Five minutes into the call I knew this client was going to make my life miserable. The problem was, I already said "Yes.

Finding Out Why a Potential Customer is Calling On You


Our challenge as the business owner/sales person answering the telephone, is to build rapport with the caller, quickly and easily.In most cases, the caller has been told something about you and your product or service.

Putting The Serve Back Into Customer Service


Good service is easy to spot and hard-to-find. Mediocre service occasionally stands out but only because it's the cream-of-the-crap.

How to Transform Your Voicemail into an Effective Medium of Communication


"Hi this is Randy. Leave me a message after the beep and I'll get back to you as soon as possible.

Sending Mixed Signals Can Send Your Clients Away


I call it the "wave and roll."You walk up to an intersection.

Customer Service - A Sweet Essence


First let us specifically define customer service. It is the performance of a duty or responsibility due to a customer as a result of selling them a product or service.

The Number 1 Rule for Businesses - Be Professional


Have you ever walked into a store and things looked sloppy? Stores should have nice neat displays, right? Normally, yes, but sometimes they get a bit messy on busy days and we all understand how that can happen.But what if you were to walk into a store as soon as it opened in the morning and the place looked liked it had been ransacked? What would you think?You'd probably think it wasn't very professional-looking.

Caring for Your Customers


You probably think I am going to say something like, "The customer is always right." Right?? Wrong.

Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls


It should be a straightforward business scenario: making sure that the delivery documentation from the supplier or haulier matches up with the documentation at the target destination.However life is rarely straightforward, and if problems do arise, order completion times and cash flow will inevitably suffer as a result.

Are You Satisfying Your Customers?


The latest report from the American Customer Satisfaction Index (Michigan School of Business) reports the following:Customer dissatisfaction with the quality goods and services offered in the marketplace is more than a nuisance. The US economy is heavily dependent on increases in consumer spending.

Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms


Corporations in every sector are spending more than ever before in an attempt to improve their customer service levels. Every year they pour hundreds of millions of dollars into new systems and training programs that promise them the ability to win customer loyalty.

From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service


Whether in a restaurant, a retail establishment, or the local post office, we have all experienced a decline in customer service. Rarely do smiling, happy employees interact with us anymore.

Wholesale Buyers Versus Retail Customers


Are wholesale buyers and retail customers really different? Frankly, there are two answers to this question: yes and no. Yes, because they are different from the buyers and those selling to buyers' point of view and no, because the principles that apply are the same for both types of buying.

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Forbes

For National Customer Service Week 2018: Essentials Of Customer Service Excellence
Forbes
Today I'm sharing eleven essentials of customer service in honor of 2018's National Customer Service Week (NCSW), which is sponsored by the International Customer Service Association (ICSA). These points have proved vital on most every customer ...



Forbes

Why Great Customer Service Is Key To A Positive Brand Reputation
Forbes
Great customer service experiences are few and far between, so when you have a good one, it makes a serious impression. Today, most companies don't let their customers connect, hear a live voice -- a positive one, at that -- and build loyalty to the brand.



Fortune

eBay Invites Some Customer Service Employees to Work From Home
Fortune
eBay is offering new opportunities for full-time employees to work from home via the eBay@Home program, the online commerce company announced Thursday. The program is anticipated to create nearly 300 remote, full-time customer service jobs by the ...

and more »


T-Mobile gets rid of robot system for customer service calls
MyAJC
SEATTLE — T-Mobile is getting rid of that robotic voice on its customer service lines, the company announced recently. The telecom said it would connect users straight to a team of customer representatives, unique to their own city, when they call ...

and more »


Forbes

Ten Ways To Celebrate National Customer Service Week
Forbes
National Customer Service Week is celebrated during the first full week of October, and this year it falls on October 2-5. I traditionally write a short article about the holiday, and this year is no exception. Looking for some new ideas, I interviewed ...



Forbes

The Undeniable Need For Superior Customer Service Each Time, Every Time
Forbes
Fast-forward to my life today and writing about the world of marketing and engaging with CMOs and others in the C-suite on a nearly daily basis, I want to take this opportunity to not to so gently remind everyone: When it comes to customer service, a.k ...



TechCrunch

Microsoft launches new AI applications for customer service and sales
TechCrunch
Similarly, the Customer Service app focuses on using natural language understanding to understand and predict customer service problems and leverage virtual agents to lower costs. Taylor used this part of the announcement to throw some shade at ...
Microsoft ups Salesforce battle with A.I. features for DynamicsCNBC
Microsoft adds two more Dynamics 365 AI apps to its roadmap | ZDNetZDNet
YouTube HTML5 Video PlayerYouTube
The Official Microsoft Blog - Microsoft -YouTube
all 107 news articles »


USA TODAY

Text a retailer's customer service department and you could get back money and time
USA TODAY
You've heard of calling, emailing and even live chatting customer support. But what about text messaging a store's customer service department? For some retailers, you can. Instead of calling, being transferred and potentially getting placed on hold ...



Forbes

Employees Are Customers Too: The Secret Of Internal Customer Service Training And Culture Change
Forbes
Let me share a secret. (It's a sort of non-secret secret.) The single most important internal customer service training “technique” isn't a technique, a best practice, a trick at all. It's something different, something more profound: It's a point of ...



TechCrunch

Ultimate.ai nabs $1.3M for a customer service AI focused on non-English markets
TechCrunch
For customer service, Ultimate.ai's thesis is it's not humans or AI but humans and AI. The Helsinki- and Berlin-based startup has built an AI-powered suggestion engine that, once trained on clients' data-sets, is able to provide real-time help to ...


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