Customer Service Information


Customer Service Information

Carpet Cleaning in Surrey


Like any business, carpet and upholstery cleaning requires excellent customer service and great value for money. There are a number of ways in which one can obtain these.

Whats Love Got To Do With It?


Customer Loyalty, we all want it. Don't we?Some people say it's dead - they say that customers are fickle, that they don't want loyalty, that they just want the lowest price and the fastest way to get it.

Dont Work with Jerks: How to Recognize a Difficult Client Early


Five minutes into the call I knew this client was going to make my life miserable. The problem was, I already said "Yes.

Finding Out Why a Potential Customer is Calling On You


Our challenge as the business owner/sales person answering the telephone, is to build rapport with the caller, quickly and easily.In most cases, the caller has been told something about you and your product or service.

Putting The Serve Back Into Customer Service


Good service is easy to spot and hard-to-find. Mediocre service occasionally stands out but only because it's the cream-of-the-crap.

How to Transform Your Voicemail into an Effective Medium of Communication


"Hi this is Randy. Leave me a message after the beep and I'll get back to you as soon as possible.

Sending Mixed Signals Can Send Your Clients Away


I call it the "wave and roll."You walk up to an intersection.

Customer Service - A Sweet Essence


First let us specifically define customer service. It is the performance of a duty or responsibility due to a customer as a result of selling them a product or service.

The Number 1 Rule for Businesses - Be Professional


Have you ever walked into a store and things looked sloppy? Stores should have nice neat displays, right? Normally, yes, but sometimes they get a bit messy on busy days and we all understand how that can happen.But what if you were to walk into a store as soon as it opened in the morning and the place looked liked it had been ransacked? What would you think?You'd probably think it wasn't very professional-looking.

Caring for Your Customers


You probably think I am going to say something like, "The customer is always right." Right?? Wrong.

Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls


It should be a straightforward business scenario: making sure that the delivery documentation from the supplier or haulier matches up with the documentation at the target destination.However life is rarely straightforward, and if problems do arise, order completion times and cash flow will inevitably suffer as a result.

Are You Satisfying Your Customers?


The latest report from the American Customer Satisfaction Index (Michigan School of Business) reports the following:Customer dissatisfaction with the quality goods and services offered in the marketplace is more than a nuisance. The US economy is heavily dependent on increases in consumer spending.

Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms


Corporations in every sector are spending more than ever before in an attempt to improve their customer service levels. Every year they pour hundreds of millions of dollars into new systems and training programs that promise them the ability to win customer loyalty.

From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service


Whether in a restaurant, a retail establishment, or the local post office, we have all experienced a decline in customer service. Rarely do smiling, happy employees interact with us anymore.

Wholesale Buyers Versus Retail Customers


Are wholesale buyers and retail customers really different? Frankly, there are two answers to this question: yes and no. Yes, because they are different from the buyers and those selling to buyers' point of view and no, because the principles that apply are the same for both types of buying.

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Top 5 Ways to Boost Digital Customer Service
MarTech Advisor
Millennials are going digital, so is marketing, sales, and even social interactions. Can we really afford a laggard digital customer service? Digital customer service is not just an expectation but an opportunity to connect with your customers in an ...

and more »


Letter to the editor: Poor customer service & America's independence
Tribune-Review
The main problem — poor customer service. Tom even listed 18 different examples of the poor service that I like to review every July 4. Get out your copy of the Declaration and read them for yourself. Only takes a few minutes. Read those 18 reasons ...



Forbes

Implementing AI In Customer Service? Try Consulting This Triangular Model Of Agent, Bot, Customer
Forbes
Customer service, even when powered by technology, isn't about technology; it's about customers and about service. The customer experience, even when informed by technology, isn't about technology; it's about customers and the experience. I find myself ...



NEWS.com.au

Expert shares the biggest customer service fails — and how to stop it from happening to you
NEWS.com.au
Ms Scammell told news.com.au most consumers had probably experienced at least some of the following situations — but that her golden rules for scoring A-grade customer service could help. GOSSIPING SALES ASSISTANTS. If you've ever stood around ...



Business Wire (press release)

Gig Economy on the Rise: Customer Service Agents Show Strong ...
Business Wire (press release)
Part two of Aspect Software's Agent Experience Index shows growing interest in the Gig Economy.

and more »


Bloomberg

This Company Outsources Customer Service Back to the Customer
Bloomberg
Almost overnight, customer service cases rose 1,300 percent. It would have taken 15 weeks, LinkedIn Inc. says, for staffers to address them all. Instead, the company resolved the caseload in about one-third the time by using Directly, software that ...



Jackson Clarion Ledger

Are you surprised at good customer service?
Jackson Clarion Ledger
The delivery of outstanding customer service has been so negatively impacted over the years that customers are surprised when they actually receive it. This is true in restaurants, retail stores, physicians offices and with sales reps on the phone. It ...



Engadget

Samsung's new care center is meant to improve customer service
Engadget
Today, Samsung announced that it is opening a Connected Customer Care Center in Greenville, South Carolina. This facility is aimed at improving and streamlining customer service across Samsung's entire range of products. The tech-focused center ...

and more »


Forbes

These Companies Have The Best Customer Service
Forbes
Which companies have the best customer service? The short answer: supermarkets, restaurants, and car manufacturers. But the long answer is fascinating, and you'll want to stick around for it. Most experts I know eventually turn to the authoritative ...



Gagnon, Gennaro take Allstate honors for customer service
Foster's Daily Democrat
DOVER — Allstate agency owners and financial specialists provide guidance to the customers in their communities, helping them to ensure they have the insurance coverage and financial services they need to protect them from the unthinkable. As involved ...


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