Customer Service Information


Customer Service Information

Customer Service, Italian Style


Nowadays, we complain nearly all of the time about how few businesses remember how to provide quality service to their customers. But a recent trip to Italy not only reminded me that the art of service is not dead, but that providing outstanding service is the key to almost any successful business.

Your Voice Print


"Mountains are built one pebble at a time and climbed one step at a time." This is a quote of mine that I personally put into practice each day as I progress towards fulfilling my WHY in life.

Clients - What They Want from You


A growing number of individuals are finding themselves called to help others and go on to fulfil this call by training to become a practitioner in one of the healing arts.The range of conventional, traditional, holistic, complementary and alternative therapies is extensive with new thoughts on old themes being introduced almost daily.

Client Appreciation - It Means Everything!


Want to know the secret for keeping your clients forever? And what if you could keep your revenue growing by 25 percent every year, because your clients loved the way you appreciated them? In this article, you will learn how easy it is to develop a powerful client appreciation program. Once in place, an appreciation program will forever change the way you operate and manage your business.

Basic Levels of Consumer Integrity that Presently Permeates Society


Reality is not always pretty. But here is a tad bit of it for you today.

The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better


Yesterday I went to buy a sandwich at a franchised outlet. I thought while driving up would the owner be there to help out and save some money on labor, knowing a holiday weekend is hard to get labor.

Poor Customer Service - Are Your Customers Driving Away Other Customers


Every customer you have is a word-of-mouth advertiser for you. Unfortunately 90% of this free advertising is negative.

Identify Your Silent Customer Service Message


With the growing number of people in every business sector, doing business requires creativity and ingenuity. The entrepreneur that understands the importance of thinking differently is the entrepreneur that sees their businesses growing.

What To Do When Youve Blown It


It's bound to happen sooner or later - yes, even to you and your business. Sometime or other, you will make a blunder that upsets a customer.

Dealing with Disgruntled Customers


No matter how hard you try, in business you simply can't please everyone. You could have a highly trained customer service squadron and an award-winning product, but still you'd have some buyers who just weren't happy.

Creating the Right 'Viral Reputation'


Unless you are brand new to business, or have been under a rock for quite some time - one key marketing technique (which isn't new) - is called 'Viral'.Based on the word 'virus' - viral marketing or viral business simply means it 'spreads' like a virus.

When a Customer Has Done Everything to Get Your Goat


You try to make your customers happy. You sincerely WANT them to be pleased with your products and service.

Does Your Customer Talk Back To You?


What is your customer saying about you? Do you really know? Does your customer really know who you are?If you don't know what your customer thinks about you, your business, your product and your services, then you might as well close shop!A customer is the lifeblood of every business and you must always strive to be in tune with what your customer thinks and how they feel. Don't leave your customers unattended and in the dark.

CRM = Customers (dont) Really Matter


CRM was supposed to bring companies closer to their clients. The basic idea was to; find out what a client wants and needs, give it to them, and get them to be your client for life.

Outsourcing: The Unspoken Costs


Outsourcing seems to be the new-new thing and approximately 50% of our major corporations are doing it. What are the costs? The benefits? And what skills need to be managed in order to make it work optimally?Let's get a clear understanding of what we mean by outsourcing: it's the shifting of easily codified jobs - such as help desk support, call centers, system maintenance, and programming jobs - to countries that can manage them more cheaply.

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