|Customer Service Information|
Customer Service Information
How To Prepare Your Organization For Automated Customer Service Forbes
As your company thinks about bringing AI into your customer *service* function, it's important to consider several key points to ensure implementation is a success.
The Craziest Calls Customer Service Has Received Reader's Digest
These stories will make you glad you're not the one manning the phone.
Customer Service Can Be A Competitive Advantage For Digital Platforms pymnts.com
The Payments and The Platform Economy Playbook analyzes the ways customer *service* is impacting the rise of digital platforms and the sharing economy.
Brag Later. Fix Your Customer Service Now. (Bonus: 5 Steps To Get You Started.) Forbes
Before you start proclaiming to the world that you offer superior customer *service*, take the time and effort to actually get it to where it needs to be. Includes five ...
How AI Is Powering Customer Service, Engagement, And The Customer Experience Forbes
AI is making undeniable inroads into enhancing customer *service* and the overall customer experience. A visit with Paddy Srinivasan, SVP and GM, Customer ...
Tips to Outsource Your Customer Service Department Business.com
Outsourcing your customer support to another company shouldn't reduce your quality of *service*. Here's how to do it while putting the customer first.
Be a Customer Service Hero Franchising.com
Customer *service* expert John DiJulius writes regularly in Multi-Unit Franchisee magazine. He's an authority on what he calls, āworld-class customer experience,ā ...
When less is more in customer service Customer Think
Most are familiar with this expression, but what about its origin? This required a bit of researchāthank you, Wikipediaāwhich credits German-American architect ...
Jokes aside, Comcast has moved far from āmost-hatedā status ā and a recent survey confirms it - Philadelphia Business Journal
Jokes aside, Comcast has moved far from āmost-hatedā status ā and a recent survey confirms it Philadelphia Business Journal
The entertainment giant didn't rank at all on the latest list, and a new survey shows customers' satisfaction is on the rise.
Ten Customer Experience (CX) Strategies To Amaze Your Customers Forbes
With such a strong emphasis today on Customer Experience (CX), plenty of data and reports are coming out with information and ideas we can use to improve.
Rome Memorial Hospital honors employees for customer care Oneida Dispatch
Rome, N.Y. ā During National Hospital Week, Rome Memorial Hospital honored its Employees of the Year for clearly demonstrating customer *service* ...
Automation for Business: Can a Chatbot Change Your Customer Service Game? RADIO.COM
Chatbots have become popular with applications such as phone navigation and automated customer *service* chat windows on many business websites.
How to Use Soft Skills to Deliver Elite Customer Service HR Dive
Human Resources and Workforce Management News.
Cleco customer service options still experiencing increased activity KALB News
PINEVILLE, La. (Cleco) - Cleco has upgraded its computer system to better serve the future needs of its customers. As a result, Cleco's customer *service* phone ...
10 Tips For Improving And Measuring The Impact And ROI Of Your Customer Service Efforts Forbes
Members of Young Entrepreneur Council offer insights on improving your customer *service* efforts and measuring their ROI.
Modern Market brings customer service in house Fast Casual
Modern Market Eatery has added an internal guest relations department allowing individual restaurants to offer enhanced customer *service* within their four ...
5 Time-Honored Tips on Providing Superior Customer Service Black Enterprise
Providing superior customer *service* is a way to keep your customers happy, ensuring they return to your business in the future.
Internal Customer Service, AI, And The Overall Customer Service Experience Forbes
If you aim for your employees to provide a superior external customer *service* experience, you'll do well to ensure that employees' own internal customer *service* ...
Keep These 3 Things in Mind When Introducing Chatbots to Customer Service CMSWire
As customer *service* becomes increasingly complex, businesses are looking to chatbots and AI to help improve customer engagement.
New Study: Customer Service Focused Businesses Must Prioritize Mobile, Frictionless CX & Protecting Customer Identities - Customer Think
New Study: Customer Service Focused Businesses Must Prioritize Mobile, Frictionless CX & Protecting Customer Identities Customer Think
The widespread adoption of mobile has changed the way consumers interact with and perceive the world. It's also impacted consumer expectations, raising the ...
The Decline of Customer Service in America Forbes
Customer *service* isn't what it used to be. Across the United States, there seems to be a steady decline in the customer *service* levels of nearly every type of ...
Prodigious Customer Service: Live Chat vs Chatbots ReadWrite
Is AI successfully enhancing the customer *service* for businesses? Live chat vs chatbots with respect to elevated customer experience.
Memorial Day 2019: Which Stores Are Open? Target, Lowes, Home Depot Hours and More Newsweek
Americans across the country will remember those who fell in American wars this weekend, as Memorial Day falls on May 27. While some might venture out to ...
Google launches CallJoy, a virtual customer service phone agent for small businesses TechCrunch
Google is combining several technologies, including virtual phone numbers, audio transcriptions, automated reporting and analytics, in a new effort to help small ...
Chatbots Useful for Some Customer Service, but Can't Do Everything Yet eMarketer
Marketers are looking to chatbots to help personalize the automated aspects of customer *service*, but many believe the technology still has some ways to go ...
Customer service, WSJ style Power Line
I've been a regular reader of, and subscriber to, the Wall Street Journal since about 1974, as my dad was before me. I've learned a lot from the paper over the ...
11 Ways To Transform Your Customer Service Into A Five-Star Experience Forbes
With customers as the lifeblood of any business, how can business owners ensure they're providing a five-star customer *service* experience? The experts at ...
Using Intel Analytics Zoo to Inject AI Into Customer Service Platform (Part II) InfoQ.com
This article shares the practical experience of building a QA ranker module on Azure's customer support platform using Intel Analytics Zoo by Microsoft Azure ...
Volvo vows to improve customer service in Korea Korea Times
Volvo Cars Korea is expanding its after-sales *service* network, in a bid to expedite its recent growth in the domestic market, the Swedish brand's Korean unit said ...
How to Have Exceptional HVAC Customer Service ACHR NEWS
Superior customer *service* is part of a company's culture. A company does what the leadership talks about. Don't assume you have this part of the business ...
Does Your Company Really Need a Chatbot? Harvard Business Review
Chatbots ā automated conversation systems ā have become increasingly sophisticated. Should you design and deploy one that can interact with your ...
Orange Co. Property Appraiser's office wins national customer service award Florida Politics
The customer *service* department of Orange County Property Appraiser Rick Singh's office has won national recognition through the National Business Awards.
Regional furniture retailer visualizes improved customer service with AR Chain Store Age
You don't have to be a retail giant to reap the benefits of augmented reality (AR)-enhanced room planning. Jerome's Furniture, a San Diego-based furniture and ...
More detailed survey means VA can improve employee engagement, customer service all at once - Federal News Network
More detailed survey means VA can improve employee engagement, customer service all at once Federal News Network
The Department of Veterans Affairs said its decision to consolidate the best of the Federal Employee Viewpoint Survey with its own assessment is paying off.
Woods honored for providing outstanding customer service | Local Business The Southern
As a business leader and involved citizen in the Marion area, Allstate exclusive agency owner Andy Woods has been designated an Allstate Premier Agency for ...
15 Hotels with the Best Customer Service Reader's Digest
Plush beds and killer views will only go so far if the *service* isn't there to match it. Here, the hotel brands you can rely on to go above and beyond.
Salesforce says a 'major issue' with its cloud service results in outage for some customers CNBC
Salesforce co-founder Parker Harris said on Twitter that the company disabled access to its online *service* for some customers.
Town introduces online customer service portal for Electric and Water utilities - Estes Park Trail-Gazette
Town introduces online customer service portal for Electric and Water utilities Estes Park Trail-Gazette
The Town recently implemented a secure, convenient and user-friendly online customer *service* portal for the Electric and Water utilities. The Electric and Water ...
Pegasystems Acquires In The Chat For Customer Service Automation Seeking Alpha
Pegasystems has announced the acquisition of In The Chat for an undisclosed sum. In The Chat has created chat bot technologies enhanced by machine ...
Google Fi's customer service is a complete disaster - and the proof is piling up Android Police
Google Fi's customer *service* problems are numerous and well-documented. The carrier has been accused of billing customers for using Wi-Fi, blacklisting... by ...
A Customer Service Guide For Small Businesses, In Honor Of Small Business Week Forbes
Customer *service* excellence, for any sized business, is one of the most effective ways to build and sustain a competitive advantage. Yet when it comes to small ...
CASEY: Of coffee, complaints and old-fashioned customer service Roanoke Times
How many CEOs answer complaints from far-flung customers minutes after their emails arrive? Not many, I would reckon. But there's at least one. Meet Miami ...
Police: Fayette woman scammed by fake Amazon customer service number TribLIVE - Tribune-Review
A Fayette County woman who thought she was calling Amazon customer *service* ended up getting scammed by the person on the other end of the phone, ...
ACT to reduce Iowa City workforce by 155 through outsourcing customer service KCRG
The company best known for its ACT test college entrance exams will be reducing its employee base by transitioning its customer *service* work to an outside ...
PPA promises shorter waits, better customer service when paying parking tickets Philly.com
Visitors to the Philadelphia Parking Authority's offices at Ninth and Filbert Streets face a deep dive into long lines, interminable waits, and a bureaucratic ...
Improve Customer Service to Improve Call Center Performance Customer Think
In the marketing world, businesses have moved from a pure B2C/B2B model to a P2P model (People to People). People buy from people, and customer ...
How connected are you to your brandās customer service? Marketing Land
My last post here generated some great conversations with readers, especially among people who wanted to go deeper into the concept of marketing-as-*service* ...
Becker: 3 simple (and free!) rules for great customer service Kansas City Business Journal
Hal Becker writes that all of us experience poor customer *service*, even though the parameters for providing it really are pretty simple.
Processes have infantilised our customer service staff Financial Times
Sadly, Paul Rhodes' pathetic experiences of dealing with frontline staff at financial institutions are far from unusual (Letters, May 15). In the main, so-called ...
Rimini Street Earns Seven Stevie Awards for Excellence in Customer Service Yahoo Finance
LAS VEGAS--(BUSINESS WIRE)--. Company support teams and individuals recognized for outstanding customer support and *service* innovation. Rimini Street ...
Attention Retailers: Secrets of Good Customer Service Revealed Small Business Trends
Providing great retail customer *service* has always been important to those who take pride in their workābut today, it can be a matter of business survival.
At Stew Leonard's, combining customer service and entertainment Supermarket News
'Stew's Tank' program offers food startups the opportunity for in-store presence.
DMV wants tens of millions in new dollars to improve customer service KCRA Sacramento
After a scathing audit found California's DMV failed to reduce wait times at its offices, despite getting millions of dollars to fix the problem, the agency is now ...
Why Customer Service May Be The Greatest Differentiator For Your Self-Storage Business Forbes
As an old retail adage goes, "Customers remember the *service* a lot longer than they remember the price." Yes, that's a catchy quote. But it also plays out when ...
How Pay TV Operators Can Improve Their Customer Service Forbes
it's imperative that pay TV companiesācable, satellite and over-the-air *service* providersāpay closer attention to what their customers are experiencing.
New Research: Customer Service Trends and Best Practices Business 2 Community
Customer *service* is undoubtedly a key player in any company's customer experience (CX) program. It's the necessary companion to a great product or ...
Column: Tax service has expanded in NP | Columnists yoursun.com
I want to thank Mr. Treadwell for his May 16 letter to the editor and for speaking with my office about his concerns. It's always good to take a new.
Here's how Mint Mobile's customer service system works iMore
Mint Mobile users have various ways to communicate with customer *service*. The mobile virtual network operator (MYVO) also offers a growing FAQ, customer ...
Sub-Prime Customer Service NBC 7 San Diego
Adele Chandler is an Amazon Prime member. She uses the subscription to shop as well as watch movies and television shows online. āIt's so convenient to ...
NJ TRANSITās New Customer Service Chief Promises Change Amid Ridersā Growing Frustration - CBS New York
NJ TRANSITās New Customer Service Chief Promises Change Amid Ridersā Growing Frustration CBS New York
NEWARK, N.J. (CBSNewYork) ā A new NJ TRANSIT czar has been appointed to improve the rider experience. CBS2's Meg Baker met with the new chief and ...
After selling a funeral home business, duo breathes life into customer service Business Observer
Who says great customer *service* is dead? Nikki and John McQueen believe they have the clues to help others.
PayPal CFO talks about AI in customer service Business Insider
John Rainey, PayPal's chief financial officer, wants to improve the payments company's ability to automate customer inquiries.
Educational seminar on customer service solutions Berkshire Eagle
WILLIAMSTOWN ā The Williamstown Chamber of Commerce on May 29 will host two sessions of an educational seminar on customer *service* solutions at the ...
How To Contact Apple Customer Service/Support Foreign Policy 2018
There are many phone numbers whenever we search for Apple Customer Support number. And while it's true that Apple has some of the best customer support ...
UNCW Staff Receive Recognition for Exceptional Service, Outstanding Contributions UNCW News
Thursday, May 16, 2019. Biology lab coordinator Andy Miller is the recipient of the 2019 UNCW Staff Award for Excellence. Miller was honored at the May 15 ...
How the Apple Store Lost Its Luster Houston Chronicle
In interviews, current and former employees say brand building became more important than serving shoppers.
Ford looks to Houston to drive customer service Houston Chronicle
The Houston call center is a key part of the Dearborn, Mich., automaker's effort to improve its customer experience to build brand loyalty at a time of fierce ...
ICMI Honors Top Contact Center and Customer Service Professionals and Teams with 2019 Global Contact Center Awards - GlobeNewswire
ICMI Honors Top Contact Center and Customer Service Professionals and Teams with 2019 Global Contact Center Awards GlobeNewswire
14 winners recognized at ICMI Contact Center Expo 2019 for their commendable achievements in the industry.
Zendesk acquires Smooch, doubles down on support via messaging apps like WhatsApp TechCrunch
One of the bigger developments in customer services has been the impact of social media ā both as a place to vent frustration or praise (mostly frustration) and ...
To Fix Customer Service, Solve 3 Challenges to Improve the Agent Experience Customer Think
This is evident in our everyday experience. Whether we are waiting in a telephone queue, or do not get a meaningful answer to an inquiry or are even brushed ...
Customer Service Transformation: The Role of AI & Intelligent Process Automation (IPA) - Customer Think
Customer Service Transformation: The Role of AI & Intelligent Process Automation (IPA) Customer Think
When we think about the most impactful technologies in the last decade, one can argue that mobile and cloud have made the most impact on customer *service* ...
Chick-fil-A employee changes customerās flat tire in drive-thru line WJW FOX 8 News Cleveland
EAST RIDGE, Tenn. ā It's no secret that Chick-fil-A is all about excellent customer *service*, but one employee at a Tennessee location went above and beyond to ...
9 Customer Service Examples to Win 5-Star Reviews Business 2 Community
If your customer *service* team is not up to snuff, your company will be hemorrhaging revenue. To be honest, quality customer *service* is not complicated.
Persimmon: Customer-service initiative hits sales MarketWatch
Persimmon PLC (PSN.LN) said Wednesday that its weekly private sales rate in the year to date fell by 5% as a result of actions taken to improve *service* to...
The Future Of Customer Service Is Humans And Machines Working Together pymnts.com
The robots are coming, and they are going to take our jobs. A simplification, perhaps ā but if one were looking to find the simplest statement explaining the.
Study: 73% Of Shoppers Spend More In Response To Good Customer Service - Retail TouchPoints - Retail TouchPoints
Study: 73% Of Shoppers Spend More In Response To Good Customer Service - Retail TouchPoints Retail TouchPoints
Measuring the bottom-line effects of customer *service* has traditionally been difficult, but a new study quantifies its impact: 73% of consumers say that good ...
Payments Remain Key To Customer Service For Bank Of The West pymnts.com
Bank of the West's head of digital channels, Hisham Salama, discusses how the bank uses data and payments to craft a simple digital banking experience.
Endesa taps IBM Watson and IBM Cloud to deliver superior Customer Service through its AI Contact Center - Yahoo Finance
Endesa taps IBM Watson and IBM Cloud to deliver superior Customer Service through its AI Contact Center Yahoo Finance
MADRID, May 15, 2019 /PRNewswire/ --Working with IBM, Endesa, the largest Spanish energy power company, has transformed its call center into an AI contact ...
Mouser Electronics Adds Local Customer Service in Brazil to Meet Design Needs of Area Customers - Associated Press
Mouser Electronics Adds Local Customer Service in Brazil to Meet Design Needs of Area Customers Associated Press
Press release *content* from Business Wire. The AP news staff was not involved in its creation.
Customer Service and CX Lessons from Three Iconic Brands Business 2 Community
I've talked and written about the differences between customer *service* and the customer experience, also known as CX. Customer *service* is typically what ...
DeKalb city stepping in to train businesses in customer service Atlanta Journal Constitution
Patrons will know when they walk up to your establishment, they should expect the best customer *service*."
Fieldpiece Instruments Opens UK Office for Sales and Customer Service ACHR NEWS
ORANGE, Calif. ā Fieldpiece Instruments opened a U.K. office to add to its European operation and to provide sales and customer *service* in the United ...
Everyone Wants to Sell You Streaming Video The Motley Fool
Many media companies may be in for a rude awakening as the industry continues to shift to direct-to-consumer streaming subscriptions. Media companies not ...
FSB River Valley Branch receives customer service award Daily Bulldog
RUMFORD - Franklin Savings Bank's River Valley Branch in Rumford was recognized by the River Valley Chamber of Commerce as its 2019 Annual Meeting ...
Qumu Wins 2019 Gold StevieĀ® Award for Customer Service Department of the Year Yahoo Finance
Qumu, the leading provider of best-in-class video technology for the enterprise, has been named the 2019 Gold StevieĀ® Award winner as Customer *Service* ...
Practices to Ensure a Great Customer Service at Your Business Atlanta Small Business Network
Every customer is different, making customer *service* a tricky thing. There's no one-size fits all solution to every problem brought to your door or phone.
Lessons in Customer Service from The Ritz-Carlton's Horst Schulze Knowledge@Wharton
If you build a customer-centric business, the money will come. That's the message from Horst Schulze, co-founder of luxury hotel chain The Ritz-Carlton.
Job: Customer Care Specialist ā Showers Pass BikePortland.org
Customer Care Specialist. Company / Organization. Showers Pass. Job Description. CUSTOMER *SERVICE* JOB DESCRIPTION: ā¢ Be the enthusiastic ...
Employee voices can shape better workplaces and customer service | Opinion The Tennessean
Town hall meetings by senior leaders and avenues for employees to share ideas and be heard are some ways to build a better workplace culture.
Vivint Smart Home Wins 2019 Excellence in Customer Service Award Yahoo Finance
PROVO, Utah--(BUSINESS WIRE)--. The Business Intelligence Group honors Vivint for leading the way in customer *service*. Vivint Smart Home, a leading smart ...
Customer Service Still Top Concern in WERC 2019 Annual Report Material Handling & Logistics
Sometimes things don't change. For the past three years the Warehousing Education and Research Council (WERC), has found that respondents of their annual ...
Jim Riehl's Friendly wins award for customer service for fourth year Thecountypress
LAPEER ā For the fourth consecutive year, Jim Riehl's Friendly Chrysler Dodge Jeep Ram dealership has won the Customer First Award for Excellence ...
Zappos Employees Reveal What Customers Really Call Them About Footwear News
As Zappos.com marks its 20th anniversary, employees reveal their favorite experiences taking customer *service* phone calls.
Ghanaian hospitality should boost customer service - Sylvia Inkoom GhanaWeb
The generally warm nature of Ghanaians towards guests and to a large extent towards one another should have been a strong driver of good Customer ...
Liverpool-based Raymour & Flanigan named among 'Best In Customer Service' in country - CNYcentral.com
Liverpool-based Raymour & Flanigan named among 'Best In Customer Service' in country CNYcentral.com
Well-known furniture company Raymour & Flanigan has been named one of the best brick and mortar retailers in Newsweek's America's Best Customer *Service* ...
KCTC honored for customer service | Kalona The Kalona News
Kalona Cooperative Technology Company has received Pivot Group's 2018 outstanding customer experience award for the second year in a row, recognizing ...
A New Windows Patch Is Causing PCs To Freeze...And Other Small Business Tech News This Week - Forbes
A New Windows Patch Is Causing PCs To Freeze...And Other Small Business Tech News This Week Forbes
Here are five things in technology that happened this past week and how they affect your business. Did you miss them? 1 ā Windows 7 patch warning: antivirus ...
IRS outlines six-year plan to modernize operations, improve customer service, enforcement and cybersecurity - talkbusiness.net
IRS outlines six-year plan to modernize operations, improve customer service, enforcement and cybersecurity talkbusiness.net
The U.S. Department of the Treasury has released a six-year plan to modernize IRS business operations, focusing on providing American taxpayers with better ...
Job: Customer Service Rep ā Stages Cycling BikePortland.org
Customer *Service* Rep. Company / Organization. Stages Cycling. Job Description. Stages Cycling LLC, with offices in Portland and Boulder, CO, launched the ...
Release of gratuity Gulf News
Bank helped the complainant and released his end of *service* benefits.
Turning Customer Mistakes Into Raving Fans
When you make a mistake with a customer, should you write them off as lost -- never to return again?Nope. There have been numerous studies which show that a customer who has had a problem and gotten it resolved in a timely manner and to their satisfaction is a more loyal customer than one who has never had a problem.
My Child Has Opie Eye!
And The Difference is... Attitude
I returned a rental car at an airport yesterday. As the person who was going to check me in approached, he smiled (which shocked me) and said, "Hello Mr.
Making Your Contacts Work For You
The best way to explain this concept is to tell you a story. While calling for lease purchasing property, I spoke with an older widowed woman.
Saying Thank You to Your Clients
"Thanking your customers" - Why you should do it and how..
Call Center Services - An Ever Increasing Demand
Are your company's call center services all that they could be? Even centers that were state of the art a decade or so ago might be out of date and inadequate today. As technology expands, so do clients' expectations regarding communication.
How To Use Your Current Customers
Jay instructed a customer of his to offer a rare coin collection to new customers for just $19. He was actually losing a couple of dollar on every sale! But .
The Sellers Creed
I will not make sales. I will make Customers.
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there - they serve up amazing customer service.
Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service
Last night I was at my computer and a Skype chat window opened up with a link in it from a stranger. I clicked the link and was taken to one of those "You would have to be crazy to pass up this business opportunity" sites.
Client Service as a Competitive Advantage
As someone who has been heavily involved facilitating strategic planning processes with organizations during the last 15+ years, I often find it somewhat amusing how people answer the questions I pose.For example, if I ask people, "What is your unique differentiation in the marketplace?" or "What does your organization really excel at?" They will almost always reply, "It has to be our client service.
The salesman's job is to be well informed; extremely well informed. For this information is how he earns his bread.
Increase Sum in Your Check Account with Follow-Ups
We'll be examining what makes follow up to prospects/customers so important on our online world today.Are you familiar with this scenario? Joined an affiliate program with good pay-out.
Be A Resource
What is one of the greatest ways to add value to your business? Nope, it's not giving away free merchandise, offering special discounts, or even creating a preferred customer club. One of the most valuable commodities that you can provide your customers is INFORMATION.
Dissatisfied or Rude Customers Can Be Satisfied Customers
On a recent airline flight I was an upset customer. I was arriving on a late inbound flight and connecting with the last flight out on the same airline, but the connecting flight left without me! At first, I was furious when told to wait in a line of 300 people to resolve my problem.
Carpet Cleaning in Surrey
Like any business, carpet and upholstery cleaning requires excellent customer service and great value for money. There are a number of ways in which one can obtain these.
E-Business's Best Friend: eCRM
From Ebay to the smallest home-operated start-up, e-businesses of all sizes struggle to accurately answer a common question: who are my customers? If you can't answer that question, chances are you're also in the dark about the following questions. What customer demand trends can I expect in the future? How can I improve customer retention? What can I do to build long-term relationships of trust with customers? Knowing the answer to these questions can mean the difference between long-term growth and profitability and crashing and burning.
What Exactly is Customer Relationship Management?
The defintion of Customer Relationship Management (CRM) that I favor is "CRM is the business strategy that aims to understand, anticipate, manage and personalize the needs of an organization's current and potential customers"From this we can learn that CRM is more than just a piece of software; CRM is a business strategy, one that puts the customer at the heart of the business."That's nothing new" I hear you say, and you would be right.
Write a Business Thank-You Note
Have you seen that thing on TV where the gal tells the nerd she wonders why he never asked her to marry him and he stumbles and says "Thank You" and she turns to butter?The point of the message is that "Thank You" goes a long way to making people feel better.Personally and in business, develop the "Thank You" habit.
Under Promise & Over Perform: The Art of Managing Customer Expectations
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On the morning of the Northridge earthquake, Conrad's was the only restaurant in town that opened for business, and stayed open until the last customer went home.
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