Customer Service Information


Customer Service Information

Five Tips to Calm Cranky Customers


1. Tis the SeasonRecognize that everyone is frazzled during the holidays- you and your customers.

Loyalty Programs May Keep Customers Coming Back - But First You've Got to Earn their Trust


Remember trading stamps? If you're over 40, chances are you will. Every time you shopped at a participating grocery store or gas station they gave you stamps to paste into a book.

Customer Loyalty


Loyal customers are the foundation of almost every business. Going the extra mile to provide outstanding customer service is the first step to customer loyalty.

Got A Consumer Problem?


Millions of people, just like you, end up with a consumer problem that they just can't seem to get resolved. No matter what they do.

8 Critical Steps to Establish a Customer Service Culture


"Every company's greatest assets are its customers, because without customers there is no company," --Erwin FrandDuring our recent weakened economy, many businesses have seen declining revenues and declining budgets. Declining budgets often lead to reduced staff levels and diminished services.

Setting Up a Customer of the Week Program for a Mobile Car Wash


In a mobile detail or mobile car wash business you are on a first name basis with your customers. You sink or swim with your ability to please your customer and rely on them to build your business by referring their friends, associates and neighbors.

Debt Elimination Scam


May people these days have a problem with mounting debt. The average person is well below the bad credit limit and is in desperate need to fix it.

It Is All About Customer Service!


In this day of terrible customer service, it should come as no surprise that serving your customers, also known as visitors to your web site, must be a top priority. Forget about return on your investment, how your site looks, keywords, meta tags, and the like.

Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want?


In my day to day practice in strategic human resource management I often come across customers looking for a 'good' accountant or 'good lawyer'. As an accountant myself the common thread for a 'good acountant or lawyer' seems to be 'I want someone who can explain things in plain english without the jargon'.

At the Carwash; The Customer really is always Right


You have no doubt heard the saying that the customer is always right. When you are a customer you happy with this position, when you are the owner of a small business, sometimes you see this is like opening Pandora's box.

Provide Exceptional Value - Grow Your Business


The primary objective of a business is to get and keep customers. Growing a profitable business requires providing exemplary customer service and products or services of exceptional value.

Quality vs. Quantity


There is a battle in Call Centers. The teams are Quality vs.

Customer Service Consultants


When all else fails in your company to meet the needs of your customer consider a customer service consultant. If you find that agents in your company are constantly having misunderstanding that result in loss of customers bring in a consultant.

Making the Connection: Customer Relationships That Build Your Business


Have you ever wondered why you often find a coupon tucked inside your cereal box, or get invited to a customer preview sale at your favorite department store? Those companies know that their existing customers are the best - and most profitable - customers they'll ever have. So it's not surprising that they'll do whatever they can to keep these customers happy and coming back again and again.

The Importance of Good Customer Service


Do you have good customer service? Even for your free giveaways?I have been thinking over the past couple of weeks why some WAHP's have trouble growing their business. They host chats or do online parties.

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Entrepreneur

How AI Can Make Customer Service More Efficient
Entrepreneur
"When we give our machine-learning algorithm access to historical customer service data, it begins to identify patterns and learn in a human-like way," Mikhail Naumov told me. He's co-founder and president of DigitalGenius (a frontrunner in the AI and ...



Forbes

Anticipatory Customer Service: How Purpose-Driven Leadership Can Foster The Highest Level of Service
Forbes
The standard level of customer service at most modern companies is reactive. Reactive service isn't the worst thing in the world (it's a lot better than negative service), but it's not an effective way to create loyal customers. Reactive customer ...



VentureBeat

Why AI can't fix your broken customer service model
VentureBeat
Knowing what I do for a living, he ended his tale with the question, “If they had artificial intelligence, would this fix their customer service?” The question illustrated how people often see artificial intelligence as a magical answer to all woes ...



Forbes

3M Takes Customer Service To The Extreme
Forbes
Meet customer needs and you are well on your way to business success. Sounds easy, right? Even in the age of social media where you can track what your potential customers are talking about, it can be challenging to pinpoint exactly what they need ...



Bloomberg

The Customer Service Chatbots Are Getting Smarter
Bloomberg
Amelia can handle thousands of requests and complaints at a time. She just needs some human guidance—for now. By. Michael Belfiore. More stories by Michael Belfiore. April 25, 2018, 4:00 AM PDT. Photographer: Getty Images. IPsoft Inc.'s Amelia is a ...



Six mistakes social customer service teams should avoid
Econsultancy (blog)
As a result, customers end up getting passed from pillar to post, and service channels become even more clogged. It also just contributes to a poor customer experience, giving customers more work to do, and taking away the option of using their ...



Forbes

5 Predictions On The Future Of Customer Service
Forbes
Growing customer expectations are forcing companies to rethink their approach to customer service. Technology is playing a big role in this shift, with connected devices, automation, and artificial intelligence (AI) enabling organizations to better ...



Char-Koosta News

Join customer service and job readiness workshop on May 3
Char-Koosta News
PABLO — Customer Service And Job Readiness Workshop set for Thursday, May 3 from 1 p.m. to 4 p.m. in the IT Training Room, located in the Lower Level of Old Tribal Complex Building. The Soft Skills & Customer Service workshop will discuss: First Week ...



BRIEF-NICE To Acquire Mattersight, Bolstering Its Leadership In Cloud Customer Service Analytics
Reuters
April 26 (Reuters) - Nice Ltd: * NICE TO ACQUIRE MATTERSIGHT, BOLSTERING ITS LEADERSHIP IN CLOUD CUSTOMER SERVICE ANALYTICS. * NICE LTD - OFFER PRICE PER COMMON SHARE WILL BE $2.70. * NICE LTD - ACQUISITION IS EXPECTED TO BE NON-DILUTIVE TO NON-GAAP ...



The Miami Student

Campus services focuses on customer service
The Miami Student
Miami University's housing, dining, recreation and business services recently went through a transformation that led to, among other things, its new name: campus services. The rebranding reflects an emphasis on strengthening its customer connections ...


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