Customer Service Information


Customer Service Information

Mastering Challenging Service Situations


During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and ultimately your bottom line.

Doesnt Anybody Work Here? Nametags Impact Employee Communication


Walmart was the first business to require all its employees to wear nametags. (There's a surprise!) Sam Walton created this initiative because he wanted his customers to "get to know the people they bought from.

What Do Your Clients REALLY Think of You?


*********************************************Know Thyself - Socrates*********************************************I'd like to start this article with a test ?What do you get when you cross a Northern Canadian male, a 4x4 truck and heavy rain?You guessed it! ? Mud Bogging!!!!That is how I spent my morning. My husband's new truck was too shinny, so he felt he had to get it dirty again just so he could wash it for the fourth time this week.

What Exactly is Customer Relationship Management?


The defintion of Customer Relationship Management (CRM) that I favor is "CRM is the business strategy that aims to understand, anticipate, manage and personalize the needs of an organization's current and potential customers"From this we can learn that CRM is more than just a piece of software; CRM is a business strategy, one that puts the customer at the heart of the business."That's nothing new" I hear you say, and you would be right.

How To Use Your Current Customers


Jay instructed a customer of his to offer a rare coin collection to new customers for just $19. He was actually losing a couple of dollar on every sale! But .

When the Customer Demands: Give a Discount or Lose the Order


Periodically every sales person encounters the customer who refuses to buy unless they receive a discount. Sometimes this is driven by the organization's culture or the buyer wanting to look good to their boss and sometimes it is simply the mindset of the individual buyer them self.

Customer Service Is More Than Just Being Nice To People


Many organizations tackle to the issue of customer service by exhorting their employees to speak with a smile. Be polite.

Restaurant Owners - How Important are People Skills?


You are serving great food. Your establishment is new, spotless and inviting and yet you are not getting the repeat visits that you expect.

How to Provide Instant Customer Service


Customer service is an essential component of any business. Clearly, if you work alone your business thrives on good customer service.

Dealing with People - Words to Avoid


You probably realise how the wrong tone of voice and negative body language can cause problems when dealing with other people, particularly customers and staff. However, using the wrong words can also cause problems.

E-Business's Best Friend: eCRM


From Ebay to the smallest home-operated start-up, e-businesses of all sizes struggle to accurately answer a common question: who are my customers? If you can't answer that question, chances are you're also in the dark about the following questions. What customer demand trends can I expect in the future? How can I improve customer retention? What can I do to build long-term relationships of trust with customers? Knowing the answer to these questions can mean the difference between long-term growth and profitability and crashing and burning.

The Dissatisfied Customer


We, as small business people, naturally dislike complaints from our clients and customers. Because we're intimately involved with our home businesses, small businesses, or freelance careers, any complaint takes on a personal commentator.

Everyone talks in code!


How often have you left a meeting with a customer or your boss telling yourself he likes my ideas. Only to find later that you didn't get the sale or your boss has told everyone that you are crazy.

A White Paper: Profiting with Kindness


In 2002, there wasn't much interest for Kindness in business, and some business people would question, "What does kindness have to do with business, anyway?" Is this a for real question or just to prove a point? Or perhaps they couldn't figure out what being kind really had to do with business. Or perhaps the word was a jargon word, an unfamiliar language.

What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees


Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming.

More Articles from Customer Service Information:
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MORE RESOURCES:
How To Prepare Your Organization For Automated Customer Service  Forbes

As your company thinks about bringing AI into your customer *service* function, it's important to consider several key points to ensure implementation is a success.


The Craziest Calls Customer Service Has Received  Reader's Digest

“I got a call from our company owner's boat captain. He was fishing with the owner and their fishing software program stopped responding. I determined the ...


Customer Service Can Be A Competitive Advantage For Digital Platforms  pymnts.com

The Payments and The Platform Economy Playbook analyzes the ways customer *service* is impacting the rise of digital platforms and the sharing economy.


Brag Later. Fix Your Customer Service Now. (Bonus: 5 Steps To Get You Started.)  Forbes

Before you start proclaiming to the world that you offer superior customer *service*, take the time and effort to actually get it to where it needs to be. Includes five ...


How AI Is Powering Customer Service, Engagement, And The Customer Experience  Forbes

AI is making undeniable inroads into enhancing customer *service* and the overall customer experience. A visit with Paddy Srinivasan, SVP and GM, Customer ...


Modern Market brings customer service in house  Fast Casual

Modern Market Eatery has added an internal guest relations department allowing individual restaurants to offer enhanced customer *service* within their four ...


Tips to Outsource Your Customer Service Department  Business.com

Outsourcing your customer support to another company shouldn't reduce your quality of *service*. Here's how to do it while putting the customer first.


Jokes aside, Comcast has moved far from ‘most-hated’ status — and a recent survey confirms it  Philadelphia Business Journal

The entertainment giant didn't rank at all on the latest list, and a new survey shows customers' satisfaction is on the rise.


Rome Memorial Hospital honors employees for customer care  Oneida Dispatch

Rome, N.Y. — During National Hospital Week, Rome Memorial Hospital honored its Employees of the Year for clearly demonstrating customer *service* ...


Be a Customer Service Hero  Franchising.com

Customer *service* expert John DiJulius writes regularly in Multi-Unit Franchisee magazine. He's an authority on what he calls, “world-class customer experience,” ...


Automation for Business: Can a Chatbot Change Your Customer Service Game?  RADIO.COM

Chatbots have become popular with applications such as phone navigation and automated customer *service* chat windows on many business websites.


How to Use Soft Skills to Deliver Elite Customer Service  HR Dive

Human Resources and Workforce Management News.


Cleco customer service options still experiencing increased activity  KALB News

PINEVILLE, La. (Cleco) - Cleco has upgraded its computer system to better serve the future needs of its customers. As a result, Cleco's customer *service* phone ...


5 Time-Honored Tips on Providing Superior Customer Service  Black Enterprise

Providing superior customer *service* is a way to keep your customers happy, ensuring they return to your business in the future.


Internal Customer Service, AI, And The Overall Customer Service Experience  Forbes

If you aim for your employees to provide a superior external customer *service* experience, you'll do well to ensure that employees' own internal customer *service* ...


The Decline of Customer Service in America  Forbes

Customer *service* isn't what it used to be. Across the United States, there seems to be a steady decline in the customer *service* levels of nearly every type of ...


Prodigious Customer Service: Live Chat vs Chatbots  ReadWrite

Is AI successfully enhancing the customer *service* for businesses? Live chat vs chatbots with respect to elevated customer experience.


Google launches CallJoy, a virtual customer service phone agent for small businesses  TechCrunch

Google is combining several technologies, including virtual phone numbers, audio transcriptions, automated reporting and analytics, in a new effort to help small ...


Chatbots Useful for Some Customer Service, but Can't Do Everything Yet  eMarketer

Marketers are looking to chatbots to help personalize the automated aspects of customer *service*, but many believe the technology still has some ways to go ...


Keep These 3 Things in Mind When Introducing Chatbots to Customer Service  CMSWire

As customer *service* becomes increasingly complex, businesses are looking to chatbots and AI to help improve customer engagement.


Alabama Chick-fil-A cashier hops out a window to find customer's missing cash  CBS42.com

ENTERPRISE, Ala. (WDHN) — We've all heard the running joke of how Chick-fil-A employees go above and beyond with their customer *service*, but one worker ...


Customer service, WSJ style  Power Line

I've been a regular reader of, and subscriber to, the Wall Street Journal since about 1974, as my dad was before me. I've learned a lot from the paper over the ...


11 Ways To Transform Your Customer Service Into A Five-Star Experience  Forbes

With customers as the lifeblood of any business, how can business owners ensure they're providing a five-star customer *service* experience? The experts at ...


Volvo vows to improve customer service in Korea  Korea Times

Volvo Cars Korea is expanding its after-sales *service* network, in a bid to expedite its recent growth in the domestic market, the Swedish brand's Korean unit said ...


How to Have Exceptional HVAC Customer Service  ACHR NEWS

Superior customer *service* is part of a company's culture. A company does what the leadership talks about. Don't assume you have this part of the business ...


Does Your Company Really Need a Chatbot?  Harvard Business Review

Chatbots — automated conversation systems — have become increasingly sophisticated. Should you design and deploy one that can interact with your ...


Orange Co. Property Appraiser's office wins national customer service award  Florida Politics

The customer *service* department of Orange County Property Appraiser Rick Singh's office has won national recognition through the National Business Awards.


Regional furniture retailer visualizes improved customer service with AR  Chain Store Age

You don't have to be a retail giant to reap the benefits of augmented reality (AR)-enhanced room planning. Jerome's Furniture, a San Diego-based furniture and ...


More detailed survey means VA can improve employee engagement, customer service all at once  Federal News Network

The Department of Veterans Affairs said its decision to consolidate the best of the Federal Employee Viewpoint Survey with its own assessment is paying off.


Using Intel Analytics Zoo to Inject AI Into Customer Service Platform (Part II)  InfoQ.com

This article shares the practical experience of building a QA ranker module on Azure's customer support platform using Intel Analytics Zoo by Microsoft Azure ...


Woods honored for providing outstanding customer service | Local Business  The Southern

As a business leader and involved citizen in the Marion area, Allstate exclusive agency owner Andy Woods has been designated an Allstate Premier Agency for ...


15 Hotels with the Best Customer Service  Reader's Digest

Plush beds and killer views will only go so far if the *service* isn't there to match it. Here, the hotel brands you can rely on to go above and beyond.


Salesforce says a 'major issue' with its cloud service results in outage for some customers  CNBC

Salesforce co-founder Parker Harris said on Twitter that the company disabled access to its online *service* for some customers.


Town introduces online customer service portal for Electric and Water utilities  Estes Park Trail-Gazette

The Town recently implemented a secure, convenient and user-friendly online customer *service* portal for the Electric and Water utilities. The Electric and Water ...


Pegasystems Acquires In The Chat For Customer Service Automation  Seeking Alpha

Pegasystems has announced the acquisition of In The Chat for an undisclosed sum. In The Chat has created chat bot technologies enhanced by machine ...


Google Fi's customer service is a complete disaster - and the proof is piling up  Android Police

Google Fi's customer *service* problems are numerous and well-documented. The carrier has been accused of billing customers for using Wi-Fi, blacklisting... by ...


A Customer Service Guide For Small Businesses, In Honor Of Small Business Week  Forbes

Customer *service* excellence, for any sized business, is one of the most effective ways to build and sustain a competitive advantage. Yet when it comes to small ...


CASEY: Of coffee, complaints and old-fashioned customer service  Roanoke Times

How many CEOs answer complaints from far-flung customers minutes after their emails arrive? Not many, I would reckon. But there's at least one. Meet Miami ...


Police: Fayette woman scammed by fake Amazon customer service number  TribLIVE - Tribune-Review

A Fayette County woman who thought she was calling Amazon customer *service* ended up getting scammed by the person on the other end of the phone, ...


ACT to reduce Iowa City workforce by 155 through outsourcing customer service  KCRG

The company best known for its ACT test college entrance exams will be reducing its employee base by transitioning its customer *service* work to an outside ...


PPA promises shorter waits, better customer service when paying parking tickets  Philly.com

Visitors to the Philadelphia Parking Authority's offices at Ninth and Filbert Streets face a deep dive into long lines, interminable waits, and a bureaucratic ...


How connected are you to your brand’s customer service?  Marketing Land

My last post here generated some great conversations with readers, especially among people who wanted to go deeper into the concept of marketing-as-*service* ...


Processes have infantilised our customer service staff  Financial Times

Sadly, Paul Rhodes' pathetic experiences of dealing with frontline staff at financial institutions are far from unusual (Letters, May 15). In the main, so-called ...


Rimini Street Earns Seven Stevie Awards for Excellence in Customer Service  Yahoo Finance

LAS VEGAS--(BUSINESS WIRE)--. Company support teams and individuals recognized for outstanding customer support and *service* innovation. Rimini Street ...


Attention Retailers: Secrets of Good Customer Service Revealed  Small Business Trends

Providing great retail customer *service* has always been important to those who take pride in their work—but today, it can be a matter of business survival.


At Stew Leonard's, combining customer service and entertainment  Supermarket News

'Stew's Tank' program offers food startups the opportunity for in-store presence.


DMV wants tens of millions in new dollars to improve customer service  KCRA Sacramento

After a scathing audit found California's DMV failed to reduce wait times at its offices, despite getting millions of dollars to fix the problem, the agency is now ...


Verizon customer to get nearly $1,000 in discounts, thanks to Call for Action  AZCentral

Sue Casey, a retired antiques dealer, thought she got a great deal on new iPhones from Verizon. But the savings didn't materialize.


How Pay TV Operators Can Improve Their Customer Service  Forbes

it's imperative that pay TV companies—cable, satellite and over-the-air *service* providers—pay closer attention to what their customers are experiencing.


Why Customer Service May Be The Greatest Differentiator For Your Self-Storage Business  Forbes

As an old retail adage goes, "Customers remember the *service* a lot longer than they remember the price." Yes, that's a catchy quote. But it also plays out when ...


Here's how Mint Mobile's customer service system works  iMore

Mint Mobile users have various ways to communicate with customer *service*. The mobile virtual network operator (MYVO) also offers a growing FAQ, customer ...


Sub-Prime Customer Service  NBC 7 San Diego

Adele Chandler is an Amazon Prime member. She uses the subscription to shop as well as watch movies and television shows online. “It's so convenient to ...


NJ TRANSIT’s New Customer Service Chief Promises Change Amid Riders’ Growing Frustration  CBS New York

NEWARK, N.J. (CBSNewYork) – A new NJ TRANSIT czar has been appointed to improve the rider experience. CBS2's Meg Baker met with the new chief and ...


After selling a funeral home business, duo breathes life into customer service  Business Observer

Who says great customer *service* is dead? Nikki and John McQueen believe they have the clues to help others.


PayPal CFO talks about AI in customer service  Business Insider

John Rainey, PayPal's chief financial officer, wants to improve the payments company's ability to automate customer inquiries.


How To Contact Apple Customer Service/Support  Foreign Policy 2018

There are many phone numbers whenever we search for Apple Customer Support number. And while it's true that Apple has some of the best customer support ...


UNCW Staff Receive Recognition for Exceptional Service, Outstanding Contributions  UNCW News

Thursday, May 16, 2019. Biology lab coordinator Andy Miller is the recipient of the 2019 UNCW Staff Award for Excellence. Miller was honored at the May 15 ...


How the Apple Store Lost Its Luster  Houston Chronicle

In interviews, current and former employees say brand building became more important than serving shoppers.


Ford looks to Houston to drive customer service  Houston Chronicle

The Houston call center is a key part of the Dearborn, Mich., automaker's effort to improve its customer experience to build brand loyalty at a time of fierce ...


Zendesk acquires Smooch, doubles down on support via messaging apps like WhatsApp  TechCrunch

One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly frustration) and ...


To Fix Customer Service, Solve 3 Challenges to Improve the Agent Experience  Customer Think

This is evident in our everyday experience. Whether we are waiting in a telephone queue, or do not get a meaningful answer to an inquiry or are even brushed ...


Chick-fil-A employee changes customer’s flat tire in drive-thru line  WJW FOX 8 News Cleveland

EAST RIDGE, Tenn. – It's no secret that Chick-fil-A is all about excellent customer *service*, but one employee at a Tennessee location went above and beyond to ...


Persimmon: Customer-service initiative hits sales  MarketWatch

Persimmon PLC (PSN.LN) said Wednesday that its weekly private sales rate in the year to date fell by 5% as a result of actions taken to improve *service* to...


Study: 73% Of Shoppers Spend More In Response To Good Customer Service - Retail TouchPoints  Retail TouchPoints

Measuring the bottom-line effects of customer *service* has traditionally been difficult, but a new study quantifies its impact: 73% of consumers say that good ...


Endesa taps IBM Watson and IBM Cloud to deliver superior Customer Service through its AI Contact Center  Yahoo Finance

MADRID, May 15, 2019 /PRNewswire/ --Working with IBM, Endesa, the largest Spanish energy power company, has transformed its call center into an AI contact ...


Mouser Electronics Adds Local Customer Service in Brazil to Meet Design Needs of Area Customers  Associated Press

Press release *content* from Business Wire. The AP news staff was not involved in its creation.


DeKalb city stepping in to train businesses in customer service  Atlanta Journal Constitution

Patrons will know when they walk up to your establishment, they should expect the best customer *service*."


Customer Service and CX Lessons from Three Iconic Brands | By Shep Hyken  Hospitality Net

I've talked and written about the differences between customer *service* and the customer experience, also known as CX. Customer *service* is typically what ...


AI doesn’t always need to be more human  VentureBeat

It's time to stop obsessing over making AI seem human and start focusing on how this transformative technology can help consumers, businesses, and society.


Lessons in Customer Service from The Ritz-Carlton's Horst Schulze  Knowledge@Wharton

If you build a customer-centric business, the money will come. That's the message from Horst Schulze, co-founder of luxury hotel chain The Ritz-Carlton.


Employee voices can shape better workplaces and customer service | Opinion  The Tennessean

Town hall meetings by senior leaders and avenues for employees to share ideas and be heard are some ways to build a better workplace culture.


Customer Service Still Top Concern in WERC 2019 Annual Report  Material Handling & Logistics

Sometimes things don't change. For the past three years the Warehousing Education and Research Council (WERC), has found that respondents of their annual ...


Jim Riehl's Friendly wins award for customer service for fourth year  Thecountypress

LAPEER — For the fourth consecutive year, Jim Riehl's Friendly Chrysler Dodge Jeep Ram dealership has won the Customer First Award for Excellence ...


Ghanaian hospitality should boost customer service - Sylvia Inkoom  GhanaWeb

The generally warm nature of Ghanaians towards guests and to a large extent towards one another should have been a strong driver of good Customer ...


Flour recalled after 17 people in 8 states sickened with E. coli, CDC says  Fox News

A grocery store chain has issued a recall for bags of flour over concerns about E. coli contamination after at least 17 people have been sickened in eight states.


KCTC honored for customer service | Kalona  The Kalona News

Kalona Cooperative Technology Company has received Pivot Group's 2018 outstanding customer experience award for the second year in a row, recognizing ...


IRS outlines six-year plan to modernize operations, improve customer service, enforcement and cybersecurity  talkbusiness.net

The U.S. Department of the Treasury has released a six-year plan to modernize IRS business operations, focusing on providing American taxpayers with better ...


Job: Customer Service Rep – Stages Cycling  BikePortland.org

Customer *Service* Rep. Company / Organization. Stages Cycling. Job Description. Stages Cycling LLC, with offices in Portland and Boulder, CO, launched the ...


Release of gratuity  Gulf News

Bank helped the complainant and released his end of *service* benefits.


Customer service and the Four Agreements  taosnews

I first read the The Four Agreements by Don Miguel Ruiz about 20 years ago. As I incorporated the agreements into my life I was able to make major moves ...


Tales of fear and loathing in local customer service  Athens NEWS

As anyone who has worked a customer-*service* job can tell you, it's not the easiest line of work. The pay is often pitiful, and certain customers can make your life.


Podcast: Equity release, bad customer service and complaints data  Financial Times

Would you use your property to supplement your pension? Record numbers of Britons are using equity release to do just that and this week's FT Money Show ...


Vivint Smart Home Wins 2019 Excellence in Customer Service Award  Associated Press

Press release *content* from Business Wire. The AP news staff was not involved in its creation.


Which Credit Cards Have the Best Customer Service?  LowCards.com

If you are in the market for a new credit card, you may want to consider how the company treats its customers. After all, there are so many credit cards on the ...


Online bank Simple makes things harder by removing bill pay  TechCrunch

With a growing number of challenger banks taking on the U.S. market, one of the original startup banks, Simple — now owned by BBVA — has taken the ...


Tackling the obstacles to next-gen customer service AI (VB Live)  VentureBeat

Sponsored by Bold360 by LogMeIn. An investment in customer *service* technology doesn't guarantee a positive return. To be successful, your organization has ...


Jobs Insurance call center in Las Vegas hiring over 50 customer service positions Jordan Gartner 7  KTNV Las Vegas

LAS VEGAS (KTNV) — An insurance company is looking to hire more than 50 employees for its call center located in Las Vegas. Canadian company Wawanesa ...


Honesty, hard work & unmatched customer service  Examiner Enterprise

Joe Land Carpet Cleaning was founded on honesty, hard work and unmatched customer *service* over 45 years ago by Joe Land Sr. Today, Joe Land Jr. carries ...


Online pet supplies retailer opens $7.2M customer service center in southeast Louisville – Lane Report | Kentucky Business & Economic News  The Lane Report

LOUISVILLE, Ky. — Louisville Mayor Greg Fischer today announced that Chewy.com, an online pet supplies retailer, is expanding in Louisville with a $7.2 ...


City of Stanford Waterworks launches customer service app - The Interior Journal  Interior Journal

STANFORD — City of Stanford Waterworks customers no longer have to rely on the radio, newspaper or television to learn of boil water advisories, water leaks, ...


[Video] Customer Retention with Precision Service Plans: Be Flexible & Transparent  Precision Farming Dealer

Cory Allely, AMS specialist with Platte Valley Equipment in Wahoo, Neb., shares the origins of the 4-store John Deere dealership's E3 precision support ...


Apple Stores Hit With Customer Service Complaints  Bloomberg

Apple Stores are being hit with complaints that customer *service* has declined. Bloomberg's Mark Gurman has more on "Bloomberg Technology." (Source: ...


Swift Current SARCAN Wins Customer Service Award  SwiftCurrentOnline.com

The SARCAN depot in Swift Current has been honoured for their work keeping the place looking spick and span. Last week during a banquet during the ...


'I replied to a genuine bank tweet and lost £9,200 to a fraudster'  The Guardian

An experienced accountant fell for a scammer mirroring Metro Bank's security and customer *service*.


Premier Student Loan Center Striving To Keep Customer Service Reputation  Associated Press

Press release *content* from ACCESSWIRE. The AP news staff was not involved in its creation.


Chick-Fil-A operator talks customer service, with a side of 'My pleasure'  Southeast Missourian

Mid-day Tuesday Chick-fil-A owner and operator Brian House gets everyone's attention at his Cape Girardeau store. "Today we want to recognize our officers ...


Dubai's RTA launches 24/7 smart customer service counters  Gulf News

I-Counter in Dubai can process driving licence renewal, vehicle registration and much more.


4 Best Password Managers of 2019 (Paid, Family, and Free)  WIRED

Password managers are the vegetables of the internet. We know they're good for us, but most of us are happier snacking on the password equivalent of junk ...


JD Power Once Again Recognizes Deltek for Providing “An Outstanding Customer Service Experience”  GlobeNewswire

For the second year in a row, Deltek's Assisted Technical Support exceeds benchmark for customer satisfaction by J.D. Power standards.


County seek SCAT savings | North Port Sun  yoursun.com

SARASOTA — With the notion of privatizing the county's bus system dead, Sarasota County commissioners are now seeking other ways to provide the *service* at ...


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