Customer Service Information


Customer Service Information

Mastering Challenging Service Situations


During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and ultimately your bottom line.

Doesnt Anybody Work Here? Nametags Impact Employee Communication


Walmart was the first business to require all its employees to wear nametags. (There's a surprise!) Sam Walton created this initiative because he wanted his customers to "get to know the people they bought from.

What Do Your Clients REALLY Think of You?


*********************************************Know Thyself - Socrates*********************************************I'd like to start this article with a test ?What do you get when you cross a Northern Canadian male, a 4x4 truck and heavy rain?You guessed it! ? Mud Bogging!!!!That is how I spent my morning. My husband's new truck was too shinny, so he felt he had to get it dirty again just so he could wash it for the fourth time this week.

What Exactly is Customer Relationship Management?


The defintion of Customer Relationship Management (CRM) that I favor is "CRM is the business strategy that aims to understand, anticipate, manage and personalize the needs of an organization's current and potential customers"From this we can learn that CRM is more than just a piece of software; CRM is a business strategy, one that puts the customer at the heart of the business."That's nothing new" I hear you say, and you would be right.

How To Use Your Current Customers


Jay instructed a customer of his to offer a rare coin collection to new customers for just $19. He was actually losing a couple of dollar on every sale! But .

When the Customer Demands: Give a Discount or Lose the Order


Periodically every sales person encounters the customer who refuses to buy unless they receive a discount. Sometimes this is driven by the organization's culture or the buyer wanting to look good to their boss and sometimes it is simply the mindset of the individual buyer them self.

Customer Service Is More Than Just Being Nice To People


Many organizations tackle to the issue of customer service by exhorting their employees to speak with a smile. Be polite.

Restaurant Owners - How Important are People Skills?


You are serving great food. Your establishment is new, spotless and inviting and yet you are not getting the repeat visits that you expect.

How to Provide Instant Customer Service


Customer service is an essential component of any business. Clearly, if you work alone your business thrives on good customer service.

Dealing with People - Words to Avoid


You probably realise how the wrong tone of voice and negative body language can cause problems when dealing with other people, particularly customers and staff. However, using the wrong words can also cause problems.

E-Business's Best Friend: eCRM


From Ebay to the smallest home-operated start-up, e-businesses of all sizes struggle to accurately answer a common question: who are my customers? If you can't answer that question, chances are you're also in the dark about the following questions. What customer demand trends can I expect in the future? How can I improve customer retention? What can I do to build long-term relationships of trust with customers? Knowing the answer to these questions can mean the difference between long-term growth and profitability and crashing and burning.

The Dissatisfied Customer


We, as small business people, naturally dislike complaints from our clients and customers. Because we're intimately involved with our home businesses, small businesses, or freelance careers, any complaint takes on a personal commentator.

Everyone talks in code!


How often have you left a meeting with a customer or your boss telling yourself he likes my ideas. Only to find later that you didn't get the sale or your boss has told everyone that you are crazy.

A White Paper: Profiting with Kindness


In 2002, there wasn't much interest for Kindness in business, and some business people would question, "What does kindness have to do with business, anyway?" Is this a for real question or just to prove a point? Or perhaps they couldn't figure out what being kind really had to do with business. Or perhaps the word was a jargon word, an unfamiliar language.

What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees


Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming.

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Forbes

Anticipatory Customer Service: How Purpose-Driven Leadership Can Foster The Highest Level of Service
Forbes
The standard level of customer service at most modern companies is reactive. Reactive service isn't the worst thing in the world (it's a lot better than negative service), but it's not an effective way to create loyal customers. Reactive customer ...



Entrepreneur

How AI Can Make Customer Service More Efficient
Entrepreneur
"When we give our machine-learning algorithm access to historical customer service data, it begins to identify patterns and learn in a human-like way," Mikhail Naumov told me. He's co-founder and president of DigitalGenius (a frontrunner in the AI and ...



Forbes

3M Takes Customer Service To The Extreme
Forbes
Meet customer needs and you are well on your way to business success. Sounds easy, right? Even in the age of social media where you can track what your potential customers are talking about, it can be challenging to pinpoint exactly what they need ...



Bloomberg

The Customer Service Chatbots Are Getting Smarter
Bloomberg
Amelia can handle thousands of requests and complaints at a time. She just needs some human guidance—for now. By. Michael Belfiore. More stories by Michael Belfiore. April 25, 2018, 4:00 AM PDT. Photographer: Getty Images. IPsoft Inc.'s Amelia is a ...



Forbes

5 Predictions On The Future Of Customer Service
Forbes
Growing customer expectations are forcing companies to rethink their approach to customer service. Technology is playing a big role in this shift, with connected devices, automation, and artificial intelligence (AI) enabling organizations to better ...



VentureBeat

Why AI can't fix your broken customer service model
VentureBeat
Knowing what I do for a living, he ended his tale with the question, “If they had artificial intelligence, would this fix their customer service?” The question illustrated how people often see artificial intelligence as a magical answer to all woes ...



How to Make Customer Service Work for Your Marketing Stack
MarTech Advisor
Marketers have invested too much money in acquiring customers and too little in keeping them. JotForm CMO Steve Hartert lays out a blunt case and tested strategies for turning customer service into a martech asset. Once a year, the martech wizard Scott ...



BRIEF-NICE To Acquire Mattersight, Bolstering Its Leadership In Cloud Customer Service Analytics
Reuters
April 26 (Reuters) - Nice Ltd: * NICE TO ACQUIRE MATTERSIGHT, BOLSTERING ITS LEADERSHIP IN CLOUD CUSTOMER SERVICE ANALYTICS. * NICE LTD - OFFER PRICE PER COMMON SHARE WILL BE $2.70. * NICE LTD - ACQUISITION IS EXPECTED TO BE NON-DILUTIVE TO NON-GAAP ...



Business Wire (press release)

NICE To Acquire Mattersight, Bolstering its Leadership in Cloud Customer Service Analytics
Business Wire (press release)
Barak Eilam, CEO, NICE, said: “Analytics is the cornerstone of NICE's strategy of creating a new customer service paradigm with CXone and Adaptive WFO.” “We were very impressed with Mattersight's innovative technology and domain expertise, as well as ...
NICE Systems buys US cloud analytics co Mattersight for $90mגלובס

all 8 news articles »


Char-Koosta News

Join customer service and job readiness workshop on May 3
Char-Koosta News
PABLO — Customer Service And Job Readiness Workshop set for Thursday, May 3 from 1 p.m. to 4 p.m. in the IT Training Room, located in the Lower Level of Old Tribal Complex Building. The Soft Skills & Customer Service workshop will discuss: First Week ...


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