Customer Service Information


Customer Service Information

How To Handle Customer Billing Snafus


Q: I just discovered that for the past six months I have been billing a client half of what I should have been. Should I just include the total of the past due balance on his next bill or contact him first to let him know that it's coming? This client has been difficult in the past, so I'd rather not deal with him until I absolutely have to.

Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service


Last night I was at my computer and a Skype chat window opened up with a link in it from a stranger. I clicked the link and was taken to one of those "You would have to be crazy to pass up this business opportunity" sites.

One of the Secrets of a Great Customer Experience


A few weeks ago we conducted our annual "Customer Experience Study Tour" in London England. This is where we take delegates to visit a number of leading Customer Experience companies for a behind-the-scenes look at how they approach the task of building a great Customer Experience.

Are You A Coward? I Was


Over the last month, I have come to hate emails and answerphones; not because I get 100 emails every day but because emails and answerphones are fast becoming the tool of the coward. At Beyond Philosophy we worked with a client a while ago whose account managers and sales teams never used to speak to anyone! They just used to send emails.

Customer No Service - How to Lose a Loyal Customer!


So today was the day where I almost stopped going to my favorite supermarket here in Milwaukee. If you're in Milwaukee, you know the one I'm talking about: the cool one downtown that has 1000 different types of produce, and a whole aisle dedicated to gourmet coffee and teas.

Your Career Plan--Think Like A CEO


You've been going 6-to-late; exhausted by running the supersonic treadmill of life and wish you had a different job. But you can't because you have no time and you're left spent at the end of every day.

Cheap To Keep


You've heard it all before when it comes to stats about customer retention. Acquiring a customer costs five to 10 times more than retaining one.

What You Need to Know About CRM


1. It's all about the customer.

Customer Feedback: Everyone has an Opinion - USE IT!


Have you ever been in a department store and known exactly what you were looking for but couldn't locate any staff to help you find it? Think of your website as your very own department store, and your contact numbers, email addresses, and FAQ's navigational buttons as your staff. Without these handy interaction tools, your purchaser will get frustrated and E-shop somewhere else.

4 Tips Toward Overcoming Bad Customer Service


Customer service is the pits, you say. You are not alone.

And The Difference is... Attitude


I returned a rental car at an airport yesterday. As the person who was going to check me in approached, he smiled (which shocked me) and said, "Hello Mr.

Adjustment DENIED


It's just a simple thing - I bought a new set of shelves for my office. It wasn't a real problem, but when I got the shelves home, I found dents on the front of the shelves where the package had been leaned up on some other object, the shelves had been removed from the original box and put into another box.

Automating Your Help Desk Workflow


Do you know you can open, answer, close and report help desk information without human intervention?Automation is a powerful feature provided by most enterprise level help desk products; however, most organizations rarely take advantage of these features. Based on a survey conducted by RightStar Systems, only 5% of the help desk managers interviewed were using automation to its fullest capacity.

Add Value - And Kill Mediocrity in Customer Service


There are two kinds of customer service we all experience occasionally, outstanding customer service, and bad customer service. What we experience most of the time is mediocre customer service.

The Drawback of Hacking Off a Blogger Through Weak Process Gaps and Pathetic Customer Service


With all of the recent data theft in the financial sector, it is important to make sure that we don't go crazy trying to protect ourselves from risk. Risk management does have a value but this value lies mostly on the front end.

More Articles from Customer Service Information:
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MORE RESOURCES:
Customer service is poised for an AI revolution  ZDNet

AI is viewed by customer *service* decision makers and agents alike as a boon to the customer and employee experience. AI adoption is nascent, but it's set to ...


A Customer Service Professional Can Always Offer Kindness, Even When They Can't Save The Day  Forbes

It's easy to believe that great customer *service* means providing dramatic solutions to customer problems when they arise: emergency tailoring for a well-dressed ...


On Extreme Customer Service, Here Are Your Thoughts  INSTORE MAG

Customer *service* makes or breaks a business. Occasionally you have to think outside of the box or go to the extreme to make a difference, so it was nice to see ...


A Complete Guide to Social Media Customer Service  Search Engine Journal

This guide will help you create a social media customer *service* strategy from scratch and answer frequently asked questions about social customer support.


UK's largest broadband suppliers failing on customer service  ComputerWeekly.com

The UK's big four internet *service* providers (ISPs), which control 90% of the broadband market between them, are failing on customer satisfaction metrics, ...


Six Top Innovating Customer Service Companies for 2019: The CRM Service Rising Stars Awards  Destination CRM

These vendors provide the products, services, and integrations that add up to innovation.


Consulting Their Creator: 5 Customer Service Principles That Power Luxury Hotels, Lexus And Apple  Forbes

Five customer *service* principles from Horst Schulze, hotelier, hospitality expert and, as consultant, a force behind the creation of the customer *service* ...


Salesforce update brings AI and Quip to customer service chat experience  TechCrunch

When Salesforce introduced Einstein, its artificial intelligence platform in 2016, it was laying the ground work for artificial intelligence underpinnings across the ...


Tax returns stolen by scammers using false customer service numbers  WLS-TV

The I-Team is getting results after uncovering a new tax scam that could target people getting their tax refunds deposited onto apps.


Best Customer Case Management: The 2019 CRM Service Leaders Awards  Destination CRM

THE MARKET. Customer *service* is a major factor in consumers' shopping habits, In fact, 67 percent of consumers in a recent survey by the International Council ...


Working in Clark County: Kristen Starr, customer care counselor at Humane Society for Southwest Washington  The Columbian

Revenue/Expenses: The most recently posted financial statements on the organization's website from 2016 reflected $4,320,391 in revenue and gains and ...


Metro Transit boss: Crisis in customer service sparks improvements on buses and trains  Minnesota Public Radio News

Metro Transit's new general manager is rolling out a list of improvements to buses and trains in response to what he says is a *service* crisis across the agency.


Customer Service Saturdays: Jackson water department helps customers with high bills  WLBT

JACKSON, MS (WLBT) - Since December, the Water and Sewer Business Administration has been working on Saturdays to help the thousands of customers ...


Customer Service For Beginners: 10 Best Practices Employees Need Training On When New  Forbes

When you're tasked with training your newest employees in customer *service*, which fundamental customer *service* best practices do you need to convey?


Shenango Honda earns customer service award | Local News  Sharonherald

HERMATAGE – Shenango Honda, of Hermitage, has earned the prestigious 2018 Council of Excellence award. Shenango Honda has distinguished itself and ...


4 customer service transformations: What the C-suite needs to know  ZDNet

The Fourth Industrial Revolution has radically transformed the customer's expectations of companies, and customer *service* is transforming in kind to meet those ...


"No Problem:" The Vuvuzela Of Customer Service  Forbes

“No problem at all.” That's exactly what the young man on the phone at the bank said to me after I thanked him for not being able to answer my question.


Tesla's biggest problem is its customer service, according to a new Bernstein survey  CNBC

The annual survey of Tesla owners saw a higher percentage of respondents than last year say they "love" their Teslas.


Kurtz earns honor for customer service  Herald Review

Nancy Kurtz, an American Family Insurance agency owner in Grand Rapids MN, has been recognized for providing an outstanding customer experience under ...


Webinar - Pay TV Customer Care: Managing the Customer Life Cycle  Broadcasting & Cable

Cable operators, who have spent the past several years focusing on the nuts and bolts of customer care -- narrowing appointment windows, improving on-time.


Using KonMari Methods To Tidy Up And Spark Joy Into Customer Service  Forbes

The KonMari method is a popular program that helps people clean up, add order to, and declutter their lives. It comes to us from Marie Kondo, New York Times ...


GM Roth recognized for customer service | News, Sports, Jobs  Nashua Telegraph

NASHUA – G.M. Roth Design Remodeling of Nashua received a 2019 Guildmaster Award from GuildQuality for demonstrating exceptional customer *service* ...


Ridge Tool expansion to improve efficiency, customer service  Chronicle Telegram

ELYRIA — Construction is on track for the new 30,000-square-foot addition to Ridge Tool Co.'s manufacturing facility at 400 Clark St. Becky Brotherton ...


Three Offbeat Customer Service Training Best Practices, Including 'Don't Yuck A Customer's Yum'  Forbes

Customer *service* training in best practices doesn't have to be dull to be effective. Rather, the more colorfully you frame *service* principles and best practices in ...


Briefs: Nominations open for Customer Service Star Award  Marion Star

MARION - The Marion Area Convention and Visitors Bureau is accepting nominations for the 2019 Customer *Service* Star Award through April 12. The annual ...


Leverage AI To Remove Friction From The Customer Service Experience  Forbes

Customer *service* could pose the biggest threat to companies in today's consumer-centric culture. Here's how innovators can use AI to step in and help.


Why Is Customer Service So Bad? Because It's Profitable.  HBR.org Daily

It's a familiar scenario: A *service* provider fails to live up to your expectations and you feel some restitution may be in order. Yet, when you call customer *service* ...


Eir sued by Dutch provider of ‘DIY’ customer care service  The Irish Times

Row relates to telco's decision to shut down 'community forum' section of its website.


Customer Service Automation: Three Ways To Rethink Your Team's Roles  Forbes

In 2018, I wrote about how I believe the contact center is having its “Model T Moment” and how automation in customer *service* is on the cusp of becoming the ...


Getting customer service right  Feedstuffs

There are plenty of customers who are out to game companies. But that's not what most customers want to do when contacting a business about a problem.


Turning big data into lower shipping rates, better service  FreightWaves

Big data is opening up opportunities for shippers of all sizes, and used properly, it can help reduce shipping rates and improve customer *service*.


These Travel Companies Have The Best Customer Service  Forbes

If you want a great customer *service* experience the next time you travel, look for brands with established *service* reputations. That's the conclusion of a new ...


Venmo to Users: If You Owe Us Money, We’re Coming for It  The Wall Street Journal

The payments *service* is trying to curb its losses. But some users say Venmo is going after the wrong people.


StellaService raises $11 million to bring real-time feedback to more customer service agents  VentureBeat

StellaService, a customer *service* feedback platform, has raised $11 million in a round of funding from Zendesk and other big-name investors.


Amazon is hiring 3,000 remote workers in 18 states  CNBC

Earlier this month, Amazon announced plans to hire 3,000 remote workers in 18 states. The job listing for customer *service* associates, posted on March 4th, ...


Six Ways Unlikely Industries And B2B Companies Can Rock The Customer Service Experience  Forbes

Companies in unglamorous, yet essential, industries and niches (septic system maintenance, mortuary supplies, car wash operations, trade association ...


Customer Service Workshop Planned  KSAL

According to the Salina Area Chamber of Commerce, on April 10th or 11th customer *service* expert, Bill Drury will present a workshop entitled “A Passion for ...


Five Negotiation Strategies When Traditional Customer Service Fails  Forbes

Giving your customer new ways of looking at the problem is the first step in solving it. When traditional customer *service* fails, how can leaders respond - before ...


Customer Service Training Essentials That Every Keynote Speech, Training Or Workshop Should Cover  Forbes

Every customer *service* training session (or keynote speech or workshop or breakout session on the topic) needs to include both the why and the how: ...


Here are the Detroit car brands that top customer service satisfaction  Detroit Free Press

Buick tops mass market brands for the best customer satisfaction with dealer *service*. Cadillac is third highest among luxury brands.


Mayor McGill says Fort Smith's customer service must improve, plans to create committee  talkbusiness.net

Mayor George McGill is disappointed in the state of customer *service* in the city of Fort Smith, and made clear his frustrations during the regular meeting of the ...


Will Sprint's New AI-Based Customer Service Tool Be the Right Answer for Businesses?  Motley Fool

Automating customer *service* has been a goal for businesses for decades. It makes good financial sense -- every employee is a recurring expense on the books, ...


The Thinking Behind Customer Relationship Management (CRM)  Forbes

Jon Ferrara knows a thing or two about business relationships. He's one of the pioneers of the CRM (Customer Relationship Management) software industry, ...


ServiceNow's CR approach kicks customer service off its corporate island  SiliconANGLE News

ServiceNow Inc. is part of a breed of companies seeking to capitalize on the third stage of what has been a steady evolution in software-driven enterprise ...


WSJ on Apple's Video Service: Starz, Showtime, and HBO to Cost $9.99 Per Month, Roku May Gain Apple TV App  Mac Rumors

The Wall Street Journal has outlined its expectations for Apple's media event tomorrow at Steve Jobs Theater, where the company is expected to...


To Deliver Great Customer Service, Focus On The Three Things That Really Matter  Forbes

Use these principles as the foundational blocks of excellent customer *service*.


How a bookshop wolf handles awkward customers  BBC News

If you've ever worked in customer *service*, this comic might resonate.


Customer Service vs Customer Experience: What’s the Difference?  SmarterCX

Delivering a winning CX starts with understanding the difference between customer *service* vs customer experience. Here's what you need to know.


CDK Gets Serious About Customer Service  Ward's Auto

CDK Global, a major retail automotive technology company in the midst of an ambitious customer-*service* improvement initiative, is learning a thing or two from a ...


Mackay: Never undersell value of customer service  Star Tribune

As everyone who is in business knows, the customer is always right. The customer who isn't always right is also not your customer. I have yet to see a business ...


Keep the Customer Satisfied: 4 Tried and True Service Guidelines  Inc.

When was the last time you felt pleased with a customer *service* experience? As Warren Buffet once said, we can't just "satisfy" the customer; we have to learn to ...


Cosabella launches subscription lingerie service  Retail Customer Experience

Cosabella is launching a monthly lingerie subscription box *service* utilizing the Snap+Style Business curation platform. The box is filed with items personally ...


The best advice ever received about luxury customer service  Inman.com

As a luxury real estate agent, you play many parts over the course of a day. From the moment you enter this industry, you are negotiating the fluctuating world of ...


A Secret Of Success As A Keynote Speaker? Customer Service Beyond The Speech  Forbes

If you want to increase your success as a keynote speaker, trainer, or workshop leader, then customer *service* improvement–the *service* and support you provide ...


How Forsyth County wants to improve its customer service  Forsyth County News Online

Recently, water *service* went out for residents in a north Forsyth neighborhood due to county work on the waterline. That community's attempts to get answers ...


Burgess earns top honor for customer service  Columbus Telegram

Madison, Wis. – Chase Burgess, an American Family Insurance agency owner in Columbus, has been recognized for providing an outstanding customer ...


Block Customer Service Chat Pop-ups With This Browser Extension  Lifehacker

Chrome and Firefox: Pop-ups are back, baby! They offer 10% off, they ask you to subscribe to newsletters (sorry), they pull up a chat window so customer *service* ...


About One-third of Smart Speaker Owners Want to Contact Customer Service Departments by Voice  Voicebot.ai

Many businesses are thinking about how to best employ voice assistants now that over 66 million U.S. consumers own smart..


Kudos to Lee County, Cape Coral for professional work, customer service: your say  The News-Press

Thank you for your help. It is also nice to see both government agencies working together to help resolve paper work problems.


Lamps Plus taps SMS texting for customer service  Mobile Marketer

Specialty lighting retailer Lamps Plus now lets customers seek help from store employees by sending text messages to any of its 37 locations. The manager or ...


Boat Maker Recognized for Customer Service  Sarasota

The Manatee County-based boat manufacturer Chris-Craft was recently given the 2018 Marine Industry Customer Satisfaction Index Award for excellence in ...


4 Ways a Small Business Can Step Up Customer Service  The Motley Fool

As a small business owner or manager, you're likely painfully aware of your weaknesses compared to your larger rivals. You may have to charge more for some ...


Sun Country admits cost-cutting is hurting customer service  Star Tribune

Ray Nayyar flew on Sun Country Airlines back to Las Vegas after competing in the U.S. Open Racquetball tournament in Minneapolis, but three of his racquets ...


T-Mobile’s $50 home Internet service has no data cap, but plenty of limits  Ars Technica

T-Mobile today said it is starting "an invitation-only pilot for in-home Internet *service* on LTE" and will connect up to 50,000 homes this year in rural and ...


This Grocery Store Has the Best Customer Service in America  Reader's Digest

If you live in the southeast United States, you're in luck. A supermarket chain in your region has been ranked tops in customer *service* among grocery stores.


What is happening to customer service these days? | Opinion  Clarksville Leaf Chronicle

My orderly smooth functioning world, all of a sudden, seems to be collapsing and becoming chaotic. I wonder if others are noticing the same.


Focus on customer service fuels TestOil's growth  Crain's Cleveland Business

The customer-facing name for holding company Insight Services Inc. recently expanded, adding about 5400 square feet of space to its 10000-square-foot ...


Sussex County employees land recognition for customer service  Delaware State News

GEORGETOWN — Two Sussex County employees who were among several dozen nominated for exceptional customer *service* over the first quarter of 2019 ...


Analysis: Best Buy's customer service makes it a destination for many  Chain Store Age

On the surface, Best Buy's overall sales figures look disappointing – with both enterprise wide and domestic revenue tumbling over last year. However, all of this ...


How to Use Social Media as an Effective Customer Service Tool  The Content Standard by Skyword

More and more brands are using social media as a customer *service* tool—and with good reason. Here's how to best utilize this outlet in social strategies.


Mr. Marketing: This is great customer service  The San Diego Union-Tribune

Until this last weekend I never considered whether great customer *service* really improves your life. A brochure and a pastry changed all that.


SD Businesses Lauded For Outstanding Customer Service | Community  Yankton Daily Press

PIERRE — The South Dakota Department of Tourism has recognized 112 businesses and organizations across 37 communities in South Dakota for their ...


Where Consumers See Opportunities for Customer Service Automation  MarTech Series

The benefits of automating customer *service* experiences via conversational AI platforms are rapidly becoming apparent to enterprise business leaders.


Amazon to hire Vermonters for virtual customer service program  Vermont Biz

Online-retailer Amazon has announced plans to begin hiring several dozen Vermonters later this year for new part-time positions in Virtual Customer *Service*, ...


Godfrey insurance agent recognized for customer service  AdVantageNEWS.com

Gerard Fischer, an American Family Insurance agency owner in Godfrey, has been recognized for providing an outstanding customer experience under the ...


European Tour Destinations Conference focuses on strategy, customer service and personalised experiences  Travel Daily News International

The conference hosted European Tour Destinations' annual awards, recognising the success of venues, based on the network's ongoing consultancy services, ...


ScotRail unveils customer service improvement plan  BBC News

ScotRail has unveiled a £18m plan to try and improve its performance for passengers. Leasing three extra trains and hiring more staff - including 55 drivers and ...


Sheriff Tom Dart Warns of Scammers Posing as Apple Customer Service Reps  NBC Chicago

Cook County Sheriff Tom Dart's office has issued a warning about phone scammers who have been calling area residents posing as Apple customer *service* ...


Uber Chose Zendesk Support to Scale Its Customer Service  American Inno

Very few companies have seen the kind of success that turns their name into a verb. There's Google, of course, and there's Uber.Since its founding in 2009, Uber ...


What’s The Worst Customer Service Experience That’s Ever Taken Place In Your Store?  Twice

Share your best — and by best, of course, we mean worst — stories involving customer *service* as told through the eyes of the retailer.


Don Turner is indispensable for his dedication to customer service  Richmond.com

The Richmond Group's most recent Indispensable Award goes to Virginia's IT Regional Manager Don Turner for his around-the-clock efforts to rescue our ...


Letter | Vet hospital staff, customer service is best  Santa Cruz Sentinel

I want to praise Pacific Emergency Vet Hospital for their outstanding care and kindness. Their staff and customer *service* are the best. Thank you for your help ...


Improve performance and customer service with connected trucks  Fleet Owner

With today's technology, there's no excuse for being out of touch with a vocational truck fleet. The performance of vehicles and drivers is a vital factor in the ...


Bombardier to Significantly Bolster its Customer Service Capabilities in the Asia-Pacific Region Through Extensive Singapore Service Centre Expansion  GlobeNewswire

Expanded Singapore *Service* Centre will be the largest OEM-owned business aviation maintenance facility in Asia; Investment is the next step in a major global ...


Zingle Wants Hotels to Get the Message on Customer Service  NBC 7 San Diego

A long wait for coffee sparked the idea behind Ford Blakely's business messaging company, Zingle.


Deaths published Monday, March 25, 2019 | Death Notices  Tulsa World

TULSA. Brocksmith, Jonathan N., 64, independent life insurance broker, died Saturday, March 23. Services pending. Moore's Southlawn. Ess, Shirley, 77, Ess ...


Chris Heise, American Family Insurance agency owner earns top...  West Fargo Pioneer

Chris Heise, American Family Insurance agency owner earns top honor for customer *service*. American Family Insurance agency owner, Chris Heise in West ...


Walmart is reportedly looking into launching its own cloud gaming service  The Verge

There's a chance Walmart — yes, the brick-and-mortar empire — is getting into the cloud gaming business. A report was released in regards to developments ...


BA flight lands in Edinburgh instead of Dusseldorf by mistake  BBC News

A British Airways flight destined for Dusseldorf in Germany has landed in Edinburgh by mistake, after the flight paperwork was submitted incorrectly.


'Old fashioned customer service' core of Vernon Teach and Learn  BCLocalNews

The shop has been able to grow thanks to its dedication to the customer.


DFW Airport and Dallas Love Field win accolades for customer service  Dallas News

DFW Airport and Dallas Love Field Airport were both named Best Airport in North America for customer *service* quality Wednesday by the Airports...


Best waiter, bartender pour customer service at Salty's at Redondo  Federal Way Mirror

Tawna Gogolin voted best bartender; Erin Keeley named best waiter.


Fake customer service scam costs Cash App users thousands  KMOV.com

ST. LOUIS (KMOV.com) -- For the last year, Nekeidra Mussey has used a *service* called Cash App, a money transfer system similar to Venmo which allows her to ...


Podcast: Revenge of the Customer Service Rep  Kellogg Insight

We'll send you one email a week with *content* you actually want to read, curated by the Insight team. Loading. Waiters get mistreated. Call center operators get ...


10 Tips for using Messaging Apps in Customer Care  Customer Think

Messaging apps can be hugely advantageous for digital customer engagement strategies, offering a multitude of benefits such as increased privacy, ...


First American's Database Solutions Group Honored for Customer Service and Innovation at 2019 Stevie® Awards  Associated Press

This *content* is a press release from our partner Business Wire. The AP newsroom and editorial departments were not involved in its creation.


Vivint Solar honored with nine Stevie Awards for exceptional sales and customer service  pv magazine USA

Vivint Solar, Inc. (NYSE: VSLR), a leading full-*service* residential solar provider, announced today it was awarded with nine Stevie Awards at the 13th annual ...


Total customer service for 20 years at Total Image Unlimited  Lincoln Journal Star

Jasmin Stewart-Handy had just moved to Lincoln and was looking for a place to buy hair.


Problem Solved: Sears sold me a lemon and it won’t make good  The Mercury News

You're getting a tough lesson in doing business with a failing company.


Wendy's employee accused of assaulting customer arrested on job, fired  WSB Atlanta

GWINNETT COUNTY, Ga. - A Gwinnett County fast-food employee is facing criminal charges because police say he lost his temper with a customer.


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