|Customer Service Information|
Customer Service Information
Customer service rep who took 2 phone calls, then quit can't get unemployment comp, Pa. court says - PennLive
Customer service rep who took 2 phone calls, then quit can't get unemployment comp, Pa. court says PennLive
A customer *service* rep who took two phone calls and then quit because she claimed the job was giving her anxiety attacks isn't eligible for unemployment ...
Full Time and Part Time Customer Service Representatives - Austin Daily Herald Austin Herald
Are you looking for a great career opportunity? Do you enjoy providing great customer *service*? Cooperative Response Center is the career for you! CRC in ...
Identifying New-Age Customer Service Skills That Can Drive the Growth of the Retail Sector | Infiniti Research - Business Wire
Identifying New-Age Customer Service Skills That Can Drive the Growth of the Retail Sector | Infiniti Research Business Wire
Infiniti Research has announced the completion of their latest article on the best customer *service* skills for improving business growth.
Why Specialized Agents Are the Future of Customer Service CMSWire
Many elements need to come together to provide an optimal customer *service* experience. The contact center is a place for optimization, engagement, *service*, ...
This Pet Supplies Company Just Wrote The Best Customer Service Email Ever Forbes
Every interaction with a customer is an experience opportunity. What a company does with it can be the difference between a loyal customer and lost business.
Sitel Group Named As Finalist In Two 2019 Stevie® Awards For Sales & Customer Service Categories - PRNewswire
Sitel Group Named As Finalist In Two 2019 Stevie® Awards For Sales & Customer Service Categories PRNewswire
MIAMI, Jan. 18, 2019 /PRNewswire/ -- Sitel Group, one of the largest customer experience management companies in the world, today announced it has been ...
Elim Park Health Care Center focus on customer service WTNH.com
Short-term rehabilitation can be an overwhelming experience for a patient and the family but Elim Park in Cheshire can help. Whether its short-term care, rehab ...
Sprint lets you chat with customer service reps through iMessage Engadget
Apple's Business Chat, which lets you chat with companies through iMessage, was announced in 2017, though adoption has been somewhat slow. From today ...
A Modern Approach To Customer Service For The Telecom Industry CIO Applications
Telecom industry is at the top of worst customer *service* experience list. According to a report by Verint, an analytics software company, 64 percent of telecom ...
When and How to Develop Customer Service Material Business 2 Community
As a customer *service* leader, you want to make sure your audience is supported at all times. Customers should have access to the information they ...
Customer Service Expert Nancy Friedman, The Telephone Doctor, Speaking at FASTSIGNS® International Convention - Business Wire
Customer Service Expert Nancy Friedman, The Telephone Doctor, Speaking at FASTSIGNS® International Convention Business Wire
Nancy Friedman, The Telephone Doctor, a nationally known customer *service* keynote speaker, has been selected to speak at the annual FASTSIGNS® Interna.
Building Customer Service Virtual Agents in a Data-driven Way Computerworld
Today, deploying an AI-powered customer *service* virtual agent in the contact center is a visionary way to complement human agents (and reduce costs) by ...
Flight or fright? Here are the best and worst airlines when it comes to passenger complaints - The Business Journals
Flight or fright? Here are the best and worst airlines when it comes to passenger complaints The Business Journals
U.S. airlines took a beating in early 2018 amid several high-profile clashes with disgruntled passengers, and they appear to have responded accordingly.
Post-Dispatch's customer service is nonexistent STLtoday.com
Regarding "Resolving complaints" (Jan. 14): I thought it was quite ironic that the Post-Dispatch would run the article on St. Louis' customer *service* when the ...
Buckhannon Toyota recognized for excellence in customer service My Buckhannon
Demonstrating its commitment to exceeding customer expectations, Buckhannon Toyota has been certified in the J.D. Power 2018 Dealer of Excellence ...
Apple Business Chat expands to Sprint customer service, now used by 44 companies 9to5Mac
Apple Business Chat was first introduced in 2018 and allows users to directly communicate with businesses via iMessage. The beta *service* has expanded with ...
Customer service works both ways | Street Smarts News-Press Now
Jan. 17 is known nationally as “Get To Know Your Customers Day.” It's a day designed for businesses to reach out to their patrons and get to know them better.
Teleperformance Wins Five 2018 European Contact Centre and Customer Service Awards Business Wire
Regulatory News: Teleperformance (Paris:TEP), the global leader in outsourced omnichannel customer experience management, today announced it has been.
JcPenney Worker Gets $5K Reward For Customer Service Efforts Algonquin, IL Patch
JcPenney Worker Gets $5K Reward - Algonquin-Lake In The Hills, IL - The associated at the Algonquin JcPenney recently learned she won the reward package ...
City Hall takes steps to improve customer service KTVI Fox 2 St. Louis
ST LOUIS - The city ofSt. Louis is working to improve its customer *service*. According to our partners at the Post Dispatch, the Citizen's *Service* Bureau fields ...
A Global Consulting Firm's Hospitality, Customer Service Initiative At Scale: The Inside Scoop - Forbes
A Global Consulting Firm's Hospitality, Customer Service Initiative At Scale: The Inside Scoop Forbes
How a global consulting firm is undertaking a new initiative to infuse hospitality and customer *service* excellence into the experience of everyone it touches, ...
MARTA CEO unveils plans to improve customer service Atlanta Journal Constitution
CEO Jeffrey Parker says better *service* will lure more riders to MARTA *service*.
When overzealous customer service fails the customer Customer Think
My son recently walked out to his car and found the front end damaged from what was likely someone backing into him. Unfortunately, there was no note.
Jared Kushner pushes to modernize federal government Washington Examiner
Senior White House adviser Jared Kushner has helped bring home a lot of his father-in-law's agenda wins, from rewriting the Clinton-era North American Free ...
Verizon's new AI platform will help businesses improve customer service 24/7 TechRepublic
On Monday, Verizon announced its new artificial intelligence (AI)-based "Digital Customer Experience" offering for businesses to integrate in its existing ...
Revolut’s clumsy automated bank compliance results in frozen accounts and lack of customer service - ZDNet
Revolut’s clumsy automated bank compliance results in frozen accounts and lack of customer service ZDNet
The hand off of perceived account irregularities from Revolut's AI driven compliance systems and algorithms to their support and partners is when the account ...
2019 AI Outlook: Is Customer Service The New Marketing? Forbes
At a time when customer *service* has, in many ways, become the new marketing, AI can help make a real impact on business.
Off the market since 1995? CustomerService.com is up for sale TheDomains.com
The owner of CustomerService.com joined Namepros and posted that the name is for sale for the first time since being registered in 1995. That seems to be in ...
Nestle USA closing customer service center in Breinigsville Allentown Morning Call
Nestle USA is closing its customer *service* center in Breinigsville, a decision that affects 72 employees and comes as the company aims to boost efficiency in a ...
3 Ways B2B Companies Can Use Customer Data to Improve Customer Service in 2019 TDWI
Does your company make good use of the data its gathers from customer interactions? Here are three tips to make the most of that data.
New My Grand Bahama app highlights customer service experiences EyeWitness News
NASSAU, BAHAMAS - Mobile technology aims to improve customer experiences with the introduction and promotion of the My Grand Bahama app launched by ...
New Orleans Airport recognized for ‘exceptional customer service’ WGNO New Orleans
NEW ORLEANS - Today, workers at Louis Armstrong New Orleans International Airport (MSY) received an award for "exceptional customer *service*." The prized ...
How To Measure The Cost Benefit Of Social Media Customer Service Forbes
Measuring the ROI (Return on Investment) of social media has long been a challenge for marketers, but customer *service* should be easier to measure.
2,019 Ways (Well, Not Quite) To Improve Your Customer Service Experience In 2019 Forbes
There are undoubtedly more than 2,019 ways you could go about improving your customer *service* as we head into 2019. But the easiest way to botch a *fresh* ...
6 Reasons To Consider A Full-Service Voice of the Customer Program Customer Think
There is no questioning it; we are living in the age of the customer. Superior Customer Experience Management in 2019 is widely recognized as one of the most ...
Behind the scenes at DFW's customer service command center USA TODAY
Dallas-Fort Worth International Airport has an operations center to monitor the airfield. But it has been beefing up another behind-the-scenes center.
Planning Your 2019 Customer Service Strategy Business 2 Community
Now is the time to be setting goals for 2019 together with your team. One of the most vital strategies to plan for is your customer *service* strategy in the new year.
PSEG Long Island Reminds Customers Facing Financial Difficulty to Call Customer Service - LongIsland.com
PSEG Long Island Reminds Customers Facing Financial Difficulty to Call Customer Service LongIsland.com
Assistance Available for Furloughed Federal Employees.
How to Measure & Optimize Customer Service in an Omnichannel Support World Business 2 Community
Today's customers expect companies to meet them on their terms across many support channels. While this is convenient for the customer, it creates challenges ...
Kohl's closing stores and Dallas customer service center that employs 300 Dallas News
Kohl's plans to close its Dallas customer *service* center that employs 300 people, consolidating those jobs into similar operations in San Antonio and Milwaukee.
Out With the Old, In With the New: 4 Customer Service Resolutions for 2019 Customer Think
The onset of a new year often means personal reflections and goal setting, but are you taking the time to do the same for your business? Or do you still have ...
On CRM: Chatbot Maker Ada Raises $14M To Automate Your Customer Service Forbes
I often run across clients who have invested hundreds of thousands of dollars in complex CRM systems and are still not responding fast enough to customer ...
How TUMI Transformed Its Customer Service To Be As Bulletproof As Its Luggage Forbes
How the iconic luggage brand TUMI transformed its customer *service* under the direction of Chief Digital Officer Charlie Cole, with the assistance of the ...
Tips for Special Event Venues to Improve Customer Service Special Events
Tips for Special Event Venues to Improve Customer *Service*.
Five Reasons Why Chatbots are the Future of Customer Service Entrepreneur
The human ability to understand and recognize the *content* as well as context of communications for ideal reaction is at the heart of every human conversation.
Best Customer Service (SME Customers) Energy Live News - Energy Made Easy
Sponsored by CNG Ltd. You can't be in business if you don't offer customer *service*. That's not just about being nice, it's about dealing with problems, fixing and ...
No Toilet Paper – Is Customer Service Getting Worse? Customer Think
Some people claim that customer *service* is getting worse. I disagree. Customers are getting smarter and expecting more. The customer *service* “bar” is raised by ...
P4 launches Google Assistant for customer service Telecompaper
Polish mobile operator P4, trading under the brand Play, has integrated its customer *service* with Google Assistant via the Actions on Google platform. Clients ...
Whatever It Takes: Four Customer Service Goals To Keep Your Customers Happy Forbes
Put your money where your mouth is and live your promise to make customers happy.
Artificial Intelligence Could Soon Disrupt Customer Service Barron's
As artificial intelligence has been used to develop a “vast explosion of applications” that can change how business is done, there's been some disagreement ...
Letters: This CEO truly gets the idea of customer service The Boston Globe
The quote from 22-year-old Community Phone CEO James Graham was so wonderful I wish it had been printed in boldface italics.”
PSEG and JCPL recognized for business customer service NJBIZ
Newark-based Public *Service* Electric and Gas has been recognized for outstanding business customer satisfaction by Cogent Reports, a division of nationwide ...
How Safelite Built A Customer Service Culture, Doubled Revenue By Consulting Customers Directly - Forbes
How Safelite Built A Customer Service Culture, Doubled Revenue By Consulting Customers Directly Forbes
For the past five years, Safelite Autoglass has pursued a strategy of striving to transform itself into a customer-centric company, an approach that has led to, or at ...
Turn5 opens new 15000-square-feet customer service hub in MontCo Technical.ly
Paoli-based Turn5, an ecommerce company selling after-market parts to modded car fans, just opened a new customer *service* hub in Pottstown. The new ...
Late Southwest Airlines and Nordstrom leaders never lost sight of customer service - The News Tribune
Late Southwest Airlines and Nordstrom leaders never lost sight of customer service The News Tribune
Customer *service* matters in business. Herb Kelleher at Southwest Airlines and Blake Nordstrom at Nordstrom understood that.
Good customer service means making every second count American Banker
The advent of self-*service* apps has reduced the frequency of customer-employee interactions at banks, but that just makes face-to-face time all the more ...
Fortnite Maker Gets 'F' In Customer Service From BBB Kotaku
Epic might be swimming in a pool of money thanks to the success of Fortnite and the debut of its exclusive-gobbling Steam competitor, but it's also—to hear the ...
We need better customer service in health care industry: your say The News-Press
Hire more receptionists, more health-care personnel and pay them more.
DNA results turn customer-service reps into therapists | CMO Strategy AdAge.com
In the business of consumer DNA testing, customer *service* is sometimes a lot more like emotional support.
Lori Wilcox, IRS customer service representative | Multimedia Standard-Examiner
Lori Wilcox, IRS customer *service* representative of Hooper, at a rally outside the James V.Hansen Federal Building in downtown Ogden on Thursday, Jan.
Multiple Retailers Implement Logile's Workforce Management Solutions and Dramatically Improve Customer Service and Efficiency - Business Wire
Multiple Retailers Implement Logile's Workforce Management Solutions and Dramatically Improve Customer Service and Efficiency Business Wire
DALLAS--(BUSINESS WIRE)--Logile, Inc. today announced that several North and Latin American industry-leading retailers have implemented Logile's ...
LUS customer service lobby in North Lafayette closing for remodeling KLFY
The office/lobby will be closed due to renovations, LUS officials announced.
Additional Methods To Improve Customer Service This 2019 Customer Think
It's 2019 and the customer *service* industry is just getting stronger and stronger! Having a great customer *service* has become the top priority of many companies.
Customer service creates the experience | Business Payson Roundup
In the competitive world of vacation resorts, Kohl's Ranch retains its competitive edge with customer *service*, with an emphasis on training, employee support ...
Shelby Harris, IRS customer service representative | Multimedia Standard-Examiner
"You kind of have to prioritize. We eat a lot of ramen noodles and macaroni and cheese. You do what you have to do because we don't know how long.
Manhattan Associates Elevates In-Store Customer Service with Expanded Customer Engagement Solution - Nasdaq
Manhattan Associates Elevates In-Store Customer Service with Expanded Customer Engagement Solution Nasdaq
NEW YORK, Jan. 13, 2019-- NRF Booth #3239-- Manhattan Associates Inc. today extended the capabilities of its Customer Engagement offering with new.
Surprise DNA results turn customer-service reps into counselors Press Herald
It was a one-line chat reply from an Ancestry- DNA customer-*service* rep that ripped Catherine St. Clair's life apart. St. Clair, 57, is her family's resident ...
Utility customers targeted by new scam, warns Upper Cumberland Electric WKRN News 2
Upper Cumberland Electric Membership Corporation is warning its members about an elaborate scam targeting utility customers.
Discover Recognized as a 2019 Digital Edge 50 Winner for Customer Service Strategy Business Wire
For the second year in a row, Discover has been named a Digital Edge 50 award winner. The company was recognized this year for creating a strategy tha.
How Retailers Can Become 'Smart' in 2019 Forbes
Although online shopping may be convenient at times, it often falls short in creating a superior retail experience. “Smart” retailers operate and thrive in both the ...
Herb Kelleher on Leadership, Customer Service, and Life The Motley Fool
The Motley Fool remembers a visionary leader who reshaped the airline industry for the better.
Disrupt: Expanding Customer Service Roles | 2019-01-11 FenderBender
Today on CollisionCast, we speak with Brittney Valentine, customer *service* representative for All Angles Collision Repair (Wichita, Kan.). Valentine shares her ...
Verizon to Robocallers: Your Days are Numbered; Starting in March, Verizon's spam and robocalling features to be offered free to all Verizon Customers - Verizon Communications
Verizon to Robocallers: Your Days are Numbered; Starting in March, Verizon's spam and robocalling features to be offered free to all Verizon Customers Verizon Communications
Verizon continues its fight against robocallers; will offer free customer tools in March.
Boya Quichocho Receives Customer Service Award newsdakota.com
JAMESTOWN, N.D. (NewsDakota.com) – Members of the Jamestown Area Chamber of Commerce Ambassador Committee and the Young Professionals of ...
Helpshift Delivers Year of Record Company Growth and Innovation in Digital Customer Service - Business Wire
Helpshift Delivers Year of Record Company Growth and Innovation in Digital Customer Service Business Wire
Helpshift, the company revolutionizing the customer *service* industry, today announced the close of a record-breaking fiscal year that included new cus.
Is Social Media The Brand New Customer Service Tool? Customer Think
“Please stay online. All our customer *service* representatives are busy at the moment. Your call is important to us.” How many times have you come across this ...
T-Mobile's focuses on customer service and price seem to be working Engadget
No, T-Mobile hasn't stopped bragging about how well it's doing. The magenta network offered a peek at what it called its "best quarter ever" for customer additi...
How to use chatbots as part of your marketing strategy ClickZ
It's 2019, and you're probably wondering if it's about time you use chatbots in your marketing strategy. Here's a ton of examples and tips for how to do it.
How Mattel's Head Of Customer Service Tames The Christmas Rush, Even Playing Elf As Needed Forbes
For Gary Cocchiarella, who oversees customer *service* and customer support at Mattel, December 26 is ten times busier than any other day. Insights from Mattel ...
What You Need to Know to Take Your Customer Service to the Next Level Customer Think
Customer experience should be at the center of any business, regardless of industry. Unfortunately, in my experience this typically is not the case . Frustrations ...
First look: United unveils new uniforms for 70,000 frontline employees USA TODAY
United Airlines employees will get their first look Wednesday at new uniforms that will soon roll out to all 70,000 of the carrier's frontline workers. The new line ...
New owner of Eustis 1884 emphasizing customer service Daily Commercial
EUSTIS — The sky's the limit for the new owner of 1884 Restaurant and Bar, Paul Borowsky, who has been making some changes to the fine-dining ...
'Fortnite' Has A Customer Service Problem According To The BBB UPROXX
Epic, which makes 'Fortnite,' got an 'F' rating from the Better Business Bureau and even had trouble contacting the company themselves.
Nextech Named as Finalist in 2019 Stevie® Awards for Sales & Customer Service GlobeNewswire
13th annual awards will be presented on February 22 in Las Vegas.
Does Your Customer Service Only Treat the Symptoms? Business 2 Community
Photo by rawpixel.com from Pexels. When a person gets injured, it's common to start treating them by addressing their symptoms: alleviate the pain, stop the ...
Got garbage? Then in Hernando County, you probably have questions. Tampa Bay Times
County swamped with customer calls as automated garbage *service* approaches.
Northlake Family EyeCare focuses on customer service The Cross Timbers Gazette
After a dozen years serving Denton County patients at her office in north Fort Worth, Dr. Anjonette Colvin is bringing quality eye care closer to home with a new ...
5 Emerging Customer Service Trends in F&B Business Entrepreneur
In today's day and age of cut-throat competition, keeping a customer happy and delighted is the first step towards growing business to greater heights.
Look Out FedEx and UPS -- Is Amazon Going To Disrupt The Shipping Industry? Forbes
One industry that has been a beneficiary of Amazon's success has been the shipping industry. FedEx, UPS, and the USPS have earned billions of dollars as a ...
Customer Surveys Are No Substitute for Actually Talking to Customers HBR.org Daily
I'll never forget the questionnaire handed to me midway through a flight from Los Angeles to Sydney. It was massive. Page after page of detailed tick-the-box or ...
Comparing the Cost of Customer Service Software – Cloud vs On Premise SmarterCX
Many costs associated with customer *service* software aren't immediately apparent. These considerations can help you choose the best implementation.
Indy Reads offers new customer service certification program for Hoosiers WRTV Indianapolis
Indy Reads has announced that they're offering a new certification program that can help Hoosiers earn higher wages and move up in the workplace.
Guide to AI in customer service using chatbots and NLP TechTarget
Discover the benefits and skepticism surrounding AI in customer *service* and learn about the push for natural language processing (NLP) and chatbots.
Melbourne customer service worker suspected of creating fake accounts, shopping for $4,000 in designer goods - Florida Today
Melbourne customer service worker suspected of creating fake accounts, shopping for $4,000 in designer goods Florida Today
A customer *service* worker who Melbourne police said created fake accounts on a company computer, was arrested on charges she bilked online fashion ...
New initiative honors veterinary customer service representatives VeterinaryPracticeNews.com
Veterinary client *service* representatives (CSRs) across the U.S. are being recognized for their role in the animal health industry.
IZEA Continues Expansion with Fortune 10 Customer Business Wire
IZEA Worldwide, Inc. (NASDAQ: IZEA), operator of IZEAx®, the premier online marketplace connecting brands and publishers with influential *content* crea.
Blizzard customer service concern as staff accept cash to exit Irish hub Eurogamer.net
Blizzard has moved to reassure its European players that its customer support will not be impacted by the exit of over 100 staff by the end of 2018. The company ...
EV recharging as a customer service – Australia takes up the trend The Driven
With the advent of the EV age comes the potential for totally new, and disruptive, business models in all areas of the EV field. One of these is charging; for where ...
2019 Customer Service Rep of the Year – Brenda Peralta Advertising Specialty Institute
Gal Gadot has got nothing on Brenda Peralta: Crystal D's (asi/47759) own wonder woman has racked up over 30 years of customer *service* experience while ...
App provider Remind threatens to eliminate a free texting service for K-12 education organizations (which will cost it nothing). - Verizon Communications
App provider Remind threatens to eliminate a free texting service for K-12 education organizations (which will cost it nothing). Verizon Communications
Verizon will not charge Remind fees as long as Remind doesn't begin charging K-12 schools, educators, parents and students using its free text message ...
3 Special Benefits Every Customer Wants
Every customer looks for 3 special benefits when they do business with you. They may not specifically ask for these benefits.
Learning from Your Employees and Customers Complaints
Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming.
Increase Sum in Your Check Account with Follow-Ups
We'll be examining what makes follow up to prospects/customers so important on our online world today.Are you familiar with this scenario? Joined an affiliate program with good pay-out.
Customer Satisfaction Is Your Business
Regardless of what business you are in - you are really in the business of satisfying customers. The degree of customer satisfaction you deliver determines the level of long-term success you will achieve in business.
Saying Thank You to Your Clients
"Thanking your customers" - Why you should do it and how..
11 Moments of Truth
These moments come when a customer or client?1. Hears someone else praise you or your work.
Whatever Happened To Customer Service?
Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you had to say?Doesn't happen very often does it? In fact, while I was writing this, I couldn't recall when I had experienced it. I'm sure I must have yet it would have been so long ago, I can't remember.
Establishing Yourself as an Expert in the Eyes of Your Customers
The most important aspect of a successful business is developing the correct mindset toward your customers. And this is not the over used phrase The customer is always right.
Handling Difficult Customers - 8 Strategies
In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant.
Putting The Service Back In Customer Service
The future of customer service is here. Technology has made seeking out support faster and easier than ever.
Complaints Are Actually A Good Thing!
Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood.
Reducing Customer Resistance to Your Product or Service
Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for feeling resistance including fear of new things or change, fear of failure or success or even fear of not being perfect.
Can Three Words In Websters Dictionary Be The Key To Customer Loyalty?
Are you concerned about customer loyalty? Are your customers so loyal that they will stick with you through hell and high water? And if not, you really need to question how you can create a customer relationship that's so gluey, that you never go bluey in the face. Funnily you don't have to go far.
Cheap To Keep
You've heard it all before when it comes to stats about customer retention. Acquiring a customer costs five to 10 times more than retaining one.
And The Difference is... Attitude
I returned a rental car at an airport yesterday. As the person who was going to check me in approached, he smiled (which shocked me) and said, "Hello Mr.
Restaurant Owners - How Important are People Skills?
You are serving great food. Your establishment is new, spotless and inviting and yet you are not getting the repeat visits that you expect.
Who Says the Customer is Always Right?
We all know the old adage, "The Customer is Always Right." If you are an online business owner or offline for that matter, you are on both sides of the subject almost everyday.
RETAIL GREETERS: Sales Builders or Customer Turnoff?
Do you need greeters or should you avoid them? That is the perplexing question many retail organizations are struggling with today. Often touted in the press as the perennial example of the benefits to employing greeters,Walmart has hung on to its practice faithfully.
Five Tips to Calm Cranky Customers
1. Tis the SeasonRecognize that everyone is frazzled during the holidays- you and your customers.
One of the Secrets of a Great Customer Experience
A few weeks ago we conducted our annual "Customer Experience Study Tour" in London England. This is where we take delegates to visit a number of leading Customer Experience companies for a behind-the-scenes look at how they approach the task of building a great Customer Experience.
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