Customer Service Information


Customer Service Information

How Not to Get Stiffed, Improving Your Collection Procedures


Some businesses have slow paying customers or past due balances because they didn't "train" their customers in the beginning.It is important that your customers know your credit policy and/or terms of payment, BEFORE they become a customer.

Client Service as a Competitive Advantage


As someone who has been heavily involved facilitating strategic planning processes with organizations during the last 15+ years, I often find it somewhat amusing how people answer the questions I pose.For example, if I ask people, "What is your unique differentiation in the marketplace?" or "What does your organization really excel at?" They will almost always reply, "It has to be our client service.

CRM - Its Relevance


In today's demanding economy, the first line of any business during economic uncertainty is to get closer to the customer. Customers often want information along with a quote or invoice on the spot.

4 Things Your Clients Want From Your Company


Sure, all clients are different. They have different kinds of strengths, weaknesses, cultures and goals.

Revealed - A Simple Formula For Success! Exceeding Expectations


Delight = Customer Expectation plus 1. This was the simple formula for delighting your customers that Ken Blanchard informed us of in his book "Raving Fans" For me this is a great formula, but in itself it also raises a number of questions.

Importance of Good Customer Support in Online Computer Peripherals Shops


Looking for hi-fi computer peripherals? Finding it tough to decide on the product you need to purchase? Not sure about the models that are available? Not sure about the configuration that would best suit your need? Worried that your budget might not fetch you your long dreamt hi-fi? Just relax!! There are many great world class online computer peripherals shopping centers. They offer you not only the best computer peripherals but also friendly online help in their world class online computer peripherals shopping sites.

Making Your Contacts Work For You


The best way to explain this concept is to tell you a story. While calling for lease purchasing property, I spoke with an older widowed woman.

5 Golden Online/Offline Business Rules To LIVE Or DIE By


Whether online or off, if you plan on running or maintaining any type of credibility within your business, there are some guidelines that are safe to say any existing or potential customer expects if they are to do immediate or future business with you.As an online entrepreneur for over 3 years I have found that even though I don't have the pleasure of meeting face-to-face with my customers, ones perception of you and your business can be viewed as good or bad all depending on the way you handle questions or comments posted by people interested in your product.

Passing the After-Sales Test


Some time ago a major UK food retailer decided to branch out into non-foods. Well, they all do it now, but in those days it was unheard of.

Automating Your Customer Support


My regular readers will know that one of the things I highly recommend doing with any online business is automating as many of your day to day tasks as possible.From a personal point of view, one of the tasks that takes up a lot of my time is answering emails.

Customer Satisfaction and the Service Business


The relationship between customer satisfaction and success of a service business is a direct one. Customer satisfaction measurement, however, is a much more complex matter.

Customer Service, the Internets Primary Neglected Business Concern


Customer service is everything to a business. Just look at big, successful retail chains: They let you return perfectly good merchandise just because you changed your mind.

Customers - Hold Onto the Ones Youve Got


You probably spend a great deal of your time looking for new customers or clients. However, are you sure your doing enough to hold onto the ones you've got.

We Sell For Less and Our Stores Are a Mess!


What kind of image do you present when marketing your products? Are you professional and well organized or does your store/site/whatever scream, "sloppy!," to those who matter the most: your customers? Let's see how one leading retailer is winning the sales war, but losing an important battle: store organization.WalMart is dominant in so many categories with the various products that they sell.

Under Promise & Over Perform: The Art of Managing Customer Expectations


I'll always feel warmly about Conrad's restaurant, in Glendale, California.On the morning of the Northridge earthquake, Conrad's was the only restaurant in town that opened for business, and stayed open until the last customer went home.

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For Better Customer Service, Offer Options, Not Apologies
Harvard Business Review
Jagdip Singh, a professor of marketing at the Weatherhead School of Management at Case Western Reserve University, explains his research team's new findings about customer satisfaction. He says apologizing is often counterproductive and that offering ...



Fox5NY

Customer service, web development and other hot careers in 2018
Fox5NY
NEW YORK (FOX5NY.COM) - Some of the hottest jobs in 2017 were administrative professionals, project coordinators, and customer service representatives—and you're going to see a big demand for them in 2018, too. District president Dawn Fay of Robert ...



Harvard Business Review

How Customer Service Can Turn Angry Customers into Loyal Ones
Harvard Business Review
Good customer service seems like common sense for businesses. But how valuable is it really? Until now, this has not been rigorously quantified across different companies. Businesses are understandably reluctant to share their CRM and sales data, and ...



Cointelegraph (Bitcoin, Cryptocurrency and Blockchain News)

Poloniex Displaying Incorrect Customer Balances, Experiences Customer Service Woes
Cointelegraph (Bitcoin, Cryptocurrency and Blockchain News)
According to users on Poloniex's unofficial subreddit, the exchange has not be crediting user account balances when orders are cancelled. One user wrote: “When I cancel any open orders, the original USDT value isn't returned. Usually, the intended buy ...



Entrepreneur

Research Finds the IRS Gives Better Customer Service Than Most Apps
Entrepreneur
In the world of apps, it seems the latter situation is increasingly common. Unfortunately, we're seeing more of a reliance on FAQs, canned email responses and other tactics that divert customers without providing a solid end-to-end experience. This ...
Malware Displaying Porn Ads Discovered in Game Apps on Google Play - Check Point Research - Check Point SoftwareCheck Point Research - Check Point Software
Designed for Families | Android DevelopersAndroid Developers
Pornographic images found on children's games in Google Play storeFinancial Times
Check Point Blog - Check Point Software -SearchMobileComputing - TechTarget
all 134 news articles »


Forbes

How Freddy's Steakburgers Grew Fast (To 282 Locations) Through A Customer Service Focus
Forbes
“There's got to be a Freddy's near here,” my son said hopefully, not long after we moved cross-country. Unfortunately, his pre-teen optimism was unfounded. Although there are nearly 300 Freddy's Frozen Custard & Steakburgers locations nationwide (more ...



Forbes

Is 'Wow' Customer Service Worth The Effort And Expense?
Forbes
I define wow customer service as “service that goes beyond fulfilling basic customer expectations, and does so in a creative, unexpected way.” The thing about wow customer service is this: In spite of the peppy palindrome name, you don't do wow as a ...



10,000 Couples

Waddell & Reed Financial, Inc. Selects eGain for Omnichannel Customer Service
Nasdaq
SUNNYVALE, Calif., Jan. 17, 2018 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the leading provider of cloud-based customer engagement solutions, today announced that Waddell & Reed Financial, Inc. (NYSE:WDR) selected eGain Solve™ to provide omnichannel ...
eGain (EGAN) Secures Contract from Waddell & Reed Financial Inc. (WDR) for Omnichannel Customer ServiceStreetInsider.com
Financial Newsletter - Zacks Investment ResearchZacks Investment Research
Waddell & Reed Financial, Inc. - WDR - Stock Price Today - ZacksZacks Investment Research

all 60 news articles »


Customer Think

Driving Improved Customer Service With Role-Based Analytics ...
Customer Think
We're just over two weeks into 2018. Did you make any resolutions for yourself? Perhaps you want to get fit, eat better, or save more for retirement? Many businesses have set their resolutions, as well, though they call them goals. Like individuals ...

and more »


York News-Times

Great customer service leads to Hometown Hero Award
York News-Times
Chase Woodruff was presented with the Hometown Hero Award, which recognizes people in the front line who give great customer service. News-Times/Steph Peyatt. Facebook · Twitter · Email; Print; Save. YORK – Chase Woodruff works at Wendy's in York. He ...

and more »

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