Customer Service Information


Customer Service Information

How Not to Get Stiffed, Improving Your Collection Procedures


Some businesses have slow paying customers or past due balances because they didn't "train" their customers in the beginning.It is important that your customers know your credit policy and/or terms of payment, BEFORE they become a customer.

Client Service as a Competitive Advantage


As someone who has been heavily involved facilitating strategic planning processes with organizations during the last 15+ years, I often find it somewhat amusing how people answer the questions I pose.For example, if I ask people, "What is your unique differentiation in the marketplace?" or "What does your organization really excel at?" They will almost always reply, "It has to be our client service.

CRM - Its Relevance


In today's demanding economy, the first line of any business during economic uncertainty is to get closer to the customer. Customers often want information along with a quote or invoice on the spot.

4 Things Your Clients Want From Your Company


Sure, all clients are different. They have different kinds of strengths, weaknesses, cultures and goals.

Revealed - A Simple Formula For Success! Exceeding Expectations


Delight = Customer Expectation plus 1. This was the simple formula for delighting your customers that Ken Blanchard informed us of in his book "Raving Fans" For me this is a great formula, but in itself it also raises a number of questions.

Importance of Good Customer Support in Online Computer Peripherals Shops


Looking for hi-fi computer peripherals? Finding it tough to decide on the product you need to purchase? Not sure about the models that are available? Not sure about the configuration that would best suit your need? Worried that your budget might not fetch you your long dreamt hi-fi? Just relax!! There are many great world class online computer peripherals shopping centers. They offer you not only the best computer peripherals but also friendly online help in their world class online computer peripherals shopping sites.

Making Your Contacts Work For You


The best way to explain this concept is to tell you a story. While calling for lease purchasing property, I spoke with an older widowed woman.

5 Golden Online/Offline Business Rules To LIVE Or DIE By


Whether online or off, if you plan on running or maintaining any type of credibility within your business, there are some guidelines that are safe to say any existing or potential customer expects if they are to do immediate or future business with you.As an online entrepreneur for over 3 years I have found that even though I don't have the pleasure of meeting face-to-face with my customers, ones perception of you and your business can be viewed as good or bad all depending on the way you handle questions or comments posted by people interested in your product.

Passing the After-Sales Test


Some time ago a major UK food retailer decided to branch out into non-foods. Well, they all do it now, but in those days it was unheard of.

Automating Your Customer Support


My regular readers will know that one of the things I highly recommend doing with any online business is automating as many of your day to day tasks as possible.From a personal point of view, one of the tasks that takes up a lot of my time is answering emails.

Customer Satisfaction and the Service Business


The relationship between customer satisfaction and success of a service business is a direct one. Customer satisfaction measurement, however, is a much more complex matter.

Customer Service, the Internets Primary Neglected Business Concern


Customer service is everything to a business. Just look at big, successful retail chains: They let you return perfectly good merchandise just because you changed your mind.

Customers - Hold Onto the Ones Youve Got


You probably spend a great deal of your time looking for new customers or clients. However, are you sure your doing enough to hold onto the ones you've got.

We Sell For Less and Our Stores Are a Mess!


What kind of image do you present when marketing your products? Are you professional and well organized or does your store/site/whatever scream, "sloppy!," to those who matter the most: your customers? Let's see how one leading retailer is winning the sales war, but losing an important battle: store organization.WalMart is dominant in so many categories with the various products that they sell.

Under Promise & Over Perform: The Art of Managing Customer Expectations


I'll always feel warmly about Conrad's restaurant, in Glendale, California.On the morning of the Northridge earthquake, Conrad's was the only restaurant in town that opened for business, and stayed open until the last customer went home.

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Top 5 Ways to Boost Digital Customer Service
MarTech Advisor
Millennials are going digital, so is marketing, sales, and even social interactions. Can we really afford a laggard digital customer service? Digital customer service is not just an expectation but an opportunity to connect with your customers in an ...

and more »


Letter to the editor: Poor customer service & America's independence
Tribune-Review
The main problem — poor customer service. Tom even listed 18 different examples of the poor service that I like to review every July 4. Get out your copy of the Declaration and read them for yourself. Only takes a few minutes. Read those 18 reasons ...



Forbes

Implementing AI In Customer Service? Try Consulting This Triangular Model Of Agent, Bot, Customer
Forbes
Customer service, even when powered by technology, isn't about technology; it's about customers and about service. The customer experience, even when informed by technology, isn't about technology; it's about customers and the experience. I find myself ...



NEWS.com.au

Expert shares the biggest customer service fails — and how to stop it from happening to you
NEWS.com.au
Ms Scammell told news.com.au most consumers had probably experienced at least some of the following situations — but that her golden rules for scoring A-grade customer service could help. GOSSIPING SALES ASSISTANTS. If you've ever stood around ...



Business Wire (press release)

Gig Economy on the Rise: Customer Service Agents Show Strong ...
Business Wire (press release)
Part two of Aspect Software's Agent Experience Index shows growing interest in the Gig Economy.

and more »


Bloomberg

This Company Outsources Customer Service Back to the Customer
Bloomberg
Almost overnight, customer service cases rose 1,300 percent. It would have taken 15 weeks, LinkedIn Inc. says, for staffers to address them all. Instead, the company resolved the caseload in about one-third the time by using Directly, software that ...



Jackson Clarion Ledger

Are you surprised at good customer service?
Jackson Clarion Ledger
The delivery of outstanding customer service has been so negatively impacted over the years that customers are surprised when they actually receive it. This is true in restaurants, retail stores, physicians offices and with sales reps on the phone. It ...



Engadget

Samsung's new care center is meant to improve customer service
Engadget
Today, Samsung announced that it is opening a Connected Customer Care Center in Greenville, South Carolina. This facility is aimed at improving and streamlining customer service across Samsung's entire range of products. The tech-focused center ...

and more »


Forbes

These Companies Have The Best Customer Service
Forbes
Which companies have the best customer service? The short answer: supermarkets, restaurants, and car manufacturers. But the long answer is fascinating, and you'll want to stick around for it. Most experts I know eventually turn to the authoritative ...



Gagnon, Gennaro take Allstate honors for customer service
Foster's Daily Democrat
DOVER — Allstate agency owners and financial specialists provide guidance to the customers in their communities, helping them to ensure they have the insurance coverage and financial services they need to protect them from the unthinkable. As involved ...


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