Customer Service Information


Customer Service Information

Complaining Consumers


The salesman's job is to be well informed; extremely well informed. For this information is how he earns his bread.

Call Center Software - Your Tool of Choice in Customer Relations


The call center represents your first line of communication with customers and potential customers. Whether you choose to outsource this service or to establish an in-company call center, this is one area in which quality is paramount and cannot be compromised.

If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!


First of all let's look at what customer service is all about.If you go into a shop and talk to anyone who works there you expect to be treated with respect, not sold to and to have en enjoyable experience.

Communicating for Profit and Customer Satisfaction


The President of a 200+ store division of a major retailer learned of a serious communication problem and commented that 'this was to be expected in large organizations'. Well, that clears everything up.

How to Succeed in Business Without Compromising Your Integrity


I spent some twenty years in the corporate world, for much of it I was not particularly interested in spirituality. It was a world where profits reigned supreme, often with little respect for the rest of society.

Customer Service and Marketing that Works


Go into many businesses today and try and get service, its sometimes impossible! The customer service officer is on the phone talking about personal issues, there is not enough staff, and they are disinterested and distracted.The old days of customer service is where you the customer were viewed as valuable and important and you received service from a person and not a machine.

Attitude of Service


When conducting a training session about customer service, I always spend a fair amount of time talking about attitudes. After all, to be of service, you must develop an attitude of service.

Stand Out in Business the Write Way


When was the last time you received a handwritten note from a business associate? It may be that it was too long ago for you to remember. On the other hand, if you have gotten one lately, you know exactly who sent it and when.

How To Boost Your Bottom Line With Two Little Words


I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerful that it will immediately change the way you do business.In fact, this little secret is so powerful that you will be amazed at its immediate effect on you, your employees, and your bottom line.

We Got It Wrong: Never Under Promise & Over Deliver


You know how it is, you believe something for so long, everyone agrees with you, all the books tell you it's true and then suddenly you have a blinding revelation - we've all been duped! You know like my gorilla mates were? (If you're not sure about my gorilla mates then you really need to read the book - we've got a great offer on at the moment!)And you feel such a chump - how did I ever fall for that - the logic just isn't there - I must have been a fool. Let me explain.

In the Villa of the Sick Cat -- A Lesson in Customer Care


If you're a pet owner, you know the stress of having a sick pet and you know that having a great veterinarian is a wonderful thing. My cat, Zoe, came down with a nasty infection that had me racing off to the vet's office last week with an unhappy, howling kitty in tow.

The Nine Principles of Customer Service for the Travel Industry©


If you want to learn how to get your clients to do your selling for you through excpetional customer service, read on. Learn customer service secrets from tourism professionals, apply them to your business and prosper.

Stellar Customer Service in 10 Simple Steps


If you're like me, you've had plenty of experience with BAD customer service. Just think about the last time you had a bad experience with a product or a service.

Accountability


The Call Center world is an intense pressure-driven environment continually being shaped by pressure to ensure steady profitability and a secure competitive advantage.Accountability and a basic fundamental understanding of Performance Management serve as two of the most power tools a Call Center manager has at his/her disposal.

Profit from a Customer Service Recovery Program


A client recently said to me: "Most days things seem to run smoothly; but whenever we have a customer complaint, we seem to collapse. Where are we going wrong?"How you handle and solve customer concerns and complaints is a measure of your standing in the "excellent", "bad", or "mediocre" category of customer service.

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Top 5 Ways to Boost Digital Customer Service
MarTech Advisor
Millennials are going digital, so is marketing, sales, and even social interactions. Can we really afford a laggard digital customer service? Digital customer service is not just an expectation but an opportunity to connect with your customers in an ...

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Letter to the editor: Poor customer service & America's independence
Tribune-Review
The main problem — poor customer service. Tom even listed 18 different examples of the poor service that I like to review every July 4. Get out your copy of the Declaration and read them for yourself. Only takes a few minutes. Read those 18 reasons ...



Forbes

Implementing AI In Customer Service? Try Consulting This Triangular Model Of Agent, Bot, Customer
Forbes
Customer service, even when powered by technology, isn't about technology; it's about customers and about service. The customer experience, even when informed by technology, isn't about technology; it's about customers and the experience. I find myself ...



NEWS.com.au

Expert shares the biggest customer service fails — and how to stop it from happening to you
NEWS.com.au
Ms Scammell told news.com.au most consumers had probably experienced at least some of the following situations — but that her golden rules for scoring A-grade customer service could help. GOSSIPING SALES ASSISTANTS. If you've ever stood around ...



Business Wire (press release)

Gig Economy on the Rise: Customer Service Agents Show Strong Interest Working as On-Demand Agents
Business Wire (press release)
PHOENIX--(BUSINESS WIRE)--The Gig Economy is becoming increasingly popular and customer service agents are looking to get in. According to Aspect Software's 2nd annual 2018 Agent Experience Index, customer service agents might be the next wave ...

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Bloomberg

This Company Outsources Customer Service Back to the Customer
Bloomberg
Almost overnight, customer service cases rose 1,300 percent. It would have taken 15 weeks, LinkedIn Inc. says, for staffers to address them all. Instead, the company resolved the caseload in about one-third the time by using Directly, software that ...



Jackson Clarion Ledger

Are you surprised at good customer service?
Jackson Clarion Ledger
The delivery of outstanding customer service has been so negatively impacted over the years that customers are surprised when they actually receive it. This is true in restaurants, retail stores, physicians offices and with sales reps on the phone. It ...



Engadget

Samsung's new care center is meant to improve customer service
Engadget
Today, Samsung announced that it is opening a Connected Customer Care Center in Greenville, South Carolina. This facility is aimed at improving and streamlining customer service across Samsung's entire range of products. The tech-focused center ...

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Forbes

These Companies Have The Best Customer Service
Forbes
Which companies have the best customer service? The short answer: supermarkets, restaurants, and car manufacturers. But the long answer is fascinating, and you'll want to stick around for it. Most experts I know eventually turn to the authoritative ...



Gagnon, Gennaro take Allstate honors for customer service
Foster's Daily Democrat
DOVER — Allstate agency owners and financial specialists provide guidance to the customers in their communities, helping them to ensure they have the insurance coverage and financial services they need to protect them from the unthinkable. As involved ...


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