Customer Service Information


Customer Service Information

Complaining Consumers


The salesman's job is to be well informed; extremely well informed. For this information is how he earns his bread.

Call Center Software - Your Tool of Choice in Customer Relations


The call center represents your first line of communication with customers and potential customers. Whether you choose to outsource this service or to establish an in-company call center, this is one area in which quality is paramount and cannot be compromised.

If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!


First of all let's look at what customer service is all about.If you go into a shop and talk to anyone who works there you expect to be treated with respect, not sold to and to have en enjoyable experience.

Communicating for Profit and Customer Satisfaction


The President of a 200+ store division of a major retailer learned of a serious communication problem and commented that 'this was to be expected in large organizations'. Well, that clears everything up.

How to Succeed in Business Without Compromising Your Integrity


I spent some twenty years in the corporate world, for much of it I was not particularly interested in spirituality. It was a world where profits reigned supreme, often with little respect for the rest of society.

Customer Service and Marketing that Works


Go into many businesses today and try and get service, its sometimes impossible! The customer service officer is on the phone talking about personal issues, there is not enough staff, and they are disinterested and distracted.The old days of customer service is where you the customer were viewed as valuable and important and you received service from a person and not a machine.

Attitude of Service


When conducting a training session about customer service, I always spend a fair amount of time talking about attitudes. After all, to be of service, you must develop an attitude of service.

Stand Out in Business the Write Way


When was the last time you received a handwritten note from a business associate? It may be that it was too long ago for you to remember. On the other hand, if you have gotten one lately, you know exactly who sent it and when.

How To Boost Your Bottom Line With Two Little Words


I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerful that it will immediately change the way you do business.In fact, this little secret is so powerful that you will be amazed at its immediate effect on you, your employees, and your bottom line.

We Got It Wrong: Never Under Promise & Over Deliver


You know how it is, you believe something for so long, everyone agrees with you, all the books tell you it's true and then suddenly you have a blinding revelation - we've all been duped! You know like my gorilla mates were? (If you're not sure about my gorilla mates then you really need to read the book - we've got a great offer on at the moment!)And you feel such a chump - how did I ever fall for that - the logic just isn't there - I must have been a fool. Let me explain.

In the Villa of the Sick Cat -- A Lesson in Customer Care


If you're a pet owner, you know the stress of having a sick pet and you know that having a great veterinarian is a wonderful thing. My cat, Zoe, came down with a nasty infection that had me racing off to the vet's office last week with an unhappy, howling kitty in tow.

The Nine Principles of Customer Service for the Travel Industry©


If you want to learn how to get your clients to do your selling for you through excpetional customer service, read on. Learn customer service secrets from tourism professionals, apply them to your business and prosper.

Stellar Customer Service in 10 Simple Steps


If you're like me, you've had plenty of experience with BAD customer service. Just think about the last time you had a bad experience with a product or a service.

Accountability


The Call Center world is an intense pressure-driven environment continually being shaped by pressure to ensure steady profitability and a secure competitive advantage.Accountability and a basic fundamental understanding of Performance Management serve as two of the most power tools a Call Center manager has at his/her disposal.

Profit from a Customer Service Recovery Program


A client recently said to me: "Most days things seem to run smoothly; but whenever we have a customer complaint, we seem to collapse. Where are we going wrong?"How you handle and solve customer concerns and complaints is a measure of your standing in the "excellent", "bad", or "mediocre" category of customer service.

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Forbes

For National Customer Service Week 2018: Essentials Of Customer Service Excellence
Forbes
Today I'm sharing eleven essentials of customer service in honor of 2018's National Customer Service Week (NCSW), which is sponsored by the International Customer Service Association (ICSA). These points have proved vital on most every customer ...



Forbes

Why Great Customer Service Is Key To A Positive Brand Reputation
Forbes
Great customer service experiences are few and far between, so when you have a good one, it makes a serious impression. Today, most companies don't let their customers connect, hear a live voice -- a positive one, at that -- and build loyalty to the brand.



Fortune

eBay@Home Invites Some Customer Service Employees to Work ...
Fortune
eBay is offering new opportunities for full-time employees to work from home via the eBay@Home program, the online commerce company announced ...

and more »


T-Mobile gets rid of robot system for customer service calls
MyAJC
SEATTLE — T-Mobile is getting rid of that robotic voice on its customer service lines, the company announced recently. The telecom said it would connect users straight to a team of customer representatives, unique to their own city, when they call ...

and more »


Forbes

Ten Ways To Celebrate National Customer Service Week
Forbes
National Customer Service Week is celebrated during the first full week of October, and this year it falls on October 2-5. I traditionally write a short article about the holiday, and this year is no exception. Looking for some new ideas, I interviewed ...



Forbes

The Undeniable Need For Superior Customer Service Each Time, Every Time
Forbes
Fast-forward to my life today and writing about the world of marketing and engaging with CMOs and others in the C-suite on a nearly daily basis, I want to take this opportunity to not to so gently remind everyone: When it comes to customer service, a.k ...



Motley Fool

Chipotle Has a Customer Service Problem
Motley Fool
Chipotle (NYSE:CMG) CEO Brian Niccol has addressed many of the company's most pressing issues during his limited time on the job. He has begun the process of the chain offering a more dynamic menu, has continued to address food safety, and has ...
SEC FORM 4 - SEC.govSEC.gov
Free Report for CMG - Zacks.com - Zacks Investment ResearchZacks Investment Research

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TechCrunch

Microsoft launches new AI applications for customer service and sales
TechCrunch
Similarly, the Customer Service app focuses on using natural language understanding to understand and predict customer service problems and leverage virtual agents to lower costs. Taylor used this part of the announcement to throw some shade at ...
Microsoft ups Salesforce battle with A.I. features for DynamicsCNBC
YouTube HTML5 Video PlayerYouTube
Announcing new AI and mixed reality business applications for Microsoft Dynamics - The Official Microsoft BlogThe Official Microsoft Blog - Microsoft
YouTube
all 107 news articles »


Forbes

Employees Are Customers Too: The Secret Of Internal Customer Service Training And Culture Change
Forbes
Let me share a secret. (It's a sort of non-secret secret.) The single most important internal customer service training “technique” isn't a technique, a best practice, a trick at all. It's something different, something more profound: It's a point of ...



Multichannel Merchant (blog)

Holiday Customer Service Will Measure Up – If You're Prepared
Multichannel Merchant (blog)
That's provided customer service operations are prepped for the upcoming holidays, with reinforcements at the ready. And we're not just talking seasonal temps here. Recruited en masse. Reciting customer responses by rote. Sandwiched in between the ...

and more »

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