Customer Service Information


Customer Service Information

Stay - Say - Pay


Would you like to have customers that stay with you and don't buy from your competitors? Customers that say nice things about your business to other people; pay you on time and accept the fact that you might be a bit more expensive then other suppliers? Of course you do but how do we perform this miracle? It's dead easy really; you only have to consider two factors: be Reliable and be Likeable.It almost goes without saying that it's vital to have a reliable product or service.

Call Center Services - An Ever Increasing Demand


Are your company's call center services all that they could be? Even centers that were state of the art a decade or so ago might be out of date and inadequate today. As technology expands, so do clients' expectations regarding communication.

Modern Call Center Solutions - Keeping in Touch is the Key


Call center solutions solve a range of age-old problems. As far back as ancient times, the success of a business has always depended on how well that business can communicate with clients and meet their needs.

Customer Neglect


What have you done for your existing customers lately? Probably not much, if you are like most businesses.I know that hunting new business is more of an adrenaline rush than working the business you already have, but it is not as crucial to your long-term success.

Have You Hugged a Customer Today?


It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said.

CEM Can Improve Customer Loyalty


'A 5 percent increase in customer retention increases profits by 25 to 95 percent.''The greater the loyalty of customers, employees, suppliers, and shareholders, the greater the profits reaped .

All of the World of Business Is a Stage


One of the basics of acting taught to me in grade school was the important principle of "staying in character." Staying in character means holding the image and personality of the character you are assigned to portray without letting your own personality leak through.

Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong


The Reason Why Direct Internet Marketers Have To Work So Hard To Earn Our TrustA bad attitude to customer service can literally destroy your business.So, I thought I'd share my response to what I read on an Internet Marketing Forum recently to illustrate my point.

Listen to Suggestions


If you are up to your ears in a stressful situation, it becomes difficult to think clearly. Sometimes, it is best to walk away from a problem, and think about it, rather than try to solve it with an instant solution.

Committed To Your Customer? Prove It When They Complain!


Businesses like to brag in their advertising about quality of work, commitment to their customers, and excellent service. These statements are also proudly advanced in Mission, Vision, and Values Statements.

The Consumer Power


While most companies talk about consumer friendliness, customer centricity, customer relationship etc. more often than not they are mere lip service or jargons with little sincerity behind these grand sounding words.

Hit The Jackpot With Customer Complaints


Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business. Here's why.

Small Business Customer Service Can Work Against You


Is the special treatment you designed specifically to keep customers coming back working against you?A local jeweler offers free lifetime battery replacement for any watch he sells. It's a good hook to keep customers walking back in the store on a regular basis and increases his sales volume.

Why Communication Skills Dont Work In Customer Service


Every time my firm conducts communication skills training, we know someone is going to object."That doesn't work.

Saying Thank You to Your Clients


"Thanking your customers" - Why you should do it and how..

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MORE RESOURCES:
Utility customer service offerings get digital upgrades  Utility Dive

Bidgely and Oracle unveiled analytics tools designed to help utilities bring the customer experience into the era of big data.


Learning customer service from a Walmart greeter: your say  The News-Press

If you walk into Walmart on San Carlos Boulevard, there's a good chance you'll be greeted by a woman with long dark hair, a silly Walmart cape, a sparkle in her ...


Labor and delivery nurse earns Mid-Maine Chamber's customer service award  Kennebec Journal & Morning Sentinel

Jesse Wing, 34, will receive the Customer *Service* Stardom award at the Mid-Maine Chamber of Commerce's banquet on April 25.


Taking the Pains Out of Healthcare Customer Service  No Jitter

Healthcare providers looking to improve quality and generate labor savings have plenty of low-hanging fruit to pick off the digital spectrum to get started ...


Morning Roundup: Apr. 18, 2019 | The Fix  TheFix.com

Stop forcing your mindfulness on me, fake-smiling customer *service* workers drink more, pope urges students to put down phones and practice self-reflection.


Local homebuilders receive provincial customer service awards  Windsor Star

Two Essex County homebuilders have received provincial awards for excellence in customer *service*.


Salesforce and Google want to build a smarter customer service experience  TechCrunch

Anyone who has dealt with bad customer *service* has felt frustration with the lack of basic understanding of who you are as a customer and what you need.


Customer Service Expectations Are Rising - Is Your Business Keeping Up?  Forbes

The quality of your customer *service* can make or break your business, according to a new survey. Find out what your customers want and how to meet their ...


Kimmel Rolls Out Customer Service Hotline to Clear Up ‘Game of Thrones’ Confusion (Video)  TheWrap

On Monday's “Jimmy Kimmel Live,” Kimmel rolled a fun video that offered a solution to the problem of keeping all the plot threads from 8 seasons of “Game of ...


Arrow Limousine rolls on with addition of on-demand service  Asbury Park Press

Arrow Limousine in Red Bank, started with one Cadillac in 1960, has grown to a fleet of 90 cars and now offers ArrowNow on-demand *service*.


How a Customer Service Representative Might Have Saved a Marine Sniper in Battle  The National Interest Online

Don Cook, a Marine veteran who's been maintaining M107s for more than two decades, told National Geographic in 2011 that he one day received a call to ...


Attention Customer Service Leaders: Let's Get Strategic  Forbes

We've seen time and again that the high-growth brands and unicorns of 2019 have embraced digital transformation with a key focus on elevating the customer ...


Pep Boys Announces 'Tech of the Year' Winners  Associated Press

Press release *content* from Business Wire. The AP news staff was not involved in its creation.


4.12.19 Airline improvements and how to get customer service when an issue arises; Clark Stinks  Boston 25 News

Clark talks about which airlines are currently rated the highest and how you can fix customer *service* issues when they come up; Christa reads listener posts ...


Arizona's Element Wheels Honored by Newsweek as Newsweek America's Best Companies for Customer Service 2019  PRNewswire

CHANDLER, Ariz., April 18, 2019 /PRNewswire/ -- Newsweek Media Group, in partnership with analytics from Statista, is proud to announce that Element ...


Ascension Funeral Home wins 2018 Excellence in Customer Service Award  Weekly Citizen

"Ascension Funeral Home has been recognized as a leader in delivering exceptional customer *service* and has raised the standard for other funeral homes ...


Sylvia A. Carroll, 73, former customer service representative  The Philadelphia Tribune

Sylvia A. Carroll, a former customer *service* representative for Prudential Health Insurance, died on Thursday, April 4, 2019. She was 73.


Squelch raises $12 million to unify customer service software with AI  VentureBeat

Startup Squelch announced that it's raised $12 million in funding for its eponymous cloud-based, AI-driven customer *service* platform.


Walmart, Amazon kick off government online pilot program  Star Tribune

Amazon and Walmart on Thursday are kicking off a two-year pilot established by the government to allow low-income shoppers on government food assistance ...


Southwest blasted for poor Max 8 customer service: 'They're kind of just saying, 'Too bad''  USA TODAY

Southwest Airlines has legions of fans and sits atop countless industry rankings for its vaunted customer *service*. The airline has more than 2 million Twitter ...


Horry County students Beijing-bound after weather and customer service confusion forces overnight delay  WMBF

DALLAS, TX (WMBF) - After a myriad of weather delays and customer *service* confusion, a group of Horry County music students and chaperones stuck in travel ...


This CEO's Unlikely Mission To Revolutionize Customer Service In Healthcare Billing  Forbes

Customer *service* has a particular opportunity shine when it's delivered at stressful moments, such as those that are often encountered in healthcare. Jayson ...


Why New 5G Services Will Be Free  Forbes

Mobile network and billing have lived in different silos. Now with 5G it will be necessary for them to understand each other.


Uber tries to fix customer-service woes  The Takeout

It's rumored that Uber is about to go public, which accounts for some recent sprucing efforts by the company. (I mean, you vacuum the house before an open ...


From Customer Service To Client Experience: A Shift To Determine Winners And Losers In Business  Forbes

As technology and competition disrupt industries, *service* is starting to separate winners from losers and ushering in what some have called the “age of the ...


"Capital Bikeshare customer service is now supported by Lyft"  PoPville

“Dear PoPville,. Not sure if you are aware of this, capital bike share is now supported by lyft. Try finding a phone number for support in the app. I'm not a big fan ...


Infographic: 8 Ways AI Improves Customer Service  CTOvision

Customer *service* is an important part to any organization and ensuring that customers get the best experience is paramount. AI technologies have been able to ...


101 Customer Service Statistics for a Better Customer Experience in 2019  G2 Crowd

G2 gathered more than 100 of the most vital customer *service* statistics to help businesses better understand how crucial a great customer experience is. This list ...


Switching energy supplier creating more problems than shoddy customer service  Mirror Online

People are now more likely to complain about problems changing their energy provider than they are about bad customer *service* - but the good news is that ...


New metrics are redefining customer service success  ZDNet

In a digital, hyper-connected, and knowledge-sharing economy, customer *service's* definition of success is changing, and Key Performance Indicators (KPIs) are ...


Consulting Their Creator: 5 Customer Service Principles That Power Luxury Hotels, Lexus And Apple  Forbes

Five customer *service* principles from Horst Schulze, hotelier, hospitality expert and, as consultant, a force behind the creation of the customer *service* ...


Customer service is poised for an AI revolution  ZDNet

AI is viewed by customer *service* decision makers and agents alike as a boon to the customer and employee experience. AI adoption is nascent, but it's set to ...


Job: Sales / Customer Care – The eBike Store  BikePortland.org

Job Title Sales / Customer Care. Company / Organization The eBike Store (809 N Rosa Parks Way). Job Description Seeking knowledgeable bicycle sales ...


Health customer service center to open in San Antonio; bringing hundreds of jobs  FOX 29

Hundreds of new jobs are coming to San Antonio with the opening a health and safety customer *service* center. GreatCall, Inc. , announced it will open a new ...


How Vitalis Brings Whole Team Customer Service to Cannabis Extraction  Leafly

Here's how the team at Vitalis Extraction ensures every employee is ready to help their customers succeed.


Problem Solver: Old-style approach to excellent customer service still in fashion  Independent.ie

Q Are old-fashioned customer-*service* skills like greeting a customer, and offering to help when a customer is in need now out of date? Some customer- *service* ...


Online Customer Service Software Market Research Report 2019: Enhanced Growth By Top Key Players: Zoho Office Suite, Shopify, Microsoft Dynamics, QuickBooks, Custom software, Oracle, SAP SE  Market Research Report

“Online Customer *Service* Software Market” research report offers a detailed competitive analysis of all the key players who are active in this market.


A Secret Of Customer Service: Improve A Customer's Day A Little, Every Single Day  Forbes

It's easy to picture great customer *service* as involving dramatic solutions to customer problems: the personal delivery of mislaid jewelry (as in this story from ...


Walmart to remodel 21 California stores, expand customer services and technologies  OCRegister

Walmart plans to spend $145 million in California this year on new store construction, upgrades to 21 stores and an expansion of customer-focused services and ...


Retiring telephone operators say technology changing course of customer service industries  WWMT-TV

As technology continued advancing, it ended an era for two telephone operators at Whirlpool Corporation. Friday, both operators retired from the global ...


Mooney Expands Customer Service Offerings  Flying

Mooney International is offering an increasing number of customer *service* benefits to owners of its Acclaim and Ovation Ultra airplanes.


Leon’s: 86 years of customer service  Lincoln Journal Star

Why shop at Leon's Gourmet Grocer? Here are three great reasons:


A Complete Guide to Social Media Customer Service  Search Engine Journal

This guide will help you create a social media customer *service* strategy from scratch and answer frequently asked questions about social customer support.


Archer named communications and customer service manager for city  Davis Enterprise

Former Davis school board trustee Barbara Archer has been hired as the city's new communications and customer *service* manager. Archer, who served on the ...


SWIM WITH THE SHARKS: Let's run down the ABCs of customer service - Louisville  Louisville Business First

Mackay's Moral: Customer *Service* is not just another department; it's everyone's job.


ECISD launches customer service survey  KMID - Local 2 News

Administrators at Ector County ISD want to know how they are doing.


Customer service with a smile  The Gazette

CEDAR RAPIDS — The digital age whisks Matthew Van Maanen wherever he's needed each day — Spain, the Netherlands, Hong Kong, somewhere in the ...


Nearly 90% of People Prefer Speaking to a Live Customer Service Agent on the Phone, Despite Efficiency of Phone Menus for Businesses  PRNewswire

WASHINGTON, April 11, 2019 /PRNewswire/ -- Eighty-eight percent of people (88%) prefer speaking to a live customer *service* agent instead of navigating a ...


Republic Services rates to climb as customer service complaints continue  The Dominion Post

MORGANTOWN — Morgantown City Councilor Jenny Selin said her 4th Ward constituents are tired of paying for inconsistent *service* from trash and recycling ...


Barrett named Entergy Customer Service Vice President - Orange Leader  Orange Leader

Longtime Entergy Texas leader Stuart Barrett has been named the vice president of customer *service* for Entergy Texas.


Using Payment Processing Systems for Better Customer Service  CPAPracticeAdvisor.com

The decision on whether or not to integrate payment processing systems into their daily operations is one of the most crucial decisions a small business can ...


Common B2B Mistakes, Part 2: User Management, Customer Service  Practical Ecommerce

This post is the second in a series in which I address common mistakes of B2B ecommerce merchants. The first post addressed B2B mistakes in catalog ...


13 financial services Walmart offers that you probably didn’t know about  Bankrate.com

Walmart is known as a shopping destination for affordable clothing, groceries and electronics. But you might not be aware that the retailer also offers a ...


'SNL' Unearths the Horror of Customer Service Using 'Us'  GQ

'SNL' parodies both customer *service* and the horror movie 'Us' in a commercial about identity theft.


Welch: Customer service key to building business | Business-farm  Tahlequah Daily Press

Satisfied and repeat customers are the keys to successful businesses, and most customers base their views on the customer *service* they received or the ...


GE On Wing Support Expanding To Provide Increased Customer Service  Aviation Week

GE Aviation's On Wing Support center in the Cincinnati/Northern Kentucky (KY) USA region is expanding to meet the growing demand for its engine repair ...


Metro Transit boss: Crisis in customer service sparks improvements on buses and trains  Minnesota Public Radio News

Metro Transit's new general manager is rolling out a list of improvements to buses and trains in response to what he says is a *service* crisis across the agency.


American Lied To Me About Why My Flight Was Canceled  One Mile at a Time

Yesterday I was scheduled to fly American from Santa Barbara to Dallas to Detroit. I didn't make it to my destination on American — instead I had to just book a ...


Citymapper Pass customers unhappy; TfL baffled  Business Insider

BI PRIME: Citymapper is hugely popular thanks to its free transport app. Its Citymapper Pass is having teething problems.


Why biometric verification is poised to revolutionize customer service  Retail Customer Experience

Chris McGugan, senior vice president, solutions and technology at Avaya, shares insight on the value of voice biometric analytics and biometric verification in ...


4.1.19 Best customer service companies; Health insurers tracking you; Where scams happen most  WSB Atlanta

Clark discusses which companies have the best customer *service* across all sectors; Health insurers might be buying up data on you to know your health risks ...


Weir Oil & Gas, local officials celebrate opening of Midland Customer Service Center  Midland Reporter-Telegram

Eighteen months after securing a deal for Weir Oil & Gas to build a *service* center in the new David Mims Business Park at Interstate 20 near Loop 250, city ...


Insurance Producer, Customer Service | Top Jobs In DC  Washington, DC Patch

Top Jobs In DC - Washington DC, DC - Need a job, or looking for a new career? Check these latest job offerings in the area.


Specialty retailer stays in fashion with seamless in-store customer service  Chain Store Age

Milan, Italy-based Twinset is empowering store associates with Oracle Retail POS technology on tablets. Twinset, a specialty vertical retailer of women's apparel, ...


Chinese woman’s tearful protest on Mercedes hood goes viral — and gets results  The Washington Post

The angry woman sitting on the hood of a red Mercedes was not just an angry woman sitting on the hood of a red Mercedes. She was a metaphor for some of the ...


Cuts Clothing sews up automated online customer service  Chain Store Age

Specialty vertical apparel retailer Cuts Clothing is applying artificial intelligence (AI) to its e-commerce customer experience. Cuts, which manufactures and sells ...


On Extreme Customer Service, Here Are Your Thoughts  INSTORE MAG

Customer *service* makes or breaks a business. Occasionally you have to think outside of the box or go to the extreme to make a difference, so it was nice to see ...


The Ridge Creates a Cohesive Buying Experience with Automated Customer Care Powered by Linc Global  Associated Press

Press release *content* from Business Wire. The AP news staff was not involved in its creation.


The Human Element: Integrating Technology And Data Into Your Customer Service Model  Entrepreneur

Yes, having an AI-powered model for shopping recommendations in e-commerce is great. But, CRM is much more than just tech. With surveys and chat-bots ...


Survey reinforces compliance-knowledge gap over securing consumer consent  Auto Remarketing

Collections and other customer-*service* communications certainly can be a complicated endeavor, and a survey conducted by PossibleNOW revealed how some ...


How Florida’s SunPass debacle started in 2012  Tampa Bay Times

TALLAHASSEE — Seven years ago, Florida lawmakers gave the state transportation department a mission: hire a company to take over tolls and customer ...


How Reliable Are Payment Apps Like Venmo, Zelle and Cash App?  CBS Chicago

CHICAGO (CBS)–Payment apps like Venmo and Zelle offer a way to send and receive money at the click of a button, but how reliable are they? With more than ...


CustOps: The New Customer Service  Business 2 Community

Photo by rawpixel.com from Pexels. A first- (or faster-) time-to-market has been a longtime mantra of most companies. Be it first with a new product or first with ...


Entergy installs new meters designed to better customer service  KFDM-TV News

Entergy is installing new energy meters at many Southeast Texas homes. The new advanced meters are designed to be more beneficial for customers and to ...


SunPass customer frustrated with lack of transparency, customer service  ABC Action News

One St. Pete Beach man says he has hundreds of dollars in unresolved tolls but it's not for lack of trying.


Military Housing Improves with Corvias Customer Service Training Across All 13 Installations  Associated Press

Press release *content* from Business Wire. The AP news staff was not involved in its creation.


[LIVE WEBINAR]: How to stay competitive in the digital age of customer service  Fast Casual

Yes, you can compete with eCommerce giants. However, make no mistake about it - the competitive environment has changed. In this digitally driven age, ...


How to Provide Quality Customer Service with a Free Ticketing Software  Business 2 Community

Let me start with a question: How much importance do you give to customer *service* in your organization that's just starting up? I ask you this because, although ...


Why You Should Work in Customer Service  Daily Nexus

Anabel Costa argues that no job experience is insignificant where your career is concerned.


New on-demand shuttle service makes it more convenient than ever to take transit in southeast Seattle and Tukwila  King County

Residents in southeast Seattle and Tukwila can use the Via app or call 206-258-7739 to hail a ride to and from five Link light rail stations where they can board a ...


Tax preparation services hit low-income filers with added fees  The Washington Post

Tax season is over, except for those who didn't file on time (you know who you are). But issues with the tax-collecting Internal Revenue *Service* never die.


Capital Management Services hiring to fill 100 jobs  Buffalo News

Capital Management Services keeps on growing. The call center operation, which provides debt collection and customer *service* for clients, is hiring to fill 100 ...


Customer service is competitive advantage | Business  Victoria Advocate

At the University of Houston-Victoria Small Business Development Center, we tell our clients that it is so important to find a competitive advantage for their ...


T-Mobile tests customer service center in Kingsburg, bringing 1,000 jobs to Fresno County  KFSN-TV

According to the company's news release, it will make T-Mobile one of the largest employers in the county.


Brandon Steele Receives April Customer Service Award  newsdakota.com

JAMESTOWN, N.D. (NewsDakota.com) – Brandon Steele of UPS was presented with the April Customer *Service* Award to for his outstanding customer *service* .


How the Stop & Shop strike is affecting store services  Boston.com

Stop & Shop had been hoping to “minimize disruption” in the event of a strike. But that doesn't mean things are business as usual. In an open letter to customers ...


MSI Confirms 300-Series Chipset Motherboards Will Actually Support 3rd Gen Ryzen 'Zen 2' Processors  Forbes

MSI confirms its motherboard will support 3rd Gen Ryzen 'Zen 2' processors: Customer *service* rep got it wrong.


Dive Deep Into Career Development, Customer Service, and More During Cultivate Workshops  Greenhouse Grower

The workshops presented at Cultivate'19 are a great way for attendees to go more in-depth on topics that are critical to the success of their business.


Podcast E022 | How Is IoT Transforming the Customer Service Experience? | Michael Ringman, CIO at TELUS International  IoT For All

On this #AskIoT episode, we discuss how IoT has transformed the customer *service* industry, where and who to go to for support when devices malfunction and ...


Thursday workshop aims for "Top-Notch Customer Service"  Magnoliareporter

The Arkansas Small Business and Technology Development Center will be hosting a free seminar on how to provide “Top-Notch Customer *Service*” on ...


Arizona vet's 911 call details killing of Cub, the service dog  AZCentral

Jacob Bushkin is facing one count of animal cruelty in connection with the fatal stabbing of his *service* dog, Cub.


The votes are in! Moneywise Customer Service Awards 2019 shortlists revealed  Moneywise Magazine

Moneywise can now reveal the companies that have been shortlisted in the Moneywise Customer Services Awards 2019.The winners will be announced on 13 ...


Parkways Authority approves Beckley E-ZPass customer service outlet, maintenance consolidation - WV MetroNews  West Virginia MetroNews

BECKLEY, W.Va. — The West Virginia Parkways Authority voted Thursday to move forward with a proposal to open an E-ZPass customer *service* center in ...


Michael Perry: Feeling the love from customer service  Madison.com

I went ahead and spent good money on a pair of chore boots this week, high-top rubberized trompers with a cinch strap at the calf. Halfway through the first day.


Introducing Avatier Apollo: The World's First Workforce & Customer Service Automation AI Virtual Assistant  MarTech Series

Avatier, the leader in innovative Identity Management containerized cloud solutions, is thrilled to unveil "Avatier Apollo". The world's first artificial intelligence ...


Tax returns stolen by scammers using false customer service numbers  WLS-TV

The I-Team is getting results after uncovering a new tax scam that could target people getting their tax refunds deposited onto apps.


Smith, Davis Join PPG Board of Directors  Associated Press

Press release *content* from Business Wire. The AP news staff was not involved in its creation.


Salesforce acquires MapAnything for its location-based intelligence products  VentureBeat

Salesforce announced that it's acquiring location intelligence startup MapAnything, which has raised $84 million, for an undisclosed amount.


Port Authority Wants Its Customer Service To Be As Mobile As Its Vehicles  90.5 WESA

After months of beta testing, Port Authority of Allegheny County launched its new website today. Unlike its predecessor, the new site plays nicely with mobile ...


Kurtz earns honor for customer service  Herald Review

Nancy Kurtz, an American Family Insurance agency owner in Grand Rapids MN, has been recognized for providing an outstanding customer experience under ...


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