Customer Service Information


Customer Service Information

Stay - Say - Pay


Would you like to have customers that stay with you and don't buy from your competitors? Customers that say nice things about your business to other people; pay you on time and accept the fact that you might be a bit more expensive then other suppliers? Of course you do but how do we perform this miracle? It's dead easy really; you only have to consider two factors: be Reliable and be Likeable.It almost goes without saying that it's vital to have a reliable product or service.

Call Center Services - An Ever Increasing Demand


Are your company's call center services all that they could be? Even centers that were state of the art a decade or so ago might be out of date and inadequate today. As technology expands, so do clients' expectations regarding communication.

Modern Call Center Solutions - Keeping in Touch is the Key


Call center solutions solve a range of age-old problems. As far back as ancient times, the success of a business has always depended on how well that business can communicate with clients and meet their needs.

Customer Neglect


What have you done for your existing customers lately? Probably not much, if you are like most businesses.I know that hunting new business is more of an adrenaline rush than working the business you already have, but it is not as crucial to your long-term success.

Have You Hugged a Customer Today?


It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said.

CEM Can Improve Customer Loyalty


'A 5 percent increase in customer retention increases profits by 25 to 95 percent.''The greater the loyalty of customers, employees, suppliers, and shareholders, the greater the profits reaped .

All of the World of Business Is a Stage


One of the basics of acting taught to me in grade school was the important principle of "staying in character." Staying in character means holding the image and personality of the character you are assigned to portray without letting your own personality leak through.

Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong


The Reason Why Direct Internet Marketers Have To Work So Hard To Earn Our TrustA bad attitude to customer service can literally destroy your business.So, I thought I'd share my response to what I read on an Internet Marketing Forum recently to illustrate my point.

Listen to Suggestions


If you are up to your ears in a stressful situation, it becomes difficult to think clearly. Sometimes, it is best to walk away from a problem, and think about it, rather than try to solve it with an instant solution.

Committed To Your Customer? Prove It When They Complain!


Businesses like to brag in their advertising about quality of work, commitment to their customers, and excellent service. These statements are also proudly advanced in Mission, Vision, and Values Statements.

The Consumer Power


While most companies talk about consumer friendliness, customer centricity, customer relationship etc. more often than not they are mere lip service or jargons with little sincerity behind these grand sounding words.

Hit The Jackpot With Customer Complaints


Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business. Here's why.

Small Business Customer Service Can Work Against You


Is the special treatment you designed specifically to keep customers coming back working against you?A local jeweler offers free lifetime battery replacement for any watch he sells. It's a good hook to keep customers walking back in the store on a regular basis and increases his sales volume.

Why Communication Skills Dont Work In Customer Service


Every time my firm conducts communication skills training, we know someone is going to object."That doesn't work.

Saying Thank You to Your Clients


"Thanking your customers" - Why you should do it and how..

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For Better Customer Service, Offer Options, Not Apologies
Harvard Business Review
Jagdip Singh, a professor of marketing at the Weatherhead School of Management at Case Western Reserve University, explains his research team's new findings about customer satisfaction. He says apologizing is often counterproductive and that offering ...



Fox5NY

Customer service, web development and other hot careers in 2018
Fox5NY
NEW YORK (FOX5NY.COM) - Some of the hottest jobs in 2017 were administrative professionals, project coordinators, and customer service representatives—and you're going to see a big demand for them in 2018, too. District president Dawn Fay of Robert ...



Harvard Business Review

How Customer Service Can Turn Angry Customers into Loyal Ones
Harvard Business Review
Good customer service seems like common sense for businesses. But how valuable is it really? Until now, this has not been rigorously quantified across different companies. Businesses are understandably reluctant to share their CRM and sales data, and ...



Cointelegraph (Bitcoin, Cryptocurrency and Blockchain News)

Poloniex Displaying Incorrect Customer Balances, Experiences Customer Service Woes
Cointelegraph (Bitcoin, Cryptocurrency and Blockchain News)
According to users on Poloniex's unofficial subreddit, the exchange has not be crediting user account balances when orders are cancelled. One user wrote: “When I cancel any open orders, the original USDT value isn't returned. Usually, the intended buy ...



Entrepreneur

Research Finds the IRS Gives Better Customer Service Than Most Apps
Entrepreneur
In the world of apps, it seems the latter situation is increasingly common. Unfortunately, we're seeing more of a reliance on FAQs, canned email responses and other tactics that divert customers without providing a solid end-to-end experience. This ...
Malware Displaying Porn Ads Discovered in Game Apps on Google Play - Check Point Research - Check Point SoftwareCheck Point Research - Check Point Software
Designed for Families | Android DevelopersAndroid Developers
Pornographic images found on children's games in Google Play storeFinancial Times
Check Point Blog - Check Point Software -SearchMobileComputing - TechTarget
all 134 news articles »


Forbes

How Freddy's Steakburgers Grew Fast (To 282 Locations) Through A Customer Service Focus
Forbes
“There's got to be a Freddy's near here,” my son said hopefully, not long after we moved cross-country. Unfortunately, his pre-teen optimism was unfounded. Although there are nearly 300 Freddy's Frozen Custard & Steakburgers locations nationwide (more ...



Forbes

Is 'Wow' Customer Service Worth The Effort And Expense?
Forbes
I define wow customer service as “service that goes beyond fulfilling basic customer expectations, and does so in a creative, unexpected way.” The thing about wow customer service is this: In spite of the peppy palindrome name, you don't do wow as a ...



10,000 Couples

Waddell & Reed Financial, Inc. Selects eGain for Omnichannel Customer Service
Nasdaq
SUNNYVALE, Calif., Jan. 17, 2018 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the leading provider of cloud-based customer engagement solutions, today announced that Waddell & Reed Financial, Inc. (NYSE:WDR) selected eGain Solve™ to provide omnichannel ...
eGain (EGAN) Secures Contract from Waddell & Reed Financial Inc. (WDR) for Omnichannel Customer ServiceStreetInsider.com
Financial Newsletter - Zacks Investment ResearchZacks Investment Research
Waddell & Reed Financial, Inc. - WDR - Stock Price Today - ZacksZacks Investment Research

all 60 news articles »


Customer Think

Driving Improved Customer Service With Role-Based Analytics ...
Customer Think
We're just over two weeks into 2018. Did you make any resolutions for yourself? Perhaps you want to get fit, eat better, or save more for retirement? Many businesses have set their resolutions, as well, though they call them goals. Like individuals ...

and more »


York News-Times

Great customer service leads to Hometown Hero Award
York News-Times
Chase Woodruff was presented with the Hometown Hero Award, which recognizes people in the front line who give great customer service. News-Times/Steph Peyatt. Facebook · Twitter · Email; Print; Save. YORK – Chase Woodruff works at Wendy's in York. He ...

and more »

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