Customer Service Information


Customer Service Information

How CRM Software Works -- Creating Customer Satisfaction with a Click


When people ask, "What is CRM?" the literal answer is, "Customer Relationship Management," but that doesn't really convey much in terms of what all CRM does for a business. This CRM definition is too narrow to really explain everything the system does if it is working to its fullest potential and is user-friendly enough to expand and grow as a customer-client relationship changes and grows.

The Logic of Emotion!


Homebuyers are an interesting study. Watching people make their home buying decisions has brought me to the conclusion that every decision that every one of us makes is based in emotion.

You MUST Sweat the Small Stuff


It's The Little Things That Make or Break a Small BusinessIf you make a poor impression in small things, why should customers trust you with larger ones like buying your product regularly or giving you a big order? In the last two days, I've seen this simple fact proved three times.I ordered software from Company A.

One Critical Question to Ask Yourself Every Day


What happened to the old saying, the customer is always right? I'll bet every one of you reading this article has a "customer service nightmare" story to tell. My most recent nightmare experience took place recently when my business partner and I went in to a wireless phone store to purchase two new pda wireless phones.

Minimize The Pain of Check Recovery


$350 million in bad checks are written each and every week. That fact alone makes bad checks a serious problem for American businesses.

5 Ways Customer Service Managers are Implementing to Increase Customer Focus


According to a Forum Corporation survey of commercial customers lost by 14 major service and manufacturing companies:15% found a better service/product15% found a cheaper service/product20% cited "lack of contact and individual attention from the company"50% said; "contact from old suppliers" personnel was poor in quality"These days, it seems that everyone from dog walkers to dotcoms is making "customer service" their mission. Department, discount and convenience stores have all transformed the workers who used to be known as "sales clerks" into "customer service associates"- in theory at least.

10 Customer Service Quality Statements to Measure up Against


It might sound quick and simple, to say how well your business does in satisfying it's customers. Hearing such as:-"We're increasing our turnover by 14% year to date""Our customer complaints are now less than 4% or our transactions".

DONT Give Your Customers What They Want!


One of the mantras we hear repeatedly in business is "The customer is always right." I'm here to tell you that if you want to build a thriving business you need to forget that saying, and take note of Payne's Law #1 "The customer is always right- some of the time.

How to Keep Customers


Who was it that said - "The customer is always right"? Well for those of you who can't get through the day without knowing, it was H Gordon Selfridge, the founder of Selfridges's department store in London.The question I want answered is; did he ever work with customers on day-to-day basis and if so, was he some kind of saint?Let's face it; customers can be a real pain in the neck.

Over Delivering Provides Big Results


Over promising is a problem only when you under deliver. There are a number of ways that you can overdeliver to your customers or prospects, and as a result create a win-win situation for you both.

How to Easily Increase Your Profits


Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you had to say?Doesn't happen very often does it? In fact, while I was writing this, I couldn't recall when I had experienced it. I'm sure I must have yet it would have been so long ago, I can't remember.

Become a Customer Enthusiasm-Guru!


One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking titles of bookkeeper, service provider and sales-manager, their most important title is Customer-Enthusiasm Guru.

Establishing Yourself as an Expert in the Eyes of Your Customers


The most important aspect of a successful business is developing the correct mindset toward your customers. And this is not the over used phrase The customer is always right.

Customer Service: Stop Sabotaging Your Customer Relationships


If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes." I immediately think to myself, "Oh great, here comes the game of 20 questions.

Customer Satisfaction Is Your Business


Regardless of what business you are in - you are really in the business of satisfying customers. The degree of customer satisfaction you deliver determines the level of long-term success you will achieve in business.

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Forbes

Anticipatory Customer Service: How Purpose-Driven Leadership Can Foster The Highest Level of Service
Forbes
The standard level of customer service at most modern companies is reactive. Reactive service isn't the worst thing in the world (it's a lot better than negative service), but it's not an effective way to create loyal customers. Reactive customer ...



Entrepreneur

How AI Can Make Customer Service More Efficient
Entrepreneur
"When we give our machine-learning algorithm access to historical customer service data, it begins to identify patterns and learn in a human-like way," Mikhail Naumov told me. He's co-founder and president of DigitalGenius (a frontrunner in the AI and ...



Forbes

3M Takes Customer Service To The Extreme
Forbes
Meet customer needs and you are well on your way to business success. Sounds easy, right? Even in the age of social media where you can track what your potential customers are talking about, it can be challenging to pinpoint exactly what they need ...



Bloomberg

The Customer Service Chatbots Are Getting Smarter
Bloomberg
Amelia can handle thousands of requests and complaints at a time. She just needs some human guidance—for now. By. Michael Belfiore. More stories by Michael Belfiore. April 25, 2018, 4:00 AM PDT. Photographer: Getty Images. IPsoft Inc.'s Amelia is a ...



Forbes

5 Predictions On The Future Of Customer Service
Forbes
Growing customer expectations are forcing companies to rethink their approach to customer service. Technology is playing a big role in this shift, with connected devices, automation, and artificial intelligence (AI) enabling organizations to better ...



VentureBeat

Why AI can't fix your broken customer service model
VentureBeat
Knowing what I do for a living, he ended his tale with the question, “If they had artificial intelligence, would this fix their customer service?” The question illustrated how people often see artificial intelligence as a magical answer to all woes ...



How to Make Customer Service Work for Your Marketing Stack
MarTech Advisor
Marketers have invested too much money in acquiring customers and too little in keeping them. JotForm CMO Steve Hartert lays out a blunt case and tested strategies for turning customer service into a martech asset. Once a year, the martech wizard Scott ...



BRIEF-NICE To Acquire Mattersight, Bolstering Its Leadership In Cloud Customer Service Analytics
Reuters
April 26 (Reuters) - Nice Ltd: * NICE TO ACQUIRE MATTERSIGHT, BOLSTERING ITS LEADERSHIP IN CLOUD CUSTOMER SERVICE ANALYTICS. * NICE LTD - OFFER PRICE PER COMMON SHARE WILL BE $2.70. * NICE LTD - ACQUISITION IS EXPECTED TO BE NON-DILUTIVE TO NON-GAAP ...



Business Wire (press release)

NICE To Acquire Mattersight, Bolstering its Leadership in Cloud Customer Service Analytics
Business Wire (press release)
Barak Eilam, CEO, NICE, said: “Analytics is the cornerstone of NICE's strategy of creating a new customer service paradigm with CXone and Adaptive WFO.” “We were very impressed with Mattersight's innovative technology and domain expertise, as well as ...
NICE Systems buys US cloud analytics co Mattersight for $90mגלובס

all 8 news articles »


Char-Koosta News

Join customer service and job readiness workshop on May 3
Char-Koosta News
PABLO — Customer Service And Job Readiness Workshop set for Thursday, May 3 from 1 p.m. to 4 p.m. in the IT Training Room, located in the Lower Level of Old Tribal Complex Building. The Soft Skills & Customer Service workshop will discuss: First Week ...


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