Customer Service Information
How CRM Software Works -- Creating Customer Satisfaction with a Click
When people ask, "What is CRM?" the literal answer is, "Customer
Relationship Management," but that doesn't really convey much in terms of what
all CRM does for a business. This CRM definition is too narrow to really
explain everything the system does if it is working to its fullest potential and
is user-friendly enough to expand and grow as a customer-client relationship
changes and grows.
The Logic of Emotion!
Homebuyers are an interesting study. Watching people make their home buying decisions has brought me to the conclusion that every decision that every one of us makes is based in emotion.
You MUST Sweat the Small Stuff
It's The Little Things That Make or Break a Small BusinessIf you make a poor impression in small things, why should customers trust you with larger ones like buying your product regularly or giving you a big order? In the last two days, I've seen this simple fact proved three times.I ordered software from Company A.
One Critical Question to Ask Yourself Every Day
What happened to the old saying, the customer is always right? I'll bet every one of you reading this article has a "customer service nightmare" story to tell. My most recent nightmare experience took place recently when my business partner and I went in to a wireless phone store to purchase two new pda wireless phones.
Minimize The Pain of Check Recovery
$350 million in bad checks are written each and every week. That fact alone makes bad checks a serious problem for American businesses.
5 Ways Customer Service Managers are Implementing to Increase Customer Focus
According to a Forum Corporation survey of commercial customers lost by 14 major service and manufacturing companies:15% found a better service/product15% found a cheaper service/product20% cited "lack of contact and individual attention from the company"50% said; "contact from old suppliers" personnel was poor in quality"These days, it seems that everyone from dog walkers to dotcoms is making "customer service" their mission. Department, discount and convenience stores have all transformed the workers who used to be known as "sales clerks" into "customer service associates"- in theory at least.
10 Customer Service Quality Statements to Measure up Against
It might sound quick and simple, to say how well your business does in
satisfying it's customers. Hearing such as:-"We're increasing our
turnover by 14% year to date""Our customer complaints are now less
than 4% or our transactions".
DONT Give Your Customers What They Want!
One of the mantras we hear repeatedly in business is "The customer is always right." I'm here to tell you that if you want to build a thriving business you need to forget that saying, and take note of Payne's Law #1 "The customer is always right- some of the time.
How to Keep Customers
Who was it that said - "The customer is always right"? Well
for those of you who can't get through the day without
knowing, it was H Gordon Selfridge, the founder of
Selfridges's department store in London.The question I want answered is; did he ever work with
customers on day-to-day basis and if so, was he some kind of
saint?Let's face it; customers can be a real pain in the neck.
Over Delivering Provides Big Results
Over promising is a problem only when you under deliver. There are a number of ways that you can overdeliver to your customers or prospects, and as a result create a win-win situation for you both.
How to Easily Increase Your Profits
Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you had to say?Doesn't happen very often does it? In fact, while I was writing this, I couldn't recall when I had experienced it. I'm sure I must have yet it would have been so long ago, I can't remember.
Become a Customer Enthusiasm-Guru!
One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking titles of bookkeeper, service provider and sales-manager, their most important title is Customer-Enthusiasm Guru.
Establishing Yourself as an Expert in the Eyes of Your Customers
The most important aspect of a successful business is developing the correct mindset toward your customers. And this is not the over used phrase The customer is always right.
Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes." I immediately think to myself, "Oh great, here comes the game of 20 questions.
Customer Satisfaction Is Your Business
Regardless of what business you are in - you are really in the business of satisfying customers. The degree of customer satisfaction you deliver determines the level of long-term success you will achieve in business.
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How AI Can Make Customer Service More EfficientEntrepreneur"When we give our machine-learning algorithm access to historical customer service data, it begins to identify patterns and learn in a human-like way," Mikhail Naumov told me. He's co-founder and president of DigitalGenius (a frontrunner in the AI and ...
3M Takes Customer Service To The ExtremeForbesMeet customer needs and you are well on your way to business success. Sounds easy, right? Even in the age of social media where you can track what your potential customers are talking about, it can be challenging to pinpoint exactly what they need ...
The Customer Service Chatbots Are Getting SmarterBloombergAmelia can handle thousands of requests and complaints at a time. She just needs some human guidance—for now. By. Michael Belfiore. More stories by Michael Belfiore. April 25, 2018, 4:00 AM PDT. Photographer: Getty Images. IPsoft Inc.'s Amelia is a ...
5 Predictions On The Future Of Customer ServiceForbesGrowing customer expectations are forcing companies to rethink their approach to customer service. Technology is playing a big role in this shift, with connected devices, automation, and artificial intelligence (AI) enabling organizations to better ...
Why AI can't fix your broken customer service modelVentureBeatKnowing what I do for a living, he ended his tale with the question, “If they had artificial intelligence, would this fix their customer service?” The question illustrated how people often see artificial intelligence as a magical answer to all woes ...
How to Make Customer Service Work for Your Marketing StackMarTech AdvisorMarketers have invested too much money in acquiring customers and too little in keeping them. JotForm CMO Steve Hartert lays out a blunt case and tested strategies for turning customer service into a martech asset. Once a year, the martech wizard Scott ...
Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?
Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting any price discount for doing so and are saving these retailers money.Each self-serve lane contains two to three self-serve scanners.
Revealed - A Simple Formula For Success! Exceeding Expectations
Delight = Customer Expectation plus 1. This was the simple formula for delighting your customers that Ken Blanchard informed us of in his book "Raving Fans" For me this is a great formula, but in itself it also raises a number of questions.
Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service
Last night I was at my computer and a Skype chat window opened up with a link in it from a stranger. I clicked the link and was taken to one of those "You would have to be crazy to pass up this business opportunity" sites.
Modern Call Center Solutions - Keeping in Touch is the Key
Call center solutions solve a range of age-old problems. As far back as ancient times, the success of a business has always depended on how well that business can communicate with clients and meet their needs.
Difficult Customers - Theres No Such Thing
A couple of years ago I had a call from a Customer Service
Manager working in the paper industry. He wanted me to run a
seminar for his team, on "How to Deal with Difficult
Customers - Hold Onto the Ones Youve Got
You probably spend a great deal of your time looking for new
customers or clients. However, are you sure your doing
enough to hold onto the ones you've got.
CRM = Customers (dont) Really Matter
CRM was supposed to bring companies closer to their clients. The basic idea was to; find out what a client wants and needs, give it to them, and get them to be your client for life.
Customer Service Is More Than Just Being Nice To People
Many organizations tackle to the issue of customer service by exhorting their employees to speak with a smile. Be polite.
Are You Satisfying Your Customers?
The latest report from the American Customer Satisfaction Index (Michigan School of Business) reports the following:Customer dissatisfaction with the quality goods and services offered in the marketplace is more than a nuisance. The US economy is heavily dependent on increases in consumer spending.
11 Ways to Get What You Want - Be a Clever Customer!
We all want great service, whether we are buying our weekly groceries from a store, or want a billing hitch resolved at our local utilities provider. Whether it's getting our car fixed, or a great meal in a restaurant.
What Every Employee Should Know About How to See Customers Problems from Their Creative Side
Customer Service is a blessing and a curse; a blessing to the customer and a curse to you, the employee. At least so it seems.
Customer Service and The Human Experience
Historically, customer service was delivered over the phone or in person. Customers didn't have many choices, and switching to competitors was cumbersome.
Mastering Challenging Service Situations
During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and ultimately your bottom line.
Customer Service and Call Center Outsourcing, Whats The Buzz?
The buzz is all about customer service and call center outsourcing, also known as BPO (Business Process Outsourcing). According to Gartner, the outsourcing market in Europe has grown with over 6%, BPO with 10%.
Clients - What They Want from You
A growing number of individuals are finding themselves called to help others and go on to fulfil this call by training to become a practitioner in one of the healing arts.The range of conventional, traditional, holistic, complementary and alternative therapies is extensive with new thoughts on old themes being introduced almost daily.
Wholesale Buyers Versus Retail Customers
Are wholesale buyers and retail customers really different? Frankly, there are two answers to this question: yes and no. Yes, because they are different from the buyers and those selling to buyers' point of view and no, because the principles that apply are the same for both types of buying.
Dissatisfied or Rude Customers Can Be Satisfied Customers
On a recent airline flight I was an upset customer. I was arriving on a late
inbound flight and connecting with the last flight out on the same airline, but the
connecting flight left without me! At first, I was furious when told to wait in a line of
300 people to resolve my problem.
Be the Customer: See Yourself as Your Customers Do
What do your customers experience when they interact with your business? As a mystery shopper, I help businesses see themselves through the eyes of their customers by posing as a typical customer and evaluating their service, quality and cleanliness. Was it easy to find what I needed? Were the employees polite and helpful? Was everything neat and clean? Was I thanked for my business? What happened when I made a return?Whether your business is an international retailer or a small one-person shop, what you don't know about your customers' perceptions of your quality and service can hurt you.
Astonish your Customers With These Customer Service Tips
Customer service today is getting worse. Win customers over
and you build your business for life.
Creating the Right 'Viral Reputation'
Unless you are brand new to business, or have been under a rock for quite some time - one key marketing technique (which isn't new) - is called 'Viral'.Based on the word 'virus' - viral marketing or viral business simply means it 'spreads' like a virus.