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Utility customer service offerings get digital upgrades Utility Dive
Bidgely and Oracle unveiled analytics tools designed to help utilities bring the customer experience into the era of big data.
Learning customer service from a Walmart greeter: your say The News-Press
If you walk into Walmart on San Carlos Boulevard, there's a good chance you'll be greeted by a woman with long dark hair, a silly Walmart cape, a sparkle in her ...
Labor and delivery nurse earns Mid-Maine Chamber's customer service award - Kennebec Journal & Morning Sentinel
Labor and delivery nurse earns Mid-Maine Chamber's customer service award Kennebec Journal & Morning Sentinel
Jesse Wing, 34, will receive the Customer *Service* Stardom award at the Mid-Maine Chamber of Commerce's banquet on April 25.
Taking the Pains Out of Healthcare Customer Service No Jitter
Healthcare providers looking to improve quality and generate labor savings have plenty of low-hanging fruit to pick off the digital spectrum to get started ...
Morning Roundup: Apr. 18, 2019 | The Fix TheFix.com
Stop forcing your mindfulness on me, fake-smiling customer *service* workers drink more, pope urges students to put down phones and practice self-reflection.
Local homebuilders receive provincial customer service awards Windsor Star
Two Essex County homebuilders have received provincial awards for excellence in customer *service*.
Salesforce and Google want to build a smarter customer service experience TechCrunch
Anyone who has dealt with bad customer *service* has felt frustration with the lack of basic understanding of who you are as a customer and what you need.
Customer Service Expectations Are Rising - Is Your Business Keeping Up? Forbes
The quality of your customer *service* can make or break your business, according to a new survey. Find out what your customers want and how to meet their ...
Kimmel Rolls Out Customer Service Hotline to Clear Up ‘Game of Thrones’ Confusion (Video) TheWrap
On Monday's “Jimmy Kimmel Live,” Kimmel rolled a fun video that offered a solution to the problem of keeping all the plot threads from 8 seasons of “Game of ...
Arrow Limousine rolls on with addition of on-demand service Asbury Park Press
Arrow Limousine in Red Bank, started with one Cadillac in 1960, has grown to a fleet of 90 cars and now offers ArrowNow on-demand *service*.
How a Customer Service Representative Might Have Saved a Marine Sniper in Battle - The National Interest Online
How a Customer Service Representative Might Have Saved a Marine Sniper in Battle The National Interest Online
Don Cook, a Marine veteran who's been maintaining M107s for more than two decades, told National Geographic in 2011 that he one day received a call to ...
Attention Customer Service Leaders: Let's Get Strategic Forbes
We've seen time and again that the high-growth brands and unicorns of 2019 have embraced digital transformation with a key focus on elevating the customer ...
Pep Boys Announces 'Tech of the Year' Winners Associated Press
Press release *content* from Business Wire. The AP news staff was not involved in its creation.
4.12.19 Airline improvements and how to get customer service when an issue arises; Clark Stinks - Boston 25 News
4.12.19 Airline improvements and how to get customer service when an issue arises; Clark Stinks Boston 25 News
Clark talks about which airlines are currently rated the highest and how you can fix customer *service* issues when they come up; Christa reads listener posts ...
Arizona's Element Wheels Honored by Newsweek as Newsweek America's Best Companies for Customer Service 2019 - PRNewswire
Arizona's Element Wheels Honored by Newsweek as Newsweek America's Best Companies for Customer Service 2019 PRNewswire
CHANDLER, Ariz., April 18, 2019 /PRNewswire/ -- Newsweek Media Group, in partnership with analytics from Statista, is proud to announce that Element ...
Ascension Funeral Home wins 2018 Excellence in Customer Service Award Weekly Citizen
"Ascension Funeral Home has been recognized as a leader in delivering exceptional customer *service* and has raised the standard for other funeral homes ...
Sylvia A. Carroll, 73, former customer service representative The Philadelphia Tribune
Sylvia A. Carroll, a former customer *service* representative for Prudential Health Insurance, died on Thursday, April 4, 2019. She was 73.
Squelch raises $12 million to unify customer service software with AI VentureBeat
Startup Squelch announced that it's raised $12 million in funding for its eponymous cloud-based, AI-driven customer *service* platform.
Walmart, Amazon kick off government online pilot program Star Tribune
Amazon and Walmart on Thursday are kicking off a two-year pilot established by the government to allow low-income shoppers on government food assistance ...
Southwest blasted for poor Max 8 customer service: 'They're kind of just saying, 'Too bad'' - USA TODAY
Southwest blasted for poor Max 8 customer service: 'They're kind of just saying, 'Too bad'' USA TODAY
Southwest Airlines has legions of fans and sits atop countless industry rankings for its vaunted customer *service*. The airline has more than 2 million Twitter ...
Horry County students Beijing-bound after weather and customer service confusion forces overnight delay - WMBF
Horry County students Beijing-bound after weather and customer service confusion forces overnight delay WMBF
DALLAS, TX (WMBF) - After a myriad of weather delays and customer *service* confusion, a group of Horry County music students and chaperones stuck in travel ...
This CEO's Unlikely Mission To Revolutionize Customer Service In Healthcare Billing Forbes
Customer *service* has a particular opportunity shine when it's delivered at stressful moments, such as those that are often encountered in healthcare. Jayson ...
Why New 5G Services Will Be Free Forbes
Mobile network and billing have lived in different silos. Now with 5G it will be necessary for them to understand each other.
Uber tries to fix customer-service woes The Takeout
It's rumored that Uber is about to go public, which accounts for some recent sprucing efforts by the company. (I mean, you vacuum the house before an open ...
From Customer Service To Client Experience: A Shift To Determine Winners And Losers In Business - Forbes
From Customer Service To Client Experience: A Shift To Determine Winners And Losers In Business Forbes
As technology and competition disrupt industries, *service* is starting to separate winners from losers and ushering in what some have called the “age of the ...
"Capital Bikeshare customer service is now supported by Lyft" PoPville
“Dear PoPville,. Not sure if you are aware of this, capital bike share is now supported by lyft. Try finding a phone number for support in the app. I'm not a big fan ...
Infographic: 8 Ways AI Improves Customer Service CTOvision
Customer *service* is an important part to any organization and ensuring that customers get the best experience is paramount. AI technologies have been able to ...
101 Customer Service Statistics for a Better Customer Experience in 2019 G2 Crowd
G2 gathered more than 100 of the most vital customer *service* statistics to help businesses better understand how crucial a great customer experience is. This list ...
Switching energy supplier creating more problems than shoddy customer service Mirror Online
People are now more likely to complain about problems changing their energy provider than they are about bad customer *service* - but the good news is that ...
New metrics are redefining customer service success ZDNet
In a digital, hyper-connected, and knowledge-sharing economy, customer *service's* definition of success is changing, and Key Performance Indicators (KPIs) are ...
Consulting Their Creator: 5 Customer Service Principles That Power Luxury Hotels, Lexus And Apple - Forbes
Consulting Their Creator: 5 Customer Service Principles That Power Luxury Hotels, Lexus And Apple Forbes
Five customer *service* principles from Horst Schulze, hotelier, hospitality expert and, as consultant, a force behind the creation of the customer *service* ...
Customer service is poised for an AI revolution ZDNet
AI is viewed by customer *service* decision makers and agents alike as a boon to the customer and employee experience. AI adoption is nascent, but it's set to ...
Job: Sales / Customer Care – The eBike Store BikePortland.org
Job Title Sales / Customer Care. Company / Organization The eBike Store (809 N Rosa Parks Way). Job Description Seeking knowledgeable bicycle sales ...
Health customer service center to open in San Antonio; bringing hundreds of jobs FOX 29
Hundreds of new jobs are coming to San Antonio with the opening a health and safety customer *service* center. GreatCall, Inc. , announced it will open a new ...
How Vitalis Brings Whole Team Customer Service to Cannabis Extraction Leafly
Here's how the team at Vitalis Extraction ensures every employee is ready to help their customers succeed.
Problem Solver: Old-style approach to excellent customer service still in fashion Independent.ie
Q Are old-fashioned customer-*service* skills like greeting a customer, and offering to help when a customer is in need now out of date? Some customer- *service* ...
Online Customer Service Software Market Research Report 2019: Enhanced Growth By Top Key Players: Zoho Office Suite, Shopify, Microsoft Dynamics, QuickBooks, Custom software, Oracle, SAP SE - Market Research Report
Online Customer Service Software Market Research Report 2019: Enhanced Growth By Top Key Players: Zoho Office Suite, Shopify, Microsoft Dynamics, QuickBooks, Custom software, Oracle, SAP SE Market Research Report
“Online Customer *Service* Software Market” research report offers a detailed competitive analysis of all the key players who are active in this market.
A Secret Of Customer Service: Improve A Customer's Day A Little, Every Single Day Forbes
It's easy to picture great customer *service* as involving dramatic solutions to customer problems: the personal delivery of mislaid jewelry (as in this story from ...
Walmart to remodel 21 California stores, expand customer services and technologies OCRegister
Walmart plans to spend $145 million in California this year on new store construction, upgrades to 21 stores and an expansion of customer-focused services and ...
Retiring telephone operators say technology changing course of customer service industries - WWMT-TV
Retiring telephone operators say technology changing course of customer service industries WWMT-TV
As technology continued advancing, it ended an era for two telephone operators at Whirlpool Corporation. Friday, both operators retired from the global ...
Mooney Expands Customer Service Offerings Flying
Mooney International is offering an increasing number of customer *service* benefits to owners of its Acclaim and Ovation Ultra airplanes.
Leon’s: 86 years of customer service Lincoln Journal Star
Why shop at Leon's Gourmet Grocer? Here are three great reasons:
A Complete Guide to Social Media Customer Service Search Engine Journal
This guide will help you create a social media customer *service* strategy from scratch and answer frequently asked questions about social customer support.
Archer named communications and customer service manager for city Davis Enterprise
Former Davis school board trustee Barbara Archer has been hired as the city's new communications and customer *service* manager. Archer, who served on the ...
SWIM WITH THE SHARKS: Let's run down the ABCs of customer service - Louisville - Louisville Business First
SWIM WITH THE SHARKS: Let's run down the ABCs of customer service - Louisville Louisville Business First
Mackay's Moral: Customer *Service* is not just another department; it's everyone's job.
ECISD launches customer service survey KMID - Local 2 News
Administrators at Ector County ISD want to know how they are doing.
Customer service with a smile The Gazette
CEDAR RAPIDS — The digital age whisks Matthew Van Maanen wherever he's needed each day — Spain, the Netherlands, Hong Kong, somewhere in the ...
Nearly 90% of People Prefer Speaking to a Live Customer Service Agent on the Phone, Despite Efficiency of Phone Menus for Businesses - PRNewswire
Nearly 90% of People Prefer Speaking to a Live Customer Service Agent on the Phone, Despite Efficiency of Phone Menus for Businesses PRNewswire
WASHINGTON, April 11, 2019 /PRNewswire/ -- Eighty-eight percent of people (88%) prefer speaking to a live customer *service* agent instead of navigating a ...
Republic Services rates to climb as customer service complaints continue The Dominion Post
MORGANTOWN — Morgantown City Councilor Jenny Selin said her 4th Ward constituents are tired of paying for inconsistent *service* from trash and recycling ...
Barrett named Entergy Customer Service Vice President - Orange Leader Orange Leader
Longtime Entergy Texas leader Stuart Barrett has been named the vice president of customer *service* for Entergy Texas.
Using Payment Processing Systems for Better Customer Service CPAPracticeAdvisor.com
The decision on whether or not to integrate payment processing systems into their daily operations is one of the most crucial decisions a small business can ...
Common B2B Mistakes, Part 2: User Management, Customer Service Practical Ecommerce
This post is the second in a series in which I address common mistakes of B2B ecommerce merchants. The first post addressed B2B mistakes in catalog ...
13 financial services Walmart offers that you probably didn’t know about Bankrate.com
Walmart is known as a shopping destination for affordable clothing, groceries and electronics. But you might not be aware that the retailer also offers a ...
'SNL' Unearths the Horror of Customer Service Using 'Us' GQ
'SNL' parodies both customer *service* and the horror movie 'Us' in a commercial about identity theft.
Welch: Customer service key to building business | Business-farm Tahlequah Daily Press
Satisfied and repeat customers are the keys to successful businesses, and most customers base their views on the customer *service* they received or the ...
GE On Wing Support Expanding To Provide Increased Customer Service Aviation Week
GE Aviation's On Wing Support center in the Cincinnati/Northern Kentucky (KY) USA region is expanding to meet the growing demand for its engine repair ...
Metro Transit boss: Crisis in customer service sparks improvements on buses and trains - Minnesota Public Radio News
Metro Transit boss: Crisis in customer service sparks improvements on buses and trains Minnesota Public Radio News
Metro Transit's new general manager is rolling out a list of improvements to buses and trains in response to what he says is a *service* crisis across the agency.
American Lied To Me About Why My Flight Was Canceled One Mile at a Time
Yesterday I was scheduled to fly American from Santa Barbara to Dallas to Detroit. I didn't make it to my destination on American — instead I had to just book a ...
Citymapper Pass customers unhappy; TfL baffled Business Insider
BI PRIME: Citymapper is hugely popular thanks to its free transport app. Its Citymapper Pass is having teething problems.
Why biometric verification is poised to revolutionize customer service Retail Customer Experience
Chris McGugan, senior vice president, solutions and technology at Avaya, shares insight on the value of voice biometric analytics and biometric verification in ...
4.1.19 Best customer service companies; Health insurers tracking you; Where scams happen most - WSB Atlanta
4.1.19 Best customer service companies; Health insurers tracking you; Where scams happen most WSB Atlanta
Clark discusses which companies have the best customer *service* across all sectors; Health insurers might be buying up data on you to know your health risks ...
Weir Oil & Gas, local officials celebrate opening of Midland Customer Service Center - Midland Reporter-Telegram
Weir Oil & Gas, local officials celebrate opening of Midland Customer Service Center Midland Reporter-Telegram
Eighteen months after securing a deal for Weir Oil & Gas to build a *service* center in the new David Mims Business Park at Interstate 20 near Loop 250, city ...
Insurance Producer, Customer Service | Top Jobs In DC Washington, DC Patch
Top Jobs In DC - Washington DC, DC - Need a job, or looking for a new career? Check these latest job offerings in the area.
Specialty retailer stays in fashion with seamless in-store customer service Chain Store Age
Milan, Italy-based Twinset is empowering store associates with Oracle Retail POS technology on tablets. Twinset, a specialty vertical retailer of women's apparel, ...
Chinese woman’s tearful protest on Mercedes hood goes viral — and gets results - The Washington Post
Chinese woman’s tearful protest on Mercedes hood goes viral — and gets results The Washington Post
The angry woman sitting on the hood of a red Mercedes was not just an angry woman sitting on the hood of a red Mercedes. She was a metaphor for some of the ...
Cuts Clothing sews up automated online customer service Chain Store Age
Specialty vertical apparel retailer Cuts Clothing is applying artificial intelligence (AI) to its e-commerce customer experience. Cuts, which manufactures and sells ...
On Extreme Customer Service, Here Are Your Thoughts INSTORE MAG
Customer *service* makes or breaks a business. Occasionally you have to think outside of the box or go to the extreme to make a difference, so it was nice to see ...
The Ridge Creates a Cohesive Buying Experience with Automated Customer Care Powered by Linc Global - Associated Press
The Ridge Creates a Cohesive Buying Experience with Automated Customer Care Powered by Linc Global Associated Press
Press release *content* from Business Wire. The AP news staff was not involved in its creation.
The Human Element: Integrating Technology And Data Into Your Customer Service Model Entrepreneur
Yes, having an AI-powered model for shopping recommendations in e-commerce is great. But, CRM is much more than just tech. With surveys and chat-bots ...
Survey reinforces compliance-knowledge gap over securing consumer consent Auto Remarketing
Collections and other customer-*service* communications certainly can be a complicated endeavor, and a survey conducted by PossibleNOW revealed how some ...
How Florida’s SunPass debacle started in 2012 Tampa Bay Times
TALLAHASSEE — Seven years ago, Florida lawmakers gave the state transportation department a mission: hire a company to take over tolls and customer ...
How Reliable Are Payment Apps Like Venmo, Zelle and Cash App? CBS Chicago
CHICAGO (CBS)–Payment apps like Venmo and Zelle offer a way to send and receive money at the click of a button, but how reliable are they? With more than ...
CustOps: The New Customer Service Business 2 Community
Photo by rawpixel.com from Pexels. A first- (or faster-) time-to-market has been a longtime mantra of most companies. Be it first with a new product or first with ...
Entergy installs new meters designed to better customer service KFDM-TV News
Entergy is installing new energy meters at many Southeast Texas homes. The new advanced meters are designed to be more beneficial for customers and to ...
SunPass customer frustrated with lack of transparency, customer service ABC Action News
One St. Pete Beach man says he has hundreds of dollars in unresolved tolls but it's not for lack of trying.
Military Housing Improves with Corvias Customer Service Training Across All 13 Installations - Associated Press
Military Housing Improves with Corvias Customer Service Training Across All 13 Installations Associated Press
Press release *content* from Business Wire. The AP news staff was not involved in its creation.
[LIVE WEBINAR]: How to stay competitive in the digital age of customer service Fast Casual
Yes, you can compete with eCommerce giants. However, make no mistake about it - the competitive environment has changed. In this digitally driven age, ...
How to Provide Quality Customer Service with a Free Ticketing Software Business 2 Community
Let me start with a question: How much importance do you give to customer *service* in your organization that's just starting up? I ask you this because, although ...
Why You Should Work in Customer Service Daily Nexus
Anabel Costa argues that no job experience is insignificant where your career is concerned.
New on-demand shuttle service makes it more convenient than ever to take transit in southeast Seattle and Tukwila - King County
New on-demand shuttle service makes it more convenient than ever to take transit in southeast Seattle and Tukwila King County
Residents in southeast Seattle and Tukwila can use the Via app or call 206-258-7739 to hail a ride to and from five Link light rail stations where they can board a ...
Tax preparation services hit low-income filers with added fees The Washington Post
Tax season is over, except for those who didn't file on time (you know who you are). But issues with the tax-collecting Internal Revenue *Service* never die.
Capital Management Services hiring to fill 100 jobs Buffalo News
Capital Management Services keeps on growing. The call center operation, which provides debt collection and customer *service* for clients, is hiring to fill 100 ...
Customer service is competitive advantage | Business Victoria Advocate
At the University of Houston-Victoria Small Business Development Center, we tell our clients that it is so important to find a competitive advantage for their ...
T-Mobile tests customer service center in Kingsburg, bringing 1,000 jobs to Fresno County KFSN-TV
According to the company's news release, it will make T-Mobile one of the largest employers in the county.
Brandon Steele Receives April Customer Service Award newsdakota.com
JAMESTOWN, N.D. (NewsDakota.com) – Brandon Steele of UPS was presented with the April Customer *Service* Award to for his outstanding customer *service* .
How the Stop & Shop strike is affecting store services Boston.com
Stop & Shop had been hoping to “minimize disruption” in the event of a strike. But that doesn't mean things are business as usual. In an open letter to customers ...
MSI Confirms 300-Series Chipset Motherboards Will Actually Support 3rd Gen Ryzen 'Zen 2' Processors - Forbes
MSI Confirms 300-Series Chipset Motherboards Will Actually Support 3rd Gen Ryzen 'Zen 2' Processors Forbes
MSI confirms its motherboard will support 3rd Gen Ryzen 'Zen 2' processors: Customer *service* rep got it wrong.
Dive Deep Into Career Development, Customer Service, and More During Cultivate Workshops - Greenhouse Grower
Dive Deep Into Career Development, Customer Service, and More During Cultivate Workshops Greenhouse Grower
The workshops presented at Cultivate'19 are a great way for attendees to go more in-depth on topics that are critical to the success of their business.
Podcast E022 | How Is IoT Transforming the Customer Service Experience? | Michael Ringman, CIO at TELUS International - IoT For All
Podcast E022 | How Is IoT Transforming the Customer Service Experience? | Michael Ringman, CIO at TELUS International IoT For All
On this #AskIoT episode, we discuss how IoT has transformed the customer *service* industry, where and who to go to for support when devices malfunction and ...
Thursday workshop aims for "Top-Notch Customer Service" Magnoliareporter
The Arkansas Small Business and Technology Development Center will be hosting a free seminar on how to provide “Top-Notch Customer *Service*” on ...
Arizona vet's 911 call details killing of Cub, the service dog AZCentral
Jacob Bushkin is facing one count of animal cruelty in connection with the fatal stabbing of his *service* dog, Cub.
The votes are in! Moneywise Customer Service Awards 2019 shortlists revealed Moneywise Magazine
Moneywise can now reveal the companies that have been shortlisted in the Moneywise Customer Services Awards 2019.The winners will be announced on 13 ...
Parkways Authority approves Beckley E-ZPass customer service outlet, maintenance consolidation - WV MetroNews - West Virginia MetroNews
Parkways Authority approves Beckley E-ZPass customer service outlet, maintenance consolidation - WV MetroNews West Virginia MetroNews
BECKLEY, W.Va. — The West Virginia Parkways Authority voted Thursday to move forward with a proposal to open an E-ZPass customer *service* center in ...
Michael Perry: Feeling the love from customer service Madison.com
I went ahead and spent good money on a pair of chore boots this week, high-top rubberized trompers with a cinch strap at the calf. Halfway through the first day.
Introducing Avatier Apollo: The World's First Workforce & Customer Service Automation AI Virtual Assistant - MarTech Series
Introducing Avatier Apollo: The World's First Workforce & Customer Service Automation AI Virtual Assistant MarTech Series
Avatier, the leader in innovative Identity Management containerized cloud solutions, is thrilled to unveil "Avatier Apollo". The world's first artificial intelligence ...
Tax returns stolen by scammers using false customer service numbers WLS-TV
The I-Team is getting results after uncovering a new tax scam that could target people getting their tax refunds deposited onto apps.
Smith, Davis Join PPG Board of Directors Associated Press
Press release *content* from Business Wire. The AP news staff was not involved in its creation.
Salesforce acquires MapAnything for its location-based intelligence products VentureBeat
Salesforce announced that it's acquiring location intelligence startup MapAnything, which has raised $84 million, for an undisclosed amount.
Port Authority Wants Its Customer Service To Be As Mobile As Its Vehicles 90.5 WESA
After months of beta testing, Port Authority of Allegheny County launched its new website today. Unlike its predecessor, the new site plays nicely with mobile ...
Kurtz earns honor for customer service Herald Review
Nancy Kurtz, an American Family Insurance agency owner in Grand Rapids MN, has been recognized for providing an outstanding customer experience under ...
Astonish your Customers With These Customer Service Tips
Customer service today is getting worse. Win customers over and you build your business for life.
Clients?Do You Really Need Them?
Running a successful business takes a lot of energy and there are so many areas that as a business owner you need to pay attention too.It's not enough to spend heaps of time, money and resources into getting buyers for your goods and services and then leaving those clients/customers to their own devices.
Client Service as a Competitive Advantage
As someone who has been heavily involved facilitating strategic planning processes with organizations during the last 15+ years, I often find it somewhat amusing how people answer the questions I pose.For example, if I ask people, "What is your unique differentiation in the marketplace?" or "What does your organization really excel at?" They will almost always reply, "It has to be our client service.
Customer Satisfaction Is Your Business
Regardless of what business you are in - you are really in the business of satisfying customers. The degree of customer satisfaction you deliver determines the level of long-term success you will achieve in business.
DONT Give Your Customers What They Want!
One of the mantras we hear repeatedly in business is "The customer is always right." I'm here to tell you that if you want to build a thriving business you need to forget that saying, and take note of Payne's Law #1 "The customer is always right- some of the time.
The death of customer servie
The other day a reporter call to interview me on the "Death of Customer Service". My first reaction was to deny that charge and claim that customer service is very much alive and well.
What Every Manager Should Know About Seeing the World from Where the Customer Is Standing
It is important to remember that the customer doesn't necessarily see things in the same way we do. This point was brought home to me one day while I was shopping with my daughter, Stefanie, who was two years old at the time.
Putting The Service Back In Customer Service
The future of customer service is here. Technology has made seeking out support faster and easier than ever.
Handling Angry Clients
What do you do when your client gets mad at you? How do you handle this? An angry client can be one of the biggest time and energy drains on a sales person. What you should specifically do will obviously depend on what the client is angry about.
How To Build a Profitable Business
It's never too soon to start saying thanks to your clients, vendors and referral sources for what they contribute to your business. Everyone loves to be appreciated and acknowledged, so start now and do something every month.
Boomerang Customers- What You Might NOT Think Brings Them Back!
With all of the calendars and PDA's and lists I make I recently did a really dumb thing. I forgot my best friend's birthday and her anniversary.
How to Succeed in Business Without Compromising Your Integrity
I spent some twenty years in the corporate world, for much of it I was not particularly interested in spirituality. It was a world where profits reigned supreme, often with little respect for the rest of society.
How CRM Software Works -- Creating Customer Satisfaction with a Click
When people ask, "What is CRM?" the literal answer is, "Customer Relationship Management," but that doesn't really convey much in terms of what all CRM does for a business. This CRM definition is too narrow to really explain everything the system does if it is working to its fullest potential and is user-friendly enough to expand and grow as a customer-client relationship changes and grows.
It's Customer Service Stupid: Delivering Customer Service Training That Sticks
"Society is always taken by surprise at any new example of common sense."This Ralph Waldo Emerson quote opens one of the most impressive works on customer service: Michael LeBoeuf's book How To Win Customers and Keep Them For Life.
Customer First Customer Service
The world of customer service is rapidly changing. Thirty years ago, telephones and mail services were the norm for most companies.
3 Special Benefits Every Customer Wants
Every customer looks for 3 special benefits when they do business with you. They may not specifically ask for these benefits.
Are You Putting Technology Before Your Customers?
Which is more important the technology or the customer?The one thing about the online world you can be sure of is change. It seems like every day there is a new technology being added which will make the internet more accessible.
Dealing with People - Words to Avoid
You probably realise how the wrong tone of voice and negative body language can cause problems when dealing with other people, particularly customers and staff. However, using the wrong words can also cause problems.
Customer Service and The Human Experience
Historically, customer service was delivered over the phone or in person. Customers didn't have many choices, and switching to competitors was cumbersome.
Stay - Say - Pay
Would you like to have customers that stay with you and don't buy from your competitors? Customers that say nice things about your business to other people; pay you on time and accept the fact that you might be a bit more expensive then other suppliers? Of course you do but how do we perform this miracle? It's dead easy really; you only have to consider two factors: be Reliable and be Likeable.It almost goes without saying that it's vital to have a reliable product or service.
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