Customer Service Information


Customer Service Information

Over Deliver - The Key to Customer Satisfaction


Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a client.

How to Walk the Floor and Talk to Customers


This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in their supervision.

How to Deliver Exceptional Customer Service


Having been in business a number of years, I'm amazed at the number of people who don't have the slightest idea of what customer service is. Customer service is not a way of doing things - it's an attitude.

Write a Business Thank-You Note


Have you seen that thing on TV where the gal tells the nerd she wonders why he never asked her to marry him and he stumbles and says "Thank You" and she turns to butter?The point of the message is that "Thank You" goes a long way to making people feel better.Personally and in business, develop the "Thank You" habit.

Develop Loyal Customers for a Lifetime - part 1 (1 - 10)


Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service.

Develop Loyal Customers for a Lifetime - part 2 (11 - 20)


Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service.

3 Special Benefits Every Customer Wants


Every customer looks for 3 special benefits when they do business with you. They may not specifically ask for these benefits.

The Sellers Creed


I will not make sales. I will make Customers.

Making Customer Satisfaction Surveys Work


Why bother? Good customer service is the life blood of any business. Although new customers are important good customer service will help generate customer loyalty and repeat business.

Why Passenger Surveys are a Transport Operators Best Friend


Public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Not only are surveys an efficient method of market research that will help identify areas of passenger dissatisfaction, they are also perfect for measuring the effects of improvements and can, at the same time, help promote new initiatives to customers using the service.

Raising The Bar For Online Magazine Subscription Services And Customer Service


After years of flying below the radar in the magazine subscription service arena online, MagMall.com is gaining traction real fast.

Is Your CRM (Customer Relationship Management) System Doomed To Fail?


"Right, People. Let's blast out that mail campaign we've been planning for so long.

The Marvelous World of Metaphors


Recognize metaphors from every angle and round up more insight into your own innovation. Nobody can do it better than you can!A metaphor is a figure of speech in which a word or phrase that means one thing is used to describe an object or ideas to which it is not literally applicable -- a ship is said to plow the sea.

4 Myths about Customer Value


The purpose of business is to create and retain a customer.Much has been written about customer orientation, customer relationship management (CRM), Customer Lifetime Value (CLV) metrics, Customer Centric organization models, customer retention, customer care-add any high sounding word with -customer- preceding or succeeding that word and you have a new model, a new theory.

More Customers - Watch those Little Things


Two situations, two perfectly acceptable experiences, but in one case, an excitement about great service and in the other case, just OK.The LaptopI have a laptop which is under warranty - 5 working day turnaround they said when I rang them about a power problem.

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For Better Customer Service, Offer Options, Not Apologies
Harvard Business Review
Jagdip Singh, a professor of marketing at the Weatherhead School of Management at Case Western Reserve University, explains his research team's new findings about customer satisfaction. He says apologizing is often counterproductive and that offering ...



Fox5NY

Customer service, web development and other hot careers in 2018
Fox5NY
NEW YORK (FOX5NY.COM) - Some of the hottest jobs in 2017 were administrative professionals, project coordinators, and customer service representatives—and you're going to see a big demand for them in 2018, too. District president Dawn Fay of Robert ...



Harvard Business Review

How Customer Service Can Turn Angry Customers into Loyal Ones
Harvard Business Review
Good customer service seems like common sense for businesses. But how valuable is it really? Until now, this has not been rigorously quantified across different companies. Businesses are understandably reluctant to share their CRM and sales data, and ...



Cointelegraph (Bitcoin, Cryptocurrency and Blockchain News)

Poloniex Displaying Incorrect Customer Balances, Experiences Customer Service Woes
Cointelegraph (Bitcoin, Cryptocurrency and Blockchain News)
According to users on Poloniex's unofficial subreddit, the exchange has not be crediting user account balances when orders are cancelled. One user wrote: “When I cancel any open orders, the original USDT value isn't returned. Usually, the intended buy ...



Entrepreneur

Research Finds the IRS Gives Better Customer Service Than Most Apps
Entrepreneur
In the world of apps, it seems the latter situation is increasingly common. Unfortunately, we're seeing more of a reliance on FAQs, canned email responses and other tactics that divert customers without providing a solid end-to-end experience. This ...
Malware Displaying Porn Ads Discovered in Game Apps on Google Play - Check Point Research - Check Point SoftwareCheck Point Research - Check Point Software
Designed for Families | Android DevelopersAndroid Developers
Pornographic images found on children's games in Google Play storeFinancial Times
Check Point Blog - Check Point Software -SearchMobileComputing - TechTarget
all 134 news articles »


Forbes

How Freddy's Steakburgers Grew Fast (To 282 Locations) Through A Customer Service Focus
Forbes
“There's got to be a Freddy's near here,” my son said hopefully, not long after we moved cross-country. Unfortunately, his pre-teen optimism was unfounded. Although there are nearly 300 Freddy's Frozen Custard & Steakburgers locations nationwide (more ...



Forbes

Is 'Wow' Customer Service Worth The Effort And Expense?
Forbes
I define wow customer service as “service that goes beyond fulfilling basic customer expectations, and does so in a creative, unexpected way.” The thing about wow customer service is this: In spite of the peppy palindrome name, you don't do wow as a ...



10,000 Couples

Waddell & Reed Financial, Inc. Selects eGain for Omnichannel Customer Service
Nasdaq
SUNNYVALE, Calif., Jan. 17, 2018 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the leading provider of cloud-based customer engagement solutions, today announced that Waddell & Reed Financial, Inc. (NYSE:WDR) selected eGain Solve™ to provide omnichannel ...
eGain (EGAN) Secures Contract from Waddell & Reed Financial Inc. (WDR) for Omnichannel Customer ServiceStreetInsider.com
Financial Newsletter - Zacks Investment ResearchZacks Investment Research
Waddell & Reed Financial, Inc. - WDR - Stock Price Today - ZacksZacks Investment Research

all 60 news articles »


Customer Think

Driving Improved Customer Service With Role-Based Analytics ...
Customer Think
We're just over two weeks into 2018. Did you make any resolutions for yourself? Perhaps you want to get fit, eat better, or save more for retirement? Many businesses have set their resolutions, as well, though they call them goals. Like individuals ...

and more »


York News-Times

Great customer service leads to Hometown Hero Award
York News-Times
Chase Woodruff was presented with the Hometown Hero Award, which recognizes people in the front line who give great customer service. News-Times/Steph Peyatt. Facebook · Twitter · Email; Print; Save. YORK – Chase Woodruff works at Wendy's in York. He ...

and more »

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