Customer Service Information


Customer Service Information

Over Deliver - The Key to Customer Satisfaction


Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a client.

How to Walk the Floor and Talk to Customers


This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in their supervision.

How to Deliver Exceptional Customer Service


Having been in business a number of years, I'm amazed at the number of people who don't have the slightest idea of what customer service is. Customer service is not a way of doing things - it's an attitude.

Write a Business Thank-You Note


Have you seen that thing on TV where the gal tells the nerd she wonders why he never asked her to marry him and he stumbles and says "Thank You" and she turns to butter?The point of the message is that "Thank You" goes a long way to making people feel better.Personally and in business, develop the "Thank You" habit.

Develop Loyal Customers for a Lifetime - part 1 (1 - 10)


Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service.

Develop Loyal Customers for a Lifetime - part 2 (11 - 20)


Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service.

3 Special Benefits Every Customer Wants


Every customer looks for 3 special benefits when they do business with you. They may not specifically ask for these benefits.

The Sellers Creed


I will not make sales. I will make Customers.

Making Customer Satisfaction Surveys Work


Why bother? Good customer service is the life blood of any business. Although new customers are important good customer service will help generate customer loyalty and repeat business.

Why Passenger Surveys are a Transport Operators Best Friend


Public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Not only are surveys an efficient method of market research that will help identify areas of passenger dissatisfaction, they are also perfect for measuring the effects of improvements and can, at the same time, help promote new initiatives to customers using the service.

Raising The Bar For Online Magazine Subscription Services And Customer Service


After years of flying below the radar in the magazine subscription service arena online, MagMall.com is gaining traction real fast.

Is Your CRM (Customer Relationship Management) System Doomed To Fail?


"Right, People. Let's blast out that mail campaign we've been planning for so long.

The Marvelous World of Metaphors


Recognize metaphors from every angle and round up more insight into your own innovation. Nobody can do it better than you can!A metaphor is a figure of speech in which a word or phrase that means one thing is used to describe an object or ideas to which it is not literally applicable -- a ship is said to plow the sea.

4 Myths about Customer Value


The purpose of business is to create and retain a customer.Much has been written about customer orientation, customer relationship management (CRM), Customer Lifetime Value (CLV) metrics, Customer Centric organization models, customer retention, customer care-add any high sounding word with -customer- preceding or succeeding that word and you have a new model, a new theory.

More Customers - Watch those Little Things


Two situations, two perfectly acceptable experiences, but in one case, an excitement about great service and in the other case, just OK.The LaptopI have a laptop which is under warranty - 5 working day turnaround they said when I rang them about a power problem.

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Top 5 Ways to Boost Digital Customer Service
MarTech Advisor
Millennials are going digital, so is marketing, sales, and even social interactions. Can we really afford a laggard digital customer service? Digital customer service is not just an expectation but an opportunity to connect with your customers in an ...

and more »


Letter to the editor: Poor customer service & America's independence
Tribune-Review
The main problem — poor customer service. Tom even listed 18 different examples of the poor service that I like to review every July 4. Get out your copy of the Declaration and read them for yourself. Only takes a few minutes. Read those 18 reasons ...



Forbes

Implementing AI In Customer Service? Try Consulting This Triangular Model Of Agent, Bot, Customer
Forbes
Customer service, even when powered by technology, isn't about technology; it's about customers and about service. The customer experience, even when informed by technology, isn't about technology; it's about customers and the experience. I find myself ...



NEWS.com.au

Expert shares the biggest customer service fails — and how to stop it from happening to you
NEWS.com.au
Ms Scammell told news.com.au most consumers had probably experienced at least some of the following situations — but that her golden rules for scoring A-grade customer service could help. GOSSIPING SALES ASSISTANTS. If you've ever stood around ...



Business Wire (press release)

Gig Economy on the Rise: Customer Service Agents Show Strong ...
Business Wire (press release)
Part two of Aspect Software's Agent Experience Index shows growing interest in the Gig Economy.

and more »


Bloomberg

This Company Outsources Customer Service Back to the Customer
Bloomberg
Almost overnight, customer service cases rose 1,300 percent. It would have taken 15 weeks, LinkedIn Inc. says, for staffers to address them all. Instead, the company resolved the caseload in about one-third the time by using Directly, software that ...



Jackson Clarion Ledger

Are you surprised at good customer service?
Jackson Clarion Ledger
The delivery of outstanding customer service has been so negatively impacted over the years that customers are surprised when they actually receive it. This is true in restaurants, retail stores, physicians offices and with sales reps on the phone. It ...



Engadget

Samsung's new care center is meant to improve customer service
Engadget
Today, Samsung announced that it is opening a Connected Customer Care Center in Greenville, South Carolina. This facility is aimed at improving and streamlining customer service across Samsung's entire range of products. The tech-focused center ...

and more »


Forbes

These Companies Have The Best Customer Service
Forbes
Which companies have the best customer service? The short answer: supermarkets, restaurants, and car manufacturers. But the long answer is fascinating, and you'll want to stick around for it. Most experts I know eventually turn to the authoritative ...



Gagnon, Gennaro take Allstate honors for customer service
Foster's Daily Democrat
DOVER — Allstate agency owners and financial specialists provide guidance to the customers in their communities, helping them to ensure they have the insurance coverage and financial services they need to protect them from the unthinkable. As involved ...


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