Customer Service Information


Customer Service Information

Be A Resource


What is one of the greatest ways to add value to your business? Nope, it's not giving away free merchandise, offering special discounts, or even creating a preferred customer club. One of the most valuable commodities that you can provide your customers is INFORMATION.

The Great American Customer Service Unawareness Campaign


Q: I'm so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer's, so I'm the one who's always right.

From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer


It's a salesperson's worst nightmare- the phone call that comes in from a disgruntled customer. Not only does it create extra work for you, but it cuts into your valuable selling time.

Tips for Curing Bad Customer Service


Bad customer service is everywhere these days - unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who refuse to acknowledge a customer. It's no longer an exception .

Customers Who Rave About You and Your Service


According to customer service studies by marketing gurus of the world, here are the following qualities, which must be present in your life and your business in order to develop raving fan customers who are not just satisfied but completely loyal to you over the long haul.1.

Create a Positive, Upbeat, Can-Do Workforce and Dazzle the Customer with Your Caring!


Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? No contest. Customers always want the best experience possible; they want it to be easy and pleasant to do business with your company.

7 Bits Of Critical Information You Cant Afford NOT To Know About Your Customers


If you think customer relationship management is just a piece of software, you're dead wrong. Customer relationship management is about understanding your customers.

Customer Service Is Dying - and Im Not Feeling So Good Myself


Have you ever called a company and been greeted with the phrase "Hold, please"? How do they know you can hold? They don't even know who you are. Maybe you can't hold; maybe you have 10 seconds of juice left on your cell phone and your hair is on fire.

4 Customer Service Mistakes Companies Should Avoid Making


1) Being placed on hold endlessly. Don't you just love it when you call a company and they place you on hold, leaving you to listen to their latest on-hold, recorded sales pitch, over and over again.

Who Says the Customer is Always Right?


We all know the old adage, "The Customer is Always Right." If you are an online business owner or offline for that matter, you are on both sides of the subject almost everyday.

Say It With Humor


When you own a business, you may find yourself in situations that may be a little tricky to handle. Dealing with customers who steal is one of them.

Foolproof Customer Service Strategies (That Only A Fool Would Try!)


Ever notice how customer service varies from store to store? You walk into some stores, and before you can say "Buzz off!" a salesperson asks "May I help you?""No thanks.""May I help you?" asks another.

Customer Service and Call Center Outsourcing, Whats The Buzz?


The buzz is all about customer service and call center outsourcing, also known as BPO (Business Process Outsourcing). According to Gartner, the outsourcing market in Europe has grown with over 6%, BPO with 10%.

Handling Customer Complaints


Even the best business will receive an occasional customer complaint. Knowing how to resolve these complaints will help you gain loyal customers who will then refer others to your business.

Your Number One Asset


Customers put you in business, keep you in business, and they can put you out of business. Therefore, your overriding feelings at all times should be: customer love, customer satisfaction, and customer convenience.

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MORE RESOURCES:
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Forbes

For National Customer Service Week 2018: Essentials Of Customer Service Excellence
Forbes
Today I'm sharing eleven essentials of customer service in honor of 2018's National Customer Service Week (NCSW), which is sponsored by the International Customer Service Association (ICSA). These points have proved vital on most every customer ...



Forbes

Why Great Customer Service Is Key To A Positive Brand Reputation
Forbes
Great customer service experiences are few and far between, so when you have a good one, it makes a serious impression. Today, most companies don't let their customers connect, hear a live voice -- a positive one, at that -- and build loyalty to the brand.



Fortune

eBay@Home Invites Some Customer Service Employees to Work ...
Fortune
eBay is offering new opportunities for full-time employees to work from home via the eBay@Home program, the online commerce company announced ...

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T-Mobile gets rid of robot system for customer service calls
MyAJC
SEATTLE — T-Mobile is getting rid of that robotic voice on its customer service lines, the company announced recently. The telecom said it would connect users straight to a team of customer representatives, unique to their own city, when they call ...

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Forbes

Ten Ways To Celebrate National Customer Service Week
Forbes
National Customer Service Week is celebrated during the first full week of October, and this year it falls on October 2-5. I traditionally write a short article about the holiday, and this year is no exception. Looking for some new ideas, I interviewed ...



Forbes

The Undeniable Need For Superior Customer Service Each Time, Every Time
Forbes
Fast-forward to my life today and writing about the world of marketing and engaging with CMOs and others in the C-suite on a nearly daily basis, I want to take this opportunity to not to so gently remind everyone: When it comes to customer service, a.k ...



Motley Fool

Chipotle Has a Customer Service Problem
Motley Fool
Chipotle (NYSE:CMG) CEO Brian Niccol has addressed many of the company's most pressing issues during his limited time on the job. He has begun the process of the chain offering a more dynamic menu, has continued to address food safety, and has ...
SEC FORM 4 - SEC.govSEC.gov
Free Report for CMG - Zacks.com - Zacks Investment ResearchZacks Investment Research

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TechCrunch

Microsoft launches new AI applications for customer service and sales
TechCrunch
Similarly, the Customer Service app focuses on using natural language understanding to understand and predict customer service problems and leverage virtual agents to lower costs. Taylor used this part of the announcement to throw some shade at ...
Microsoft ups Salesforce battle with A.I. features for DynamicsCNBC
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Announcing new AI and mixed reality business applications for Microsoft Dynamics - The Official Microsoft BlogThe Official Microsoft Blog - Microsoft
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Forbes

Employees Are Customers Too: The Secret Of Internal Customer Service Training And Culture Change
Forbes
Let me share a secret. (It's a sort of non-secret secret.) The single most important internal customer service training “technique” isn't a technique, a best practice, a trick at all. It's something different, something more profound: It's a point of ...



Multichannel Merchant (blog)

Holiday Customer Service Will Measure Up – If You're Prepared
Multichannel Merchant (blog)
That's provided customer service operations are prepped for the upcoming holidays, with reinforcements at the ready. And we're not just talking seasonal temps here. Recruited en masse. Reciting customer responses by rote. Sandwiched in between the ...

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