|Customer Service Information|
Customer Service Information
How To Prepare Your Organization For Automated Customer Service Forbes
As your company thinks about bringing AI into your customer *service* function, it's important to consider several key points to ensure implementation is a success.
The Craziest Calls Customer Service Has Received Reader's Digest
“I got a call from our company owner's boat captain. He was fishing with the owner and their fishing software program stopped responding. I determined the ...
Customer Service Can Be A Competitive Advantage For Digital Platforms pymnts.com
The Payments and The Platform Economy Playbook analyzes the ways customer *service* is impacting the rise of digital platforms and the sharing economy.
Brag Later. Fix Your Customer Service Now. (Bonus: 5 Steps To Get You Started.) Forbes
Before you start proclaiming to the world that you offer superior customer *service*, take the time and effort to actually get it to where it needs to be. Includes five ...
How AI Is Powering Customer Service, Engagement, And The Customer Experience Forbes
AI is making undeniable inroads into enhancing customer *service* and the overall customer experience. A visit with Paddy Srinivasan, SVP and GM, Customer ...
Modern Market brings customer service in house Fast Casual
Modern Market Eatery has added an internal guest relations department allowing individual restaurants to offer enhanced customer *service* within their four ...
Tips to Outsource Your Customer Service Department Business.com
Outsourcing your customer support to another company shouldn't reduce your quality of *service*. Here's how to do it while putting the customer first.
Jokes aside, Comcast has moved far from ‘most-hated’ status — and a recent survey confirms it - Philadelphia Business Journal
Jokes aside, Comcast has moved far from ‘most-hated’ status — and a recent survey confirms it Philadelphia Business Journal
The entertainment giant didn't rank at all on the latest list, and a new survey shows customers' satisfaction is on the rise.
Rome Memorial Hospital honors employees for customer care Oneida Dispatch
Rome, N.Y. — During National Hospital Week, Rome Memorial Hospital honored its Employees of the Year for clearly demonstrating customer *service* ...
Be a Customer Service Hero Franchising.com
Customer *service* expert John DiJulius writes regularly in Multi-Unit Franchisee magazine. He's an authority on what he calls, “world-class customer experience,” ...
Automation for Business: Can a Chatbot Change Your Customer Service Game? RADIO.COM
Chatbots have become popular with applications such as phone navigation and automated customer *service* chat windows on many business websites.
How to Use Soft Skills to Deliver Elite Customer Service HR Dive
Human Resources and Workforce Management News.
Cleco customer service options still experiencing increased activity KALB News
PINEVILLE, La. (Cleco) - Cleco has upgraded its computer system to better serve the future needs of its customers. As a result, Cleco's customer *service* phone ...
5 Time-Honored Tips on Providing Superior Customer Service Black Enterprise
Providing superior customer *service* is a way to keep your customers happy, ensuring they return to your business in the future.
Internal Customer Service, AI, And The Overall Customer Service Experience Forbes
If you aim for your employees to provide a superior external customer *service* experience, you'll do well to ensure that employees' own internal customer *service* ...
The Decline of Customer Service in America Forbes
Customer *service* isn't what it used to be. Across the United States, there seems to be a steady decline in the customer *service* levels of nearly every type of ...
Prodigious Customer Service: Live Chat vs Chatbots ReadWrite
Is AI successfully enhancing the customer *service* for businesses? Live chat vs chatbots with respect to elevated customer experience.
Memorial Day 2019: Which Stores Are Open? Target, Lowes, Home Depot Hours and More Newsweek
Americans across the country will remember those who fell in American wars this weekend, as Memorial Day falls on May 27. While some might venture out to ...
Google launches CallJoy, a virtual customer service phone agent for small businesses TechCrunch
Google is combining several technologies, including virtual phone numbers, audio transcriptions, automated reporting and analytics, in a new effort to help small ...
Chatbots Useful for Some Customer Service, but Can't Do Everything Yet eMarketer
Marketers are looking to chatbots to help personalize the automated aspects of customer *service*, but many believe the technology still has some ways to go ...
Keep These 3 Things in Mind When Introducing Chatbots to Customer Service CMSWire
As customer *service* becomes increasingly complex, businesses are looking to chatbots and AI to help improve customer engagement.
Alabama Chick-fil-A cashier hops out a window to find customer's missing cash CBS42.com
ENTERPRISE, Ala. (WDHN) — We've all heard the running joke of how Chick-fil-A employees go above and beyond with their customer *service*, but one worker ...
Customer service, WSJ style Power Line
I've been a regular reader of, and subscriber to, the Wall Street Journal since about 1974, as my dad was before me. I've learned a lot from the paper over the ...
11 Ways To Transform Your Customer Service Into A Five-Star Experience Forbes
With customers as the lifeblood of any business, how can business owners ensure they're providing a five-star customer *service* experience? The experts at ...
Volvo vows to improve customer service in Korea Korea Times
Volvo Cars Korea is expanding its after-sales *service* network, in a bid to expedite its recent growth in the domestic market, the Swedish brand's Korean unit said ...
How to Have Exceptional HVAC Customer Service ACHR NEWS
Superior customer *service* is part of a company's culture. A company does what the leadership talks about. Don't assume you have this part of the business ...
Does Your Company Really Need a Chatbot? Harvard Business Review
Chatbots — automated conversation systems — have become increasingly sophisticated. Should you design and deploy one that can interact with your ...
Orange Co. Property Appraiser's office wins national customer service award Florida Politics
The customer *service* department of Orange County Property Appraiser Rick Singh's office has won national recognition through the National Business Awards.
Regional furniture retailer visualizes improved customer service with AR Chain Store Age
You don't have to be a retail giant to reap the benefits of augmented reality (AR)-enhanced room planning. Jerome's Furniture, a San Diego-based furniture and ...
More detailed survey means VA can improve employee engagement, customer service all at once - Federal News Network
More detailed survey means VA can improve employee engagement, customer service all at once Federal News Network
The Department of Veterans Affairs said its decision to consolidate the best of the Federal Employee Viewpoint Survey with its own assessment is paying off.
Using Intel Analytics Zoo to Inject AI Into Customer Service Platform (Part II) InfoQ.com
This article shares the practical experience of building a QA ranker module on Azure's customer support platform using Intel Analytics Zoo by Microsoft Azure ...
Woods honored for providing outstanding customer service | Local Business The Southern
As a business leader and involved citizen in the Marion area, Allstate exclusive agency owner Andy Woods has been designated an Allstate Premier Agency for ...
15 Hotels with the Best Customer Service Reader's Digest
Plush beds and killer views will only go so far if the *service* isn't there to match it. Here, the hotel brands you can rely on to go above and beyond.
Salesforce says a 'major issue' with its cloud service results in outage for some customers CNBC
Salesforce co-founder Parker Harris said on Twitter that the company disabled access to its online *service* for some customers.
Town introduces online customer service portal for Electric and Water utilities - Estes Park Trail-Gazette
Town introduces online customer service portal for Electric and Water utilities Estes Park Trail-Gazette
The Town recently implemented a secure, convenient and user-friendly online customer *service* portal for the Electric and Water utilities. The Electric and Water ...
Pegasystems Acquires In The Chat For Customer Service Automation Seeking Alpha
Pegasystems has announced the acquisition of In The Chat for an undisclosed sum. In The Chat has created chat bot technologies enhanced by machine ...
Google Fi's customer service is a complete disaster - and the proof is piling up Android Police
Google Fi's customer *service* problems are numerous and well-documented. The carrier has been accused of billing customers for using Wi-Fi, blacklisting... by ...
A Customer Service Guide For Small Businesses, In Honor Of Small Business Week Forbes
Customer *service* excellence, for any sized business, is one of the most effective ways to build and sustain a competitive advantage. Yet when it comes to small ...
CASEY: Of coffee, complaints and old-fashioned customer service Roanoke Times
How many CEOs answer complaints from far-flung customers minutes after their emails arrive? Not many, I would reckon. But there's at least one. Meet Miami ...
Police: Fayette woman scammed by fake Amazon customer service number TribLIVE - Tribune-Review
A Fayette County woman who thought she was calling Amazon customer *service* ended up getting scammed by the person on the other end of the phone, ...
ACT to reduce Iowa City workforce by 155 through outsourcing customer service KCRG
The company best known for its ACT test college entrance exams will be reducing its employee base by transitioning its customer *service* work to an outside ...
PPA promises shorter waits, better customer service when paying parking tickets Philly.com
Visitors to the Philadelphia Parking Authority's offices at Ninth and Filbert Streets face a deep dive into long lines, interminable waits, and a bureaucratic ...
How connected are you to your brand’s customer service? Marketing Land
My last post here generated some great conversations with readers, especially among people who wanted to go deeper into the concept of marketing-as-*service* ...
Processes have infantilised our customer service staff Financial Times
Sadly, Paul Rhodes' pathetic experiences of dealing with frontline staff at financial institutions are far from unusual (Letters, May 15). In the main, so-called ...
Rimini Street Earns Seven Stevie Awards for Excellence in Customer Service Yahoo Finance
LAS VEGAS--(BUSINESS WIRE)--. Company support teams and individuals recognized for outstanding customer support and *service* innovation. Rimini Street ...
Attention Retailers: Secrets of Good Customer Service Revealed Small Business Trends
Providing great retail customer *service* has always been important to those who take pride in their work—but today, it can be a matter of business survival.
At Stew Leonard's, combining customer service and entertainment Supermarket News
'Stew's Tank' program offers food startups the opportunity for in-store presence.
DMV wants tens of millions in new dollars to improve customer service KCRA Sacramento
After a scathing audit found California's DMV failed to reduce wait times at its offices, despite getting millions of dollars to fix the problem, the agency is now ...
Verizon customer to get nearly $1,000 in discounts, thanks to Call for Action AZCentral
Sue Casey, a retired antiques dealer, thought she got a great deal on new iPhones from Verizon. But the savings didn't materialize.
How Pay TV Operators Can Improve Their Customer Service Forbes
it's imperative that pay TV companies—cable, satellite and over-the-air *service* providers—pay closer attention to what their customers are experiencing.
Why Customer Service May Be The Greatest Differentiator For Your Self-Storage Business Forbes
As an old retail adage goes, "Customers remember the *service* a lot longer than they remember the price." Yes, that's a catchy quote. But it also plays out when ...
Here's how Mint Mobile's customer service system works iMore
Mint Mobile users have various ways to communicate with customer *service*. The mobile virtual network operator (MYVO) also offers a growing FAQ, customer ...
Sub-Prime Customer Service NBC 7 San Diego
Adele Chandler is an Amazon Prime member. She uses the subscription to shop as well as watch movies and television shows online. “It's so convenient to ...
NJ TRANSIT’s New Customer Service Chief Promises Change Amid Riders’ Growing Frustration - CBS New York
NJ TRANSIT’s New Customer Service Chief Promises Change Amid Riders’ Growing Frustration CBS New York
NEWARK, N.J. (CBSNewYork) – A new NJ TRANSIT czar has been appointed to improve the rider experience. CBS2's Meg Baker met with the new chief and ...
After selling a funeral home business, duo breathes life into customer service Business Observer
Who says great customer *service* is dead? Nikki and John McQueen believe they have the clues to help others.
PayPal CFO talks about AI in customer service Business Insider
John Rainey, PayPal's chief financial officer, wants to improve the payments company's ability to automate customer inquiries.
How To Contact Apple Customer Service/Support Foreign Policy 2018
There are many phone numbers whenever we search for Apple Customer Support number. And while it's true that Apple has some of the best customer support ...
UNCW Staff Receive Recognition for Exceptional Service, Outstanding Contributions UNCW News
Thursday, May 16, 2019. Biology lab coordinator Andy Miller is the recipient of the 2019 UNCW Staff Award for Excellence. Miller was honored at the May 15 ...
How the Apple Store Lost Its Luster Houston Chronicle
In interviews, current and former employees say brand building became more important than serving shoppers.
Ford looks to Houston to drive customer service Houston Chronicle
The Houston call center is a key part of the Dearborn, Mich., automaker's effort to improve its customer experience to build brand loyalty at a time of fierce ...
Zendesk acquires Smooch, doubles down on support via messaging apps like WhatsApp TechCrunch
One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly frustration) and ...
To Fix Customer Service, Solve 3 Challenges to Improve the Agent Experience Customer Think
This is evident in our everyday experience. Whether we are waiting in a telephone queue, or do not get a meaningful answer to an inquiry or are even brushed ...
Chick-fil-A employee changes customer’s flat tire in drive-thru line WJW FOX 8 News Cleveland
EAST RIDGE, Tenn. – It's no secret that Chick-fil-A is all about excellent customer *service*, but one employee at a Tennessee location went above and beyond to ...
Persimmon: Customer-service initiative hits sales MarketWatch
Persimmon PLC (PSN.LN) said Wednesday that its weekly private sales rate in the year to date fell by 5% as a result of actions taken to improve *service* to...
Study: 73% Of Shoppers Spend More In Response To Good Customer Service - Retail TouchPoints - Retail TouchPoints
Study: 73% Of Shoppers Spend More In Response To Good Customer Service - Retail TouchPoints Retail TouchPoints
Measuring the bottom-line effects of customer *service* has traditionally been difficult, but a new study quantifies its impact: 73% of consumers say that good ...
Endesa taps IBM Watson and IBM Cloud to deliver superior Customer Service through its AI Contact Center - Yahoo Finance
Endesa taps IBM Watson and IBM Cloud to deliver superior Customer Service through its AI Contact Center Yahoo Finance
MADRID, May 15, 2019 /PRNewswire/ --Working with IBM, Endesa, the largest Spanish energy power company, has transformed its call center into an AI contact ...
Mouser Electronics Adds Local Customer Service in Brazil to Meet Design Needs of Area Customers - Associated Press
Mouser Electronics Adds Local Customer Service in Brazil to Meet Design Needs of Area Customers Associated Press
Press release *content* from Business Wire. The AP news staff was not involved in its creation.
DeKalb city stepping in to train businesses in customer service Atlanta Journal Constitution
Patrons will know when they walk up to your establishment, they should expect the best customer *service*."
Customer Service and CX Lessons from Three Iconic Brands | By Shep Hyken Hospitality Net
I've talked and written about the differences between customer *service* and the customer experience, also known as CX. Customer *service* is typically what ...
AI doesn’t always need to be more human VentureBeat
It's time to stop obsessing over making AI seem human and start focusing on how this transformative technology can help consumers, businesses, and society.
Lessons in Customer Service from The Ritz-Carlton's Horst Schulze Knowledge@Wharton
If you build a customer-centric business, the money will come. That's the message from Horst Schulze, co-founder of luxury hotel chain The Ritz-Carlton.
Employee voices can shape better workplaces and customer service | Opinion The Tennessean
Town hall meetings by senior leaders and avenues for employees to share ideas and be heard are some ways to build a better workplace culture.
Customer Service Still Top Concern in WERC 2019 Annual Report Material Handling & Logistics
Sometimes things don't change. For the past three years the Warehousing Education and Research Council (WERC), has found that respondents of their annual ...
Jim Riehl's Friendly wins award for customer service for fourth year Thecountypress
LAPEER — For the fourth consecutive year, Jim Riehl's Friendly Chrysler Dodge Jeep Ram dealership has won the Customer First Award for Excellence ...
Ghanaian hospitality should boost customer service - Sylvia Inkoom GhanaWeb
The generally warm nature of Ghanaians towards guests and to a large extent towards one another should have been a strong driver of good Customer ...
Flour recalled after 17 people in 8 states sickened with E. coli, CDC says Fox News
A grocery store chain has issued a recall for bags of flour over concerns about E. coli contamination after at least 17 people have been sickened in eight states.
KCTC honored for customer service | Kalona The Kalona News
Kalona Cooperative Technology Company has received Pivot Group's 2018 outstanding customer experience award for the second year in a row, recognizing ...
IRS outlines six-year plan to modernize operations, improve customer service, enforcement and cybersecurity - talkbusiness.net
IRS outlines six-year plan to modernize operations, improve customer service, enforcement and cybersecurity talkbusiness.net
The U.S. Department of the Treasury has released a six-year plan to modernize IRS business operations, focusing on providing American taxpayers with better ...
Job: Customer Service Rep – Stages Cycling BikePortland.org
Customer *Service* Rep. Company / Organization. Stages Cycling. Job Description. Stages Cycling LLC, with offices in Portland and Boulder, CO, launched the ...
Release of gratuity Gulf News
Bank helped the complainant and released his end of *service* benefits.
Customer service and the Four Agreements taosnews
I first read the The Four Agreements by Don Miguel Ruiz about 20 years ago. As I incorporated the agreements into my life I was able to make major moves ...
Tales of fear and loathing in local customer service Athens NEWS
As anyone who has worked a customer-*service* job can tell you, it's not the easiest line of work. The pay is often pitiful, and certain customers can make your life.
Podcast: Equity release, bad customer service and complaints data Financial Times
Would you use your property to supplement your pension? Record numbers of Britons are using equity release to do just that and this week's FT Money Show ...
Vivint Smart Home Wins 2019 Excellence in Customer Service Award Associated Press
Press release *content* from Business Wire. The AP news staff was not involved in its creation.
Which Credit Cards Have the Best Customer Service? LowCards.com
If you are in the market for a new credit card, you may want to consider how the company treats its customers. After all, there are so many credit cards on the ...
Online bank Simple makes things harder by removing bill pay TechCrunch
With a growing number of challenger banks taking on the U.S. market, one of the original startup banks, Simple — now owned by BBVA — has taken the ...
Tackling the obstacles to next-gen customer service AI (VB Live) VentureBeat
Sponsored by Bold360 by LogMeIn. An investment in customer *service* technology doesn't guarantee a positive return. To be successful, your organization has ...
Jobs Insurance call center in Las Vegas hiring over 50 customer service positions Jordan Gartner 7 - KTNV Las Vegas
Jobs Insurance call center in Las Vegas hiring over 50 customer service positions Jordan Gartner 7 KTNV Las Vegas
LAS VEGAS (KTNV) — An insurance company is looking to hire more than 50 employees for its call center located in Las Vegas. Canadian company Wawanesa ...
Honesty, hard work & unmatched customer service Examiner Enterprise
Joe Land Carpet Cleaning was founded on honesty, hard work and unmatched customer *service* over 45 years ago by Joe Land Sr. Today, Joe Land Jr. carries ...
Online pet supplies retailer opens $7.2M customer service center in southeast Louisville – Lane Report | Kentucky Business & Economic News - The Lane Report
Online pet supplies retailer opens $7.2M customer service center in southeast Louisville – Lane Report | Kentucky Business & Economic News The Lane Report
LOUISVILLE, Ky. — Louisville Mayor Greg Fischer today announced that Chewy.com, an online pet supplies retailer, is expanding in Louisville with a $7.2 ...
City of Stanford Waterworks launches customer service app - The Interior Journal Interior Journal
STANFORD — City of Stanford Waterworks customers no longer have to rely on the radio, newspaper or television to learn of boil water advisories, water leaks, ...
[Video] Customer Retention with Precision Service Plans: Be Flexible & Transparent - Precision Farming Dealer
[Video] Customer Retention with Precision Service Plans: Be Flexible & Transparent Precision Farming Dealer
Cory Allely, AMS specialist with Platte Valley Equipment in Wahoo, Neb., shares the origins of the 4-store John Deere dealership's E3 precision support ...
Apple Stores Hit With Customer Service Complaints Bloomberg
Apple Stores are being hit with complaints that customer *service* has declined. Bloomberg's Mark Gurman has more on "Bloomberg Technology." (Source: ...
Swift Current SARCAN Wins Customer Service Award SwiftCurrentOnline.com
The SARCAN depot in Swift Current has been honoured for their work keeping the place looking spick and span. Last week during a banquet during the ...
'I replied to a genuine bank tweet and lost £9,200 to a fraudster' The Guardian
An experienced accountant fell for a scammer mirroring Metro Bank's security and customer *service*.
Premier Student Loan Center Striving To Keep Customer Service Reputation Associated Press
Press release *content* from ACCESSWIRE. The AP news staff was not involved in its creation.
Chick-Fil-A operator talks customer service, with a side of 'My pleasure' Southeast Missourian
Mid-day Tuesday Chick-fil-A owner and operator Brian House gets everyone's attention at his Cape Girardeau store. "Today we want to recognize our officers ...
Dubai's RTA launches 24/7 smart customer service counters Gulf News
I-Counter in Dubai can process driving licence renewal, vehicle registration and much more.
4 Best Password Managers of 2019 (Paid, Family, and Free) WIRED
Password managers are the vegetables of the internet. We know they're good for us, but most of us are happier snacking on the password equivalent of junk ...
JD Power Once Again Recognizes Deltek for Providing “An Outstanding Customer Service Experience” - GlobeNewswire
JD Power Once Again Recognizes Deltek for Providing “An Outstanding Customer Service Experience” GlobeNewswire
For the second year in a row, Deltek's Assisted Technical Support exceeds benchmark for customer satisfaction by J.D. Power standards.
More Customers - Watch those Little Things
Two situations, two perfectly acceptable experiences, but in one case, an excitement about great service and in the other case, just OK.The LaptopI have a laptop which is under warranty - 5 working day turnaround they said when I rang them about a power problem.
We Got It Wrong: Never Under Promise & Over Deliver
You know how it is, you believe something for so long, everyone agrees with you, all the books tell you it's true and then suddenly you have a blinding revelation - we've all been duped! You know like my gorilla mates were? (If you're not sure about my gorilla mates then you really need to read the book - we've got a great offer on at the moment!)And you feel such a chump - how did I ever fall for that - the logic just isn't there - I must have been a fool. Let me explain.
How to Keep Customers
Who was it that said - "The customer is always right"? Well for those of you who can't get through the day without knowing, it was H Gordon Selfridge, the founder of Selfridges's department store in London.The question I want answered is; did he ever work with customers on day-to-day basis and if so, was he some kind of saint?Let's face it; customers can be a real pain in the neck.
Call Center Software - Your Tool of Choice in Customer Relations
The call center represents your first line of communication with customers and potential customers. Whether you choose to outsource this service or to establish an in-company call center, this is one area in which quality is paramount and cannot be compromised.
Loyalty Programs May Keep Customers Coming Back - But First You've Got to Earn their Trust
Remember trading stamps? If you're over 40, chances are you will. Every time you shopped at a participating grocery store or gas station they gave you stamps to paste into a book.
Five Tips to Calm Cranky Customers
1. Tis the SeasonRecognize that everyone is frazzled during the holidays- you and your customers.
Are You Giving Your Customers Enough Reasons To Return To Your Business?
Good customer service just isn't enough anymore in the marketplace in which we live. Times are changing and business owners are learning that they need to create such an awesome customer loyalty program that they are always at the forefront of their customers' minds on a regular basis.
Basic Levels of Consumer Integrity that Presently Permeates Society
Reality is not always pretty. But here is a tad bit of it for you today.
What Every Manager Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team.
Be A Resource
What is one of the greatest ways to add value to your business? Nope, it's not giving away free merchandise, offering special discounts, or even creating a preferred customer club. One of the most valuable commodities that you can provide your customers is INFORMATION.
Customer Service, Italian Style
Nowadays, we complain nearly all of the time about how few businesses remember how to provide quality service to their customers. But a recent trip to Italy not only reminded me that the art of service is not dead, but that providing outstanding service is the key to almost any successful business.
Identify Your Silent Customer Service Message
With the growing number of people in every business sector, doing business requires creativity and ingenuity. The entrepreneur that understands the importance of thinking differently is the entrepreneur that sees their businesses growing.
Find Out Where Your Firm Stands in Today's Customer
Looking For Ways to Improve Sales and Customer Relationships?Find Out Where Your Firm Stands in Today's Customer Touchpoint Management (CTM) Revolution by Taking the CTM Quiz(San Rafael, CA) What could be more important than improving sales and your customer relationships? Today, there is a fast growing movement, a revolution, among organizations interested in improving their customer-centricity through a better understanding of customer interactions, or "touchpoints." Called "Customer Touchpoint Management" (CTM), the goal of this new movement is to improve customer experiences, and as a result, improve customer relationships.
Restaurant Scheduling for Success
- Excerpt from Richard Saporito's latest e-book "How to Improve Dining Room Service"This Tip will Help Maintain the Staff Schedule Keeping the Dining Room Service Staff Tight and Content which is Essential for Pleasing Paying Guests.Staff scheduling is closely tied to dining room customer service and crucial for keeping your staff tight, happy and well connected.
Your Career Plan--Think Like A CEO
You've been going 6-to-late; exhausted by running the supersonic treadmill of life and wish you had a different job. But you can't because you have no time and you're left spent at the end of every day.
What Type Of Software Is This?
The other day while at the book store, I came across some accounting software CDs strewn with other CDs and books in garage sale box.How can any self respecting businessman (even a small one at that) pick up a copy of this cheap sale accounting CD from the box for his business to use? He'd think "what type of accounting system is this that would end up in a garage sale?".
Customer Feedback: Everyone has an Opinion - USE IT!
Have you ever been in a department store and known exactly what you were looking for but couldn't locate any staff to help you find it? Think of your website as your very own department store, and your contact numbers, email addresses, and FAQ's navigational buttons as your staff. Without these handy interaction tools, your purchaser will get frustrated and E-shop somewhere else.
Hit The Jackpot With Customer Complaints
Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business. Here's why.
A New Way To Handle Complaints, Or Is It?
What a lot of money we have been wasting on dealing with customer complaints.Instead of dealing with them and attempting to satisfy the customer we should create a process that makes complaining so difficult then when customers complain they get such a huge negative experience and never receive any satisfaction.
One Critical Question to Ask Yourself Every Day
What happened to the old saying, the customer is always right? I'll bet every one of you reading this article has a "customer service nightmare" story to tell. My most recent nightmare experience took place recently when my business partner and I went in to a wireless phone store to purchase two new pda wireless phones.
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