Customer Service Information


Customer Service Information

Post Office, Incredible Lady Postmaster


There are two Post Offices that I routinely visit. One is the office that delivers my mail and the other is frequently on the path of some daily errands.

Why Cant Microsoft Make Soft Packaging?


Why is it that Microsoft wants you to buy its product but does not want you to open the plastic case that is welded around the cardboard box? I believe that such packaging along with cockroaches will survive atomic disasters!Good luck finding any clue as to an easy way to open this fused bit of skin-tearing packaging. I split my scissors trying to pry open the ends.

Communicating Value


Abstract: People buy for their reasons, not yours. This article covers the key elements that prospects want to hear you talk about.

The Death of the Loyal Customer


One of my classes in management focused on the repeat customer. The course stressed the importance of the repeat customer to the financial welfare of the business.

Difficult Customers - Theres No Such Thing


A couple of years ago I had a call from a Customer Service Manager working in the paper industry. He wanted me to run a seminar for his team, on "How to Deal with Difficult Customers".

How To Build a Profitable Business


It's never too soon to start saying thanks to your clients, vendors and referral sources for what they contribute to your business. Everyone loves to be appreciated and acknowledged, so start now and do something every month.

Improving Customer Service


Improving customer service starts at the top - with us owners and managers. We need to be living pictures of how we want our staff to treat customers.

Whats For Lunch?


As an entrepreneur, I'm always intrigued by small businesses, home-based or not, that exceed the expectations of their customers in a big way.Let me tell you about one of them.

Doors by Catering to Your Clients


Clients? they are the most important influence in the success of any business. It is vital to keep them satisfied and happy.

Keeping Clients Happy Keeps them Coming Back


Whether you are a seasoned small business professional, or you have just opened your doors to new clients, your marketing strategy should not only involve bringing in new business, it should also include keeping your current clients, your most important asset, happy and coming back for more or referring your services.Top-notch customer service is the most important contributing factor in the success of your business.

Customer Service Has Moved Toward Customer Care


As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a "customer care" representative would be available shortly. At that moment, I realized it's finally catching on everywhere.

Service Equals Performance Equals Service


Service can be described as a "performance" of some kind involving two parties whereby one party is the benefactor and the other party is the performing party receiving some type of monetary payment. The value of the Service depends on the personal experience of the benefactor.

Dont Eliminate The Middle Man - Add One


Today, there are situations when we actually add a "middle person" instead of eliminating one for increased service efficiency. If it's cost-effective and demand is high, then proper market positioning will make it a worthwhile endeavor.

Restaurant Scheduling for Success


- Excerpt from Richard Saporito's latest e-book "How to Improve Dining Room Service"This Tip will Help Maintain the Staff Schedule Keeping the Dining Room Service Staff Tight and Content which is Essential for Pleasing Paying Guests.Staff scheduling is closely tied to dining room customer service and crucial for keeping your staff tight, happy and well connected.

Increase Sum in Your Check Account with Follow-Ups


We'll be examining what makes follow up to prospects/customers so important on our online world today.Are you familiar with this scenario? Joined an affiliate program with good pay-out.

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Forbes

Anticipatory Customer Service: How Purpose-Driven Leadership Can Foster The Highest Level of Service
Forbes
The standard level of customer service at most modern companies is reactive. Reactive service isn't the worst thing in the world (it's a lot better than negative service), but it's not an effective way to create loyal customers. Reactive customer ...



Entrepreneur

How AI Can Make Customer Service More Efficient
Entrepreneur
"When we give our machine-learning algorithm access to historical customer service data, it begins to identify patterns and learn in a human-like way," Mikhail Naumov told me. He's co-founder and president of DigitalGenius (a frontrunner in the AI and ...



Forbes

3M Takes Customer Service To The Extreme
Forbes
Meet customer needs and you are well on your way to business success. Sounds easy, right? Even in the age of social media where you can track what your potential customers are talking about, it can be challenging to pinpoint exactly what they need ...



Bloomberg

The Customer Service Chatbots Are Getting Smarter
Bloomberg
Amelia can handle thousands of requests and complaints at a time. She just needs some human guidance—for now. By. Michael Belfiore. More stories by Michael Belfiore. April 25, 2018, 4:00 AM PDT. Photographer: Getty Images. IPsoft Inc.'s Amelia is a ...



Forbes

5 Predictions On The Future Of Customer Service
Forbes
Growing customer expectations are forcing companies to rethink their approach to customer service. Technology is playing a big role in this shift, with connected devices, automation, and artificial intelligence (AI) enabling organizations to better ...



VentureBeat

Why AI can't fix your broken customer service model
VentureBeat
Knowing what I do for a living, he ended his tale with the question, “If they had artificial intelligence, would this fix their customer service?” The question illustrated how people often see artificial intelligence as a magical answer to all woes ...



How to Make Customer Service Work for Your Marketing Stack
MarTech Advisor
Marketers have invested too much money in acquiring customers and too little in keeping them. JotForm CMO Steve Hartert lays out a blunt case and tested strategies for turning customer service into a martech asset. Once a year, the martech wizard Scott ...



BRIEF-NICE To Acquire Mattersight, Bolstering Its Leadership In Cloud Customer Service Analytics
Reuters
April 26 (Reuters) - Nice Ltd: * NICE TO ACQUIRE MATTERSIGHT, BOLSTERING ITS LEADERSHIP IN CLOUD CUSTOMER SERVICE ANALYTICS. * NICE LTD - OFFER PRICE PER COMMON SHARE WILL BE $2.70. * NICE LTD - ACQUISITION IS EXPECTED TO BE NON-DILUTIVE TO NON-GAAP ...



Business Wire (press release)

NICE To Acquire Mattersight, Bolstering its Leadership in Cloud Customer Service Analytics
Business Wire (press release)
Barak Eilam, CEO, NICE, said: “Analytics is the cornerstone of NICE's strategy of creating a new customer service paradigm with CXone and Adaptive WFO.” “We were very impressed with Mattersight's innovative technology and domain expertise, as well as ...
NICE Systems buys US cloud analytics co Mattersight for $90mגלובס

all 8 news articles »


Char-Koosta News

Join customer service and job readiness workshop on May 3
Char-Koosta News
PABLO — Customer Service And Job Readiness Workshop set for Thursday, May 3 from 1 p.m. to 4 p.m. in the IT Training Room, located in the Lower Level of Old Tribal Complex Building. The Soft Skills & Customer Service workshop will discuss: First Week ...


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