Customer Service Information


Customer Service Information

My Child Has Opie Eye!


7:00 a.m.

Transforming Disgruntled Customers into Your Biggest Advocates


"I am writing to complain about the widget I bought from your site the other day."Sell anything and eventually you will be on the receiving end of a sentence like this.

4 Easy Steps to Better Online Customer Support


Customer support is very important when you're running a business, whether your business is on or off the net. If your customer support is hopeless, you'll soon find your customers running away from you and worse, telling others to stay away too.

Increase in Customer Sales = Increase in Customer Service


One of the most popular questions asked in online business forums or even by my customers and subscribers is this :"How the hell can I increase my sales?"or"I've got tons of visitors but nobody seems to be buying anything? What gives?"FISHNETS WITH HOLES? ANYONE?Getting traffic is not the be all and end all of a successful online business. It requires skills, specific online marketing strategies designed for your site and a robust customer service strategy.

Dissatisfied or Rude Customers Can Be Satisfied Customers


On a recent airline flight I was an upset customer. I was arriving on a late inbound flight and connecting with the last flight out on the same airline, but the connecting flight left without me! At first, I was furious when told to wait in a line of 300 people to resolve my problem.

Renewing Customer Loyalty


Every business loses customers, but not many do much about getting them back. And that is a big mistake.

Top Ten Strategies for Delivering 5-Star Customer Service


Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important to deliver customer service that is unbeatable.

Listening to Customers - 5 Tips


In a strange juxtapositioning of articles, this month's UK 'Management Today' has three pieces, relating to the importance of listening to customers.Susan Rice, CEO of Lloyds TSB makes it clear how vital it is for great leaders to listen and hear.

Are You Giving Your Customers Enough Reasons To Return To Your Business?


Good customer service just isn't enough anymore in the marketplace in which we live. Times are changing and business owners are learning that they need to create such an awesome customer loyalty program that they are always at the forefront of their customers' minds on a regular basis.

Complaints Are Actually A Good Thing!


Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood.

6 Reasons Why Complaining Customers are Golden


With Some Tips on How to RespondTt has probably happened to you if you own your own online business. You get an email or even a phone call from someone who is upset or unhappy with this or that about your business.

Can Three Words In Websters Dictionary Be The Key To Customer Loyalty?


Are you concerned about customer loyalty? Are your customers so loyal that they will stick with you through hell and high water? And if not, you really need to question how you can create a customer relationship that's so gluey, that you never go bluey in the face. Funnily you don't have to go far.

A New Way To Handle Complaints, Or Is It?


What a lot of money we have been wasting on dealing with customer complaints.Instead of dealing with them and attempting to satisfy the customer we should create a process that makes complaining so difficult then when customers complain they get such a huge negative experience and never receive any satisfaction.

It's Customer Service Stupid: Delivering Customer Service Training That Sticks


"Society is always taken by surprise at any new example of common sense."This Ralph Waldo Emerson quote opens one of the most impressive works on customer service: Michael LeBoeuf's book How To Win Customers and Keep Them For Life.

Hook Me Up With A Human


Oh, what has happened to the carbon-based organizational interface? Many organizations have digitized humans - aka carbon-based units - out of existence in their customer service operations. Now, I love digital technology as much as anyone, but it is time to bring the people back into their appropriate customer service roles, don't you think?Have you ever tried to reach a human at Amazon.

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Top 5 Ways to Boost Digital Customer Service
MarTech Advisor
Millennials are going digital, so is marketing, sales, and even social interactions. Can we really afford a laggard digital customer service? Digital customer service is not just an expectation but an opportunity to connect with your customers in an ...

and more »


Letter to the editor: Poor customer service & America's independence
Tribune-Review
The main problem — poor customer service. Tom even listed 18 different examples of the poor service that I like to review every July 4. Get out your copy of the Declaration and read them for yourself. Only takes a few minutes. Read those 18 reasons ...



Forbes

Implementing AI In Customer Service? Try Consulting This Triangular Model Of Agent, Bot, Customer
Forbes
Customer service, even when powered by technology, isn't about technology; it's about customers and about service. The customer experience, even when informed by technology, isn't about technology; it's about customers and the experience. I find myself ...



NEWS.com.au

Expert shares the biggest customer service fails — and how to stop it from happening to you
NEWS.com.au
Ms Scammell told news.com.au most consumers had probably experienced at least some of the following situations — but that her golden rules for scoring A-grade customer service could help. GOSSIPING SALES ASSISTANTS. If you've ever stood around ...



Business Wire (press release)

Gig Economy on the Rise: Customer Service Agents Show Strong Interest Working as On-Demand Agents
Business Wire (press release)
PHOENIX--(BUSINESS WIRE)--The Gig Economy is becoming increasingly popular and customer service agents are looking to get in. According to Aspect Software's 2nd annual 2018 Agent Experience Index, customer service agents might be the next wave ...

and more »


Bloomberg

This Company Outsources Customer Service Back to the Customer
Bloomberg
Almost overnight, customer service cases rose 1,300 percent. It would have taken 15 weeks, LinkedIn Inc. says, for staffers to address them all. Instead, the company resolved the caseload in about one-third the time by using Directly, software that ...



Jackson Clarion Ledger

Are you surprised at good customer service?
Jackson Clarion Ledger
The delivery of outstanding customer service has been so negatively impacted over the years that customers are surprised when they actually receive it. This is true in restaurants, retail stores, physicians offices and with sales reps on the phone. It ...



Engadget

Samsung's new care center is meant to improve customer service
Engadget
Today, Samsung announced that it is opening a Connected Customer Care Center in Greenville, South Carolina. This facility is aimed at improving and streamlining customer service across Samsung's entire range of products. The tech-focused center ...

and more »


Forbes

These Companies Have The Best Customer Service
Forbes
Which companies have the best customer service? The short answer: supermarkets, restaurants, and car manufacturers. But the long answer is fascinating, and you'll want to stick around for it. Most experts I know eventually turn to the authoritative ...



Gagnon, Gennaro take Allstate honors for customer service
Foster's Daily Democrat
DOVER — Allstate agency owners and financial specialists provide guidance to the customers in their communities, helping them to ensure they have the insurance coverage and financial services they need to protect them from the unthinkable. As involved ...


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