Customer Service Information


Customer Service Information

My Child Has Opie Eye!


7:00 a.m.

Transforming Disgruntled Customers into Your Biggest Advocates


"I am writing to complain about the widget I bought from your site the other day."Sell anything and eventually you will be on the receiving end of a sentence like this.

4 Easy Steps to Better Online Customer Support


Customer support is very important when you're running a business, whether your business is on or off the net. If your customer support is hopeless, you'll soon find your customers running away from you and worse, telling others to stay away too.

Increase in Customer Sales = Increase in Customer Service


One of the most popular questions asked in online business forums or even by my customers and subscribers is this :"How the hell can I increase my sales?"or"I've got tons of visitors but nobody seems to be buying anything? What gives?"FISHNETS WITH HOLES? ANYONE?Getting traffic is not the be all and end all of a successful online business. It requires skills, specific online marketing strategies designed for your site and a robust customer service strategy.

Dissatisfied or Rude Customers Can Be Satisfied Customers


On a recent airline flight I was an upset customer. I was arriving on a late inbound flight and connecting with the last flight out on the same airline, but the connecting flight left without me! At first, I was furious when told to wait in a line of 300 people to resolve my problem.

Renewing Customer Loyalty


Every business loses customers, but not many do much about getting them back. And that is a big mistake.

Top Ten Strategies for Delivering 5-Star Customer Service


Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important to deliver customer service that is unbeatable.

Listening to Customers - 5 Tips


In a strange juxtapositioning of articles, this month's UK 'Management Today' has three pieces, relating to the importance of listening to customers.Susan Rice, CEO of Lloyds TSB makes it clear how vital it is for great leaders to listen and hear.

Are You Giving Your Customers Enough Reasons To Return To Your Business?


Good customer service just isn't enough anymore in the marketplace in which we live. Times are changing and business owners are learning that they need to create such an awesome customer loyalty program that they are always at the forefront of their customers' minds on a regular basis.

Complaints Are Actually A Good Thing!


Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood.

6 Reasons Why Complaining Customers are Golden


With Some Tips on How to RespondTt has probably happened to you if you own your own online business. You get an email or even a phone call from someone who is upset or unhappy with this or that about your business.

Can Three Words In Websters Dictionary Be The Key To Customer Loyalty?


Are you concerned about customer loyalty? Are your customers so loyal that they will stick with you through hell and high water? And if not, you really need to question how you can create a customer relationship that's so gluey, that you never go bluey in the face. Funnily you don't have to go far.

A New Way To Handle Complaints, Or Is It?


What a lot of money we have been wasting on dealing with customer complaints.Instead of dealing with them and attempting to satisfy the customer we should create a process that makes complaining so difficult then when customers complain they get such a huge negative experience and never receive any satisfaction.

It's Customer Service Stupid: Delivering Customer Service Training That Sticks


"Society is always taken by surprise at any new example of common sense."This Ralph Waldo Emerson quote opens one of the most impressive works on customer service: Michael LeBoeuf's book How To Win Customers and Keep Them For Life.

Hook Me Up With A Human


Oh, what has happened to the carbon-based organizational interface? Many organizations have digitized humans - aka carbon-based units - out of existence in their customer service operations. Now, I love digital technology as much as anyone, but it is time to bring the people back into their appropriate customer service roles, don't you think?Have you ever tried to reach a human at Amazon.

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Forbes

For National Customer Service Week 2018: Essentials Of Customer Service Excellence
Forbes
Today I'm sharing eleven essentials of customer service in honor of 2018's National Customer Service Week (NCSW), which is sponsored by the International Customer Service Association (ICSA). These points have proved vital on most every customer ...



Forbes

Why Great Customer Service Is Key To A Positive Brand Reputation
Forbes
Great customer service experiences are few and far between, so when you have a good one, it makes a serious impression. Today, most companies don't let their customers connect, hear a live voice -- a positive one, at that -- and build loyalty to the brand.



Fortune

eBay Invites Some Customer Service Employees to Work From Home
Fortune
eBay is offering new opportunities for full-time employees to work from home via the eBay@Home program, the online commerce company announced Thursday. The program is anticipated to create nearly 300 remote, full-time customer service jobs by the ...

and more »


T-Mobile gets rid of robot system for customer service calls
MyAJC
SEATTLE — T-Mobile is getting rid of that robotic voice on its customer service lines, the company announced recently. The telecom said it would connect users straight to a team of customer representatives, unique to their own city, when they call ...

and more »


Forbes

Ten Ways To Celebrate National Customer Service Week
Forbes
National Customer Service Week is celebrated during the first full week of October, and this year it falls on October 2-5. I traditionally write a short article about the holiday, and this year is no exception. Looking for some new ideas, I interviewed ...



Forbes

The Undeniable Need For Superior Customer Service Each Time, Every Time
Forbes
Fast-forward to my life today and writing about the world of marketing and engaging with CMOs and others in the C-suite on a nearly daily basis, I want to take this opportunity to not to so gently remind everyone: When it comes to customer service, a.k ...



TechCrunch

Microsoft launches new AI applications for customer service and sales
TechCrunch
Similarly, the Customer Service app focuses on using natural language understanding to understand and predict customer service problems and leverage virtual agents to lower costs. Taylor used this part of the announcement to throw some shade at ...
Microsoft ups Salesforce battle with A.I. features for DynamicsCNBC
Microsoft adds two more Dynamics 365 AI apps to its roadmap | ZDNetZDNet
YouTube HTML5 Video PlayerYouTube
The Official Microsoft Blog - Microsoft -YouTube
all 107 news articles »


Motley Fool

Chipotle Has a Customer Service Problem
Motley Fool
Chipotle (NYSE:CMG) CEO Brian Niccol has addressed many of the company's most pressing issues during his limited time on the job. He has begun the process of the chain offering a more dynamic menu, has continued to address food safety, and has ...
SEC FORM 4 - SEC.govSEC.gov

all 69 news articles »


USA TODAY

Text a retailer's customer service department and you could get back money and time
USA TODAY
You've heard of calling, emailing and even live chatting customer support. But what about text messaging a store's customer service department? For some retailers, you can. Instead of calling, being transferred and potentially getting placed on hold ...



Forbes

Employees Are Customers Too: The Secret Of Internal Customer Service Training And Culture Change
Forbes
Let me share a secret. (It's a sort of non-secret secret.) The single most important internal customer service training “technique” isn't a technique, a best practice, a trick at all. It's something different, something more profound: It's a point of ...


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