Customer Service Information

Customer Service Information

Dont Be Afraid To Give Problem Customers The Boot

Q: In a recent column you made the point that the customer is always right, which I agree with. However, in the same column you also said that it is sometimes necessary give problem customers the boot.

Whats The Customer Service Buzz About Your Business?

If you're a regular reader of my column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said product or service become apathetic, obnoxious or just downright rude after the transactional smoke has cleared.

Handling Difficult Customers - 8 Strategies

In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant.

Customer Service and The Human Experience

Historically, customer service was delivered over the phone or in person. Customers didn't have many choices, and switching to competitors was cumbersome.

Customer Service - How Good Are YOU?

At 8.30 am a wealthy client (on his way to make a presentation to the local council at 9 am) walked into a store that sells photocopiers.

Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?

Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting any price discount for doing so and are saving these retailers money.Each self-serve lane contains two to three self-serve scanners.

Find Out Where Your Firm Stands in Today's Customer

Looking For Ways to Improve Sales and Customer Relationships?Find Out Where Your Firm Stands in Today's Customer Touchpoint Management (CTM) Revolution by Taking the CTM Quiz(San Rafael, CA) What could be more important than improving sales and your customer relationships? Today, there is a fast growing movement, a revolution, among organizations interested in improving their customer-centricity through a better understanding of customer interactions, or "touchpoints." Called "Customer Touchpoint Management" (CTM), the goal of this new movement is to improve customer experiences, and as a result, improve customer relationships.

At Your Service: The Ten Commandments of Great Customer Service!

Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers.

Courting Customers - From First Date to Marriage

Landing a new client is like courting a potential spouse. The first date is usually a make or break situation and if the door is still open, the work has just begun.

Aint We Wonderful!

It may come as a surprise to you to discover that customers don't buy your products or services because they feel that you have a right to make a profit. In other words, their motive for doing business with you is not to help you buy the latest Jaguar or put your children through college.

Dont Forget your Existing Clients

Quest for new clients shouldn't ignore those who pay the billsAcquisition. It's a big word in small business marketing.

Make Your Customer Your Friend

The simplest way to describe a 'durian' (pronounced doo-ree-ann) is to say it's a yellowish-green fruit about the size of an mid-sized watermelon. It has a thick skin of spikes, and a rich bitterish-sweet fruit.

Customers - What They Really Want - 6 Secrets of Customer Service

What customers really want can be divided into two areas.Firstly - they want the core service of your business to meet their needs.

How Do You Create Customer Loyalty?

Another sad fact of life is that these days, very few customers are loyal. Most of their loyalties lie with their bank accounts, and you can't blame people for watching their shrinking dollars.

Businesses Need to Rehumanise

Big companies and corporations have lost the human touch. The question is, when will humanity catch on, or like robotic sheep will we do whatever the business shepherds tell us, no matter how bad we are treated? I am talking from firsthand interaction here.

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Salesforce wants to end customer service frustration with Customer 360
How many times have you called into a company, answered a bunch of preliminary questions about the purpose of your call, then found that those answers didn't make their way to the CSR who ultimately took your call. This usually is because System A can ...
Dreamforce 18 -

all 98 news articles »

Scammers use phony customer service numbers to rip you off
SHILOH, Ill. β€” Smartphone apps are supposed to make our lives easier. There's an app for almost every need, want or whim. But one Shiloh, Illinois, mother said one app meant to manage money left her broke. She said she used Cash App, an app that acts ...


ShipStation and Zendesk – A New Integration to Help Businesses Improve Customer Service
Shipstation announced today they have added Zendesk, the popular customer service and engagement platform which allows businesses to streamline customer service operations. Zendesk enables sellers to communicate with shoppers through chat, phone ...

Customer Think

How a management should plan strategies for better customer service?
Customer Think
Almost all big companies around the world are now practising down to business customer services, where customer needs and opinions predicted and met, rather than simply reacting to request for service. This is great for customers, as little or no ...
The Importance of Brand Image and Customer Service365 Retail (press release)
How A Customer-Centric Approach Will Help You Win In BusinessForbes

all 3 news articles »


For National Customer Service Week 2018: Essentials Of Customer Service Excellence
Today I'm sharing eleven essentials of customer service in honor of 2018's National Customer Service Week (NCSW), which is sponsored by the International Customer Service Association (ICSA). These points have proved vital on most every customer ...

Seasonal Customer Service Representative
Built In Chicago
NOW HIRING CUSTOMER SERVICE REPS FOR THE HOLIDAYS! Seasonal role with potential to be hired for fulltime role!! About the position. FTD Customer Service Representatives are responsible for answering in-bound calls, taking orders for flowers and ...

Asbury Park Press

Power washer relies on clean customer service
Asbury Park Press
Mark Mayer owns Mark Mayer Power Washing, operating out of Long Branch and Brick. Question: When did you decide you wanted to be an entrepreneur? Mayer: I was inspired by a friend of mine that worked with me previously in the telecommunications ...

Better Business Bureau to present customer service awards Sept. 27
Colorado Springs Gazette
The Better Business Bureau of Southern Colorado will present its Excellence in Customer Service Awards during its Night of Excellence gala from 5:30-9:30 p.m. Thursday at the City Auditorium, 221 E. Kiowa St.


Twitter bug may have exposed some users' customer service interactions
The exposed messages were reportedly customer service interactions between users and businesses. β€œIt is important to note that based on our initial analysis, a complex series of technical circumstances had to occur at the same time for this bug to have ...

and more »

Business 2 Community

3 Ways to Honor Agents Beyond Customer Service Week
Business 2 Community
Customer Service Week is only a week away. This week of celebration is a great opportunity to acknowledge the work of your customer service staff. Frontline agents are one of if not the most important asset in your service center. Maybe you are ...

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