|Customer Service Information|
Customer Service Information
Why restaurant customer service has been getting worse around Indianapolis Indianapolis Star
Low unemployment rates and a growing number of new restaurants have operators fighting for workers. And Indianapolis diners are seeing the fallout.
Combine Chatbots and RPA Bots for Better Customer Service CMSWire
Although enterprise interest in bots seems to be at an all-time high, Gartner reports that 68% of customer *service* leaders believe bots and virtual assistants will ...
NID customer service office will be closed during the afternoon of Wednesday, April 24 YubaNet
GRASS VALLEY, Calif. April 23, 2019 – The Nevada Irrigation District (NID) customer *service* office will be closed during the afternoon of Wednesday, April 24 to ...
Use chatbots for better customer service (yes, really) | NCET Biz Tips Reno Gazette Journal
We live in a time where we expect immediate results. But it's unreasonable for most businesses to have employees at all hours to answer questions.
A Customer Service Nightmare Mesquite Local News
Retail stores have their hands full, as most don't employ enough staff to help their customers. Shopping stores like Macy's or JCPenny's also share similar ...
Utilities Survey says manual processes inhibit customer service, outage response WaterWorld
DENVER, CO, APRIL 23, 2019 – A new survey of 200 utility providers found that 65 percent lack timely, accurate information from their *service* providers that ...
Transforming Utility Customer Service: Innovative Solutions for Customers and the Grid - Electric Light & Power
Transforming Utility Customer Service: Innovative Solutions for Customers and the Grid Electric Light & Power
First in a series exploring both grid-scale and behind-the-meter solutions and the implications for customers. This first article sets the stage by providing the ...
IT Science Case Study: Improving Customer Service with Better Data eWeek
Here is the latest article in an eWEEK feature series called IT Science, in which we look at what actually happens at the intersection of new-gen IT and legacy ...
Streamlining Calls Results in Better Customer Service PrecisionAg
As the spring season picks up, many ag retailers will begin to recognize flaws in their system and opportunities for improvement. Chief among them is ...
Why Anxious Customers Prefer Human Customer Service HBR.org Daily
Self-*service* tech is a bad idea in stressful situations.
11-year-old entrepreneur: Lemonade Day teaches business skills and customer service, but 'just have fun' - The Advocate
11-year-old entrepreneur: Lemonade Day teaches business skills and customer service, but 'just have fun' The Advocate
At 11 years old, I am the co-owner of 504 Lemonheads, a company that I started with my cousins seven years ago at the age of 5. As a sixth.
Amazing customer service letter from 1999 had a dollar coin taped to it to refund customer - Daily Mail
Amazing customer service letter from 1999 had a dollar coin taped to it to refund customer Daily Mail
An incredible letter from a Telstra customer *service* representative 10 years ago has sparked mass praise from social media users. The letter from the phone ...
Utility customer service offerings get digital upgrades Utility Dive
Bidgely and Oracle unveiled analytics tools designed to help utilities bring the customer experience into the era of big data.
Customer service key to Quantum PC honors DoorCountyDailyNews.com
When your kids or grandkids can not come to visit you and address your computer issues, the staff at Quantum PC does not mind being considered as an ...
Salesforce and Google want to build a smarter customer service experience TechCrunch
Anyone who has dealt with bad customer *service* has felt frustration with the lack of basic understanding of who you are as a customer and what you need.
BankDhofar First in Oman to Introduce NCR's Financial Kiosk Associated Press
Press release *content* from Business Wire. The AP news staff was not involved in its creation.
Customer Service Expectations Are Rising - Is Your Business Keeping Up? Forbes
The quality of your customer *service* can make or break your business, according to a new survey. Find out what your customers want and how to meet their ...
Samsung Launches 'Connected Care – Anytime, Anywhere' to Enhance Customer Care Training and Service - Samsung Newsroom US
Samsung Launches 'Connected Care – Anytime, Anywhere' to Enhance Customer Care Training and Service Samsung Newsroom US
Samsung opens new Technical Training Center in Little Ferry, NJ; From L to R: Michael Lawder, Steve Kim, Joe Stinziano, Y.H. Eom, M.H. Lyu, Dave Das ...
New Orleans S&WB to create 'chief of customer service' job; here's how it will work The Advocate
The New Orleans Sewerage & Water Board, often the target of customers' ire, is planning to create a new top-tier position to focus on customer *service* — part of ...
Three Customer Service Practices Middle East Organizations Need to Change - Global Banking And Finance Review
Three Customer Service Practices Middle East Organizations Need to Change Global Banking And Finance Review
By Mark Ackerman, Regional Director, MESAT & EE, ServiceNow In today's subscription economy, customers' expectations are heightening.People don't want.
New Zealand startup moves headquarters to Portland OregonLive.com
AskNicely now employs 35 in Portland, working in customer *service*, sales, finance and human resources. It employs another 15 in Auckland.
As labor and delivery nurse, Jesse Wing brings comfort to new mothers, babies through empathy, service - Kennebec Journal & Morning Sentinel
As labor and delivery nurse, Jesse Wing brings comfort to new mothers, babies through empathy, service Kennebec Journal & Morning Sentinel
Jesse Wing, 34, will receive the Customer *Service* Stardom award at the Mid-Maine Chamber of Commerce's banquet on April 25.
The Opportunities Automation and AI Create for Humans in Customer Service Business 2 Community
Image by Gerd Altmann from Pixabay. skip. Ads by Hooly. Though automation and artificial intelligence (AI) have existed in some form or another for many years, ...
K2D Foods Recalls Raw Ground Beef Products Due to Possible E. coli O103 Contamination USDA.gov
EDITOR'S NOTE: FSIS and our public health partners, including the Centers for Disease Control and Prevention (CDC) and state public health officials, are ...
Attention Customer Service Leaders: Let's Get Strategic Forbes
We've seen time and again that the high-growth brands and unicorns of 2019 have embraced digital transformation with a key focus on elevating the customer ...
You can return Amazon items at Kohl's stores starting in July WCPO
All Kohl's stores will be accepting free unpackaged returns for Amazon customers starting in July.
Why Conversations Are Key To Successfully Managing A Contact Center Forbes
Contact centers are the next big thing. Small businesses are either outsourcing to contact centers or operating them. If you outsource this *service*, it helps to ...
Squelch raises $12 million to unify customer service software with AI VentureBeat
Startup Squelch announced that it's raised $12 million in funding for its eponymous cloud-based, AI-driven customer *service* platform.
Small savings? No problem — these banks offer high yields with low minimum balance requirements - Bankrate.com
Small savings? No problem — these banks offer high yields with low minimum balance requirements Bankrate.com
You don't need a large balance to open a savings account with a top yield. A number of online banks offer an annual percentage yield above 2 percent and ...
Chat and chatbots help Spark cut customer service costs Computerworld New Zealand
Since mid 2017 Spark has reduced its customer *service* costs by 25 per cent and call volumes to its contact centre by 33 per cent through the use of human ...
Sylvia A. Carroll, 73, former customer service representative The Philadelphia Tribune
Sylvia A. Carroll, a former customer *service* representative for Prudential Health Insurance, died on Thursday, April 4, 2019. She was 73.
Findlay Chevrolet’s Smith thrives on good customer service Las Vegas Review-Journal
Findlay Chevrolet fixed operations director Tony Smith knows firsthand that the *service* department is a key component of the car business.
Southwest blasted for poor Max 8 customer service: 'They're kind of just saying, 'Too bad'' - USA TODAY
Southwest blasted for poor Max 8 customer service: 'They're kind of just saying, 'Too bad'' USA TODAY
Southwest Airlines has legions of fans and sits atop countless industry rankings for its vaunted customer *service*. The airline has more than 2 million Twitter ...
Colorado satellite technician faces charges for hugging customer WPTV.com
A Colorado satellite technician is facing felony charges for allegedly taking friendly customer *service* to a new level.
Verizon partners with Google to make YouTube TV available to customers where and when they want it - Verizon Communications
Verizon partners with Google to make YouTube TV available to customers where and when they want it Verizon Communications
Verizon wireless, 5G Home and Fios broadband customers enjoy choice of premium *content* and services. NEW YORK – Today, Verizon and Google ...
From Customer Service To Client Experience: A Shift To Determine Winners And Losers In Business - Forbes
From Customer Service To Client Experience: A Shift To Determine Winners And Losers In Business Forbes
As technology and competition disrupt industries, *service* is starting to separate winners from losers and ushering in what some have called the “age of the ...
Biggest phone firms beaten by small rivals on customer care The Times
Britain's largest mobile phone operators offer poorer customer and technical support than their smaller rivals despite being more expensive, a large survey has ...
This CEO's Unlikely Mission To Revolutionize Customer Service In Healthcare Billing Forbes
Customer *service* has a particular opportunity shine when it's delivered at stressful moments, such as those that are often encountered in healthcare. Jayson ...
Taking the Pains Out of Healthcare Customer Service No Jitter
Healthcare providers looking to improve quality and generate labor savings have plenty of low-hanging fruit to pick off the digital spectrum to get started ...
The Key Component to Customer Service KMWorld Magazine
It's the smaller things that make a big difference, and while this sounds a bit cliché, in the world of customer *service* it still continues to be true. Poor customer ...
Customer service is poised for an AI revolution ZDNet
AI is viewed by customer *service* decision makers and agents alike as a boon to the customer and employee experience. AI adoption is nascent, but it's set to ...
Learn the ABC's of customer service Albany Times Union
Whatever business you are in — manufacturing, retail, health care, travel, high tech — you must realize that first and foremost, you are in the *service* business.
New metrics are redefining customer service success ZDNet
In a digital, hyper-connected, and knowledge-sharing economy, customer *service's* definition of success is changing, and Key Performance Indicators (KPIs) are ...
How Vitalis Brings Whole Team Customer Service to Cannabis Extraction Leafly
Here's how the team at Vitalis Extraction ensures every employee is ready to help their customers succeed.
Better customer service is the key to easy living The National
Good leaders respond quickly to the needs and frustrations of their people.
As Brick And Mortar Stores Automate Their Customer Service Suffers Forbes
As stores replace human staff with brittle automatic touchpoints, this increasing overreliance on automation risks pushing their remaining customers to their ...
101 Customer Service Statistics for a Better Customer Experience in 2019 G2 Crowd
G2 gathered more than 100 of the most vital customer *service* statistics to help businesses better understand how crucial a great customer experience is. This list ...
5 Customer Service Rules to Boost Your Profit by 18 Percent Entrepreneur
By 2020 customer *service* and experience will overtake price as the essential brand differentiator. Eighty-six percent of buyers are willing to pay more for ...
A Secret Of Customer Service: Improve A Customer's Day A Little, Every Single Day Forbes
It's easy to picture great customer *service* as involving dramatic solutions to customer problems: the personal delivery of mislaid jewelry (as in this story from ...
Customer Service Software Market : In-Depth Market Research Report 2018 – 2028 - Market Research Gazette
Customer Service Software Market : In-Depth Market Research Report 2018 – 2028 Market Research Gazette
Customer *Service* Software Market: Introduction. The increasing need for real-time problem solving and strong relationship building with customers are fueling ...
Infographic: 8 Ways AI Improves Customer Service CTOvision
Customer *service* is an important part to any organization and ensuring that customers get the best experience is paramount. AI technologies have been able to ...
Hometown News: Water and Sewer employee honored for 30 years of service - Forsyth County News Online
Hometown News: Water and Sewer employee honored for 30 years of service Forsyth County News Online
During the April 18 Forsyth County Board of Commissioners' meeting, Mary Ann Darnell, who is the Water & Sewer Department's customer *service* ...
Amazon Now Delivers Packages Inside Your Garage Fortune
Amazon will let Prime members with Amazon Key get packages delivered inside their garages, in partnership with Chamberlain Group (CGI).
Fading Paint on Newer Car Leads Man to NBC 6 Responds NBC 6 South Florida
A Miami man reached out to NBC 6 Responds after noticing the paint on his 2016 Buick Verano fading.
The 1 Brutal Difference Between Apple and Google, as Revealed in a Hilarious Customer Story Inc.
Some tech companies will never get what they need to get.
Services set for Lee County Commissioner Larry Kiker, dead at 67 The News-Press
Kiker, age 67, had been suffering from lymphatic cancer and had been undergoing chemotherapy and other treatment for the past several months.
NSW, meet your Customer Service Minister. Here's what he'll do for you The Age
When NSW Premier Gladys Berejiklian announced Victor Dominello would be the Minister for Customer *Service* in her revamped cabinet, some laughed, others ...
Leon’s: 86 years of customer service Lincoln Journal Star
Why shop at Leon's Gourmet Grocer? Here are three great reasons:
Health customer service center to open in San Antonio; bringing hundreds of jobs FOX 29
Hundreds of new jobs are coming to San Antonio with the opening a health and safety customer *service* center. GreatCall, Inc. , announced it will open a new ...
Kimmel Rolls Out Customer Service Hotline to Clear Up ‘Game of Thrones’ Confusion (Video) TheWrap
On Monday's “Jimmy Kimmel Live,” Kimmel rolled a fun video that offered a solution to the problem of keeping all the plot threads from eight seasons of “Game of ...
4.1.19 Best customer service companies; Health insurers tracking you; Where scams happen most - Boston 25 News
4.1.19 Best customer service companies; Health insurers tracking you; Where scams happen most Boston 25 News
Clark discusses which companies have the best customer *service* across all sectors; Health insurers might be buying up data on you to know your health risks ...
Archer named communications and customer service manager for city Davis Enterprise
Former Davis school board trustee Barbara Archer has been hired as the city's new communications and customer *service* manager. Archer, who served on the ...
Customer service with a smile The Gazette
CEDAR RAPIDS — The digital age whisks Matthew Van Maanen wherever he's needed each day — Spain, the Netherlands, Hong Kong, somewhere in the ...
Report: Fortnite Developers Describe Severe Ongoing Crunch Kotaku
Crunch is a widespread disease in the gaming industry, sometimes forcing developers to pull 16-hour workdays or six-day work weeks to finish a game on an ...
JetSuiteX to launch $99 flights between Oakland and Seattle’s Boeing Field in July GeekWire
JetSuiteX says it's starting air *service* between Seattle's Boeing Field and Oakland International Airport in July, with flights that combine the convenience of ...
Customer Service Software Market 2019 – Fresh desk, Marketing 360, Desk.com, PhaseWare, Front, Cayzu, ConnectWise, Really Simple Systems, PlanPlus Online - Investor Strategy
Customer Service Software Market 2019 – Fresh desk, Marketing 360, Desk.com, PhaseWare, Front, Cayzu, ConnectWise, Really Simple Systems, PlanPlus Online Investor Strategy
Customer *Service* Software is a *service* that provides services to customers before, during and after purchase. The perception of the success of this interaction ...
Up Where Expectations Soar: Customer Care in the Age of Entitlement Business 2 Community
Admit it, you love it when you're handed that Starbucks beverage with your name spelled neatly and correctly on the side. Maybe that's where it all started: that ...
Why biometric verification is poised to revolutionize customer service Retail Customer Experience
Chris McGugan, senior vice president, solutions and technology at Avaya, shares insight on the value of voice biometric analytics and biometric verification in ...
'SNL' Unearths the Horror of Customer Service Using 'Us' GQ
'SNL' parodies both customer *service* and the horror movie 'Us' in a commercial about identity theft.
The Human Element: Integrating Technology And Data Into Your Customer Service Model Entrepreneur
Yes, having an AI-powered model for shopping recommendations in e-commerce is great. But, CRM is much more than just tech. With surveys and chat-bots ...
"Capital Bikeshare customer service is now supported by Lyft" PoPville
“Dear PoPville,. Not sure if you are aware of this, capital bike share is now supported by lyft. Try finding a phone number for support in the app. I'm not a big fan ...
Small insurance brokers should double-down on old-fashioned customer service Insurance Business
Useful tool as larger firms use M&A to boost growth.
Job: Sales / Customer Care – The eBike Store BikePortland.org
Job Title Sales / Customer Care. Company / Organization The eBike Store (809 N Rosa Parks Way). Job Description Seeking knowledgeable bicycle sales ...
Uber tries to fix customer-service woes The Takeout
It's rumored that Uber is about to go public, which accounts for some recent sprucing efforts by the company. (I mean, you vacuum the house before an open ...
How a Customer Service Representative Might Have Saved a Marine Sniper in Battle - The National Interest Online
How a Customer Service Representative Might Have Saved a Marine Sniper in Battle The National Interest Online
Don Cook, a Marine veteran who's been maintaining M107s for more than two decades, told National Geographic in 2011 that he one day received a call to ...
How to Engage Remote Customer Service Teams Customer Think
Last month, Amazon announced plans to hire more than 3,000 customer *service* representatives. These roles would offer $15 an hour for pay, provide overtime, ...
T-Mobile tests customer service center in Kingsburg, bringing 1,000 jobs to Fresno County KFSN-TV
According to the company's news release, it will make T-Mobile one of the largest employers in the county.
Cuts Clothing sews up automated online customer service Chain Store Age
Specialty vertical apparel retailer Cuts Clothing is applying artificial intelligence (AI) to its e-commerce customer experience. Cuts, which manufactures and sells ...
Specialty retailer stays in fashion with seamless in-store customer service Chain Store Age
Milan, Italy-based Twinset is empowering store associates with Oracle Retail POS technology on tablets. Twinset, a specialty vertical retailer of women's apparel, ...
Using Payment Processing Systems for Better Customer Service CPAPracticeAdvisor.com
The decision on whether or not to integrate payment processing systems into their daily operations is one of the most crucial decisions a small business can ...
Union Park acquires Maier's Shell customer service business delawarebusinessnow.com
Union Park Automotive Group announced it acquired Maier's Shell *Service's* customer *service* business. Located on Marsh Road in north Wilmington, Maier's ...
Walmart to remodel 21 California stores, expand customer services and technologies OCRegister
Walmart plans to spend $145 million in California this year on new store construction, upgrades to 21 stores and an expansion of customer-focused services and ...
Retiring telephone operators say technology changing course of customer service industries - WWMT-TV
Retiring telephone operators say technology changing course of customer service industries WWMT-TV
As technology continued advancing, it ended an era for two telephone operators at Whirlpool Corporation. Friday, both operators retired from the global ...
Republic Services rates to climb as customer service complaints continue The Dominion Post
MORGANTOWN — Morgantown City Councilor Jenny Selin said her 4th Ward constituents are tired of paying for inconsistent *service* from trash and recycling ...
Horry County students Beijing-bound after weather and customer service confusion forces overnight delay - WMBF
Horry County students Beijing-bound after weather and customer service confusion forces overnight delay WMBF
DALLAS, TX (WMBF) - After a myriad of weather delays and customer *service* confusion, a group of Horry County music students and chaperones stuck in travel ...
Unbabel supports easyJet to create international customer service 'super agents' IT Business Net
90 million-passenger airline adopts Unbabel's unique translation platform to serve new geographies and customer bases and saves up to 76% compared to ...
Ascension Funeral Home wins 2018 Excellence in Customer Service Award Weekly Citizen
"Ascension Funeral Home has been recognized as a leader in delivering exceptional customer *service* and has raised the standard for other funeral homes ...
Michael Perry: Feeling the love from customer service Madison.com
I went ahead and spent good money on a pair of chore boots this week, high-top rubberized trompers with a cinch strap at the calf. Halfway through the first day.
Renovations for Wondai Customer Service Centre and Library South Burnett Times
Council has announced the Wondai Customer *Service* Centre and Col Morris Library will be closed from Monday, May 13.
Welch: Customer service key to building business | Business-farm Tahlequah Daily Press
Satisfied and repeat customers are the keys to successful businesses, and most customers base their views on the customer *service* they received or the ...
CustOps: The New Customer Service Business 2 Community
Photo by rawpixel.com from Pexels. A first- (or faster-) time-to-market has been a longtime mantra of most companies. Be it first with a new product or first with ...
SunPass customer frustrated with lack of transparency, customer service ABC Action News
One St. Pete Beach man says he has hundreds of dollars in unresolved tolls but it's not for lack of trying.
Local homebuilders receive provincial customer service awards Windsor Star
Two Essex County homebuilders have received provincial awards for excellence in customer *service*.
Probrand uses Mercato Solutions to deliver improved customer service Technology Record
Probrand is a technology services provider that offers customers IT products, solutions, cloud, managed and digital services. The firm has always prioritised ...
GE On Wing Support Expanding To Provide Increased Customer Service Aviation Week
GE Aviation's On Wing Support center in the Cincinnati/Northern Kentucky (KY) USA region is expanding to meet the growing demand for its engine repair ...
Why You Should Work in Customer Service Daily Nexus
Anabel Costa argues that no job experience is insignificant where your career is concerned.
Common B2B Mistakes, Part 2: User Management, Customer Service Practical Ecommerce
This post is the second in a series in which I address common mistakes of B2B ecommerce merchants. The first post addressed B2B mistakes in catalog ...
CRM Magazine Names Its 2019 Customer Service Leaders Destination CRM
CRM magazine has named the recipients of this year's CRM *Service* Awards and highlighted them in its April 2019 issue. The CRM *Service* Awards, now in their ...
How to Provide Quality Customer Service with a Free Ticketing Software Business 2 Community
Let me start with a question: How much importance do you give to customer *service* in your organization that's just starting up? I ask you this because, although ...
Findings from new research: Trends, hurdles, and best practices in customer service messaging - Customer Think
Findings from new research: Trends, hurdles, and best practices in customer service messaging Customer Think
Driven by millennials and Gen Z consumers, messaging is fast becoming a popular channel for B2C customer *service*. We commissioned YouGov, a leading ...
How To Kick Your Customer Service Up A Notch!
Welcome to the inaugural issue of Human Tech Tips -- Tip #1. How do we take your customer service and kick it up a notch?This is a big question so where do we begin?As an overview, it's a given that the answer is three-fold: People, Process, and Technology.
E-Business's Best Friend: eCRM
From Ebay to the smallest home-operated start-up, e-businesses of all sizes struggle to accurately answer a common question: who are my customers? If you can't answer that question, chances are you're also in the dark about the following questions. What customer demand trends can I expect in the future? How can I improve customer retention? What can I do to build long-term relationships of trust with customers? Knowing the answer to these questions can mean the difference between long-term growth and profitability and crashing and burning.
Finding Out Why a Potential Customer is Calling On You
Our challenge as the business owner/sales person answering the telephone, is to build rapport with the caller, quickly and easily.In most cases, the caller has been told something about you and your product or service.
How to Keep Customers
Who was it that said - "The customer is always right"? Well for those of you who can't get through the day without knowing, it was H Gordon Selfridge, the founder of Selfridges's department store in London.The question I want answered is; did he ever work with customers on day-to-day basis and if so, was he some kind of saint?Let's face it; customers can be a real pain in the neck.
Customers - What They Really Want - 6 Secrets of Customer Service
What customers really want can be divided into two areas.Firstly - they want the core service of your business to meet their needs.
Oil Change Customer from Hell or Hoax; You Decide
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile oil change companies remove the used motor oil from the crank case? Well they "Evacuate it" or in the industry we call it "E-VAC" and this means we suck it out of the dip stick tube with a thin tube which is pushed into the crankcase. Many wonder will this get all the oil out? The answer is not all the oil.
Businesses Need to Rehumanise
Big companies and corporations have lost the human touch. The question is, when will humanity catch on, or like robotic sheep will we do whatever the business shepherds tell us, no matter how bad we are treated? I am talking from firsthand interaction here.
Carpet Cleaning in Surrey
Like any business, carpet and upholstery cleaning requires excellent customer service and great value for money. There are a number of ways in which one can obtain these.
What To Do When Youve Blown It
It's bound to happen sooner or later - yes, even to you and your business. Sometime or other, you will make a blunder that upsets a customer.
What Every Employee Should Know About How to Prevent Customer Service Conflicts
There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.
The 3 Rs of Customer Service
What I am about to tell you may seem very obvious - you may even say DUH!!! but the fact is, - many company's forget the 3 R's of good customer service- Respect your Customer, Take Responsibility for Your Actions and Products and give your Customers a Full REFUND when it just isn't right. I promise you that if you follow these 3 simple rules you will never have to run after the same customer again!Respect the customer! Just about as plain as the nose on your face Right? Wrong!How many times have you been greeted in a less than courteous manner or worse yet- not at all!! Never lose the opportunity to make a great first impression- very rarely do you have a second chance to undo the damage done by that first encounter.
Customer Service: Everyone is Fighting Their Own Personal Battles
What's in a Name?
Different people call their Customers by different names. If they don't have Customers, they have Clients, purchasers, licensees, users, patients, members, franchisees, or buyers.
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.
What Every Manager Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team.
Aint We Wonderful!
It may come as a surprise to you to discover that customers don't buy your products or services because they feel that you have a right to make a profit. In other words, their motive for doing business with you is not to help you buy the latest Jaguar or put your children through college.
Develop Loyal Customers for a Lifetime - part 2 (11 - 20)
Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service.
5 Golden Online/Offline Business Rules To LIVE Or DIE By
Whether online or off, if you plan on running or maintaining any type of credibility within your business, there are some guidelines that are safe to say any existing or potential customer expects if they are to do immediate or future business with you.As an online entrepreneur for over 3 years I have found that even though I don't have the pleasure of meeting face-to-face with my customers, ones perception of you and your business can be viewed as good or bad all depending on the way you handle questions or comments posted by people interested in your product.
Profit from a Customer Service Recovery Program
A client recently said to me: "Most days things seem to run smoothly; but whenever we have a customer complaint, we seem to collapse. Where are we going wrong?"How you handle and solve customer concerns and complaints is a measure of your standing in the "excellent", "bad", or "mediocre" category of customer service.
First Contact: The Source of Customer Loyalty
With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major focus within many businesses. In Customer Satisfaction is Worthless; Customer Loyalty is Priceless, author Jeffrey Gitomer contends the real solution is shifting the paradigm away from customer service to customer loyalty.
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