Customer Service Information

Customer Service Information

Dont Be Afraid To Give Problem Customers The Boot

Q: In a recent column you made the point that the customer is always right, which I agree with. However, in the same column you also said that it is sometimes necessary give problem customers the boot.

Whats The Customer Service Buzz About Your Business?

If you're a regular reader of my column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said product or service become apathetic, obnoxious or just downright rude after the transactional smoke has cleared.

Handling Difficult Customers - 8 Strategies

In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant.

Customer Service and The Human Experience

Historically, customer service was delivered over the phone or in person. Customers didn't have many choices, and switching to competitors was cumbersome.

Customer Service - How Good Are YOU?

At 8.30 am a wealthy client (on his way to make a presentation to the local council at 9 am) walked into a store that sells photocopiers.

Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?

Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting any price discount for doing so and are saving these retailers money.Each self-serve lane contains two to three self-serve scanners.

Find Out Where Your Firm Stands in Today's Customer

Looking For Ways to Improve Sales and Customer Relationships?Find Out Where Your Firm Stands in Today's Customer Touchpoint Management (CTM) Revolution by Taking the CTM Quiz(San Rafael, CA) What could be more important than improving sales and your customer relationships? Today, there is a fast growing movement, a revolution, among organizations interested in improving their customer-centricity through a better understanding of customer interactions, or "touchpoints." Called "Customer Touchpoint Management" (CTM), the goal of this new movement is to improve customer experiences, and as a result, improve customer relationships.

At Your Service: The Ten Commandments of Great Customer Service!

Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers.

Courting Customers - From First Date to Marriage

Landing a new client is like courting a potential spouse. The first date is usually a make or break situation and if the door is still open, the work has just begun.

Aint We Wonderful!

It may come as a surprise to you to discover that customers don't buy your products or services because they feel that you have a right to make a profit. In other words, their motive for doing business with you is not to help you buy the latest Jaguar or put your children through college.

Dont Forget your Existing Clients

Quest for new clients shouldn't ignore those who pay the billsAcquisition. It's a big word in small business marketing.

Make Your Customer Your Friend

The simplest way to describe a 'durian' (pronounced doo-ree-ann) is to say it's a yellowish-green fruit about the size of an mid-sized watermelon. It has a thick skin of spikes, and a rich bitterish-sweet fruit.

Customers - What They Really Want - 6 Secrets of Customer Service

What customers really want can be divided into two areas.Firstly - they want the core service of your business to meet their needs.

How Do You Create Customer Loyalty?

Another sad fact of life is that these days, very few customers are loyal. Most of their loyalties lie with their bank accounts, and you can't blame people for watching their shrinking dollars.

Businesses Need to Rehumanise

Big companies and corporations have lost the human touch. The question is, when will humanity catch on, or like robotic sheep will we do whatever the business shepherds tell us, no matter how bad we are treated? I am talking from firsthand interaction here.

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WSB Atlanta

ACSI: Banks are now equal to credit unions in customer service
WSB Atlanta
The unthinkable has happened: Banks are now offering the same level of customer service that was once the hallmark of credit unions. That's according to the Finance and Insurance Report 2018 from the American Customer Satisfaction Index (ASCI)!.

and more »

Customer Think

Usefulness of Customer service manager for the customers
Customer Think
A customer service manager ensures that the needs of their customers are being satisfied or fulfilled. Their primary work is to provide exceptional customer services and to promote this idea throughout the business you work for and buyer's guide you ...

Harnessing the Power of Video for Customer Service: 5 Tips
Chief Marketer
This entire process is a great customer service supplement that you can tout when trying to sell customers on follow-up support for your product, offering this knowledge base as just one more service they're receiving as a customer. They're not ...


Take the 800 # customer service challenge
Go on. Call your subservicer. Are they answering in 60 seconds or less? Or, did they leave you on hold for 10, 20, or even 45 minutes? If your wait time felt like forever, guess what? That's the exact same type of infuriating situation that you're ...

CHEP Appoints Jake Gilene as Senior Vice President, Sales and Customer Service
Associated Press (press release) (blog)
ATLANTA--(BUSINESS WIRE)--Nov 13, 2018--CHEP, the global leader in pallet pooling and supply chain management solutions, today appointed Jake Gilene to the role of senior vice president, sales and customer service, CHEP USA. This position was ...

Dayton Business Journal

Business of the Year spotlight: Dayton Dragons (Customer Service)
Dayton Business Journal
In order to make each experience at the ballpark magical, Dayton Dragons staff makes sure to always put the customer first. The 2018 Customer Service Business of the Year, the Dayton Dragons, Dayton's minor league baseball team, ended its 19th season ...

Embrace Holiday Shopping, Avoid Customer Service Frustration
PRNewswire (press release)
According to a recent nation-wide survey of 1,000 adult respondents, 40% of Americans say that smaller, independent businesses still offer the best customer service. Support for small businesses extends beyond the walls of brick-and-mortar shops, with ...

Customer Service
Please note that the email addresses above are for Customer Service. These addresses are monitored throughout our customer service hours. Please remember when contacting us through email to give your complete address and name as appears on your ...


How Top Customer Service Cultures Build And Sustain Positive Cultural Norms
In a superior customer service culture, it's understood that serving customers positively and proactively is the default, the expected behavior. These are cultures in which giving great customer service is “simply the way we do things around here.” One ...


Don't Let This Employee Phenomenon Undo Your Positive Customer Service Culture
For today, let's look at one of the spookiest phenomena I know of in a customer service context: the employee who takes a monkey wrench to an otherwise-positive customer service culture. This is the dreaded monster I call the customer service tyrant.

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