Customer Service Information


Customer Service Information

Dont Be Afraid To Give Problem Customers The Boot


Q: In a recent column you made the point that the customer is always right, which I agree with. However, in the same column you also said that it is sometimes necessary give problem customers the boot.

Whats The Customer Service Buzz About Your Business?


If you're a regular reader of my column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said product or service become apathetic, obnoxious or just downright rude after the transactional smoke has cleared.

Handling Difficult Customers - 8 Strategies


In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant.

Customer Service and The Human Experience


Historically, customer service was delivered over the phone or in person. Customers didn't have many choices, and switching to competitors was cumbersome.

Customer Service - How Good Are YOU?


At 8.30 am a wealthy client (on his way to make a presentation to the local council at 9 am) walked into a store that sells photocopiers.

Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?


Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting any price discount for doing so and are saving these retailers money.Each self-serve lane contains two to three self-serve scanners.

Find Out Where Your Firm Stands in Today's Customer


Looking For Ways to Improve Sales and Customer Relationships?Find Out Where Your Firm Stands in Today's Customer Touchpoint Management (CTM) Revolution by Taking the CTM Quiz(San Rafael, CA) What could be more important than improving sales and your customer relationships? Today, there is a fast growing movement, a revolution, among organizations interested in improving their customer-centricity through a better understanding of customer interactions, or "touchpoints." Called "Customer Touchpoint Management" (CTM), the goal of this new movement is to improve customer experiences, and as a result, improve customer relationships.

At Your Service: The Ten Commandments of Great Customer Service!


Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers.

Courting Customers - From First Date to Marriage


Landing a new client is like courting a potential spouse. The first date is usually a make or break situation and if the door is still open, the work has just begun.

Aint We Wonderful!


It may come as a surprise to you to discover that customers don't buy your products or services because they feel that you have a right to make a profit. In other words, their motive for doing business with you is not to help you buy the latest Jaguar or put your children through college.

Dont Forget your Existing Clients


Quest for new clients shouldn't ignore those who pay the billsAcquisition. It's a big word in small business marketing.

Make Your Customer Your Friend


The simplest way to describe a 'durian' (pronounced doo-ree-ann) is to say it's a yellowish-green fruit about the size of an mid-sized watermelon. It has a thick skin of spikes, and a rich bitterish-sweet fruit.

Customers - What They Really Want - 6 Secrets of Customer Service


What customers really want can be divided into two areas.Firstly - they want the core service of your business to meet their needs.

How Do You Create Customer Loyalty?


Another sad fact of life is that these days, very few customers are loyal. Most of their loyalties lie with their bank accounts, and you can't blame people for watching their shrinking dollars.

Businesses Need to Rehumanise


Big companies and corporations have lost the human touch. The question is, when will humanity catch on, or like robotic sheep will we do whatever the business shepherds tell us, no matter how bad we are treated? I am talking from firsthand interaction here.

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For Better Customer Service, Offer Options, Not Apologies
Harvard Business Review
Jagdip Singh, a professor of marketing at the Weatherhead School of Management at Case Western Reserve University, explains his research team's new findings about customer satisfaction. He says apologizing is often counterproductive and that offering ...



Fox5NY

Customer service, web development and other hot careers in 2018
Fox5NY
NEW YORK (FOX5NY.COM) - Some of the hottest jobs in 2017 were administrative professionals, project coordinators, and customer service representatives—and you're going to see a big demand for them in 2018, too. District president Dawn Fay of Robert ...



Harvard Business Review

How Customer Service Can Turn Angry Customers into Loyal Ones
Harvard Business Review
Good customer service seems like common sense for businesses. But how valuable is it really? Until now, this has not been rigorously quantified across different companies. Businesses are understandably reluctant to share their CRM and sales data, and ...



Cointelegraph (Bitcoin, Cryptocurrency and Blockchain News)

Poloniex Displaying Incorrect Customer Balances, Experiences Customer Service Woes
Cointelegraph (Bitcoin, Cryptocurrency and Blockchain News)
According to users on Poloniex's unofficial subreddit, the exchange has not be crediting user account balances when orders are cancelled. One user wrote: “When I cancel any open orders, the original USDT value isn't returned. Usually, the intended buy ...



Entrepreneur

Research Finds the IRS Gives Better Customer Service Than Most Apps
Entrepreneur
In the world of apps, it seems the latter situation is increasingly common. Unfortunately, we're seeing more of a reliance on FAQs, canned email responses and other tactics that divert customers without providing a solid end-to-end experience. This ...
Malware Displaying Porn Ads Discovered in Game Apps on Google Play - Check Point Research - Check Point SoftwareCheck Point Research - Check Point Software
Designed for Families | Android DevelopersAndroid Developers
Pornographic images found on children's games in Google Play storeFinancial Times
Check Point Blog - Check Point Software -SearchMobileComputing - TechTarget
all 134 news articles »


Forbes

How Freddy's Steakburgers Grew Fast (To 282 Locations) Through A Customer Service Focus
Forbes
“There's got to be a Freddy's near here,” my son said hopefully, not long after we moved cross-country. Unfortunately, his pre-teen optimism was unfounded. Although there are nearly 300 Freddy's Frozen Custard & Steakburgers locations nationwide (more ...



Forbes

Is 'Wow' Customer Service Worth The Effort And Expense?
Forbes
I define wow customer service as “service that goes beyond fulfilling basic customer expectations, and does so in a creative, unexpected way.” The thing about wow customer service is this: In spite of the peppy palindrome name, you don't do wow as a ...



10,000 Couples

Waddell & Reed Financial, Inc. Selects eGain for Omnichannel Customer Service
Nasdaq
SUNNYVALE, Calif., Jan. 17, 2018 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the leading provider of cloud-based customer engagement solutions, today announced that Waddell & Reed Financial, Inc. (NYSE:WDR) selected eGain Solve™ to provide omnichannel ...
eGain (EGAN) Secures Contract from Waddell & Reed Financial Inc. (WDR) for Omnichannel Customer ServiceStreetInsider.com
Financial Newsletter - Zacks Investment ResearchZacks Investment Research
Waddell & Reed Financial, Inc. - WDR - Stock Price Today - ZacksZacks Investment Research

all 60 news articles »


Customer Think

Driving Improved Customer Service With Role-Based Analytics ...
Customer Think
We're just over two weeks into 2018. Did you make any resolutions for yourself? Perhaps you want to get fit, eat better, or save more for retirement? Many businesses have set their resolutions, as well, though they call them goals. Like individuals ...

and more »


York News-Times

Great customer service leads to Hometown Hero Award
York News-Times
Chase Woodruff was presented with the Hometown Hero Award, which recognizes people in the front line who give great customer service. News-Times/Steph Peyatt. Facebook · Twitter · Email; Print; Save. YORK – Chase Woodruff works at Wendy's in York. He ...

and more »

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