Customer Service Information

Customer Service Information

Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question, most people come to some conclusion that customer service is a critical component of your competitive advantage. For most businesses, the service they offer can vary from exceptional to not so hot, depending upon circumstances.

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person.

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough.

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!! As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority.

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis.

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there - they serve up amazing customer service.

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.

Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer.

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item.

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures.

Customer Service Tips for Mail Order Businesses

Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what! But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money.

Becoming A Solution To Your Customers Problems

Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important.

Cultivating the Trust Factor

In today's highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success.

The 7 Principles of Business Integrity

If you have integrity, nothing else matters. If you don't have integrity, nothing else matters.

Breaking the Ice and Winning Over the Client!

Wherever you turn these days you'll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.

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Three Ways To Step Up Your Customer Service
For as long as we've had customer-dependent businesses, we've contemplated what it means to provide "good customer service." This is well-trod territory, so frequently discussed that many professionals have let the idea slip to the bottom of their ...

The Verge

T-Mobile is completely overhauling how its customer service works
The Verge
T-Mobile announced its latest “Un-carrier” initiative today in a fresh attempt to gain new subscribers and lure customers away from rival providers. And it focuses on a crucial, but less flashy subject than the company's past splashes: customer service ...
T-Mobile to Other Carriers: 'We Just Fixed Customer Service. Your Move'
T-Mobile gets rid of robot system for customer service callsThe Seattle Times
T-Mobile promises to make customer service less painful with Team of ExpertsYahoo Finance
9to5Mac -YouTube -YouTube -T-Mobile
all 179 news articles »

Surprise! I got outstanding customer service from one of the giant mon
Atlanta Journal Constitution
If you listen to The Clark Howard Show or follow money expert Clark Howard, you know that big banks...

and more »


T-Mobile Wants to Eradicate 'Customer Service Hell,' Create a Better Experience for All
T-Mobile is on a mission to improve customer service. The company is revamping the way it cares for customers, enlisting real people to answer customer calls and messages—rather than the typical interactive voice response (IVR) system—to give its ...

MarTech Today

T-Mobile whips out a new secret weapon for customer service ...
MarTech Today
It was only a matter of time before the oldest kind of customer service became the latest thing. This week, telco T-Mobile is launching a new kind of intelligent ...
T-Mobile Reinvents Customer Service with 'Team of Experts' - A ...The Fast Mode (press release) (blog)

all 3 news articles »

Customer Service
Crain's Cleveland Business
How do I purchase a new subscription? Subscribe online now! Simply fill out our subscription form and give us two weeks to mail you your first issue. Online access will be granted today when the subscription process is completed. CLICK HERE TO ...


Wow Customer Service, 100 Miles From Shore: 'Wedding Ring Overboard!' And More
My definition of a “wow” customer experience is a moment when a customer service provider, through their own creativity and initiative, goes beyond fulfilling basic customer expectations. When you succeed in connecting with a customer this way, it ...

Google Finds Customer Service Beats Loyalty Programs – Skift
New findings from Think with Google, the marketing data and research arm of Google, suggest that travel loyalty programs are less important than customer New ...

and more »

Minneapolis Star Tribune

Hate to call customer service? Try texting instead
Minneapolis Star Tribune
Here's how much I hate calling customer service: I wasted $120 over six months just to avoid calling AT&T to turn off data service on two iPads I was no longer using. Customer-service calls are excruciating. But what is the alternative? I asked an ...

Herman: Customer service done right
We're such an easily offended populace. If our fast food isn't fast enough, we're off and tweeting a complaint so the world can know about the horrible inconvenience we've endured. If our flight's a little late, we're tweeting something snarky to and ...

and more »

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