Customer Service Information

Customer Service Information

Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question, most people come to some conclusion that customer service is a critical component of your competitive advantage. For most businesses, the service they offer can vary from exceptional to not so hot, depending upon circumstances.

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person.

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough.

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!! As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority.

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis.

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there - they serve up amazing customer service.

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.

Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer.

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item.

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures.

Customer Service Tips for Mail Order Businesses

Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what! But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money.

Becoming A Solution To Your Customers Problems

Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important.

Cultivating the Trust Factor

In today's highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success.

The 7 Principles of Business Integrity

If you have integrity, nothing else matters. If you don't have integrity, nothing else matters.

Breaking the Ice and Winning Over the Client!

Wherever you turn these days you'll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.

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MarTech Advisor

Does Customer Service Improve Customer Experience?
MarTech Advisor
Companies are no longer getting involved in the features or pricing war. They're focusing on providing a top-notch customer experience. With customer service being a core part of Marketing, let's see if customer service improves customer experience.
Five Tips To Create A Memorable Customer ExperienceForbes

all 3 news articles »

Monterey County Weekly

Staying competitive in the building supply game means a focus on customer service for M&S Building Supply.
Monterey County Weekly
In an era filled with big box stores that have low prices but often abysmal customer service, M&S is a throwback to a time where customers came first. Started in 1962 by Don McCann and Richard Stillwell – hence M&S – the business has become a mainstay ...

Tulsa World

9 customer service jobs to apply for this holiday season
Tulsa World
If you live in a larger city, seeking out a temporary position as a hotel concierge can be a way to employ your customer service skills a bit removed from holiday stress, helping people when they are ready to relax. This position helps hotel guests ...

and more »

Education Center offering free training in sales, customer service
Cranston Herald
Those interested in free skills training to begin a career in sales, customer service, call center services, and/or banking, are invited to an information session to ask questions and enroll in a course that begins November 13. Info sessions will be ...

Axesat: In a Changing Industry, Customer Service is Key
Via Satellite
In an industry that is constantly changing, getting more competitive, and commoditizing, it is vital to differentiate. It is no longer enough to have a wide-ranging portfolio, meet quality standards, and have an expert team — the customer wants more ...


Customer service at your fingertips
How many of you dread calling a company's customer service line? You fear you'll be trapped on hold with bad music, or have to try to work your way through seemingly impossible phone prompts. But we found now some big name businesses have a new, ...


You Can Now Text Alaska Airlines Agents for Your Customer Service Needs
To create an easier way for passengers to get quick answers, Alaska Airlines has launched text messaging customer service assistance. The airline rolled out the new feature in late July, providing its passengers with another way to connect beyond ...


How E-Commerce Leader PetSafe's 'Pet-Centric' Customer Service Culture Drives Customer Engagement
Has customer engagement fallen off as your company has grown? If so, I can hazard a guess why. I'm basing my assumptions on what I typically find onsite as a customer service and customer experience consultant when I dive into what's going wrong at a ...

Club Industry

Savvy Customer Service Can Give Your Health Club an Edge Over Bigger Competitors
Club Industry
"How do I set my gym apart from the competition?" This is the first question on many health club operators' minds, making it a fitting lead question for Club Industry's latest webinar, "The 7 Questions You've Always Wanted to Ask," sponsored by SportsArt.

Customer Think

Two reasons for customer service to embrace (and one to fear) the Open Data Initiative
Customer Think
Despite living in a highly technical world, one of the greatest challenges companies face is collecting and maintaining customer data–demographics, products, usage, etc.–and then utilizing that data to craft experiences beneficial to customers. Granted ...

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