Management Information


Tales from the Corporate Frontlines: Training is in the Eye of the Beholder


This article relates to the Training competency, commonly evaluated in employee surveys. It comments on the value of training to both the company and its workforce. The Training competency investigates how your employees perceive the available training opportunities and quality of training. Growing an organization's internal knowledge base is crucial to the success of any business and ensuring a growing knowledge base means investing in the training of your employees. A Gallup poll conducted in 1998 reported that eight out of 10 employees said they would be more likely to stay with their present employer if they were offered more or better training. Specifically, the questions included in this competency are written to measure the adequacy, availability, content of training, and satisfaction with the delivery of training within your organization.

This short story, Training is in the Eye of the Beholder, is part of AlphaMeasure's compilation, Tales From the Corporate Frontlines. It conveys the importance and value of corporate training programs to employees, as well as the benefits companies enjoy when they put forth the extra effort and expense and provide high-quality training programs for the workforce.

Anonymous Submission:

Many of my coworkers complain about a lack of employee training programs. They learn new procedures by trial and error, become irritated, and complain. After reorganization periods, many have found themselves with additional duties that they are only vaguely familiar with. After a few cursory sessions with another employee (usually outgoing, and by that I don't mean friendly) they fend for themselves, and they complain.

But there are two sides to the coin. Whenever our company launches a large-scale training project, for example, our recent customer service group sessions, they roll their eyes and moan. Oh no, that will eat up hours of our precious time. Will we be able to go to lunch? Will it infringe on break time?

The time came to enroll in the customer service sessions, and one person from each department was required to attend. Sessions would continue until all employees had completed the training. The sign up sheet went around the office like a hot potato, and ended up with me. Oh well, I was curious.

I was quite surprised. The facilitator was engaging, energetic, and funny without going overboard on perkiness. I spent 20 hours that week with strange people from other departments. Surely there was nothing I needed to learn about customer service - it was after all, my occupation and I'd never received a derogatory comment. My telephone persona was perfect.

Or so I thought. As we moved through the training exercises as a group, I discovered that my listening skills needed work, I didn't pay enough attention to detail, and I was all too willing to hand off a difficult customer to a supervisor rather than try to resolve the situation on my own. I learned to pay attention, to empathize, to really analyze a problem situation and build a plan to fix it.

A few weeks after the training session, the diploma arrived in inter office mail. My coworkers teased. I just smiled. I remembered the sessions and the effect they'd had on me, both personally and professionally.

My advice to employees: don't refuse training programs - even when you think you're an expert. You'll gain knowledge that remains with you forever.

To employers: provide as many training programs as possible - seminars, courses, online products. If your employees resist, they'll be grateful later on, and your entire company will benefit.

-------------------------------------------------------------
© 2005 AlphaMeasure, Inc. - All Rights Reserved
This article may be reprinted, provided it is published in its entirety, includes
the author bio information, and all links remain active.
-------------------------------------------------------------

Measure. Report. Improve your organization with AlphaMeasure employee surveys.

Josh Greenberg is President of AlphaMeasure, Inc.

AlphaMeasure provides organizations of all sizes a powerful web based method for measuring employee satisfaction, determining employee engagement, and increasing employee retention.

AlphaMeasure is fully customizable and allows you to target the organizational topics and challenges facing your staff today.


MORE RESOURCES:
This RSS feed URL is deprecated, please update. New URLs can be found in the footers at https://news.google.com/news


Forbes

Why Goldman Sachs's Marriage Of Marcus And Investment Management Makes Sense
Forbes
In a memo obtained by Forbes, Goldman says it will merge Marcus with its $1.5 trillion investment management business, creating a new consumer and investment management division. Currently, Goldman's IMD business contains Goldman Sachs Asset ...
Goldman Sachs, advisor to the ultra-rich, plans to offer wealth management for the little guyCNBC
Goldman Sachs plans to offer a new digital wealth product for Main Street — and it's part of a goal to take on ...Business Insider
Goldman Sachs comes to Main Street with 'broader' wealth offeringFinancial Planning
Barron's
all 64 news articles »


Forbes

Three Technological Changes Coming To The Project Management Industry
Forbes
Project management is a major aspect of my current business. Because of this, I stay up to date on current events in the industry. There have been several impressive technological advancements in the past that have led to significant changes in this ...



TechCrunch

Looks like Tiger Global Management just closed the second biggest venture fund this year
TechCrunch
As we noted six months ago, Tiger Global Management, the 17-year-old investment group, is starting to see a whole lot of its venture-related startup investments pay off. We also guessed that because of those wins, the outfit was likely lining up ...

and more »


TechRadar

How to grow an SME with the support of an operational management solution
TechRadar
As any successful organisation understands, effective operational management is an essential component to the growth of a business. However, for a small business, the process of assessing, implementing and activating a seamless solution can be a costly ...



The Verge

NASA lost a rover and other space artifacts due to sloppy management, report says
The Verge
Thanks to improper management, NASA has lost a wide array of historical spaceflight memorabilia over the last few decades — such as an old lunar soil bag, former spaceflight hand controllers, and even a test lunar rover. That's according to a new ...
Johnson Space Center Home | NASANASA

all 42 news articles »


Chicago Tribune

Cook County judge referred to anger management counseling, reassigned to administrative duty
Chicago Tribune
A longtime Cook County judge has been referred to anger management counseling and reassigned to administrative duties until further notice. Judge William Hooks, who has been a criminal courts judge for nearly 10 years, is accused of “acting in such a ...



EurekAlert (press release)

Reclamation allocates $3.9 million for research projects to support water management
EurekAlert (press release)
The Bureau of Reclamation is providing $3.9 million through its Science and Technology Program to address research needs associated with managing and generating power in all western states. This research uses internal expertise and experience to ...



Active Management Lags In Small-Cap Equity
Seeking Alpha
By Hamish Preston. Small caps have a reputation among many market participants as being an inefficient asset class that lends itself to active management. But our S&P Indices Versus Active (SPIVA) scorecards have repeatedly challenged this perception.



Bloomberg

Small Is Better and So Is Passive in Money Management
Bloomberg
The results for the 12-month period ended June 30 do contain a few surprises, though most of the results are as expected — active management still tends to lag passive, small caps tend to beat large. Sifting through the details can be a worthwhile ...

and more »


MDJOnline.com

'The O Protocol' offers insight to 'impression management' for professional business women
MDJOnline.com
Roswell based business women debut a new venture and has its focus set on leveling the playing field for professional women. The professional blog is formally known as “The Office Protocol” or “The O Protocol” for short, was co-founded by Meridian ...


Google News

home | site map
© 2007