Management Information


Provisioning/User Management System Upgrades: Part II - Building Awareness And Building Approval


Somewhere in the world is a person who wants to see their provisioning/user management systems get a sorely needed upgrade. But they seem to be getting nowhere.

The technical requirements are unarticulated. Key decisionmakers in the company are not aware this is needed. And the "project" is funded and without resources. How can someone who has the responsibility but not the authority get this upgrade to the next level?

This article will provide practical guidelines on how to build awareness and get funding for a provisioning/user management upgrade. Upgrade is meant to include new hardware and software and also the supporting environment of business processes, roles, organizations, business rules, etc. This discussion will include techniques for overcoming the approval and implementation obstacles detailed in the previous article.

1. Know What You Are In For

Congratulations, you just signed up to become a change agent. They are easy to recognize because they have the arrows in their back! Usually they find their own rewards - pride of having improving their company's infrastructure against all odds, making new acquaintances along the way, and satisfaction of a job well done.

Note it may take longer that you expected. There will be times of great progress and others of utter despair. Just keep at it and you will achieve your goal. And don't forget to have fun while you are doing it.

2. Document the "AS-IS" Environment

This should include not only the environment but also current metrics for id creation, deletion, changes across business units, and special cases. Great care should be taken in identifying gaps and risks in the current environment.

3. Document the "TO-BE" Environment

Create your own network identity roadmap if one does not exist. Base it on a combination of your own and colleague's ideas, existing company policies and procedures, best practices, consulting think tank recommendations, and whatever else makes sense. Revise it as organizational and vendor realities change. By "setting a line in the sand" with your network identity vision, you will force other to either agree with you or identify their own assumptions, risks, and implementation next steps.

4. Communicate Often

You can never communicate enough about IT infrastructure needs! Use a variety of mechanisms to tell the story such as electronic/printed newsletters, bulletin boards (physical and electronic), web site, blogs, face to face, speaking at department meetings, in-house seminars etc.

There are many things you can communicate - stories about the unsung heroes and heroines of provisioning and user management, current metrics, appropriate external meetings, webinars, and seminars, the "AS-IS" and "TO-BE" environments, successes at other companies, the unsung heroes and heroines of provisioning and user management, and of course stories illustrating user pain thresholds. Keep the information interesting, educational, and continuous.

5. Leverage Off of Other Company Success Stories

This may some work. Continuously scan the trade magazines and the web for other company success stories. Get the technical and management contact names if possible.

Try to get hold of them. See if both types of contacts are willing to share their key documents with you and how they measured success. Even better, see if you can get them to speak to the corresponding folks at your company (Especially the management contact talking with your management.)

6. Use Vendors and Outside Consultants

Use them to educate your management and technical decisionmakers through webinars, seminars, and on-site meetings. Webinars are appealing because they are usually free, relatively short (typically one hour), can be done from your desktop, provide an opportunity for asking questions and also saving a copy of the presentation.

Outside consultants may be helpful by coming on-site and reinforcing your efforts. This may include a talk on the state of network identity, evaluating your current provisioning/user management strategy, discussing current and future vendor releases etc.

7. Know Your Company's Resources

Once you underway with your effort, you will see people fit into these categories:

  • Allies -- These are temporary and permanent employees who approve your general framework of problem diagnosis and proposed resolution. Keep these people best informed of all three categories through informal e-mails, 1 on 1 conversation, "brown bag lunches" and brainstorming sessions. Use them to spread the word when appropriate. Possible candidates are those actually doing provisioning/user management, data management, security, HR, IT, and remote/roaming users.

  • Potential Allies - This type of employees may take some convincing. But once convinced, they are on your side forever. They may need to be convinced through webinars, vendor talks, interfacing with their peers in other companies who have successfully implemented a provisioning/user management system, attending a conference etc. Find out what their objections are and work on overcoming them. Constantly communicate to them about user pain, successes in other companies especially metrics before and after implementation.

  • Challenges - This employee will need the most convincing because of education, financial, emotional, and political concerns. Unfortunately, they are probably your approvers and will likely give you the least amount of time and attention. Your encounters need to be well planned and timed. You should have reached a broad level of consensus and awareness on this issue. The problem and remedy should be clearly defined and documented. It could prove invaluable to read several books or take a course on relationship selling.

Conclusion

You can succeed at getting a provisioning/user management upgrade at your company. It will take a combination of great timing, targeted communications, both "hard" and "soft" skills, and the right people backing you up. Good luck and please write to me about your progress along the way.

For Further Information

Abridean "15 Rules for a Successful User Management and Provisioning Project"


http://www.abridean.com/SubPage.php?parent=experience&child=WhitePapers&grandchild=15Rules

German, Hallett "Project Management for Small/Medium Businesses" (3 articles)


http://mysite.verizon.net/hrgerman/hal/Publications.htm

Heiman, Stephen, Sanchez, Diane, and Tad Tuleja The New Strategic Selling 1998 Warner Book

Microsoft "The Provisioning Challenge" http://www.microsoft.com/serviceproviders/mps/challenge.asp

About The Author

Hallett German (hallett.german@alessea.com) is president of Alessea Consulting (www.alessea.com) specializing in Identity Management, Project Management, and Business Development. Copyright 2004 Alessea Consulting All Rights Reserved


MORE RESOURCES:
This RSS feed URL is deprecated, please update. New URLs can be found in the footers at https://news.google.com/news


CNBC

Business leaders should take a stand on social issues such as curbing gun violence, says Yale management guru
CNBC
"You can set a higher standard as a business leader," says Yale management guru Jeffrey Sonnenfeld. He points out the U.S. represents only 5 percent of the world's population but more than 30 percent of the public mass shootings. "Something is wrong ...



Harvard Business Review

The New Rules of Talent Management
Harvard Business Review
This new paradigm has really taken off in the area of performance management. (In a 2017 Deloitte survey, 79% of global executives rated agile performance management as a high organizational priority.) But other HR processes are starting to change too ...



ZDNet

​Red Hat introduces updated decision management platform
ZDNet
This is a salable, open-source business rules management system. It includes both business resource planning and complex event processing (CEP) technology. By helping your organization or business capture your business logic, it enables you to automate ...

and more »


Synopsys's (SNPS) Management on Q1 2018 Results - Earnings Call Transcript
Seeking Alpha
Ladies and gentlemen, thank you for standing by. And welcome to the Synopsys Earnings Conference Call for the First Quarter Fiscal Year of 2018. At this time, all participants are in a listen-only mode. Later, we will conduct a question-and-answer ...

and more »


Lloyds Banking Group's (LYG) on Q4 2017 Interim Management Statement Conference Call (Transcript)
Seeking Alpha
As a consequence of these and other developments, we are now targeting a revised capital requirement of circa 13%, while also holding a management buffer of around 1%. With our strong capital generation, we are already at this level. On returns to ...



TechCrunch

Intello scores $1.3 million seed round for SaaS management platform
TechCrunch
While the cloud removes much of the hassle and complexity associated with maintaining and managing an application, that ease of use means you can lose control of your usage and spending just as easily. Intello wants to help your company track and ...

and more »


TechCrunch

Outsourcing management startup 4me announces $1.65 million seed investment led by Storm Ventures
TechCrunch
4me, a startup that helps companies organize and track their IT outsourcing projects, announced a $1.65 million seed investment led by Storm Ventures. The company, which launched in 2010, would seem to be a bit long in the tooth to warrant a seed ...

and more »


Variety

Kid Rock, Vector Management's Ken Levitan Sign Country Group Sweet Tea Trio
Variety
Kid Rock and Vector Management founder Ken Levitan have signed country newcomers Sweet Tea Trio via a joint venture. Levitan and Robert Ritchie (Rock) will manage the group, comprised of singers Victoria Camp, Savannah Coker and Kate Falcon. The band ...



InvestmentNews (blog)

Can you delegate practice management?
InvestmentNews (blog)
... • "I hate anything to do with human resources because I'm not good at it." • "I don't need all that practice management stuff." Fast forward to 2018, when one adviser recently told me, "I just finished writing a book on the innovative and great ...



Financial Times

Blockchain could save asset managers $2.7bn a year
Financial Times
Blockchain could save asset managers $2.7bn a year if the investment industry shunned the laborious manual practices involved in buying and selling funds in favour of using online ledger technology, according to research published on Thursday ...

and more »

Google News

home | site map
© 2007