Tales from the Corporate Frontlines: The Organizational Structure of Our Growing Business
This article relates to the organizational structure competency, commonly evaluated in employee satisfaction surveys. It shows how structural concerns can affect the typical employee workday, as well as feelings towards your organization's management hierarchy and reporting structure. A healthy organizational structure is one that arranges the activities of the enterprise in such a way that they contribute to the goals of the organization. Specifically, this competency looks to see if your employees clearly understand who they report to, as well as measure their sense of accountability to the organization. Evaluating this competency can be especially useful if your organization has recently experienced an organizational restructuring or might be considering one in the future.
This short story, The Organizational Structure of our Growing Business, is part of AlphaMeasure's compilation, Tales From the Corporate Frontlines. It illustrates how business growth affects every employee in the organization and lists some signals that a review and revision of organizational structure is necessary.
My brother and I own and operate a mid sized manufacturing business that was passed down to us by our elderly uncles. Over the years, the business has experienced significant growth. The workforce alone has doubled since we added four new production lines just a few years ago.
At that time, we hired a group of consultants to help us analyze and optimize the flow of work through the facility. The new processes and employees were integrated quite easily, and the production areas of the plant ran smoothly.
Looking back, we see now that more attention should have been focused on the fulfillment and shipping areas of the business, as well as the HR and office functions. Several signs have appeared over the past year or so to tell us that we need to seriously consider rearranging our organizational structure:
* Morale in the above areas has deteriorated measurably.
Although productivity in our shop area remains high, it does appear to be limited by the dysfunctions occurring in other integral areas of the business. We decided that now is the time to conduct a thorough evaluation of our organizational structure and develop a plan to adapt and change it to more closely fit the needs of our growing business.
If we need outside help, we'll engage it. But the time has definitely come to address the effects of expansion on our entire organization and act accordingly to preserve and grow the business we've inherited. It's more than just a business to us---it's a family tradition.
© 2005 AlphaMeasure, Inc. - All Rights Reserved
This article may be reprinted, provided it is published in its entirety, includes the author bio information, and all links remain active.
Measure. Report. Improve your organization with AlphaMeasure employee satisfaction surveys.
Josh Greenberg is President of AlphaMeasure, Inc.
AlphaMeasure provides organizations of all sizes a powerful web based method for measuring employee satisfaction, determining employee engagement, and increasing employee retention.
Launch your employee satisfaction surveys with AlphaMeasure.
This RSS feed URL is deprecated, please update. New URLs can be found in the footers at https://news.google.com/news
Google Pixel 3 seems to have a memory management issue which kills background apps, affects camera - 9to5Google
Effective Strategies for Driving Multifamily ROI Growth through Property Management - National Real Estate Investor
Lightbend Releases Enterprise Suite 2.0 For Run-Time Monitoring and Management of Reactive Applications - Associated Press (press release) (blog)
Three Ways to Transmit Loud and Clear
The heart of a fool is in his mouth, but the mouth of a wise man is in his heart. --Benjamin FranklinHow often have you said something that you thought was perfectly clear, only to find out later that the receiver had taken it in exactly the wrong way? A boss's ability to communicate well with direct reports depends on the capacity to transmit meaning between people through the use of words.
Competencies for HR Professionals in Knowledge-based Industry with Reference to IT, ITES-BPOs
Introduction"High performing HR function affects bottom line nearly 10%"- A surveyCompetencies have become integral part of HR field. In the last 25+ years, the competency approach has emerged from being a specialized and narrow application to being a leading method for diagnosing, framing and improving most aspects of Human Resource Management.
"We are so different and individualistic that we can't work together." Subroto Bag chi, a senior executive in wipro technologies and Indian Technology MNC, said to his chairman in a straight talk.
The Thick Line Between Buddy and Boss
Q: One of my key employees is giving me trouble. He has started showing up late for work and has developed a bad attitude in general.
Hiring Tip -- Picking The Best Candidates
I often hear leaders from all types of organizations ask questions about hiring the right person. Their questions usually sound like these:? What if their resume looks great but they have a bad attitude?? What if they put on a good act and then don't work hard?? How can I tell how they will perform after I hire them?A great way to answer these questions starts with a well-defined interview process.
Improvements In A Large Public Electric Utility In South America
The company decided to develop and implement an improvement program. The main thrust was to propose strategies and alternatives for the implementation of a quality program.
Management Procedures Usability - How to Improve
Are your people consistently following your procedures? Each year, organizations lose thousands of dollars through common mistakes and lapses in usability. But what does that mean for business owners and executives?Ask yourself: ? Are your required actions described thoroughly and accurately, or are the details left open to interpretation?? Is your content consistent and complete, or are your writers leaving gaps no one has noticed?? Are revisions controlled, or are different people using different versions?? Are your procedures compliant with regulations? Are you sure?? Are all documents written to produce clear, measurable results?If you're unsure about any of the answers to these questions, there is good news: you can make your procedures clear and complete without combing through all of them yourself line by line.
Use Every Weapon You Have
One of the strongest weapons available allows business, non-profit and association managers to begin changing the behaviors of their key external audiences in ways that lead directly to achieving their primary operating objectives.The name of that weapon? The fundamental premise of public relations: People act on their own perception of the facts before them, which leads to predictable behaviors about which something can be done.
Your Company Without Training - Any Questions?
Okay, be honest!Are you guilty of sticking in a few boring videos and calling it training?Do you send in your department heads to deliver a few, rushed, canned presentations and call it orientation?Are you then surprised when your new employees don't live up to your expectations, and your employee turnover numbers keep rising?What if you took the time and money that you spend on employee recruitment and put it into employee training? Would it make a difference? Would it be worth the effort?You Bet it Would!!Take, for instance, The Container Store, who has made the top of Fortune magazine's "100 Best Companies to Work For" list for the 6th year in a row! In an employee's first year they offer over 241 hours of training, far exceeding the training hours offered by other retail stores. In the next 18 months they are slated to open 5 more stores, creating over 6000 more jobs!More impressively, the retail industry averages 150% employee turnover, but The Container Store averages only 25%!!Learn also, from ACTS Retirement Life Communities, a Continuing Care Retirement Corporation, based in Pennsylvania with additional locations in Florida, Georgia and North Carolina.
A Journey of a Thousand Miles
You can't build a reputation on what you are "going" to do. Henry Ford Everyone procrastinates in their own way.
Is Your Employee Newsletter Management Propaganda?
It should not be. If it is an effective newsletter, it will serve the needs of readers (employees) as much as it serves the needs of the publisher (management).
Ten Steps to Take the Work out of Work - Replicate Yourself!
They say that management can be a lonely place. A manager has to lead from the front, make challenging demands of their people and if part of an organisation, pass on the dictats of the more senior and remote bosses up at the top.
How Can A Communications Audit Help You?
Organizations communicate in two directions: internally to staff and externally to clients, customers, shareholders, stakeholders, the media. Faulty internal communications can lead to mistakes, discouraged and unhappy staff, employees leaving the company.
Just The Facts
Attitudes are more important than facts. Dr.
Hiring a Book Keeping Service
Whether you choose to do your own books and accounting or hire those services out there are a few things you should know first.A good book keeping service will normally charge you around $200 -500 per month while you are still somewhat small and you can receive: Profit and Loss Statements; Balance Sheets; Bill Paying Services; Checking Account Reconciliation; Journal Reconciliation; Tax Information Preparation; Tax Return Filing; Etc.
Reprimanding Marginal Employees
THE MARGINAL PERFORMER: Every manager must, from time to time, deal with a marginal performer - an employee whose work, for the most part, is satisfactory, but who regularly fails in some specific area or areas to maintain a satisfactory level of performance. The work of the marginal performer can be classified as substandard in some cases but not so poor as to warrant immediate termination.
Innovation Management - Time to Market or Time to Success?
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.
Planning For Growth
Are you planning your business or are you planning your growth? If you are like many high-performing business people, you have an annual ritual to set your plans for the coming twelve months. Some people do it in December, others at weird, miscellaneous times of the year, but most -- me included -- tend to do it the beginning part of the New Year.
The Power of the Contract in Performance Management
An essential step in managing the performance of salespeople is that of establishing a sound and agreed contract between manager and the salesperson. A contract in this context is simply an agreement between the manager and the salesperson as to how best they are going to work together.
What Every Manager Should Know About How to Become An Effective Executive
In his book, The Effective Executive, Peter Drucker pointed out that the effective executive is the person who focuses on making a contribution.This focus on the making of a contribution is the key.
|home | site map|