Management Information


Management Information

The Dark Side of Help Desk SLAs


You just signed a Help Desk Service Level Agreement (SLA) and now think things will get easier. However, you may soon be falling into one of these traps:1) COVERING THE TRUTH WITH METRICSIn some companies, those under the radar of SLA compliance may resort to doing the minimum instead of really solving the problem.

Never Hire Anyone Dumber Than You Are!


In a previous life I was a Navy Pilot. Great life, great people to be around.

7 Strategies for Sustained Innovation


The need for constant reinvention is a given in today's business environment. And while a breakthrough product or concept can catapult an organization ahead of its competitors, in these fast-paced times, that advantage is often short-lived.

How to Leverage Your Strengths for Peak Performance


Ask almost any business leader how to most effectively develop people and build teamwork and you'll hear, "tap into employees' strengths." Yet when it comes to their own careers, many managers still focus the majority of their personal development efforts on shoring up areas of weakness.

Top 7 Methods to Empower Employees


How many times have you asked someone to do something like "draw up a plan for such and such project"? Your employee completes the plan, but then you say, "That is not what I wanted" or "That is not how you do it". And so the employee thinks: you didn't tell me exactly how you wanted it done.

The Leaders Fallacy May Be Howard Deans Undoing


Howard Dean's tenure as chairman of the Democratic National Committee will be fleeting unless he avoids a common leadership trap I call it, the "Leader's Fallacy".Leaders adhere to the Leader's Fallacy when they believe their enthusiasm for a particular leadership challenge is automatically reciprocated by the people they lead.

Argue Your Way To Business Success


"Jack" (not his real name) is a vice president of a publicly traded company. Recently, Jack's stress and anxiety levels have been high enough to impact both his working and his personal lives.

Tales from the Corporate Frontlines: Training is in the Eye of the Beholder


This article relates to the Training competency, commonly evaluated in employee surveys. It comments on the value of training to both the company and its workforce.

Tales from the Corporate Frontlines: The Responsibility for Job Security


This article relates to the Job Security competency, commonly evaluated in employee satisfaction surveys. This competency evaluates how your employees view their job security within your organization.

Provisioning/User Management System Upgrades: Part II - Building Awareness And Building Approval


Somewhere in the world is a person who wants to see their provisioning/user management systems get a sorely needed upgrade. But they seem to be getting nowhere.

Provisioning/User Management System Upgrades: Part I -- Ten Reasons Why Not To Do An Upgrade


Tommy Sherman daily monitors a helpdesk-provisioning queue for a large company. The current provisioning/user management system was written with homegrown software.

Meaningful Diversity: Creating Cultures of Inclusion


In the fitness room the other day, I caught a glimpse of a movie trailer on television. A father spoke very open-heartedly with his son about his work as a fireman.

Effective Email Communication


Email, when used properly, can generate additional direct sales and leads; can be used as a tool to communicate with your existing client base to let them know of upcoming events which may affect them; and as a means of ongoing promotion for your business.The following is a list of simple guidelines and tips that will help you become an effective email communicator.

Spotlight on Productivity: How to Overcome E-Mail Overload


Do you ever feel overwhelmed by e-mail? Have you ever spent more of your day wading through your e-mail than managing your work? Are you looking for ways to spend less time creating, managing and answering messages? Discover how to overcome e-mail overload and be more productive by writing more effective e-mail messages and reducing the volume of e-mail.Write Effective E-Mail MessagesStart improving your e-mail effectiveness by creating and formatting easy to follow content, and by using pre-written responses.

Planning Your Recruiting Efforts Can Help You Find Great Employees


Today, companies have an ever-expanding list of options available to them when it comes to sourcing new employees, from advertising in newspapers and trade journals to powerful, cost-effective recruiting options available through the Internet. Unfortunately, the growth in the number of recruiting options available has made the competition for top candidates even more fierce.

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Does Impression Management Make You Less Authentic?  Forbes

Impression management aligns people's impress of you with your best authentic self. Most of my clients realize that it isn't any less authentic to be seen at their ...


4 Things Top Supervisors Do To Improve The Performance Management Process  Forbes

It's December. This is the time that many of you are receiving your end-of-year performance reviews, and many supervisors are nervously preparing to deliver ...


A Management Lesson From My Three-Year-Old  Forbes

I used to pride myself on doing “a lot.” Busyness was my badge of significance, a public testament to my work ethic and value. Then one day, my three-year-old ...


Davis-Standard earns certification of its quality management systems  The Westerly Sun

PAWCATUCK — Davis-Standard has announced that its Pawcatuck facility recently became ISO 9001:2015 certified. ISO is the International Organization for ...


Can California Improve Forest Management And Prevent Wildfires Without Going Broke?  Capital Public Radio News

Forest thinning projects aren't just done by crews with chain saws. When they're scaled up, machines called masticators and skids sort through trees that were ...


Kubernetes vendors target container security, operations and management  Network World

If you were kicking the tires on Kubernetes and other cloud/container services, you found may have found nirvana at this week's KubeCon + CloudNativeCon ...


Perspectives From B.J.'s Wholesale Club's Management  Motley Fool

Memberships, procurement initiatives, and the company's debt profile were among significant topics management brought to investors' attention during the ...


UC Merced working to open new management school  KFSN-TV

UC Merced is growing and changing and one of the biggest changes will be a new standalone business and management school.


Shorten dodges question on NT Labor's economic management while Gunner goes to ground  ABC News

The Federal Labor leader blames the Territory's current budget crisis on the Inpex project downturn and says fracking, defence and tourism are future economic ...


Watching the 2019 Honda Pilot's Torque Management System in Real Time Is Fascinating  Jalopnik

As brands seem, more and more, to only care about “autonomy” and “cars as technology,” it's nice when more driver-oriented features show up in even the most ...


Half of Fleet Managers Say Dealers Able to Partner on Data Management  Construction Equipment

Machine data plays an important role in maintenance and *service* planning, and less than half of fleet managers responding rated their dealers as “excellent” or ...


Construction management software developer Procore raises $75 million at a $3 billion valuation  TechCrunch

Procore Technologies, a provider of software to manage construction projects, is now worth $3 billion thanks to a new $75 million round of funding led by Tiger ...


Checkpoint Checkmate: Adverse Event Management for Checkpoint Inhibitors  Healio

Healio Rheumatology | Although it might seem silly to use the game Whack-A-Mole to illustrate a point about health care — knock one down and another pops ...


Trump names budget director Mick Mulvaney as acting White House chief of staff  The Washington Post

President Trump on Friday abruptly named Mick Mulvaney, currently the director of the Office of Management and Budget, as acting White House chief of staff, ...


Sonoma County explores fees to pay for new groundwater management plan  The Santa Rosa Press Democrat

Thousands of Sonoma County residents who rely on groundwater will likely see new fees on their property tax bill next fall, helping pay for a legally required ...


Wildfires amplify concerns over forest management | Timber  Capital Press

ROSEBURG, Ore. — Members of Communities for Healthy Forests said at a recent year-end meeting they are making progress in getting their message across ...


South Florida water managers cancel lease option, ending historic deal to buy sugar land  Miami Herald

South Florida water managers canceled an option to buy 153000 acres of sugar land on Thursday, a deal worked out when lawmakers negotiated an ...


Jets' management, and fans, needs to heed Blackhawks' lesson  Winnipeg Free Press

Let's take a quick trip back in the hockey time machine. It was Oct. 13, 2011, and the Winnipeg Jets... - Winnipeg Jets - Winnipeg Free Press.


US land management bureau names new Nevada state director  Las Vegas Sun

The agency that manages vast stretches of federal land in the U.S. West has named a new state director in Nevada. The U.S. Bureau of Land Management ..


Inside the Event Management Playbook for College Football Bowl Games  Front Office Sports

If working all year to organize one bowl game sounds absurd, think again. There's plenty of opportunities to make your mark by working in events management.


Hot on heels of 2.0, Vivaldi 2.2 adds tab session management among other goodies  The Register

Only months after reaching the 2.0 milestone, the independent Chromium-based browser Vivaldi has added a bunch of useful features. Vivaldi 2.2, out today, ...


USDA, Western Governors team up on land management  Feedstuffs

MOU signed to establish framework to encourage collaboration between Western Governors' Assn. and U.S. Forest *Service*.


Short-seller blasts XPO’s accounting, management practices in 69-page report  FreightWaves

XPO Logistics has disputed the *content* of a report from Spruce Point Capital Management, a noted short-seller of stocks, that claims XPO has “perpetuated a ...


3 Must-See Quotes From DocuSign Management  The Motley Fool

During its third-quarter earnings call, management gave investors a look at its massive addressable market, surging growth in large customers, and more.


Stormers set to change Super Rugby management team  Sport24

The Stormers have confirmed that there will be changes to their coaching staff for the 2019 Super Rugby season.


South Florida Water Management District approves two major water storage projects  WPTV.com

The South Florida Water Management District approved two new water storage projects on the Treasure Coast that are designed to help prevent future algae ...


Sanitation District No. 1 recognizes contractors for storm water management efforts  User-generated content

Sanitation District No. 1 (SD1) has presented the 2018 Erosion Prevention and Sediment Control Excellence Award to three local construction companies.


Workshop on command management ends  The News International

Islamabad : More than 30 nationally drawn public sector professionals from diverse fields including public health, rescue, and disaster management benefitted ...


How to transition from managing yourself to managing others  Fast Company

This Buffer engineer shares some of the surprising lessons and takeaways of transitioning from an individual contributor to a manager.


Google adds screen time management to Chromebooks  Engadget

When Google brought its Family Link parental controls to Chromebook, they weren't all that useful because there were limited options available. Now, Google is ...


Effect of Elevated Triglycerides on Glycemic Management in Type 2  Diabetes In Control

Study attempts to determine association between elevated triglyceride levels and achieving glycemic goals for those with insulin-treated diabetes. Type 2 ...


Asset management roundup: Legg Mason opens Dublin office  IPE.com

Asset management group Legg Mason officially opened an office in Dublin this week and plans to transfer the management and European distribution of its Irish ...


Multi-faceted New Voices Join First Company Management's Elite Roster  TheChristianBeat.org

One of Christian music's leading full-*service* entertainment management firms, First Company Management is set to wrap 2018 with four new signees to its ...


Chris Tanev's rapidly declining play introduces another asset management dilemma for Canucks  The Athletic

It's important not to overreact to a 28-game sample size, but it's fair to question why the results have shifted so drastically. Has Tanev really started regressing ...


Goldman Sachs Asset Management to buy hedge funds-of-funds manager Aptitude  Pensions & Investments

Goldman Sachs Asset Management will acquire Aptitude Investment Management, a hedge funds-of-funds manager, GSAM spokesman Patrick Scanlan ...


Speedcast Wins Award for Sigma Gateway Xtreme Network Management Device  Via Satellite

Speedcast International won the Infrastructure Innovation Award for its Speedcast Sigma Gateway Xtreme network management device. The company received ...


Southern California Edison's Deadly 'Run to Failure' Management Practice Repeatedly Puts Californians at Risk for Wildfires According to Wildfire Victim Advocates Attorneys  Business Wire

“SCE's Run to Failure maintenance is a truly despicable practice that was used without regard to its very foreseeable and tragic consequences. It is particularly ...


Troubled by Lapses, Government’s Voice to the World Braces for New Trump Management  The New York Times

WASHINGTON — The American government's broadcast *service* to the world has a problem: It is becoming the news itself. TV Martí, which aims broadcasts at ...


HHS Proposes Substantial Limits on Telework - Management  GovExec.com

The department and union officials have until Dec. 15 to reach accord before an independent panel imposes terms for a new collective bargaining agreement.


Under New Management: Law Firms Head Into 2019 With Fresh Crop of Leaders | The American Lawyer  Law.com

Am Law 200 leadership changes in 2018 included some big surprises.


[UPDATE] Final Sars inquiry report lambasts Moyane’s management style  EWN

President Cyril Ramaphosa says he is studying the findings and recommendations and is applying his mind.


Athabasca Oil Management Not Yet Fried  Seeking Alpha

Cash flow from operating activities topped C$60 million in one quarter. Rapidly growing light oil production requires very little cash investment. Despite recen.


How To Launch A Management Movement  Forbes

As the world's management illuminati prepare to gather at the Drucker Forum in Vienna Austria next week (November 29 to 30) and debate the possibility of ...


Adapt Sustainable Land Management Practices, Ministry Advises  Fiji Sun Online

People should adapt to sustainable land management practices for climate change adaptation. This was emphasised by Kelera Baledrokadroka, a research ...


Rawlings commends Jospong and other waste management service providers  GhanaWeb

Former President of the Republic of Ghana, Jerry John Rawlings has commended Zoomlion Ghana Limited and the Jospong Group of Companies for their ...


5 tips for basic roulette money management  Metro US

Whether you're playing live or gambling online, it's crucial to keep track of your bankroll.


Sonoma Pharmaceuticals Announces Management Changes  Nasdaq

CEO Jim Schutz and CFO Robert Miller Step Down Frederick Sandford Appointed as New CEO and Interim CFO and will Join the Board. PETALUMA, Calif.,.


Limerick's Mary I soccer side in row with college management  Limerick Leader

A ROW has broken out between Mary Immaculate College's soccer side and college management over the use of the sole sporting field at its disposal. The Sou.


Dec 14, 2018 - Brookfield Asset Management Inc. Buys GrafTech International, Brookfield Property Partners LP, Williams Inc, Sells Brookfield Property REIT Inc, Williams Partners LP, Duke Realty Corp  GuruFocus.com

Brookfield Asset Management Inc. Buys GrafTech International, Brookfield Property Partners LP, Williams Inc, Sells Brookfield Property REIT Inc, Williams ...


Norton Creative and Revenue Management Solutions Partner to Offer One-Stop Shop for Restaurant Consulting  Associated Press

TAMPA, Fla. & HOUSTON--(BUSINESS WIRE)--Dec 14, 2018--Revenue Management Solutions (RMS), a leader in providing data-based solutions for pricing ...


Traffic management in place after two-car crash on Rakaia Bridge, Selwyn  Stuff.co.nz

Motorists are being advised to stay away after a two-car crash on a State Highway 1 bridge. Emergency services were called to the crash on Rakaia Bridge, ...


Goldman Sachs, JPMorgan and others back risk management startup AccessFintech  Reuters

Goldman Sachs Group Inc , JP Morgan Chase & Co , Citigroup Inc and Credit Suisse Group AG have invested $17.5 million in AccessFintech, a startup that sells ...


InnSight Hotel Management Group Opens the Holiday Inn Express Medford  Hotel News Resource

InnSight Hotel Management Group has opened the Holiday Inn Express & Suites Medford located at 1375 Center Drive in South Medford. The hotel was ...


Volkswagen Chattanooga workers meet with plant management  Chattanooga Times Free Press

A group of Chattanooga Volkswagen plant employees met with factory management today over a proposed change in the use of personal time off during a ...


There's life in the old economy yet - if management can work out how  Telegraph.co.uk

Newspapers. Package holidays. Shops. It would be hard to think of a more hopeless trio of industries, or three that are in deeper long-term trouble. All of them ...


Bill Cowher: Blame defense, not QB management, for Steelers' meltdown  Pittsburgh Post-Gazette

Mike Tomlin's management of Ben Roethlisberger's injury Sunday in Oakland has been a point of controversy since before the Steelers' 24-21 loss to the ...


Tekno will perform at December shows- Management  Vanguard

Contrary to speculations that Tekno may be away during the festive period as a result of his vocal cords ailment, the singer's management has come out to clear ...


Much to do with nothing: microsimulation study on time management in primary care  The BMJ

BMJ 2018; 363 doi: https://doi.org/10.1136/bmj.k4983 (Published 13 December 2018) Cite this as: BMJ 2018;363:k4983. Article; Related *content*; Metrics ...


Bureau of Land Management is offering Christmas tree permits  Deming Headlight

SANTA FE, N.M. – The Bureau of Land Management offices in Albuquerque, Socorro, Taos, Farmington, Las Cruces and Santa Fe are now selling Christmas ...


Airbnb’s Deal for French Firm Could Signal Entry Into Property Management  Skift

Airbnb isn't known for making many investments or acquisitions, but its newest purchase may reveal a major shift in the company's strategy toward On Tuesday, ...


Monument Policy Group takes over management of IdTA  Biometric Update

Monument Policy Group has been hired to take over management of the Identification Technology Association (IdTA), a trade group that promotes the use and ...


Northern Trust Announces Havens to Succeed Bell as Wealth Management West Region President  Business Wire

Northern Trust (Nasdaq: NTRS) announced today that Michele Havens will succeed Steven Bell, President of the West Region, effective February 28, 2019,


Clarke appoints NIF Investment Management Review Commission | News  Jamaica Gleaner

An Investment Management Review Commission has been established to review the National Insurance Fund (NIF) Investment Management Governance ...


Should a Nonprofit Splurge on Management?  The New York Times

The magazine's Ethicist columnist on paying large salaries to senior managers at a nonprofit while downsizing, and disrupting your studies for love.


Investment Firms Push Back on Elliott Management's Pernod Ricard Campaign  Institutional Investor

Investment firms J. Stern & Co. and Groupe Bruxelles Lambert are pushing back against Elliott Management Corp.'s activist campaign targeting French spirits ...


Don't Let Lazy Managers Drive Away Your Top Performers  HBR.org Daily

Many people believe that being a good manager only requires common sense, and that it is therefore easy to be one. If this were true, good managers would be ...


Anger Management to host 'Thank you' send-off  Esperance Express

With just 10 days until the local team head to Sydney to partake in the 74th annual Rolex Sydney Hobart Yacht Race, Anger Management will host a send-off to ...


Citrus entrepreneur to pitch herd-management software at national competition  Citrus County Chronicle

No Florida business owner has ever made it as a finalist in the Farm Bureau Rural Entrepreneur of the Year competition.


Management takes hit in latest Xerox cuts, union jobs not impacted  Rochester Democrat and Chronicle

The layoff rippled through the local workforce Thursday, but its unclear how many were affected.


Firefox 64 offers better tab management and personalized extension recommendations  The Next Web

Firefox introduced its latest variant – Firefox 64 – last night with features like improved tab management and smart suggestions. The update should make tab ...


Chamarajanagar prasadam poisoning: Death toll reaches 11, cops question temple's management  The News Minute

A tragic and horrifying case of alleged poisoning shook Chamarajanagar on Friday evening after the prasadam at the temple was poisoned. Tens of people ...


Popcaan management says on stage push was no big deal  Loop News Jamaica

Popcaan manager Shane Brown has come to the defence of the dancehall artiste, who has been lambasted in the media for shoving a production worker who ...


eDiscovery Project Management: Ask Forgiveness, Not Permission  Above the Law

Few people in legal operations discuss project management in the same sentence with electronic discovery or any aspect of legal work. When the subject does ...


IGNOU entrance tests for management programmes and B Ed programme  Times of India

Education News: Indira Gandhi National Open University (IGNOU) has announced the dates of entrance tests for admission to the management programmes ...


A Key Management Skill For 2019: Keeping People Connected  Forbes

As the use of remote workers grows, so does the potential for some of them to feel isolated. Companies are recognizing that keeping a far-flung workforce ...


Waste Management (WM) Approved 10.2% Increase in Quarterly Dividend Rate, Approves $1.5B Buyback  StreetInsider.com

News and research before you hear about it on CNBC and others. Claim your 2-week free trial to StreetInsider Premium here.


Should the Central Coast be a new hub for wind energy in California?  The Tribune

Wind turbines could come to the California Central Coast if the United States Bureau of Ocean Energy Management gets public support for farms off Cambria ...


Teen Quits Job at Walmart Over Intercom, Attacks Management  The Epoch Times

A 17-year-old Walmart employee apparently quit his job over the intercom at a Canada store last week. “Attention all shoppers, associates, and management…


Presentation and management of the neuropathic itch  Dermatology Times

While neuropathic pain is a focus of research and drug development, the same cannot be said for neuropathic itch.


IDEMIA Provides Subscription Management Platform to dtac in Thailand to Offer eSIM Connected Watches to All Its Subscribers.  Business Wire

IDEMIA, the global leader in Augmented Identity, has been selected by dtac, the leading mobile operator in Thailand, to offer connectivity on eSIM con.


VA mismanaged police force, costing millions of dollars and leaving security gaps, investigators say  USA TODAY

WASHINGTON – The Department of Veterans Affairs failed to properly manage thousands of VA police officers who patrol its medical centers across the country, ...


Nuveen Real Asset Income and Growth Fund Announces Updated Portfolio Management Team  Business Wire

The Nuveen Real Asset Income and Growth Fund (NYSE:JRI) announced updates to its portfolio management team. Effective January 2, 2019, Jean C. Lin wil.


Batshaw workers say high turnover, poor management keep youth at risk  Montreal Gazette

An audit began four months after a 10-year-old girl was sexually abused for a third time inside a group home, but two employees say nothing has changed.


FedEx is in trouble after management shake-up in the middle of its busiest season: Bank of America  CNBC

Bank of America Merrill Lynch downgraded FedEx shares on Monday, citing the abrupt departure of the head of the company's Express unit last week.


Good Will Hunting:The Strategic Threat of Poor Talent Management  War on the Rocks

Pentagon leaders frequently say, “People are our greatest resource.” They are certainly the largest resource — the Defense Department employs 2.87 million.


Cameroon: President Biya appoints top management of three state corporations  Journalducameroun.com - English

Published on 14.12.2018 at 19h35 by Journal du Cameroun. Share. President Paul Biya (c) All rights reserved. Paul Biya, Cameroon's President has signed ...


Cars.com pressured to perform, shake up management or sell  Automotive News

Starboard Value is calling on Cars.com to improve its performance or consider selling itself or making management changes, about nine months after the activist ...


Jobs in BSNL! Telco invites applications for 300 posts of management trainees; salary up to Rs 50,000 per month  Business Today

State-owned telecom operator Bharat Sanchar Nigam Limited (BSNL) has invited applications for 300 posts of management trainees, of which 150 posts will be ...


Developing uniformity in cancer management in SAARC  Kuensel, Buhutan's National Newspaper

Stomach cancer is the most common cancer in the country today, according to data with the cancer society. Cervical cancer, head and neck (ear, nose, mouth) ...


Let's Celebrate The Hidden Heart Of 21st-Century Management  Forbes

How Peter Drucker's 1954 insight not only liberates the human spirit. It also makes a great deal of money.


Morgan Stanley Investment Management amasses over $1.4 bln for fund  PE Hub

Morgan Stanley Investment Management has raised over $1.4 billion for its North Haven tactical value fund. The fund will invest in “private, long-term and often ...


Buy This Mispriced Preferred Stock Before Investors Realize It Now Pays A Qualified Dividend - Ares Management  Seeking Alpha

ARES Management Corporation has very recently completed its conversion from L.P. status to corporate status. This conversion has not been recognized by the ...


Farm Bill Contains Familiar Fight Over Wildfire Management  OPB News

Congress passed a new Farm Bill on Wednesday that also contains several provisions aimed at reducing the severity of Western wildfires. And that left the ...


HUD Inspector General: Department has serious management challenges  HousingWire

The Department of Housing and Urban Development is facing serious management challenges that are causing longstanding performance and accountability ...


Montana approves management plan if grizzlies lose endangered species protection  Missoulian

If or when grizzly bears come off the Endangered Species List, Montana will be ready to manage them.


The Future Of Performance Management: A Redesign Leading To Creativity, Resilience And Collaboration  Forbes

The performance management process is a trial for many individuals and organizations because it continuously proves to be inconsistent and ineffective. What if ...


More top-level management churn at Flipkart  Economic Times

BENGALURU: Flipkart announced more top-level management changes on Tuesday, with chief financial officer Sriram Venkataraman taking on the additional ...


Kroger Management Talks: 3 Must-See Quotes  The Motley Fool

Supermarket chain Kroger (NYSE:KR) just wrapped up a solid third quarter, posting better-than-expected revenue and adjusted earnings per share as the ...


Last week showed how Trump’s management of his team is hurting his own foreign policy. It’s only going to get worse.  The Washington Post

Over the weekend, President Trump confirmed that yes, Chief of Staff John Kelly would leave the White House by the end of the year — the latest departure in a ...


Property management company helps less fortunate get housing  KOB

A property management company in Albuquerque is making an effort to help those who have had financial problems and those who have been previously ...


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